NRC (National Research Corporation)

www.nationalresearch.com
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NRC (National Research Corporation) Reviews

Updated 24 February 2015
Updated 24 February 2015
28 Reviews
3.4
28 Reviews
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NRC (National Research Corporation) CEO and Director Michael D. Hays
Michael D. Hays
15 Ratings

Employee Reviews

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  1.  

    Good first job out of college, sales focused, systems out of date

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at NRC (National Research Corporation) full-time (more than 5 years)

    Pros

    Benefits okay - PTO & health insurance
    Respect for work-life balance
    Great opportunities to take on responsibility quickly
    Strong sense of autonomy

    Cons

    Compensation for service associates is not comparable to that for sales
    Very little investment is made in updating systems
    Very little career growth or associate development

    Advice to ManagementAdvice

    Invest the resources to update systems

    Recommends
    Positive Outlook
  2.  

    Underground culture is great, it's what keeps us going when we have to deal with lack of coordinated management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NRC (National Research Corporation)

    Pros

    Individuals are great. Good people who like to work and like to have fun.

    Cons

    Leadership does not communicate with the associates, or even each other sometimes. It's a struggle to keep up with a direction they don't share or only share in bits and pieces. People leave because they are frustrated, and they do not get replaced. We are too busy trying to cover all the daily work to really make plans for client retention and product research.

    Advice to ManagementAdvice

    You have some great big ideas, but we need the internal tools, communication, and number of people to make you ideas a reality. It's hard for associates to feel like you trust them or care about them, they get frustrated, so they leave.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great work environment, great work/life balance, mid-range pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NRC (National Research Corporation) full-time (more than a year)

    Pros

    Great place to work, awesome location if you're in Seattle (4th and Pike). Good office comradery, people are picked for their skills AND interpersonal skills. No type-A egotists or whiny babies here. Excellent work-life balance, flexible schedule, working over 40 hours per week is extremely rare. Actual open-door policy pretty much all the way up the chain. Employees are encouraged to spend time training and improving skills on the clock. I can't speak about the Nebraska office.

    Cons

    Sloppy IT department, but getting better. Pay isn't amazing. The guy who plays the erhu on the street below the office is maddening.

    Recommends
    Positive Outlook
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  5.  

    Excellent opportunities exist, NRC overall is passionate about improving patient experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at NRC (National Research Corporation) full-time (more than 5 years)

    Pros

    Work-life balance is great, flexible schedules, work hard/play hard atmosphere - if you get you're meeting your metrics most managers will not micro-manage, fun culture - dependent on location and team, great opportunities to work with c-level contacts, NRC is very passionate about improving patient experience.

    Cons

    Minimal career advancement opportunities outside of management roles, rapidly changing strategies can be frustrating, management turnover, compensation for non-sales associates.

    Advice to ManagementAdvice

    Place more value on retaining associates: invest in training, develop career paths outside of management roles, improve compensation of non-sales associates.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Exciting company, in an exciting industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lincoln, NE (US)
    Current Employee - Anonymous Employee in Lincoln, NE (US)

    I have been working at NRC (National Research Corporation) full-time (more than 3 years)

    Pros

    Associates are given a large amount of responsibility right away. The company has a fun youthful workforce, and has grown very consistently through a very strong sales team. Change is constant, which is exciting. It constantly reshapes itself or acquires new companies to help meet its markets needs. The company has a flat organizational structure, and is really focused on listening to the needs of its clients.

    Cons

    Decisions usually have to go through 1 or 2 key leaders. This creates a bottleneck and prevents the company from being as agile as it otherwise could be. Career development is limited because of the flat organization. A couple associates get opportunities for new challenges, but it is limited for most.

    Advice to ManagementAdvice

    Work to give associates more accountability to go along with the responsibility. This will help make the company more agile, and will help with career development. Since the organization is flat, career development won't come with job titles, but it could come with more accountability.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great people, great location, but sales > service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lincoln, NE (US)
    Current Employee - Anonymous Employee in Lincoln, NE (US)

    I have been working at NRC (National Research Corporation) full-time (more than 5 years)

    Pros

    The people at NRC are the company's greatest asset. The people at NRC work hard, with integrity and respect, and they are accountable and generally work in a very cohesive, team-oriented manner. The office culture is positive because of the people. Clearly NRC has done a good job of hiring people who fit the culture. The work has meaning and purpose, as we seek to help healthcare organizations improve the experience of their patients. The work-life balance is very good. Life outside of work is valued just as much as hard work in the office.

    Cons

    The direction of the company is unclear. We've experienced big changes recently (example - COO resigned), and the future of the company's leadership and the structure is a bit up in the air.
    It's appears sales folks are valued more than service folks at NRC. While service is valued for the great work that is performed each day, the compensation received (not received) reflects that service is not as valued as sales, in spite of the very important role service plays in retention and upsells.
    Technology is not what it should be at a company like NRC. Using old systems and databases that are not necessarily conducive to the ever-changing landscape of healthcare and need to provide clients with the tools they need.

    Advice to ManagementAdvice

    In addition to providing quarterly financial updates to associates, which is nice to see (even at a high level), it would benefit associates to have more transparency from leadership in regards to the direction the company is headed.

    Neutral Outlook
    No opinion of CEO
  8.  

    Operations Associate - Basic entry-level position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Associate in Lincoln, NE (US)
    Former Employee - Operations Associate in Lincoln, NE (US)

    I worked at NRC (National Research Corporation) part-time (less than a year)

    Pros

    Friendly company culture. Allowed to set my own hours and work around other commitments. Knowledgeable supervisors were always eager to answer questions pertaining to work processes.

    Cons

    In interviews it was stated that after three or four months they would be willing to look at transitioning me into a different full-time role within the company, which would better utilize my acknowledged broader range of skills. After two months of lauded work, I was informed by HR that this process definitely would not begin for "at least nine months." As the Operations work was fairly tedious and not something I enjoyed, I left the company shortly after.

    Advice to ManagementAdvice

    Be more honest with prospective employees and don't overlook underdeveloped talent.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Great experience for new Grads

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development Manager in Lincoln, NE (US)
    Current Employee - Business Development Manager in Lincoln, NE (US)

    I have been working at NRC (National Research Corporation) (more than 3 years)

    Pros

    Great first job for college grads. Get the ability to travel throughout the US and get experience working with senior level people in healthcare systems. Able to develop great sales knowledge and presentation skills

    Cons

    Senior leadership has been changing a lot lately making it difficult for anything to move forward. Also takes up to 3 months before you receive commissions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Management is not available

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NRC (National Research Corporation)

    Pros

    Clients are pretty nice.

    Cons

    Managmenet does not know how to do the nuts an bolts

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