PetSmart Reviews

Updated 25 April 2015
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3.2
1,369 Reviews
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Recommend to a friend
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PetSmart CEO David K. Lenhardt
David K. Lenhardt
300 Ratings

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 97 reviews)

  • I started out as a part-time dog trainer, but went to full time in a few months (in 38 reviews)

Cons
  • I was in the salon And asked to move to full time groomer for 6 months (in 58 reviews)

  • Think twice before signing up for this, or apply for cashier or pet care department (in 50 reviews)

More Pros and Cons

Employee Reviews

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  1. PetsHotel Pet Care Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PetsHotel Pet Care Specialist in San Antonio, TX (US)
    Current Employee - PetsHotel Pet Care Specialist in San Antonio, TX (US)

    I have been working at PetSmart part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Coworkers are mostly positive, supportive and friendly people, as are the seniors and the managers. Everyone knows what needs to be done and are very helpful.
    They will interview outside of the company for some positions but a lot of times, they DO try to promote from within when it comes to senior and management positions. Lots of room for moving up.
    It's a really fun job! There is one hell of a learning curve while you're still learning everything, and if you're being trained during a busy season, it can be overwhelming. Stick it out for a good month or two, and nothing will phase you.
    At my store, the managers really listen a lot to feedback, both regarding the job, and regarding their decisions. If they put a dog in large dog camp that fares better in small dog camp, and you let them know that, they'll move the dog. The managers also do everything they can to make it a happy, welcoming environment. Lots of positivity and support, and complements on a job well done. If you're not doing so well, they're really good about very gently correcting you, rather than being mean like some managers can be.

    Cons

    The pay could be better. Much better. As PCS, you watch the dogs in the doggy day camp, which, depending on how many dogs there are, the size of said dogs, and their energy levels, can turn out to be some pretty risky work. They train you to deal with it properly, but that said, the dogs can be unpredictable and it can be super stressful. That kind of work, the way I see it, deserves better pay.

    Advice to Management

    This doesn't pertain to my store, but some others: if you've got PCS in camp, rotate them every hour. Keep them in for an hour, then have your floor PCS switch out with them. Rotate your PCS so every hour, someone comes in, and someone goes out. Being stuck in camp all day is miserable, but if you rotate your PCS, they'll look forward to their job a lot more.

  2. vet assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Gaston, SC (US)
    Former Employee - Anonymous Employee in Gaston, SC (US)

    I worked at PetSmart part-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    love takin care of pet dogs

    Cons

    talking to clients about sick pets

    Advice to Management

    they are greatg good

  3. Helpful (1)

    Pet Care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart part-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Get to move around interact with customers, and learn a lot about pet as a whole

    Cons

    Only con is if you have bad management

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    pet stylist

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Benifits, great people that love animals

    Cons

    No music in store any more

  6. Helpful (1)

    --

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart

    Pros

    friendly staff and customers, safe environment, clean, overall no complaints

    Cons

    not enough hours and wage is minimum, not much room for growth

  7. Pet Training Instructor

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart part-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Excellent managers, and work environment. Company seeks to promote from within.

    Cons

    None come to mind.

    Advice to Management

    BRING THE MUSIC BACK

  8. It was good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Raleigh, NC (US)
    Current Employee - Sales Associate in Raleigh, NC (US)

    I have been working at PetSmart part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working with animals is great. I was happy to be a part of the PetsMart team. Get a job at petsmart!

    Cons

    There weren't many bad things about working here. Upper level management could have been better, but it is a large company, so these things are expected.

    Advice to Management

    Keep up the good work

  9. boarding or daycare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Holbrook, NY (US)
    Current Employee - Anonymous Employee in Holbrook, NY (US)

    I have been working at PetSmart full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    love animals have ten of my own worked in this profession fifteen years

    Cons

    really cant just love pets

    Advice to Management

    very dependable able to work weekends..

  10. PetSmart

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart

    Pros

    great environment, customers are very friendly, pets are awesome, pay is very competetive

    Cons

    no job security, broken open door policy, absent training

    Advice to Management

    fix the open door policy and hold upper management accountable before you have a lawsuit on your hands for not following policy

  11. Associate

    • Work/Life Balance
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart part-time

    Pros

    Was a low stress reasonable paying job while in college. Got pretty good discounts while working there.

    Cons

    In general the only cons are same cons that working in any retail job would have: kind of low pay, hours could be unpredictable, working with some younger unprofessional employees.

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