Mystic Lake Casino and Hotel

  www.mysticlake.com
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Mystic Lake Casino and Hotel Reviews

Updated 12 August 2014
Updated 12 August 2014
29 Reviews

3.0
29 Reviews
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Edward Stevenson
21 Ratings

Employee Reviews

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  1.  

    Mystic Lake doesn't care about their employees. Be prepared to deal with a lot of BS.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - I Might Get Fired If I Said  in  Prior Lake, MN (US)
    Current Employee - I Might Get Fired If I Said in Prior Lake, MN (US)

    I have been working at Mystic Lake Casino and Hotel full-time for more than 8 years

    Pros

    Most jobs pay a wage that is well above the federal minimum wage.

    Cons

    #1 Point System - Mystic Lake has a horribly strict attendance policy. If you get 12 points your usually walked out of the Casino unless your a buddy buddy with a person of high authority. High up managers can make points disappear for their favorites and let them stick for the employees they find less desirable. Calling in Monday-Thursday is one point and weekends assess two points. Concerts, special events and holidays are three points and they will generally make holidays like Labor Day Weekend, Christmas and New Years span a day before and several days after the holiday. Call in on a three point day and you get to enjoy a three day vacation without pay on top of receiving your three points. So how do you get rid of points? Good Question. Say you got three points for calling in on one of their lame concerts that really doesn't bring in any extra business. You need to have perfect attendance for 60 consecutive days in order to remove one point. You punch in one minute late the 59th day and instead of having three points you'll now have four points and the 60 days starts all over again. So say you've had a rough year with your health, kids family, etc and racked up 9 points. You would need to be on time and not miss a day for 540 days to get back down to zero points. This points system is responsible for a high rate of turnover. Minnesota winters bring in bad road conditions and illness which cause people to lose their jobs. Many people will come to work very ill with the flu, stomach problems, strep throat, bad colds, fevers, pneumonia, etc and spread these highly contagious illnesses throughout the workplace like wildfire in order to avoid the points. 90% of the time the managers and supervisors will know if someone is very sick and if they like that person they may let them go home without a punishment. If they don't like them, they will let that employee suffer through the shift and spread the germs and sickness to other employees and guests.

    #2 Poor Management - Most of the managers in high positions got their position by putting in the years and not by qualifications or credentials. There is a lot of favoritism in the workplace and the rules and expectations can be very relaxed or very strict depending on who your manager is, what shift your on, and whether they like you or not. Many promotions are given to people that are completely unqualified for the job and have little experience motivating and developing their subordinates. Some of the managers they hire wind up being great, but are brought down by other managers that are completely sinister in their way of management. Most managers and supervisors are waiting for you to make a mistake. At Mystic the phrase" no news is good news." You'll know when you made a mistake, but they will rarely ever recognize you for exceptional work or going above and beyond. This attitude leads to workers with very low morale who do as little as possible to get through the shift. New people are always excited when they get hired at Mystic and go above as much as possible, but they soon realize there is no incentive or appreciation to put forth one's best effort and soon they become disgruntled and unhappy in their position. This leads to high turnover and forces many departments to force mandatory overtime on their employees. This happens frequently in security and the departments that clean and maintain casino facilities. It also leads to many employees in various departments getting denied time and time again for vacation days.

    #3 Holidays - Be prepared to work nearly every if not all holidays throughout the year. Mystic doesn't pay any premiums to employees working Holidays. Miss a holiday and prepare yourself for a three day vacation without pay and half a year of perfect attendance to remove those points. The sad part about the three day suspension is that most employees welcome it because they don't want to be there anyway. The holidays are the busiest and most stressful times working at the casino and pray to God that you don't get sick on one of them, because they don't care about you. Your replaceable and you'll have at least one manager or supervisor that will make sure you know that.

    #4 Employee Meals - Mystic has several tasty restaurants, The Buffet, Mystic Deli, Fusion Noodle Bar all reasonably priced. Employees working eight hour shifts get two half hour breaks, one paid the other not. So why not grab a sub or some noodles for break, sounds great right? Wrong, Mystic bars most employees from most departments from eating at these restaurants during your shift. The exceptions is made for managers and supervisors of certain departments. Employees get to eat in the Mystic Express which is downstairs and unavailable to the public. Most meals will cost from three to five dollars and the quality and variety of the food offered is terrible. The guests get much better food for their dollar than employees do in the cafeteria. The cafeteria of most colleges is far better than what Mystic offers their employees.

    #5 Parking Lot - So why is the parking lot on this list? Great Question. It's flipping terrible. Little Six Doesn't have a parking lot for its employees. In the bitter cold of winter you need to park your car in the Mystic Lake employee lot and walk across the street to Little Six. The alternative is waiting in the shelter for up to fifteen minutes for a shuttle to arrive. Mystic and Little Six employees used to have one shuttle for each casino making the wait time around five minutes, but upper management wanted to cut costs and placed both casino's on a one shuttle system. This parking lot is huge and plan on spending at least five minutes walking to the doors of the casino if you get a "bad" parking spot. I would also advise getting a remote starter for the winters so you can get in your car and go. The parking lot is incredibly windy almost all the time so bundle up in winter or pay the price. Don't forget, most departments don't have a place for jackets or personal belongings so you can plan on wasting another five to ten minutes waiting in a line at wardrobe to drop of your belongings. If your running late, better leave that nice warm coat in your car, because you can't store it anywhere else on the property.

    Advice to ManagementAdvice

    I have been at Mystic for nearly a decade and have seen a steady decline of money and resources spent on guests and employees. I'm constantly surrounded in conversations on how the company can save money and cut corners. Why don't you focus on making more money and investing in your employees. Make Mystic an awesome place to work, raise the morale, reward excellence and make your employees feel valued. These actions will lower the turnover and increase the productivity and engagement of the employees. People will overlook small issues like a bad parking lot and working holidays if they are properly compensated for them. All these issues big and small are making Mystic a horrible place to work. Upper level management has no idea whats going on in the lower ranks, get out there, make yourself available and get to know your employees. Hold mid-level managers and supervisors accountable for unscrupulous actions. Stop trying to buy a favorable public image and promote a favorable image throughout the organization. I've told you what you need to do, now go do it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Nein, Nein

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mystic Lake Casino and Hotel full-time for less than a year

    Pros

    The pay, Health insurance, Dental,

    Cons

    Can't talk, not even small or talk about work related stuff, like Catch-22 situations

    Advice to ManagementAdvice

    Not everyone is out to get you. They just want to do their work and put in eight hours, maybe help some new people out. If there is a decision to be made and no one of authority isn't around or can't be seen. Some people aren't going to wait like insipid teenager girl for an order.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Boring job that you had to "look" busy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Slot Service Specialist  in  Prior Lake, MN (US)
    Former Employee - Slot Service Specialist in Prior Lake, MN (US)

    I worked at Mystic Lake Casino and Hotel part-time for more than 3 years

    Pros

    I worked there while going to college. I was able to work on Friday and Saturday only. It paid for school supplies.

    Cons

    They would not let you talk to your coworkers. They treat their employee like children. Too many clicks and unprofessional management.

    Advice to ManagementAdvice

    Grow up!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Great Buildup, Then comes buddy system politics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mystic Lake Casino and Hotel part-time

    Pros

    Had some really nice people for the introduction phase, the pay plus tips (for those who get tips) is usually fairly good for all on the floor. Those working full time get decent benefit options. Can be a bit fun at times to work there. Good or bad, it's a learning experience.

    Cons

    The leadership (direct superiors) has no issue with showing favoritism, positive or negative, if they don't like you (regardless of job performance etc), you won't want to stay. The compensation isn't worth the negative aspects some have to put up with which is part of why they have a high turnover rate. Helps if you're Native even if superiors are not.

    Advice to ManagementAdvice

    Not that they would take it, but they could supervise their dept heads a bit better on P&P guidelines and how they should apply to everyone.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mystic Lake Casino and Hotel

    Pros

    Great Benefits, lots of opportunities to learn

    Cons

    Very strict rules, more than I was used to coming in. A lot of non-traditional work hours needed to put in above and beyond your regular hours. Management lacks a sense of planning, always constantly feeling reactive rather than proactive.Management openly shows they have favorites. Many departments seem to have a lot of wasteful positions with little to do expect to play candy crush on their iphones.

    Advice to ManagementAdvice

    Try to be more neutral with employees, it makes morale go down when it seems like they go to the same favorites under them. Sometimes one questions what is really going on.

  7.  

    No complaints

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Intelligence Developer  in  Prior Lake, MN (US)
    Former Employee - Business Intelligence Developer in Prior Lake, MN (US)

    I worked at Mystic Lake Casino and Hotel full-time for less than a year

    Pros

    Decent salary and benefits. I worked back in the business office and not on the floor, but Mystic Lake seems to take care of it's employees at all levels.

    Cons

    A bit short on the PTO. There is a weird vibe with working at a casino.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great co-workers at the Slot Department. Abusive co-worker at the Blackjack office but management allows her.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Staff  in  Prior Lake, MN (US)
    Current Employee - Human Resources Staff in Prior Lake, MN (US)

    I have been working at Mystic Lake Casino and Hotel full-time for more than 5 years

    Pros

    Most co-workers are supportive. We are in the same boat. Good place to work if you want to end gambling addiction and don't want to go far to gamble. Good career advancement if you have other skills and education.

    Cons

    They declare their own holiday. Special events is a holiday - you need to be there or you will get a ticket out next time. Real holidays are not paid holiday pays and you need to work if it is not your day off!

    Advice to ManagementAdvice

    The white managers and some white co-workers are the worst ones; the American Indian co-workers and managers are the BEST ones. The tribe should instill courtesy and respect like the American Indians do, and not let the white managers allow abuses from employees of other races. After all, it is an American Indian employer. The tribe should look at all the terminations the white managers approved of. If they do, they will see that employees are being terminated because of they spoke of abuses of white co-workers (like a white employee that takes numerous and long smoke breaks! and verbally abuse co-workers!). I saw that some American Indian employees were treated badly by white co-workers and if you side with the American Indian employee, you will get fired! Someone got fired for being a friend of the American Indian employee. The white supervisor, white manager, and white employee all conspired to get rid of her so that she could not say or do anything about their abuses. That is how bad it is because everyone in the department knows how abusive the white employee is, yet no one in the management side would want to do anything about her abuses. The good worker American Indian and people who support this person is the one that is being "picked on" - and fired!

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Starts off fun, but gets old fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Prior Lake, MN (US)
    Current Employee - Server in Prior Lake, MN (US)

    I have been working at Mystic Lake Casino and Hotel part-time for more than 3 years

    Pros

    Great benefits and employee opportunities. Meet tons of fascinating people and a lot of employees and super nice and fun. Clean building.

    Cons

    Stressful. No holidays off or holiday pay bonuses, guests can be difficult or unreasonable. Managers (Minnehaha Cafe) are unprofessional and power hungry. Employees pay full price for restaurant food because we have our own employee restaurant, but food sucks at 3 in the morning. Community members are allowed to disrespect and treat you poorly. Christmas bonus is a $40 gift card (which is great, but given that the change found on the casino floor daily is more than a person's entire paycheck.) If you work in a restaurant and someone walks out without paying, security will most likely not find them.

    Advice to ManagementAdvice

    Treat employees with respect instead of condescending them. We're human beings and deserve that much.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Managers make up their own rules!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Low Class Minion
    Former Employee - Low Class Minion

    I worked at Mystic Lake Casino and Hotel full-time for more than 10 years

    Pros

    There are no Pros to this place unless you are a favorite little minion or you're native. If you are great at the arts known as ass kissing, brown nosing, backstabbing, and being as fake as possible you will thrive and go far in this company regardless of your guest service, or years of hard work and dedication to this company.

    Cons

    Parking in employee lot is horrible, and they cut shuttle service so if you are running late, you have to run a mile+ just to get into the building. All managers have HUGE EGOS, love to make up their own rules, abuse employees, talk bad about employees, and the list could go on forever. If you are native you can pretty much do whatever you want, your White managers are afraid of you :) take advantage of it!!! Most of them are people that have NO education and came in from the ground up. NO holiday pay and since when is the Chinese New Year a holiday in America? I've worked for 2 different departments and each has it's own rules on company policy and one even told me they hold high standards and follow the policy of the company to the written word, but yet do not base shifts or hours on seniority but rather by performance. So 7 years with a company has no baring when it comes to a new employee being hired and getting better hours and days off. To wrap this up because I could go on and write a book about it, Management in a nutshell SUCKS and the words condescending hypocrites are the first 2 that come to mind. Some departments have many supervisors and managers and you will find that even though it is not written in any company policy had book, that you will be required to remember each one of their different set up policies and procedures that they make up to suit their own needs. Basically they are all idiots who got lucky and know how to kiss ass extremely well.

    Advice to ManagementAdvice

    Send all your managers to "lets all get on the same page and treat people that work hard with respect" school

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Exciting and energetic atmosphere. Lots of great benefits and a very diverse team of employees at Mystic Lake.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Slot Supervisor  in  Prior Lake, MN (US)
    Former Employee - Slot Supervisor in Prior Lake, MN (US)

    I worked at Mystic Lake Casino and Hotel full-time for more than 8 years

    Pros

    Good pay and great benefits. You will meet lots of great people as they have a large workforce in the service industry.

    Cons

    Work weekends and nights and holidays.

    Advice to ManagementAdvice

    Spend more time on team building. Felt that coworkers used to be closer but drifted apart apart during my tenure of almost 10 years.

    Recommends
    Neutral Outlook
    Approves of CEO

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