Netflix Reviews

Current Employee – been working at Netflix full-time for more than 3 years

Pros – Good Pay & Fact paced work environment

Cons – Fast paced a work environment and no additional perks

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Netflix full-time

Pros – -Lots of room for innovation. The technologies are fairly new and broad, and there is no bureaucracy and requirements to get approval from top management. Innovation can start at the IC level.
-Great compensation. Talent is rewarded generously. I started the job on a large salary, then within 6 months, my manager decided to give me a hefty raise to reward my contributions.
-Nice work environment: bleeding edge hardware, new devices always available to play with even before they hit the market, kitchenette well stocked with snacks, drinks and fruits
-Smart coworkers
-Transparency about company strategies all the way from exec level to you direct lead level

Cons – -This company isn't great for people who are starting their career. Training is minimal, and the expectation is that you take educating and training yourself into your own hands, which could be a bit of a challenge to some. If you do not possess the knowledge and the talent to be a good problem solver, don't expect management to train you on solving things.
-Job stability could be a concern at times - but as long as you continue to innovate, and stay professional, it shouldn't be a big concern
-The packaged free lunch isn't on par with the buffets at other silicon valley software companies like Facebook and Google - but it's still free though, so can't complain much

Advice to Senior Management – We're the reigning champions of video delivery, to all platforms. We reach more than 25 million households. We have so much potential for developing new innovations. Invest more in research and trials of radically new ideas. I'm not talking about incremental improvements to the streaming experience, I'm talking about making our customers say "WOW!", I'm talking about disrupting markets. Take risks! But please don't make another Quikster - that was pretty stupid, like you all said :)

Yes, I would recommend this company to a friend

Current Employee – been working at Netflix full-time for less than a year

Pros – Relaxed environment: Dress code very comfortable
Decent wage: Beats the heck out of minimum wage
Free account: as long as you are employed

Cons – Too much pressure on AHT. 5.5 minutes to relate, converse and fix issues. Not near enough.
Tech team needs to get their act together. Can get 3 different answers to the same question.
 Need more positive reinforcement. Scare tactics make for constant turnover.
3rd party call center..attendance policy very strict

Advice to Senior Management – Let us do our jobs! Stop confining us on time spent with the customer! We have many elderly customers who need more explanation for issues. DSat is stressed way too much. Back off on a few things..and watch that DSat drop! What is more important...a satisfied member..or how many calls we take a day.

Former Employee – worked at Netflix full-time for less than a year

Pros – Good pay, benefits, and relaxed atmosphere.

Cons – Customer service in general. For some reason going into this I did not think it would be a typical customer service experience based on my own satisfaction with Netflix for the past 3 years. It's pretty easy work, but so many people who called were lazy and/or arrogant jerks. Some of them made me feel like I was an inch tall. It was emotionally draining, especially for someone as sensitive as I am. The pressure to meet the 0% DSAT also didn't help. The survey asks about the company but it's answer is a reflection of the customer service and high DSATs effect job performance. We're expected to convey a relaxed, friendly attitude and build a personal rapport with the customer, but with pressure of the DSAT it's hard not to make everything sound forced and phony because you want to really turn it on to try get a yes out of the person. I'm an introvert so faking conversations and trying to think of chit-chat was hard for me. Do not take this job if you're sensitive and don't have strong conversational skills. You must get to know the person. It is required. I also wanted to add that the schedules and team leaders are constantly changing. It's extremely frustrating.

Advice to Senior Management – Change the survey question.

Former Employee – worked at Netflix full-time for more than a year

Pros – free food, and flexible scheduling is promoted, although in a call center, this schedule flexability is not really existent. Senior and Middle management try their best to be honest and forthcoming.
If you want something you can ask anyone and they can probably get it for you if you work for it.
Believe in promoting from within, and encouraging you.

Cons – truthfully, their open door policy on who's getting fired, or what changes are happening can be somewhat stressful at times. you don't feel a sense of job security. their feedback oriented management style just feels pressure-some.

Netflix is a team. A sports team. an ambitious and cut throat team who will trade you off if they see you're not an asset any longer, rather than encourage you to move cross functionally.

Yes, I would recommend this company to a friend

Current Employee – been working at Netflix full-time for more than 3 years

Pros – Brilliant co-workers, opportunities to have a direct impact, minimal nit-picking bureaucracy or corporate policies, dynamic energy as the company continually evolves. Company does pretty well as removing doofuses and not hiring jerks. For the saavy employee, you can move into some great opportunities as the company grows and adapts. Upper management is very transparent (even when sometimes they don't make the best call -- e.g. Qwikster).

Cons – Dynamic environment does not work for a 'do my work and go home' employee or those who just want to show up and be told what to do. Middle and lower management can be a crap shoot -- seek out a great boss (there's many at Netflix) and avoid the bad ones (unfortunately, Netflix has those too). There is a level of 'playing the game' but not to an extent that I'd say is greater than anywhere else. Corporate philosophy does not emphasize coaching (but does not ban it) -- so you need to seek out your own mentors or strengthen your team (if you're a lead) by figuring out career/skills grown on your own.

Yes, I would recommend this company to a friend

Current Employee – been working at Netflix

Pros – The company operates much like a startup, based heavily on metrics and you get access to a lot of interesting information.

Cons – The overall environment is very competitive, there is a high level of turnover in all areas, there is no sense of security.

Current Employee – been working at Netflix full-time

Pros – Fast-pace, great compensation, open communication

Cons – Chaotic at times and could use more structure

Advice to Senior Management – Freedom is great but don't forget the responsibility part

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Netflix full-time for more than 3 years

Pros – paid well. work long hours without vacation.

Cons – The culture is bad. They claim they only hiring superstar, but superstars will not go to the company, the engineer quality is so-so.

Advice to Senior Management – Your culture is not that great. You company just like Enron

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Netflix full-time

Pros – * Best place if you just want to work with great technically capable folks.
* 15-20% higher pay but if you actually consider everything, it might not be that big of a deal. Check what will be in-hand salary after taxes because taxes also go high with salary.
* Somewhat transparent workplace but at times higher management takes ridiculous decisions like Quickster, what the hell....
* Reed gets thing right most of the time (except Quickster) and understand what he is doing.

Cons – * Worst place where all technically capable folks are also so heavy on political games within the team. Also it depends on which team you are part of. My general observation is, larger the team greater the politics being played within.
* IT IS LITERALLY TRUE THAT IT IS CULTURE OF FEAR, no matter how talented you are. I have seen ppl being walked out they were far more talented than other mediocre engineers surviving there for 3-4 years just because they lick the managers a*s and I have seen managers loving it being licked :)
* Few managers who came from Google or some other similar companies, think that they know everything in the world and act as if they rule the world but actually they are literally dumb a*s when it comes to real work.
* They claim it is all rockstar engineers and the fire who are not but I have seen ppl surviving for ages not even knowing what they did for all these years at Netflix and they are pure mediocre engineers.
* My advice to engineers would be if you are happy with the work what you are doing right now or with other offers in hand, don't fall for the salary trap, it is merely an illusion.

Advice to Senior Management – * Gets rid of all mediocre managers, directors and those stupid engineers.
* Change the culture of fear from its root because that creates so much politics inside. I have never seen such a political environment in my 10 yrs career.

No, I would not recommend this company to a friend