PFSweb
2.7 of 5 24 reviews
www.pfsweb.com Allen, TX 1000 to 5000 Employees

PFSweb Reviews

Updated Mar 10, 2014
All Employees Current Employees Only

2.7 24 reviews

                             

67% Approve of the CEO

PFSweb Chairman, President, and CEO Mark C. Layton

Mark C. Layton

(12 ratings)

39% of employees recommend this company to a friend
24 Employee Reviews
Relevance Date Rating
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  • Culture & Values
         
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  • No Opinion of CEO

 

It was a great company who serves a multitude of different companies it was a great place to work at.

Customer Service Representative (Former Employee)
Plano, TX (US)

I worked at PFSweb full-time for less than a year

ProsThe ease of the training and people were great compliments to work there.

ConsThe complexity of some of the systems made it tough. Once learned it was a smooth transition.

Advice to Senior ManagementDon't micromanage...

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Awesome work environment

Chief Executive Officer (Current Employee)
Allen, TX (US)

I have been working at PFSweb full-time for more than 10 years

ProsExciting industry, growth company, significant career growth opportunities.

ConsCompany has had challenges retaining clients due to a rapidly evolving industry

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Fun exciting workplace

Project Manager (Current Employee)
Allen, TX (US)

I have been working at PFSweb full-time

ProsWork life balance is good and subject matter is fascinating

ConsTedious work can wear you out

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Would not recommend to older folks

Email Marketing (Former Employee)
Allen, TX (US)

I worked at PFSweb for less than a year

ProsGood pay. Learned a lot.

ConsIf the managers don't like you they will blacklist you in the field and keep you from getting another job especially if you are older and don't fit in with their club.

Advice to Senior ManagementResearch and interview the candidate. Don't hire someone just to be a filler for a job you know won't last. Also, don't force someone to play volleyball against their will. I should have declined as I've never played volleyball. This was very humiliating.

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Turmoil; lack of direction and guidance; no training and development- a wasted effort

Implementations Manager (Former Employee)
Allen, TX (US)

I worked at PFSweb full-time for less than a year

Prosselect employees and family time ratio

Consoffice politics; no training and development of employees; no direction, guidance, or leadership. Information is power here and used against employees. Employee turnover- 14 employees within the last year left or were fired (the department is 16-20 people). I've never seen such a work place where people refuse to share information or products because of concern over their job security or the "throwing of others under the bus" in order to get ahead. After I started I was told that my department was "career suicide" and I should leave now. Should have listened sooner.

Advice to Senior ManagementTrain and develop your employees- ensure they know the expectations; teach them how the company divisions interact with each other. Put qualified people in charge instead of the "good ol' boy network" and get rid of the "who you know"- not "what you know" workplace

No, I would not recommend this company to a friend

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Knowledgeable employees. Popularity contest.

Delivery Manager (Current Employee)
Allen, TX (US)

I have been working at PFSweb full-time for less than a year

ProsPFSweb is a pioneer and has impressively evolved over the past 20 years while remaining one of the leading fulfillment companies in the industry. They have an excellent college recruit program. The offices are new and bright. There are new accounts that are helping the company grow, financially

ConsOld management is very clique-y. New management has no people skills. There is an obvious divide between those who are "in the circle", those who tip-toe, and those who are not "in the circle". Managers are given lots of freedom to do whatever they want so new employees aren't protected if something is mishandled or if that manager does not like you.

Advice to Senior ManagementBring in managers who understand the nuances between different employees and know how to work with different kinds of hard working smart people. Make sure

No, I would not recommend this company to a friend

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Chat Representative

Anonymous Employee (Current Employee)
Dallas, TX (US)

I have been working at PFSweb full-time for more than a year

ProsDowntown close to Dart station

ConsWorking with school for school or second job, take away the dollar raise if you accept the insurance benefits.

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Frustrating

Anonymous Employee (Former Employee)

I worked at PFSweb

ProsYou get to work with a lot of well known brands.

ConsPeople have either worked here many, many years or are new employees. High turnover rates.

No, I would not recommend this company to a friend

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Sephora Account Representative

Customer Service Representative (Former Employee)
Dallas, TX (US)

I worked at PFSweb full-time for less than a year

ProsThe account learned was so much fun to do. I believe the sephora clients are so easy to work with and understanding.

ConsI think that there should be a longer training course.I don't think i was fully prepared to enter the call center floor after training.

Advice to Senior ManagementThat you guys are doing amazing and that there is nothing that you guys need to do or change!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Crap.

Anonymous Employee (Current Employee)

I have been working at PFSweb full-time

ProsThis brand paid $14.50 an hour.

ConsVery shady, horrible management, they have no sense of respect.

Advice to Senior ManagementStop screwing each other.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at PFSweb reviews and ratings - including employee satisfaction and approval ratings for PFSweb CEO Mark C. Layton. All 24 reviews are posted anonymously by PFSweb employees.