MoneyGram International

  www.moneygram.com
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MoneyGram International Reviews

Updated 20 August 2014
Updated 20 August 2014
92 Reviews

2.5
92 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MoneyGram International Chairman & CEO Pamela H. Patsley
Pamela H. Patsley
49 Ratings

Review Highlights

Pros
  • The only 2 positive things I can say about MoneyGram are work-life balance and office environment (in 6 reviews)

  • Most of my co-workers were great team players and really good people (in 5 reviews)


Cons
  • Lots of politics within the company (in 4 reviews)

  • Senior management inexperienced about the industry (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    bad place work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International full-time

    Pros

    benefit ony. but no longer available

    Cons

    low pay. center is closing. co workers low wrok ethic

    Doesn't Recommend
    Negative Outlook
  2.  

    Great until I was terminated, taking the fall for a manager.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Workflow Director  in  Englewood, CO (US)
    Former Employee - Workflow Director in Englewood, CO (US)

    I worked at MoneyGram International full-time for more than a year

    Pros

    Most of my co-workers were great team players and really good people. The Benefits were good and the environment was laid back but productive.

    Cons

    Corporate didn't understand the teams that were not located at headquarters.

    Advice to ManagementAdvice

    The people in the trenches usually know what's going on, listen to them.

    Recommends
    Neutral Outlook
  3.  

    My experience (8 years) with MoneyGram has provided me with great international business skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance  in  Minneapolis, MN (US)
    Current Employee - Finance in Minneapolis, MN (US)

    I have been working at MoneyGram International full-time for more than 8 years

    Pros

    Getting visability to a true Global Corporation and how it functions across many countries, cultures, and languages.

    Cons

    Very siloed enviornment. Cross department interactions is limited and at times, resented.

    Advice to ManagementAdvice

    Cutting costs, doesn't make a stronger company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Had great opportunities to gain experience and business knowledge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Lakewood, CO (US)
    Current Employee - Customer Service Representative in Lakewood, CO (US)

    I have been working at MoneyGram International full-time for more than 5 years

    Pros

    Worked with a great team, great friendly enviornment. Had some employee appreciation events.

    Cons

    The people running the company were not transparent in their changes. There was an enormous amount of change in a short period of time, employee moral was low due to rumors and uncertainty in job safety. Outsourcing.

    Advice to ManagementAdvice

    Value employees, especially those who aren't in the upper levels. They are the front line of the company and make the money that pays our salary. Keep them informed of changes, their lives outside of work should matter. Many of these people have dedicated 10+ years to the company and their input on policy, procedures and changes were never considered. Maintain jobs in the U.S, company quality is going to signigicantly decline now that customer service is completely outsourced.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Long time veteran and enjoyed every single day during my employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International full-time for more than 8 years

    Pros

    Diversity is strong. Great leadership from upper management. Employees have a great rapport with each other.

    Cons

    Not much transparency. Global restructuing leading to more outsourced jobs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Growing out of control

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources  in  Dallas, TX (US)
    Current Employee - Human Resources in Dallas, TX (US)

    I have been working at MoneyGram International full-time for less than a year

    Pros

    Amazing people, profitable company, work-life balance

    Cons

    lack of control, lower compensation, very lean

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    It's all about MoneyGram

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at MoneyGram International full-time for more than 8 years

    Pros

    The people in the trenches are great, hard-working, smart, innovative, adaptable, etc. There is a strong work ethic, and in the 'right' department, you will find a work family.

    Cons

    Salaried employees will find they are on call 24/7. The company is filled with many new employees or even long-term employees who never received proper training and thereby suck the life out of anyone with any knowledge of how the business actually works or how to resolve complex issues. MoneyGram does not care about or value its employees as a whole.

    Advice to ManagementAdvice

    Shipping all the operations jobs overseas won't work well and dangling the 'promise' of a nice little package (so the current employees will stay to train their replacements) at the end without actually inking the deal is not conducive to a collaborative, effective environment and transition. The learning curve is vertical.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    The promise of investing in your career is a pipe dream. Outsourcing to India is wide spread and increasing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Saint Louis Park, MN (US)
    Current Employee - Software Engineer in Saint Louis Park, MN (US)

    I have been working at MoneyGram International full-time for more than 3 years

    Pros

    Like the airline management team that decided to save $2 million annually by reducing the number of tomatoes in salads, the mgmt team at MoneyGram continues to reduce and cut benefits. If you enjoy India contractors talking in Hindustani (or one of the other 22 regional India languages) constantly around you when you are trying to work, then MoneyGram is the place for you.

    Cons

    Management says they care about their employees while their actions are completely opposite. More FTE jobs being outsourced in the name of increasing shareholder value. Work environment is set up so terribly it's nearly impossible to focus and get any work done.

    Advice to ManagementAdvice

    All suggestions to management are ignored, so why bother?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Overall a decent company to work for in the last few year it has taken a turn towards moving jobs overseas.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Workforce Analyst  in  Lakewood, CO (US)
    Current Employee - Workforce Analyst in Lakewood, CO (US)

    I have been working at MoneyGram International full-time for more than 8 years

    Pros

    Pay is good for the area and competitive

    Cons

    outsourcing majority of US jobs

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Major Account Representative  in  Lakewood, CO (US)
    Current Employee - Major Account Representative in Lakewood, CO (US)

    I have been working at MoneyGram International full-time for more than 5 years

    Pros

    MoneyGram operations is one of the global leading money transfer companies.
    There is a great work environment with nice multicultural high educated people.
    Even though MoneyGram a "mature" company as far as time since it was created and technology investments, it behaves like a start up making many structural changes that sometimes feels like they have lack of strategy that at the end cost money that could be invested in technology.

    Cons

    MoneyGram is shows sign of the struggles from 2008 economic impact.
    This company has not kept up with technology investments to keep being a strong competitor in the money transfer business or in paper products business.

    I disagree with MoneyGram current approach on cutting cost. It is going to hurt the company in the long run.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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