NCO Financial

  www.ncofinancial.com
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NCO Financial Reviews

Updated 7 August 2014
Updated 7 August 2014
108 Reviews

2.5
108 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
NCO Financial CEO, Expert Global Solutions Ron Rittenmeyer
Ron Rittenmeyer
6 Ratings

Review Highlights

Pros
  • Working from home is a definite plus (in 4 reviews)

  • I love the work environment, the staff there were really nice (in 5 reviews)


Cons
  • Not much room for advancement, even when promised (in 5 reviews)

  • When I was there last there were several issues with the upper management not working with employees on things like schedule (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Its okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance
    Current Employee - Finance

    Pros

    working in comfort of my own home

    Cons

    no pay increase ive been there almost 2 years

    Advice to ManagementAdvice

    pay increases for employees, been there 2 yrs same pay

    Doesn't Recommend
    Negative Outlook
  2.  

    Doesn't exactly follow what was offered by the HR department.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Pittsburgh, PA (US)
    Current Employee - Customer Service Representative in Pittsburgh, PA (US)

    Pros

    Pay and benefits are ok for someone doing basic phone work. If the department heads like you, they will let you get away with practical murder.

    Cons

    Not as flexible as advertised with regard to most college students. The HR department gave one schedule that worked well with my class days and hours. When it came time to the actual position, that was not the exact case. When it came time to move departments due to an end of year consilidating departments, they would not listen to my request to go to a department that offered part time hours. Needless to say because of that, I left the company.

    Advice to ManagementAdvice

    Listen to your employees request, and put them somewhere they may choose to be at. Also, screen employees a little bit better before hiring them...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    it a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    working from home was the best part

    Cons

    i hate the shift it was 2-10

    Advice to ManagementAdvice

    non

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Not so bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Norcross, GA (US)
    Current Employee - Anonymous Employee in Norcross, GA (US)

    Pros

    Bonus potential, no micromanaging of employees

    Cons

    Constant turnover rate and seemingly neverending layoffs

    Advice to ManagementAdvice

    There should be more incentives to achieve besides fear of no job security

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    look over your shoulder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    There is really nothing positive I can say about this company. It was a good time when I left because soon after, the company just fell apart.

    Cons

    You feel as if you always need to look over your shoulder. You can not feel comfortable in whatever position you are in, even an executive.

    Advice to ManagementAdvice

    I would stay clear.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    The worse company I ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collection Agent  in  Mobile, AL (US)
    Former Employee - Collection Agent in Mobile, AL (US)

    Pros

    Their was some good people working their when I started working their in 2001,but the peoples in charge was bad I mean really bad.

    Cons

    The company offer PTO, but the manager tried to tell you when you can use, saying you can use your time on days you ask for off,and they wanted to put new employee at your desk to train,

    Advice to ManagementAdvice

    JUST BAD BAD BAD,THEY PUT PEOPLES IN CHARGE JUST BECAUSE THEY HAVE WORK THEY AND LET THEM USE THEM TO MISTREAT OTHER ALL I CAN SAY ABOUT THIS COMPANY IS BAD.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    A little below fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Representative  in  Pittsburgh, PA (US)
    Current Employee - Collections Representative in Pittsburgh, PA (US)

    Pros

    The company offers medical benefits and paid time off after a few months of employment

    Cons

    Terrible pay, little room for advancement

    Advice to ManagementAdvice

    Need more pay please

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Good experience at call center

    Former Employee - Customer Service Representative  in  North Charleston, SC (US)
    Former Employee - Customer Service Representative in North Charleston, SC (US)

    Pros

    I love the work environment, the staff there were really nice. The work hours were great for me, my supervisor was awesome.

    Cons

    The things that I had a problem with was that I couldn't transfer to the office closet to where I moved to, and the pay wasn't what it should have been for a call center.

    Advice to ManagementAdvice

    Increase the starting salary for their call center employees. Provide a shuttle bus for employees working late that do not drive, more employees won't mind staying late if they know they can get home.

    Recommends
  10.  

    Great experience, every step in my career is a learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Floor Supervisor  in  Overland Park, KS (US)
    Current Employee - Floor Supervisor in Overland Park, KS (US)

    Pros

    This is wonderful opportunity, working at home, Working at home help work on your time management,

    Cons

    working with NCO lacks the structure of raises.

    Advice to ManagementAdvice

    consistent raise structure.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    working in their call center.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    there are not pros to this company.

    Cons

    difficult supervisors and constantly changing the mood and requirements and no notice of change. they would change it right then and there. outdated equipment that was updated without any notice. supervisors constantly in meetings twice and three times a day. supervisors who do not look outside the box.

    Advice to ManagementAdvice

    look outside the box you bunch of nitwit supervisors and general mgr.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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