Papa John's Reviews

Updated 13 March 2015
13 reviews filtered by
  • Louisville, KY Area
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2.7
13 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Papa John's Founder, Chairman, and CEO John H. Schnatter
John H. Schnatter
8 Ratings

13 Employee Reviews

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  1. I had a good experience for 16 years, last two were not so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pending in Louisville, KY (US)
    Former Employee - Pending in Louisville, KY (US)

    I worked at Papa John's full-time (more than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Core Values by the CEO were excellent. Benefits were OK at best. I enjoyed working with our customers (store managers)

    Cons

    Unfortunately, middle and low-level management did not follow core values laid out by the CEO and upper-level management

    Advice to Management

    I blew the whistle on a technology issue after being ignored for 6 months and was fired for inappropriate behavior

  2. bad hr service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Delivery Driver in Louisville, KY (US)
    Current Employee - Delivery Driver in Louisville, KY (US)

    I have been working at Papa John's full-time (more than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    cash money every day they pay every week

    Cons

    you will wear your car out fast its hard to see your paycheck

    Advice to Management

    don't be so cheap to employees they are the ones that deal with your customers

  3. Helpful (1)

    Great company, treated me well when I needed them.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Delivery Driver in Louisville, KY (US)
    Current Employee - Delivery Driver in Louisville, KY (US)

    I have been working at Papa John's part-time (more than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Flexible schedule, easy work. I was part time while in school and it was great for me. Delivering is fun because you get out of the store and listen to music all night in your car.

    Cons

    Low pay for in store jobs.
    Inconsistent pay when delivering because it's based on tips.
    Every thing you wear to work, and your car, will smell like pizza.

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  5. Great for a first job, not so much for long term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Leader in Louisville, KY (US)
    Former Employee - Shift Leader in Louisville, KY (US)

    I worked at Papa John's

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Papa John's was my first REAL job and when I first starting working as an in-store I loved it. Short shifts but still received plenty of hours. Lots of room to grow and be promoted. Working here will teach the value of hard work.

    Cons

    Human resources nor management know how to handle conflicts among workers. Management tends to play favorites with hours.

  6. Great IT Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Applications Developer II in Louisville, KY (US)
    Former Employee - Applications Developer II in Louisville, KY (US)

    I worked at Papa John's

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company stays up-to-date on technology. Efficient, flexibility, team atmosphere, decent salary

    Cons

    Lack of opportunities within the organization. The IT department, is smaller so the advancement opportunities are not as often as a larger company.

  7. Did not feel valued as a worker.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/Food Handler in Louisville, KY (US)
    Current Employee - Cashier/Food Handler in Louisville, KY (US)

    I have been working at Papa John's part-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Coworkers were great and made the job bearable. We had a sort of "suffering together" attitude.

    Cons

    Minimum wage jobs are not fun anyway, but this company should treat the workers as more than pawns to make a profit. Regulations, rules, and compensation reflected very poor attitudes towards us workers. My in-store boss seemed sympathetic, though there wasn't a lot he could do within the rules pressed upon him from higher up.

    Advice to Management

    Please value your workers by treating them fairly and paying them fairly. Do not punish them when you are pressured into treating them slightly better.

  8. Helpful (1)

    Passionate Analyst lacking challenges

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Louisville, KY (US)
    Former Employee - Analyst in Louisville, KY (US)

    I worked at Papa John's full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you like call centers then Papa Johns is state of the art and provides better hands on resources then most.

    Cons

    Work-life balance however is not good. Too many hours, not enough of a life outside work. Very poor training for employees. One of the worst health care plans I've ever had.

    Advice to Management

    Train your employees. They do most of the work and get very little recognition for it. Provide them with a better health care plan.

  9. Wonderful company and wonderful people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Senior Project/Program Manager in Louisville, KY (US)
    Current Contractor - Senior Project/Program Manager in Louisville, KY (US)

    I have been working at Papa John's as a contractor (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good people! Up-to-date Technology! Nice campus!

    Cons

    Need good process! Help put a whole lot to gether

    Advice to Management

    Be open to 360 feedback

  10. Papa John's 2013

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Coordinator in Louisville, KY (US)
    Former Employee - Marketing Coordinator in Louisville, KY (US)

    I worked at Papa John's full-time (more than 8 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Extremely high attention to product quality and customer service at the restaurant level. Overly excessive emphasis on customer who order online by over-discounting their orders and peeks.

    Cons

    There is essentially no company emphasis on development of a well-rounded consumer rewards program because the consumers who order by phone or walk-in are given far, far less opportunity to save money or be rewarded (as compared to online ordering customers). Middle management operations department has opted to revert to the way business was handled in the early years (1984 - 2003). General Managers and the Directors of Operations are the only contact for business customers (schools, organizations, apartments, hotels, retail, industrial) without the assistance of a dedicated account manager. This makes an ongoing relationship between company and customer challenging to grow at best. A worst it offers an opportunity for the business customer to shop around with other pizza suppliers.

    Advice to Management

    They should re-instate the 2003 - 20012 test of a local level Account Manager who calls on business (schools, organizations, apartments, hotels, retail, industrial). Whatever salary is paid to the Account Manager should be divided among the restaurants supplied, i.e. the stores who will realized the increased pizza purchases and profits.

  11. Not a bad place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Delivery Driver in Louisville, KY (US)
    Former Employee - Delivery Driver in Louisville, KY (US)

    I worked at Papa John's part-time (more than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Flexible hours, quick cash, free pizza occasionally

    Cons

    my car usually smells like onions

    Advice to Management

    remove the delivery fee

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