Nordstrom

  www.nordstrom.com
  www.nordstrom.com

Nordstrom Reviews in Chicago, IL

Updated 19 November 2014
Updated 19 November 2014
2,961 Reviews
3.5
2,961 Reviews
Rating Trends

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Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
1,917 Ratings

Review Highlights

Pros
  • Also, this company likes to promote from within so that does add some motivation (in 124 reviews)

  • People are generally representative of the Nordstrom customer service culture (in 232 reviews)


Cons
  • Variability in hours worked can make for difficult work life balance at times (in 117 reviews)

  • The long hours and returns from customers abusing the companies return policy (in 177 reviews)

More Highlights

152 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Actually one of the best retail jobs I've ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Sales Associate in Oakbrook Terrace, IL (US)
    Former Employee - Beauty Sales Associate in Oakbrook Terrace, IL (US)

    I worked at Nordstrom full-time (less than an year)

    Pros

    Great discount for store & Nordstrom Rack
    Great new product training incentives
    Extensive product training
    Great health insurance
    Great location
    Fun store events
    Customer satisfaction driven

    Promotions/Growth - I have seen so many people get promoted to a new position or a management level position, it's great to see that it happens often.

    Cons

    There is a lot of pressure on your sales. It's VERY nerve racking to not have great numbers & have management monitor your numbers on a weekly basis. Not sure how it is at every department, but in the beauty department they have a 3 strike rule if your numbers are consistently low........

    You never have your weekends, it's hard to have a whole weekend off not unless you request off in advance...... If you are newer it's harder for you to request a day or 2 on the weekend..

    Although the beauty events are truly fun, if you do not make your numbers the managers may have a 1 on 1 with you & write you up.... Even if you tried your hardest or if you are newer to the company you still get written up.

    The CATI-NESS is a pain in the neck.... It's expected working with 50-90 other women in 1 department & happens on a daily basis. I did meet a lot of great people in this department but there are a good handful of awful women here. It's quite sad to see older women back-stab, connive, steal your sale & lie to your face. The fragrance department is the worse with the sharks.

    Advice to ManagementAdvice

    Have more team building activities with your employees, get to know them personally.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Retail

    Current Employee - Commissioned Sales Associate in Oak Brook, IL (US)
    Current Employee - Commissioned Sales Associate in Oak Brook, IL (US)

    I have been working at Nordstrom full-time (more than an year)

    Pros

    Working on people skills, you get to meet and learn about so many different type of people. Your employees really effects on how your day will be. Discount, and just an overall great environment to work in

    Cons

    Return policy, it's the worst. For employees that is, the customer doesn't have to have a tag receipt or anything in order for them to return. It's usually worn or damaged when they return it, so we still get hit with the return.

    Advice to ManagementAdvice

    Change return policy to hit employees within 6 months maybe.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    If retail is your game this is the place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Nordstrom Sales Associate in Oak Brook, IL (US)
    Former Employee - Nordstrom Sales Associate in Oak Brook, IL (US)

    I worked at Nordstrom part-time (less than an year)

    Pros

    Since the shopping experience today is a 24 hour possibility, something has to set you apart from the rest. Customer Service and relationships are key. Nordstrom is king in this area.

    Cons

    The personal shoppers tend to do well and have a different set of rules which sometimes conflicts with the sales associates rules on the floor. Since all associates are required to reach goals the difference in the rules tends to create some hostility.

    Advice to ManagementAdvice

    Treat everyone equally. Rules equally across the board.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    If you find the right department, Nordstrom is a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Cashier in Skokie, IL (US)
    Former Employee - Seasonal Cashier in Skokie, IL (US)

    I worked at Nordstrom part-time (more than an year)

    Pros

    It was a lot of fun working in Salon Shoes. Great sales people and supportive management.

    Cons

    If you aren't a good fit for your department, working at Nordstrom can be miserable. I didn't like my first department but moved at the first opportunity.

    Advice to ManagementAdvice

    Be open to moving staff to different departments.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Chicago, IL (US)
    Current Employee - Sales Associate in Chicago, IL (US)

    I have been working at Nordstrom part-time (more than 3 years)

    Pros

    Great company to work for.

    Cons

    Demanding hours and hard to meet commission during certain months

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Nordstrom is fine for short term.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Skokie, IL (US)
    Former Employee - Sales Associate in Skokie, IL (US)

    I worked at Nordstrom part-time (less than an year)

    Pros

    The discount is good. They really don't expect a lot of intellectual input from you, so if you're a student (like I was) this is a relaxing job to have.

    Cons

    There are hundreds of sales associates and only a few managers in each store. Each manager must first be a sales associate. However, the skill sets associated with sales and with management are entirely different. For this reason, the managers are often incredibly dedicated but unfortunately unequipped to do their jobs. They have a tough time managing schedules and personalities- but they do a great job teaching you how to sell better.

    Also, my feet hurt ALL THE TIME. I constantly "went to the bathroom."

    Advice to ManagementAdvice

    Just take some intellectual input from your employees on occasion to make sure that they don't feel ignored. Also, it was hard to be motivated to sell a lot when the commission structure was against me. There was no motivation to break above the standard hourly pay because if you worked really hard and sold a lot, and then the next day no one came to the store, all that hard work would be down the drain and you'd be paid the same as if you hadn't done anything.

    ALSO, LET YOUR EMPLOYEES SIT DOWN FOR GOODNESS SAKE.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    .....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cosmetics Counter Manager in Chicago, IL (US)
    Current Employee - Cosmetics Counter Manager in Chicago, IL (US)

    I have been working at Nordstrom (more than an year)

    Pros

    Great place to make good money. Work with a variety of different people.

    Cons

    Every day is blacked out. Too many events to presell for.

    Advice to ManagementAdvice

    Cut the events. It makes them special when they have something to look forward to. Not to get called every two weeks for something different.

    No opinion of CEO
  9. 1 person found this helpful  

    Great customers and lovely store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Nordstrom Sales Associate in Chicago, IL (US)
    Former Employee - Nordstrom Sales Associate in Chicago, IL (US)

    I worked at Nordstrom full-time (more than 10 years)

    Pros

    For a retailer, the benefits are good ... stock purchase plan, 401K with matching up to 2% of salary (though would be better at 5%), profit sharing, health insurance, dental plan, eye care plan, frequently free blood tests, etc. Customers overall are interesting and just plain fantastic!

    Cons

    Many of the managers, even for some of the largest departments of the company stores, are young and lack adequate experience.

    Advice to ManagementAdvice

    Promote more senior energetic, successful sales people to manage and motivate departments.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Chicago, IL (US)
    Former Employee - Sales Associate in Chicago, IL (US)

    I worked at Nordstrom part-time (less than an year)

    Pros

    good place to work at. good environment

    Cons

    no cons. good place to work at.

    Advice to ManagementAdvice

    nothing

    Recommends
  11.  

    Nice company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL (US)
    Current Employee - Anonymous Employee in Chicago, IL (US)

    I have been working at Nordstrom full-time (more than 3 years)

    Pros

    paid time-off from work is great

    Cons

    management needs a little help getting things togther

    Recommends
    Positive Outlook
    No opinion of CEO

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