Northwest Airlines

  www.nwa.com
  www.nwa.com

Northwest Airlines Reviews

Updated 14 November 2014
Updated 14 November 2014
69 Reviews
3.9
69 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Northwest Airlines President and CEO Ed Bastian
Ed Bastian
16 Ratings

Review Highlights

Pros
  • Good benefits - health insurance, vacation pay, sick pay, holidays and travel benefits (in 14 reviews)

  • Friendly and helpful colleagues, reasonable flight benefits and amazing learning opportunities (in 5 reviews)


Cons
  • Low pay, hard to advance quickly (in 4 reviews)

  • All employees took major pay cuts recently due to the very difficult business climate our industry is currently experiencing (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    went from organizing UnAcompanied Minors to a Facilitor with company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSA in Denver, CO (US)
    Former Employee - CSA in Denver, CO (US)

    I worked at Northwest Airlines part-time (more than 10 years)

    Pros

    I trained our own employees on Customer Service,how to operate new computer devices,scanners etc

    Cons

    I only got paid miniumn wage.

    Advice to ManagementAdvice

    I was with this company when it was Northwest Airlines and when 9/11 happened .

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Was glad to go back to college.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant in Minneapolis, MN (US)
    Former Employee - Flight Attendant in Minneapolis, MN (US)

    I worked at Northwest Airlines full-time (less than an year)

    Pros

    Great work ethic in the employees. Dedication to the brand, the image, the life

    Cons

    Scheduling, senior FA's, not ever being home to see your family

    Advice to ManagementAdvice

    Make training more bearable

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Sorry to see you go

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technician in Atlanta, GA (US)
    Former Employee - Technician in Atlanta, GA (US)

    I worked at Northwest Airlines full-time (more than 10 years)

    Pros

    awesome airline to work for back in the day. It was a company I could see myself retiring from and enjoying my next journey. The people I worked with were more than coworkers they were family. Our kids grew up together as we grew old togehter.

    Cons

    Greedy executives took over and ran it into the ground. The federal government rendered the airline employees helpless and held hostage to the deep pocket executives who contributed to their campaigns thus empowering them to destroy their employees hopes of maintaining long term employment.

    Advice to ManagementAdvice

    Take care of your people first then your pocketbooks will get filled instead of destroying and jumping from one company to the next.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Great work culture, Open-door policy, Easy to approach Senior Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Specialist in Eagan, MN (US)
    Former Employee - Finance Specialist in Eagan, MN (US)

    I worked at Northwest Airlines full-time (more than 3 years)

    Pros

    Great work culture, Good work-life balance, Open-door policy, Easy to approach Senior Management, Great perks- travel benefits

    Cons

    Salary is low compared to other industries, but that's because airline jobs come with additional perks

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Outstanding company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Airline Pilot in Detroit, MI (US)
    Former Employee - Airline Pilot in Detroit, MI (US)

    I worked at Northwest Airlines full-time (more than 10 years)

    Pros

    Good pay, good hours, and the checks always cashed until the bankruptcy; however the management decided to save the pensions.

    Cons

    Difficult management style, abrasive memorandum which was not needed or necessary.

    Advice to ManagementAdvice

    Treat employees like customers.

    Recommends
    Approves of CEO
  7.  

    Never a dull moment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Detroit, MI (US)
    Former Employee - Customer Service Agent in Detroit, MI (US)

    I worked at Northwest Airlines full-time (more than 10 years)

    Pros

    I love all the people I worked with; they are a stellar group of individuals. The work was interesting with a variety of options to choose from, there is a job to fit any personality type, and the flexible shifts were a blessing. If I hadn't been injured I would still be there.

    Cons

    The union; joining the union was a requirement I would rather have avoided. I've worked for both union and non-union companies and in my experience it is my opinion that they are a waste of my monthly dues. I would rather have saved that money and not had the union. They have outlived their usefulness and it's time for them to go the way of the dodo. If they were worth the thousands of dollars I paid them over the years I would still be working at Delta airlines.

    Advice to ManagementAdvice

    Get rid of the union to get rid of the dead weight, unproductive and disruptive employees, the ones who show up, punch-in and out but then disappear and/or don't actually do anything except collect a paycheck. That would allow you to retain and hire positive, functional/working employees who want to work, which in turn would boost morale, increase productivity and ultimately revenue.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Good people, not a lot of opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Bloomington, MN (US)
    Former Employee - Customer Service Representative in Bloomington, MN (US)

    I worked at Northwest Airlines full-time (more than an year)

    Pros

    Good people, good training, decent offices

    Cons

    Low pay, hard to advance quickly

    Advice to ManagementAdvice

    They're merged now

    Neutral Outlook
    No opinion of CEO
  9.  

    Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service/Reservation Sales in Minneapolis, MN (US)
    Former Employee - Customer Service/Reservation Sales in Minneapolis, MN (US)

    I worked at Northwest Airlines full-time (more than 8 years)

    Pros

    easily transfer to different work locations, great travel benefits

    Cons

    low pay and benefits management has no backbone

    Recommends
    Negative Outlook
    Approves of CEO
  10.  

    The airline industry is not what it used to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent in Detroit, MI (US)
    Current Employee - Ramp Agent in Detroit, MI (US)

    I have been working at Northwest Airlines full-time (more than 10 years)

    Pros

    Travel, sometimes a fun job, nice in summer to work outside, good people

    Cons

    Weather in the winter, no career advancement opportunities, horrible management, no longer a "career", it's now just "a job".

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Never a dull moment.

    Former Employee - Customer Service Representative in Miami, FL (US)
    Former Employee - Customer Service Representative in Miami, FL (US)

    I worked at Northwest Airlines full-time (more than 8 years)

    Pros

    Challenging at times but always interesting dealing with the public when they are traveling. Good benefits - health insurance, vacation pay, sick pay, holidays and travel benefits.

    Cons

    Can be hectic with weather delays and maintenance delays. Working major holidays,nights,and weekends. Some shifts can include odd hours, afternoon shifts and or midnight shifts.

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