PetSmart Reviews

Former Employee – worked at PetSmart full-time

Pros – Good benefits, enjoyable work for the most part, many different areas in which to excel. Has virtually everything a pet owner could want or need for almost any circumstance, mostly in stores, also online. Truly enjoyed the chance to get to know the pet parents much more closely than in a discount environment.

Cons – Perhaps too much is expected for the amount of payroll provided - that was always the first area to be cut when we needed to save money. This is especially true in the services part of the business. Also, I observed occasions where different associates and managers were held to different standards by those providing coaching and counseling - at one point I was actually told that since a department manager was newer than another they could not be held as accountable to the same expectations.

Advice to Senior Management – Show consistency when dealing with associate issues and expectations - any associate at a given level should be accountable for the same level of performance expectation as any other.

Yes, I would recommend this company to a friend

Current Employee – been working at PetSmart full-time for less than a year

Pros – Immediately brought into management decisions.

Cons – No windows in the hotel

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at PetSmart part-time for less than a year

Pros – You get to work with animals

Cons – You have to work with difficult and not so friendly animals as well

No, I would not recommend this company to a friend

Current Employee – been working at PetSmart part-time for less than a year

Pros – A fun work Environment, great people.

Cons – Haven't found many problems yet

Yes, I would recommend this company to a friend

Current Employee – been working at PetSmart part-time for more than 3 years

Pros – Friendly work environment, work with animals, good chance to gain retail experience. The various departments offer a range of learning experiences and tools that can be used later on in future endeavors.

Cons – Sub-par pay, not enough advancement opporunities. Had to leave after I did not receive a raise that I felt I deserved after three years with the company. A 20 to 30 cent raise every 6 months just won't cut it.

Advice to Senior Management – Managers are friendly enough, but should do a better job of leading by example.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at PetSmart

Pros – Easy days good work/home balance

Cons – No advancement within the company

Advice to Senior Management – Promote from within

Yes, I would recommend this company to a friend

Former Employee – worked at PetSmart full-time for more than a year

Pros – Chance to be advance to a higher position. Benefits, medical, dental, company pays half. If you enjoy pets it is a good place to work.

Cons – The store manager in this PetSmart would single out certain people that she would then find fault with for small things and would make their life at work unbearable. She would also have employees work past their assigned hours. Employees that complained to upper management received no results. She was later terminated, but this was after doing damage to many employees. Many pets died because of a lack of training for employees. This was a brand new store, so maybe that was the problem. Employees were responsible for half payment for benefits, which was very expensive.

Advice to Senior Management – Better training for new employees, with training for the store area they are in and retraining if they are moved to a different area. Upper management that will listen seriously to employee complaints and follow up with some type of action to correct the issue.

No, I would not recommend this company to a friend

Current Employee – been working at PetSmart full-time for more than 3 years

Pros – The pets. Air conditioning. A roof over your head.

Cons – Chaotic workplace. Greedy coworkers. Drama.

Advice to Senior Management – None. Keep up the good work.

No, I would not recommend this company to a friend

Current Employee – been working at PetSmart full-time for more than 3 years

Pros – you get to be around pets but that novelty fades very quickly

Cons – being in upper management, you tend to work with older people set in their ways.

Advice to Senior Management – Hire innovators than old 40+ managers

No, I would not recommend this company to a friend

Current Employee – been working at PetSmart full-time for more than 7 years

Pros – Fun with animals, customers, has okay pay/benefits

Cons – Can not term anyone in 90 days, corporate is very unhelpful, alot of micromanaging busywork that takes away from the customers. New "care" program is awful and you have to "care" about your employees and can not manage them, or they complain that we don't understand. No "care" for managers, just sell more training, bring up your OSAT, etc etc. Unrealistic expectations and burden falls on managers.

Advice to Senior Management – Work in a store for a year and see how much times is eaten up with price changes, planner, pogs, call outs, paperwork, email replies, etc.

No, I would not recommend this company to a friend