Netflix Reviews

Former Employee – worked at Netflix full-time for more than a year

Pros – Great place to work
lots of fun

Cons – There are when things get put into overdrive.

Advice to Senior Management – keep up the good work!

Former Employee – worked at Netflix full-time for more than a year

Pros – Completely on your own for running the business, making day to day decisions on employees (hiring and firing)

Cons – High pressure, high stress, little to no room for advancement. High turnover in the management ranks and the front line employees get almost no benefuts. You have unlimited vacation but never get a chance to use it. Micromanaged by every person above you unless things fgo wrong-then you are on your won.

Advice to Senior Management – You have great managers int he feild. Let them do the job you hired them to, reward them for the 10-14 hour days, and set back and reap the harvest of their efforts in the feild. Also, as many hub managers as you have turnover, you might need to look at the operational set-up and ask yourself why the average lifesapn of a manager is 12-18 months!!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Netflix full-time for less than a year

Pros – -Free Netflix (streaming plus 8 dvds at a time)
-Comfortable Location
-Call center environment laid back so you can wear what you like
-Fun is encouraged (but not easily attained)
-Good Pay
-Excellent fun and Training

Cons – -3rd Party Call center expectations-with Telus International as the client. (Telus is not as "laid back" as Netflix proclaims to be so there is a bit of a disconnect there).

-Changes made quickly after start so some training tools were useless such as:
-Have to keep up with 3 different metrics--which is fine except for the Average Handle Time is 5.5 min--which in training was not an issue. This metric supports customers who know what they're doing such as: how to use a PC, know what kind of PC they have, IF it is in fact a PC, aware of any info on their devices. In other words a lot of elder cust may feel frustrated that agent is more worried about handle time instead of providing best cust service experience. Double Digits are not your friend. So trying to troubleshoot a technical issue with someone who is not very tech savvy in under 9 minutes or calming an irate cust because the system charged them even though they deserved a free trial or the NUMEROUS calls for payment authorizations which cause a lot of cust to have to keep double the amount of their service cost on their card at all times

-Technical training is not a requirement but you'll notice most of Team Leads or CSR2's are very techy--which makes for satisfied cust because they may be able to explain why their internet may not be working properly in a confident knowing manner. Overeducating is a no-no but you will find them doing this.

-You are basically encouraged to hurry the cust through the phone call and if they cannot speak English (no spanish support) you are encouraged to have them get an interpreter--also if they are not computer savvy (like some elderly people) you are encouraged to have them try back later when they can get someone to help them. Its basically refer refer refer refer when you can. Not really customer service based or rather not really customer-based.

-Telus very strict scheduling environment. Make sure your attendance and adherence are on point
-Recording phone calls and allowing you to listen to all your mistakes or rather having a supervisor point out things you did wrong (not much Pos feedback) and write you up for it is supposed to be a method of "coaching" but feels more like Big Brother. The threat of being let go is constantly hovering over your head.
-The position itself seems highly energetic but is unstable--no career focus there
-Turnover is atrocious. which leads to back-to-back calls with no breaks between. Being late or absent on weekends is double the penalty. And the schedule can change without notice.

Advice to Senior Management – If you're at a job for 8 hours a day--and it's not supposed to feel like work--then FUN--give us a reminder. Your brain can feel abused after back-to-back calls dealing with some incredibly rude cust with no support from upper management on very common issues such as Payment Auth. Hear your associates. They matter. Without them--you have no company. And without customers--guess what, you also have no company.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Netflix full-time for more than 3 years

Pros – The pay rate is excellent.

Cons – the time constraints are tight, the margin of error was not there and the ramifications of failure, be it machine issues, management issues, transportation issues were very harsh. Errors should be minimized, but most problems are out of the control of the management team such as a truck breaking down or a computer crashing.

No, I would not recommend this company to a friend

Current Employee – been working at Netflix full-time for less than a year

Pros – The best part about working at Netflix is the people. I've worked at both Microsoft and Amazon before coming to Netflix, and the people at Netflix are of a higher quality. Each person seems to be very good at what they do, and I feel like I can learn from them. I never realized before what a joy it is to work with great people. Other great things about Netflix are high salary and free meals.

Cons – There isn't much of a career path. If you want to be a manager or director, you might not have much success at Netflix. I view Netflix as a place where people come to work during the day and then go home to their families at night.

Advice to Senior Management – Make the stock price go back up!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Netflix full-time for less than a year

Pros – The pay is competitive for the position

Cons – Their training and tools are awful

No, I would not recommend this company to a friend

Former Employee – worked at Netflix full-time for less than a year

Pros – Pay was excellent. All of the tools were available to do the job that needed to be done.

Cons – Many customers did not understand how to use Instant View, and it was often difficult to explain.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Netflix full-time for more than 3 years

Pros – -Freedom and Responsibility
-Able to telecommute

Cons – -Very (VERY) cut throat
-Upper management doesn't support staff
-HR allows upper management to oust existing employees when a new director is hired and wants to bring his former staff over

Advice to Senior Management – -Show a little more respect towards employees that actually follow the company values and culture
-Management does not practice what they preach (my 360 review from my manager was awesome, however, I managed to hear through the grapevine that he was unhappy with my performance)

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Netflix full-time

Pros – •  Great compensation package
•  Free lunch
•  Free cell phone

Cons – •  The company culture is very cold hearted, they let people go ALL THE TIME, sometimes for good
   reasons, most of the time not.
•  The environment is extremely political that makes it hard to focus on doing a good job.
•  A lot of employees are rather negative about the workplace and very open about looking for a job.

No, I would not recommend this company to a friend

Current Employee – been working at Netflix full-time for more than 10 years

Pros – Netflix expects the best of everyone, pushes us to be as great as possible, and is extremely candid with feedback and advice to help realize that objective.

Cons – Don't expect to kick back - it's a demanding environment. That said, it's not ell encompassing - there's room for a real life outside work too.

Advice to Senior Management – Focus on the future, and don't regret lessons learned from the past.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company