PGI Reviews

Updated 23 June 2014
Updated 23 June 2014
10 Reviews

3.3
10 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Michael R. Langston
4 Ratings

Employee Reviews

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  1.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  Mumbai
    Former Employee - Account Executive in Mumbai

    I worked at PGI full-time for more than a year

    Pros

    Salary & Compensations, Culture, attitude

    Cons

    Leadership, Directionless, No vision & Product

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    Dont waste your time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales  in  Atlanta, GA (US)
    Former Employee - Inside Sales in Atlanta, GA (US)

    I worked at PGI full-time for less than a year

    Pros

    Great way to learn how to start as a sales person

    Cons

    Products are too late to market and cold calling for web conferencing

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Job at ACT SYS ADMIN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrative  in  Denver, CO (US)
    Current Employee - Systems Administrative in Denver, CO (US)

    I have been working at PGI full-time for less than a year

    Pros

    Decent pay. Great Management. Friendly staff. Great.

    Cons

    The contract is temp and perm.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Quasi-Family Business, if you're related to the CEO...you have a secure job. If not......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Technician  in  Salt Lake City, UT (US)
    Former Employee - Service Technician in Salt Lake City, UT (US)

    I worked at PGI full-time for more than 3 years

    Pros

    Growing business, fast paced traditional and trend setting vending, current progressive product lines

    Cons

    The only long term employees are all related. Everyone else is expendable.

    Advice to ManagementAdvice

    Put the company 1st, clear out the top heavy all in the family management team down to the productive people and stop using PGI employment as a form of family welfare program at the cost of business.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6.  

    Difficult but you'll learn a ton and work with great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PGI full-time

    Pros

    Great company, best product on the market, great sales incentives

    Cons

    Very tough market, it's a huge company but very little brand awareness so you have to definitely have well-crafted sales pitches

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Clonakilty (Ireland)
    Former Employee - Customer Service in Clonakilty (Ireland)

    I worked at PGI full-time

    Pros

    I can't think of any Pros

    Cons

    SC Manager that is never on the floor and has no idea what is going on. Constantly changing schedule (up to 7x a day). No rotating shifts, which means if you got stuck on a late shift, you will stay in this shift until someone new gets hired. Tiny pay. Call volumes of up to 80-100 calls a day per CS agent. At the same time you will respond to about 30-60 mails a day and you will be asked to take chats, even while you are on the phone with a customer. In addition to that, you will be pulled on conference calls up to 7 times a day. An ape house is a better alternative!

    Advice to ManagementAdvice

    resign

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Awful place to work anytime

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Billerica, MA (US)
    Current Employee - Customer Service Representative in Billerica, MA (US)

    I have been working at PGI full-time for less than a year

    Pros

    People you work with are nice

    Cons

    Superiors are ridiculous, ask why you want to take a vacation day and what you'll be doing during that day off.

    Advice to ManagementAdvice

    Quit, really.

    Doesn't Recommend
    Negative Outlook
  9.  

    Good team spirit, but confusion over where they're headed

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PGI

    Pros

    Great management, camaraderie, cool product.

    Cons

    Switching from telecom to software has its growing pains, including how to best reward salespeople for moving licenses.

  10.  

    Happy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - DSP  in  Dagupan, Pangasinan (Philippines)
    Former Employee - DSP in Dagupan, Pangasinan (Philippines)

    I worked at PGI full-time for more than a year

    Pros

    To increase knowledge and experience

    Cons

    Always overtime and go home late

    Recommends
    Positive Outlook
  11.  

    Seeking Interdepartmental Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PGI

    Pros

    Pro Benefits: The benefits package is good though the switching of providers from year to year has left some in the cold for dental coverage. Three weeks vacation for three years service is great. However, those who were hired under the provision of a third week of vacation granted on the anniversary of date of hire were not grandfathered in when the benefit changed to granting the third week on the next January of the third year of employment, resulting in a net loss of vacation days. Pro frequent gifts: appreciation gift certificates, baseball tickets, catered lunches.

    Cons

    Con: Lack of communication between departments can feel like working in the dark. There is reluctance to take ownership of issues and a tendency to pass off issues as belonging to someone else's department. Con: last merit increases excluded those who had received increased compensation for a new position within the company.

    Advice to ManagementAdvice

    To avoid under compensating certain positions, those who worked hard to increase their value to the company by taking a different position and received entry level pay ought not to have been excluded from a merit increase. Avoid changing the benefit package under which an employee is hired unless the employee is grandfathered in under the previous provisions. Encourage employees to solve issues for the benefit of the company, rather than protect their departments, by rewarding acquistion of responsibility with increased compensation.

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