Next Retail

  www.next.co.uk
  www.next.co.uk

Next Retail Reviews

Updated 22 November 2014
Updated 22 November 2014
78 Reviews
3.2
78 Reviews
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Approve of CEO
Next Retail CEO Simon Wolfson
Simon Wolfson
10 Ratings

Employee Reviews

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  1.  

    Implement SOP process at all states

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales & Operations in Chennai
    Current Employee - Sales & Operations in Chennai

    I have been working at Next Retail full-time (more than 5 years)

    Pros

    Training and Operations /Sales &Operations team handled by me - South Zone

    Cons

    Lack of Training for floor staff /product knowledge

    Advice to ManagementAdvice

    Bring back Training team and keep the floor staff as per the industry standards

    Recommends
    Positive Outlook
  2.  

    Join only if you are passionate about training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Trainer in Chennai
    Former Employee - Trainer in Chennai

    I worked at Next Retail

    Pros

    Part-time work possible
    Easy prep each day after initial stages
    Interacting with young trainees on the threshold of new career

    Cons

    They even tell you how much coffee you are supposed to consume.
    Office facilities are lousy... no properly maintained washrooms

    Advice to ManagementAdvice

    Treat the trainers with respect
    Be fair when it comes to promotions etc
    Hire people who know the subject...especially the head of the training centre
    If you want the business to continue, you need to be more professional in dealing with clients

    Doesn't Recommend
    Disapproves of CEO
  3.  

    Good experience for customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Newcastle upon Tyne, England (UK)
    Current Employee - Sales Consultant in Newcastle upon Tyne, England (UK)

    I have been working at Next Retail part-time (more than 5 years)

    Pros

    Train new people, good discount, good friends and support from colleagues and management, good flexibility of working hours if part time

    Cons

    Sale prep can be stressful but works out in the end

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Up and down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Next Retail part-time

    Pros

    Good Benefits - 25% Discount

    Cons

    Dealing with some tough customers
    Senior management not brilliant

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Ok so far

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Next Retail

    Pros

    Discount. Rota online. Some staff nice mostly the newish people

    Cons

    Getting nagged to approach more. Smile. Im not a miserable person im just natural .some people don't want to be bugged when shopping with a fake smile.

    Advice to ManagementAdvice

    Show new people the ropes rather then getting other people to do it . Who are not bothered if you are up to speed or not .

  7.  

    Great company to work for, perfect job when I was a student.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in Northampton, England (UK)
    Former Employee - Sales Assistant in Northampton, England (UK)

    I worked at Next Retail part-time (more than 3 years)

    Pros

    Flexible around studies, great social life outside of work with colleagues and the 25% staff discount.

    Cons

    Part-time staff were expected to work ALL bank holidays. I worked every single bank holiday in 5 years and when I requested one off for a family function I was refused.

    Advice to ManagementAdvice

    Treat part-time student staff more like the full time permanent staff and you will get more out of them.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Pretty Decent...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in York, England (UK)
    Former Employee - Sales Assistant in York, England (UK)

    I worked at Next Retail part-time (more than an year)

    Pros

    Staff discount is decent, they don't take advantage of their staff and give good breaks.

    Cons

    The many rude and snobby customers I was forced to grin and bare and also having to get up at 4:30am on boxing day.

    Advice to ManagementAdvice

    n/a

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Worst job you could have.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Next Retail full-time (more than 8 years)

    Pros

    Plenty of hours around Christmas and summertime. Good discount and uniform allowance. Career progression but always kept on temp contacts.

    Cons

    Store managers don't look at holiday requests; you basically have to beg them to do their job and look at them; usually declined anyway so it is impossible to plan any holidays or have a social life. Absolutely no focus on staff and a horrible bullying atmosphere in store. Your entire day was depicted by the mood of your store manager that day. Expected to work all bank holidays and over Christmas which is understandable as it is busy, but the managers take it out on their staff that they also have to so it becomes a horrible environment. Our Store manager sat in the office all day long even leaving to get her hair done during her shift which meant the rest of the staff were buckled with the workload as she did nothing. Training which was supposed to be implemented in store never was, and stockroom staff actually had to call in environmental health as their working conditions were a disgrace (30 degree heat in stockroom when they arrived) I worked for this company from an xmas temp up to a full time sales manager and after 8 years was still on a temp contract; having to do basically all the other managers work as they were too comfortable with their permanent positions. The most enjoyable part was the relief of leaving.

    Advice to ManagementAdvice

    Get your store managers out of the office and sweating on the floor and stockroom like the rest of us. They sit on the phone, leave the store and treat staff like dirt, to the extent they are afraid to speak up. Do more surprise visits with area managers and you will catch them out. Instead of always asking for people focus feedback from your asm and store manager use the portal to email the temps and part timer's, then you will get honest feedback.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    Met some nice people but not very good at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Next Retail in Greenhithe, England (UK)
    Former Employee - Next Retail in Greenhithe, England (UK)

    I worked at Next Retail part-time (more than an year)

    Pros

    20% discount for myself and family. Some friendly colleagues and often keep Christmas temps on

    Cons

    Only started with a 4 hour contract which was later changed to 3. Rude, nasty staff and badly managed by a manager that was later sacked. Not much chance to progress away from stockroom assistant. Everyone in their own cliques. Horrendous sale periods especially summer and Christmas with a lot of theft and angry,stressed customers. No time allowed off and often people approaching 18 were told their contracts ran out so they didn't have to pay more. Soul destroying.

    Advice to ManagementAdvice

    Allow staff to put across ideas and give them a chance to progress. Notice peoples efforts instead of shunning them to one side. Offer till training to each staff member and don't accept bullying.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    A million pound company should be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Nottingham, England (UK)
    Current Employee - Sales Consultant in Nottingham, England (UK)

    I have been working at Next Retail full-time (more than 10 years)

    Pros

    Great team good discount good shares have scheme

    Cons

    No holiday taken in December or July due to sales no security in the store shoplifting is an everyday thing no extra pay for bank holidays or Boxing Day full time staff are giving too much responsibility and never thanked for it always seems to be one rule for one and not for another Customers seem to be given gift cards for the abusive and poor behaviour just so next could keep them as customers while the staff are made to look like idiots

    Advice to ManagementAdvice

    Every member of staff should be treated the same full time staff need more support from there managers and as for bank holidays they should get extra pay and bonuses should be given to everyone every month the same why do managers get a stock loss bonus when it's the staff that catch the shoplifters?

    Disapproves of CEO

Next Retail Photos

Next & TKmaxx Woking (Photo thanks to Geograph user N Chadwick, Some Rights Reserved)
Next (Photo thanks to Geograph user N Chadwick, Some Rights Reserved)
Next Offices - Enderby (Photo thanks to Geograph user Anthony Parkes, Some Rights Reserved)

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