NCO Financial Reviews

Former Employee – worked at NCO Financial full-time for less than a year

Pros – good interpersonal relationship with employees.

Cons – no increase in salary. low backpay. no more free meals.

Advice to Senior Management – pls honor your employees loyalty by at least increase their salary per every year.

Yes, I would recommend this company to a friend

Former Employee – worked at NCO Financial full-time for more than a year

Pros – Shift bids are held often. Benefits available after a short amount of time. Good place for advancement of women.

Cons – Seniority not considered when promoting/advancing. District Managers not open to solving problems on a case by case basis. Confidential information made to employee reporting lines (whistleblower) made public and informer's name revealed. Behavioral issues not addressed when reported. Benefits expensive.

No, I would not recommend this company to a friend

Former Employee – worked at NCO Financial full-time for more than 3 years

Pros – Fellow collegues were the best part of this company

Cons – little to no help on the phone
constant yelling from consumers

Advice to Senior Management – help your fellow collegue

No, I would not recommend this company to a friend

Former Employee – worked at NCO Financial full-time for more than a year

Pros – Very easy to move up due to lack of qualified individuals

Cons – Very stressful to get yelled at all day by Apple customers, and to only have 8 seconds between calls. Everything is very closely monitored and you have to follow a break schedule to a T just to be eligible for a bonus.

No, I would not recommend this company to a friend

Former Employee – worked at NCO Financial full-time for more than 8 years

Pros – ? At times the incentives can be rewarding.

Cons – Accounts assigned to collectors are controlled and distributed by managers whom play favoratism.
This allowed for managment to control your overall salary when working on commission.

Advice to Senior Management – Become honest leaders.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at NCO Financial full-time for more than a year

Pros – NONE I Cannot think of one good thing to say about working at NCO apart from the fact my coworkers made my days easier.

Cons – Everything- They do not value their employees. To Managers you are just a number. They will work you to your grave

No, I would not recommend this company to a friend

Former Employee – worked at NCO Financial full-time for more than 3 years

Pros – It's a job, and honestly there are people there that are great to interact with. Also, if the center as a whole is doing well then they do try to put prizes out there for exceptional performances.

Cons – When I was there last there were several issues with the upper management not working with employees on things like schedule. I've had and seen several issues there with paychecks in the past that are difficult at best to get resolved. The grading system they had in place when I left for the quality monitoring of the calls was rather subjective. They also had an issue with a high turnover rate on employees.

Advice to Senior Management – The changes that were needed may have been taken care of by now- I don't know. However, my suggestions would be to stop keeping unions out of the place, or at least make it so the unions wouldn't be necessary. If someone is sick, or has a sick or injured child or family member it would be a good idea to let them take care of that. Such actions would help employees feel like they're cared about and thus would make them more willing to work through any mess in a positive way and keep them there.

No, I would not recommend this company to a friend

Current Employee – been working at NCO Financial

Pros – Just a wonderful company miss it

Cons – Cannot think of anything bad to say

Former Employee – worked at NCO Financial full-time for more than 7 years

Pros – Great people to work with

Cons – Sometimes lags behind in terms of keeping up with competitor salary offers and perks for employees

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at NCO Financial full-time

Pros – Free food, relaxed environment, no dress code

Cons – Management sucks. The one that managed my department was an under-educated, unqualified buffoon.

No, I would not recommend this company to a friend