Netflix
3.2 of 5 376 reviews
www.netflix.com Los Gatos, CA 1000 to 5000 Employees

Netflix Reviews

Updated Apr 04, 2014
All Employees Current Employees Only

3.2 376 reviews

                             

71% Approve of the CEO

Netflix Founder, Chairman and CEO Reed Hastings

Reed Hastings

(295 ratings)

51% of employees recommend this company to a friend
376 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Freedom and Responsibility" is their guiding phrase here and it is true"
    in 28 reviews
  • "Good Pay & Fact paced work environment"
    in 17 reviews
Cons:
  • "Netflix makes no secret about it's high performance culture, which results in a very high turnover"
    in 18 reviews
  • "You know you're in a culture of fear when the person training your group talks about how they were nearly fired"
    in 16 reviews
  • Show more review highlights

Reviews

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1 person found this helpful  

OK

Customer Service Representative (Former Employee)
Las Vegas, NV (US)

I worked at Netflix full-time for less than a year

ProsIt is an OK environment to work in for a call center. Desk job, no personal electronic devices allowed while on shift (no cell phones, mp3 players, etc...), unlimited streaming plan with 8-out DVD/blu-ray plan, great co-workers and good system to get assistance with issues the rep does not know how to handle

ConsRude customers, reviews/performance based on customers opinions of you

Yes, I would recommend this company to a friend

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3 people found this helpful  

Worst job I have ever had

Hub Manager (Former Employee)
Worcester, MA (US)

I worked at Netflix full-time for less than a year

ProsStock option plan was very good. IT department worked well with hubs. Some hub managers were willing to work as team.

ConsUnrealistic expectations, super long hours, poor upper management skills, cold mechanical type company, not very team oriented, uncomfortable company to work for.

Advice to Senior ManagementStand behind what your HR team describes during interviews. Listen to all employees.

No, I would not recommend this company to a friend

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Good call center gig

CSR2 (Current Employee)
Portland, OR (US)

I have been working at Netflix full-time for more than a year

Proscompetitive pay, relaxed environment, various workplace amenities

ConsLarge call volume, huge customer base means needing to be insanely adaptive, 'sink or swim' mentality; if you don't continually preform you will be replaced regardless of past performance

Yes, I would recommend this company to a friend

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Great company with great people

Anonymous Employee (Former Employee)

I worked at Netflix

ProsSurrounded by motivated individuals with high levels of talent.
A culture like no other.
Freedom and responsibility.
Compensation and benefits.
Work life balance

ConsNothing negative to say at this time.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great Place to Work, rules are spelled out in the company's value slides.

Anonymous Employee (Current Employee)

I have been working at Netflix

ProsGreat comp, great colleagues, goal oriented, company values are taken seriously.

ConsAverage quality does not work at NFLX

Advice to Senior Managementkeep up your good work!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

Great Pressure High Pressure

Customer Service Representative (Former Employee)
Hillsboro, OR (US)

I worked at Netflix full-time for more than a year

ProsThe pay for a customer service call center position was great and there were tons of overtime opportunities

ConsHigh pressure to meet customer satisfaction goals

Advice to Senior ManagementTreat you employees like people and not a metric

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Best place to work for great engineers

Senior Software Engineer (Current Employee)
Los Gatos, CA (US)

I have been working at Netflix full-time for more than 3 years

ProsIt's like working for a very well funded startup.
If you're good, this company will boost your career lightyears ahead.
Compensation and perks are just right. No lavish lunches, just good organic food to keep you focused on business. No laundry service. It's not taking over your life.
Very fast growing company. Lots of room to grow and lots of opportunity (if you look).
Visibility - top down, you see everything. There are no secrets in this company. Very helpful if you know how to use this to your advantage.

ConsIf you're not good, you won't survive here.
If you have issues with your people skills, you won't survive here.
If you need hand-holding, someone to constantly point you in the right direction, you'll be directed to the door (while holding your hand).
You'll have to manage your work/life balance. Some people just don't know what 'unlimited vacation' means.

Advice to Senior ManagementKeep up the great work.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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High Pressure High Reward

Anonymous Employee (Current Employee)
Santa Clarita, CA (US)

I have been working at Netflix full-time for more than 3 years

ProsGreat Benefits, Freedom and Responsibility culture. Ability to express own ideas.

ConsNo work life balance. High Pressure to be a shark. Political games for advancement. Claims to be transparent, but is not.

Advice to Senior ManagementPractice what you preach.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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3 people found this helpful  

High pay, but not worth it.

Anonymous Employee (Former Employee)
Hillsboro, OR (US)

I worked at Netflix full-time

ProsUsed to be top of market pay. No longer is, but still higher than average.

Free Netflix account.

ConsThe Hillsboro call center is shrinking dramatically. Management puts as much spin on this as possible but the reality is, opportunities to advance do not exist.

The "Netflix culture" is hyped constantly but is not actually practiced. You will survive if you can speak the buzz words fluently while shamelessly self-promoting yourself at all times and never questioning management.

Everyone is under tremendous stress to protect their position for as long as possible. Success in Hillsboro depends not on the quality of your work but upon your ability to spin the truth and play politics.

Advice to Senior ManagementManagement is not looking for advice.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Like living inside an MBA case study

Director (Current Employee)
Los Gatos, CA (US)

I have been working at Netflix full-time for more than 5 years

ProsManagement is not afraid to experiment and try new things. Rapid development. High trust culture. Inventing the future.

ConsIf you don't like change, ambiguity or are uncomfortable in a place where you get to use your own judgement a lot, it wouldn't be a good fit.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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