PetSmart Reviews

Updated 29 October 2014
Updated 29 October 2014
1,087 Reviews
3.2
1,087 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PetSmart CEO David K. Lenhardt
David K. Lenhardt
209 Ratings

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 92 reviews)

  • I started out as a part-time dog trainer, but went to full time in a few months (in 37 reviews)


Cons
  • They are eliminating many full-time positions to avoid paying vacations and healthcare (in 53 reviews)

  • Think twice before signing up for this, or apply for cashier or pet care department (in 47 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Pros

    Ability for dog lovers to work exclusively with dogs and management is employee-friendly; great benefits; can move into management if so desire.

    Cons

    Positions are limited and little room for expanding compensation in certain areas. Huge corporation, so limited a bit by company policy and procedure.

  2.  

    Current associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Manager in McCarran, NV (US)
    Current Employee - Support Manager in McCarran, NV (US)

    I have been working at PetSmart full-time (more than 3 years)

    Pros

    This is truly been one of the best cultures I've ever worked in. There is a lot of emphasis on engagement and connecting with the team. There are bonuses and rewards such as safety lunches and family barbecues. The company goes a long way to ensure that all associates are appreciated from entry-level up through senior leaders.

    Cons

    The distribution center is far from conveniences such as restaurants and shops. So if you have to do errands, do not plan on doing them at lunch. The work environment can be physical, but associates applying for this role do you understand this as they apply.

    Approves of CEO
  3.  

    I enjoyed working there but left for money they can't match.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Cashier/Petcare Associate
    Former Employee - Cashier/Petcare Associate

    I worked at PetSmart part-time (more than an year)

    Pros

    There is room to move up, pretty flexible about time off as long as you tell them more than two weeks advance, animals are always treated well and even if corporate's policies were dumb associates did their best to make sure all animals were well taken care of. Fun place to work, still have friends there.

    Cons

    Don't pay well enough to keep store associates, takes a little while to move up, longer than I wanted to wait. I was only part time so no benefits.

    Advice to ManagementAdvice

    This is more of a corporate issue but they need to PAY BETTER. I made $9 an hour and that was more than any other associate at that store except for a couple who had worked there for 5-7 years and made $9 and change... Managers need to get their heads out of their butts and realize when an employee needs recognition! Some of the managers were great, but the upper management not so much.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Good company that has a heart.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Phoenix, AZ (US)
    Current Employee - Management in Phoenix, AZ (US)

    I have been working at PetSmart full-time (more than 5 years)

    Pros

    The people are exceptionally nice and make every effort to work together in a collaborative manner.

    Cons

    Company is working hard to catch up in all the technology spaces and is experiencing significant pressure from the investment community.

    Advice to ManagementAdvice

    Be bold and stick to the plan.

    Recommends
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    I like the atmosphere of work place and people in that store, work is fun get to play with pets and share your experience with customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Pros

    You get to work with animals, and the manager in the store won't push people to make sale, it's commission free.

    Cons

    You don't pay that much, if you are pet care you need to clean cages. However, it would be bad for someone left stuff from their shift and you have to clean while you were on duty.
    Also bad if you have allergy to fur, dust or other things in air.

    Advice to ManagementAdvice

    Talk to the manager if you have any problem with job or people, they will happy to help you out but depends.

  7. 1 person found this helpful  

    Good company who cares about you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Care Specialist in Queen Creek, AZ (US)
    Former Employee - Pet Care Specialist in Queen Creek, AZ (US)

    I worked at PetSmart part-time (less than an year)

    Pros

    The employers seem like they actually care about you. They allow time off and a flexible schedule. They give good training and help you if you are struggling understanding something. They are patient and understanding with any issues you may have. You are able to interact with pets, which is always a pro.

    Cons

    They had bad hours, part time was about less than 20 hours a week. The pay was low as well. I would have stayed if I didn't like my other job better (airline employee).

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Store Manager, CA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Store Manager in Los Angeles, CA (US)
    Current Employee - Retail Store Manager in Los Angeles, CA (US)

    I have been working at PetSmart full-time (more than an year)

    Pros

    Culture of support, family first, top talent, excellent training and onboarding experience. There's an extremely strong team environment at PetSmart. Current managers were supported during their early start up days so they continue the team culture by offering help and guidance to new managers. In fact, if as a new manager you aren't asking others questions, they will reach out to you and ask why not. Great company.

    Cons

    Typical retail challenges of staffing hours, call outs, late and early shifts.

    Advice to ManagementAdvice

    Increase marketing especially for new store openings.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Very pleasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Cashier in Austin, TX (US)
    Current Employee - Part Time Cashier in Austin, TX (US)

    I have been working at PetSmart part-time (less than an year)

    Pros

    If you love animals, you get to interact with them all day. The work is fairly easy and the employee discount is nice.

    Cons

    Sometimes the work is kind of nasty, like cleaning up dog poop and pee.

    Advice to ManagementAdvice

    A little higher pay would probably make employees more loyal.

    Recommends
    No opinion of CEO
  10.  

    PetsHotel: Fun people to work with but the job itself can get stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Petshotel Associate in Canoga Park, CA (US)
    Current Employee - Senior Petshotel Associate in Canoga Park, CA (US)

    I have been working at PetSmart part-time (more than 3 years)

    Pros

    Everyone is very fun to work with at PetSmart. They make it comfortable to talk to management and the dogs are always great to be around. They do offer a more competitive pay as opposed to Petco or other pet sores within the area.

    Cons

    Can be a very stressful job if you work as a supervisor within a very high volume PetsHotel. There isn't a set schedule so it's based off of a weekly basis and they do cut hours based on how many pets are there during the day and supervisors are in charge of making sure they don't go over hours. Another downfall is they can start you there as early as 5:00 AM or have you there closing till every dog is walked which can go till 10:30 PM or on holidays 11:00 PM.

    Advice to ManagementAdvice

    Higher pay for seniors. The work is not worth the pay.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Awesome Staff, still large corporation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Petshotel Associate in Los Angeles, CA (US)
    Former Employee - Senior Petshotel Associate in Los Angeles, CA (US)

    I worked at PetSmart part-time (more than an year)

    Pros

    Great store managers, working with animals, opportunities to move around departments, customer service experience.

    Cons

    OK pay, head management has outrageous expectations, lack of hours or too many hours

    Recommends
    Neutral Outlook
    No opinion of CEO

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