PNC Financial Services Group
3.2 of 5 895 reviews
www.pnc.com Pittsburgh, PA 5000+ Employees

PNC Financial Services Group Reviews

Updated Apr 22, 2014
All Employees Current Employees Only

3.2 895 reviews

                             

79% Approve of the CEO

PNC Financial Services Group President and Chief Executive Officer William S. Demchak

William S. Demchak

(167 ratings)

60% of employees recommend this company to a friend
895 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "The company allows most employees to have good work/life balance"
    in 75 reviews
  • "Great starting salary with good benefits and exposure to senior management"
    in 50 reviews
Cons:
  • "bad upper management, lots of interest in screwing the customer to make lots money"
    in 41 reviews
  • "There is no work-life balance or care for the well-being of their employees"
    in 16 reviews
  • Show more review highlights

Reviews

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  • No Opinion of CEO

1 person found this helpful  

Things are going downhill swiftly.

Teller Supervisor I (Former Employee)
Raleigh, NC (US)

I worked at PNC Financial Services Group full-time for more than 5 years

ProsThe relationships I developed with my team and customers was fantastic. There is a pension program, the PTO policies for full time employees are fair. When the technology works, there is great benefit to offer customers to compete with other area banks.

ConsIt's becoming known in certain circles as "BOA 2.0". Policies and standards are constantly changing and becoming more like Wells Fargo and BOA to compete with the share of households those companies have. The sales pressure is intense, and it's hard to balance the operational duties with everything expected sales-wise. There is also a severe shortage of staffing in the branches, and branch managers are working nearly 50 hours a week as they are the only salaried positions. The rest of the staff is constantly working at a disadvantage, without lunch breaks, without adequate coverage, which makes it nearly impossible to achieve the sales and service results expected.

Advice to Senior ManagementThings are still different in the South. We don't want to work 7 days a week, and more and more of our customers are leaving for smaller community banks because they are not seeing what PNC promised when they moved in. And you are losing good people because of the sales-focused mentality.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great place to learn.

Branch Manager (Former Employee)
Columbus, OH (US)

I worked at PNC Financial Services Group full-time for more than 10 years

ProsBenefits are good. Requires long hours and perfection.

ConsWorking with local management. Management will do what ever it takes to make themselves look good. They do not care about employees.

No, I would not recommend this company to a friend

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1 person found this helpful  

Slow onboarding process in the South

PNC PCG Relationship Manager (Current Employee)
Birmingham, AL (US)

I have been working at PNC Financial Services Group full-time for more than a year

ProsClient Experience is very important to me with all of my clients.

ConsVery low market share. Really need to do more to add market share to the Alabama market.

Advice to Senior ManagementHelp your new employees get more acclimated.

No, I would not recommend this company to a friend

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Not bad, but could be much better!

Anonymous Employee (Current Employee)

I have been working at PNC Financial Services Group

ProsTremendous exposure to the businesses and opportunity to gain lots of experience. Decent benefits and lots of job security.

ConsCompensation is below market rate and lacking in light of responsibilities and workload. Organization is run very thin to keep costs down.

Advice to Senior ManagementLearn to treat your employees with respect. Consider bringing salaries up to market rate, or at the very least, offer incentive compensation to non-supervisory personnel to boost morale and increase employee engagement. After all, an organization is only as good as its people.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Growing pains

Mid-level Manager (Current Employee)
Pittsburgh, PA (US)

I have been working at PNC Financial Services Group full-time for more than 10 years

ProsWorking in the headquarters city, I have visibility with senior executives.
This is still a relationship bank, so it isn't as cutthroat as the largest banks both between employees and with customers.

ConsLike all of its peers, PNC is going through tremendous change due to the regulatory environment both in retail and corporate businesses.
PNC is evolving from a small company to a big company, and there are bound to be growing pains along the way. Some managers still think small. Some new executives brought in to help with the growth don't fit into the culture.

Advice to Senior ManagementMake it easier for those of us in the businesses to get what we need to grow our business from technology professionals without long waits and cumbersome processes.

Yes, I would recommend this company to a friend

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well

Anonymous Employee (Current Employee)

I have been working at PNC Financial Services Group part-time

Pros-friendly environment
-professional but lay back

Cons-computerize challenges
-stay with in policy and procedures
-saying the right words

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Look elsewhere

Business Analyst (Current Employee)
Pittsburgh, PA (US)

I have been working at PNC Financial Services Group full-time for more than a year

ProsWork-life balance is ok. Except not flexible. Management expects you to be in your seat 8 hours a day. Compared to other industries 8 hours a day is good, but management makes it hard to take doctor's appointments and run errands and make up the time.

ConsTerrible raises, in a banner year at PNC a good raise is 2%. My manager told me she tried to give me a 2% raise but leadership cut my raise to 0.6%. I don't trust my manager. I received a "Meets All Expectations" at my year end review. In my development meeting with my manager, I asked them how I could get a better rating next year and what I needed to do to get promoted. Their response was that I was doing a great job and I just need to keep doing what i'm doing. There is no framework in place to understand how to get promoted or how to increase your raises. It is all up to the discretion of your manager.

Internal politics is so frustrating. Department Directors fight with each other instead of cooperating to get work done.

Vacation time expires each year and you cannot roll over unused time. I have a family and it makes it difficult to plan vacations because I need to have some reserve vacation time in case a child gets sick. PNC needs to move to PTO give people more vacation and allow indviduals to roll over at least 1 week of vacation per year.

Advice to Senior ManagementMiddle Managers need serious training on how to be effective and develop employees. Technology is terrible, PNC work computers are still operating on Windows XP and Office 2007. And Lotus notes email versus Microsoft outlook.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Not as work/life balance as they promise

Customer Service Associate (Current Employee)
Brick, NJ (US)

I have been working at PNC Financial Services Group full-time for more than a year

ProsDepending on the branch you'll have a manager who really cares about your advancement. The vacation for full timers isn't awful, and the paid holidays are nice.

ConsUpper management ( higher than branch manager) doesn't always stick to their promises/objectives. Difficult to move up in the branches, raises are not worth it. New incentive plan is brutal, and the insurance is awful.

Advice to Senior ManagementFocus more on your employees and less on your sales goals.

Yes, I would recommend this company to a friend

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Nice company

Anonymous Employee (Current Employee)

I have been working at PNC Financial Services Group

ProsGreat work/life balance. My manager was awesome and recognition was very important to her.

ConsVery new bank to the area and there is little room for advancement. Hard to make more money, I moved up two paid grades and only received the annual raise for my performance review.

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Satisfactory but left a lot to be desired

Teller I (Current Employee)
Louisville, KY (US)

I have been working at PNC Financial Services Group full-time for more than a year

ProsGreat team, a lot of opportunity for incentive pay and bonuses

ConsTerrible base compensation, intense focus on sales

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at PNC Financial Services Group reviews and ratings - including employee satisfaction and approval ratings for PNC Financial Services Group CEO William S. Demchak. All 895 reviews are posted anonymously by PNC Financial Services Group employees.