MoneyGram International Reviews

Updated 17 April 2015
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  1. Helpful (3)

    Watch out for offshoring!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MoneyGram International

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people to work with. Fantastic manager and supervisors. They gave a very good severance package though.

    Cons

    Was a far more employee friendly prior to 2008. Many benefits disappeared started in 2008, even small things such as cookies at Christmas. Thanksgiving turkey gift cards, etc.... Upper management is totally out of touch with the average employee and also they really have no idea on how to proceed with the current restructure of offshoring 500+ operations and technical employees to Poland, Mexico, Bulgaria, total mess. I'd watch this company in the near future, wouldn't be surprised if it goes under. The CEO needs to step away from her throne and see what is actually happening with the organization. They really don't follow the values they proclaim and hold the rest of the employees accountable to.

    Advice to Management

    Try communicating with actual managers and not just your senior directors and above to get an idea of what is actually going across your company. Really poor morale there. Senior management needs to come back down from their "penthouse mentality" and bring back a more employee friendly company where employees feel the company actually cares.

  2. Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    International culture, oportunities for development, good money

    Cons

    There are none since now...

  3. Productive and fun workplace with a great company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Warsaw (Poland)
    Current Employee - Anonymous Employee in Warsaw (Poland)

    I have been working at MoneyGram International

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working with MoneyGram its fascinating. The company culture is great and provides employee's with a supportive environment.Great benefits, hands on training, very competitive pay rates and the people are just great!

    Cons

    none that i can think of

    Advice to Management

    none

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  5. Good place with a many chellanges and opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Warsaw (Poland)
    Current Employee - Anonymous Employee in Warsaw (Poland)

    I have been working at MoneyGram International full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    MoneyGram is a start-up in Poland. It's worth to be a part of a company that will grow on polish market.

    Cons

    Neet to increase focus on customer experience

    Advice to Management

    none

  6. Helpful (2)

    Worked at MoneyGram for many years and gained valuable experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Denver, CO (US)
    Former Employee - Anonymous Employee in Denver, CO (US)

    I worked at MoneyGram International full-time (more than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The people are the company's greatest asset...some of the best I've ever worked with.

    Cons

    Communication of changes can be more effective and in a more timely manner.

    Advice to Management

    Rethink the decision at some point in the future of outsourcing the call center to a foreign country.

  7. Helpful (3)

    Not the greatest place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Dallas, TX (US)
    Former Employee - Director in Dallas, TX (US)

    I worked at MoneyGram International

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great global footprint. No 2 or 3 in world size wise. Great people. Good Coffee.

    Cons

    Cutbacks, layoffs, senior management do not seem to be able to effectively manage the global organization. it is a very miserable place to be with limited benefits, pay increases, little to no bonus, no share options paid out in past 3 years. Very troubled company

    Advice to Management

    Recognize where you are out of your depth and move on.. Bring in new leadership team with the ability to turn the business around

  8. Helpful (2)

    Team-oriented, employee-oriented organization with an opportunity for work-life balance!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX (US)
    Current Employee - Anonymous Employee in Dallas, TX (US)

    I have been working at MoneyGram International full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Work-Life Balance - opportunity to work from home, as appropriate
    - Business Process Improvement focus - many global projects, with opportunity to work directly on change management initiatives
    - Personal Growth - opportunities for advancement, if you perform well
    - Benefits - Great improvement in total Benefits package this year (2015) - inexpensive medical premiums, with a lower deductible than last year; 4 weeks for vacation/sick/personal; 10 paid holidays; nice company 401k match - definitely stronger than 2014!
    - Communication - New employee intranet site - increased visibility into organization, more direct communication to employees

    Cons

    Multiple legacy systems for employee information. However, company is getting new global platform in 2nd quarter 2015, so that will be changing soon.

    Advice to Management

    Continue to communicate with employees, and to listen to employee feedback. It is working!

  9. Helpful (5)

    if you can avoid it, JUST DO!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Denver, CO (US)
    Former Employee - Customer Service Representative in Denver, CO (US)

    I worked at MoneyGram International

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    co-workers were great, felt like family

    Cons

    micro-management, most of the supervisors were stupid and had no clue about what they were doing, stabbing each other in the back is a norm there. upper management dumps a lot of work on employees, very poor decisions, their restructuring plan is dramatically failing, somebody at the top is trying to save their high paying jobs by asking people, who were laid off, to come back! I have never seen anything like that before! Position descriptions are lies, when they actually hire you, they will dump everything possible on you for a low pay

    Advice to Management

    treat the people who work under you as human beings with families and lives!!! that's why MG is having a very hard time finding people who want to work there!

  10. Challenging, Rewarding and a place to see your skills grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Warsaw (Poland)
    Current Employee - Anonymous in Warsaw (Poland)

    I have been working at MoneyGram International full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    MoneyGram is a business that really offers its employees the ability to develop their skills and challenge themselves in a way that most other global businesses are not able to. With only 2,500 employees you find that there is a lack of silos which enable you to really get involved in projects and work with leaders in a way that would just not be feasible in other large businesses.

    Your work is able to be recognized at a senior level due to the relatively small size but due to the large geo scope across a far broader audience.

    MoneyGram is the sort of place that even if you are only there for 3 years you will pick up more skills, get exposed to more projects and have a diversity that will make you more employable in a large institution later in your career.

    MoneyGram has a very good work life balance and appreciates that their employees when not working really need to switch off (many is the time my boss has told me to turn off my phone after hours). It has a good benefits package based on its size and revenues and whilst not the same as a big bank, I can confirm that after being in that world the work life balance at MoneyGram far outstrips its other bigger named counterparts in FS.

    Cons

    MoneyGram is not perfection, but where is.

    It is a business that wants to achieve and push itself. This in turn can lead to it setting goals that are not always achievable and this can see projects get moved, changed or frozen.

     In addition due to its desire to drive itself, it can sometimes really set challenging goals and targets which sees its employees pulling out all the stops to deliver and this is where its lean infrastructure putting extra pressure on its staff.

  11. Helpful (4)

    Global complaints specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Company provides 401k plans, health, dental and vision coverage. Multicultural environment.

    Cons

    Due to outsourcing, majority of the US based positions are being sent overseas. The focus on the bottom line overpowers the quality of work and employees.

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