Pier 1 Imports Reviews

Updated 13 October 2014
Updated 13 October 2014
585 Reviews
3.2
585 Reviews
Rating Trends

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Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
315 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 61 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 17 reviews)


Cons
  • Having to push the Pier 1 credit card on everyone that walks in the door (in 110 reviews)

  • This job is only good if you're looking to work part time, a couple of days per week (in 43 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A pretty good company to work for if you're going to school.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports part-time

    Pros

    Very accepting of its peoples goals, and understanding of peoples differences.

    Cons

    You're trained on the job. So sink or swim.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I have been working at Pier 1 Imports full-time (more than 3 years)

    Pros

    Cool product and discount there is not really too much else to say. But I have to put a 20 word minimum. Do not work here unless you want to do a lot of manual labor

    Cons

    Low pay, lots of lifting, upper management thinks it's so easy and does not understand time lines to execute. Promos Change almost daily, or weekly hard to keep up. Always short staffed.

    Advice to ManagementAdvice

    Pay better! Hire a backroom manger. Stop telling your managers it's so easy if you just plan, you can plan all day long and it won't help because the workload out weighs the people avail to do it

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3.  

    Holiday Help for extra income.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate - Holiday Help in Millbury, MA (US)
    Former Employee - Retail Sales Associate - Holiday Help in Millbury, MA (US)

    I worked at Pier 1 Imports part-time (less than an year)

    Pros

    Fun atmosphere. One of the better retail experiences I had. Enjoyed the type of clientele it draws.

    Cons

    Daily struggle not to knock over displays. Some areas of the sales floor were just a danger zone of glassware and then a manger will tell you to set up a ladder and hang signage.
    Scheduling was hard if you have another job at the same time. They would schedule "on call" hours that you couldn't say no to if they needed you.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Great Product Sabotaged by Poor Management Practices and Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Lead - MOD in Raleigh, NC (US)
    Current Employee - Sales Lead - MOD in Raleigh, NC (US)

    I have been working at Pier 1 Imports part-time (more than 3 years)

    Pros

    Customers are usually wonderful and appreciate efforts to assist them, or when sharing new ideas and items. Awesome fragrances and very pretty use of color and displays to provide inspiration. Great new furniture products being introduced.

    Cons

    Disingenuous management. They will imply promotional opportunities exist as a "carrot" to avoid hiring necessary staff and to get more work out of an employee beyond their job description. Will also mess with scheduling (cutting hours to 10-15/wk for a month or more without notice or explanation) if they've been "working you too many hours" and so would have to pay for benefits. Supervisors also improperly force employees to clock out for breaks even though you are not allowed to leave if overlapping management coverage hasn't been scheduled. Supervisors threaten that to not clock out would result in being written up on an action plan. Regional managers have also had store level management falsify employee files in order to (retro actively) manufacture a "repeat" offense. In this area, there is also a well known "personal favorites" clique that, if you're not a part of, would forever keep you as an outsider, or worse, on the "To-Go" list, simply because the regional manager doesn't like your look or your personality doesn't click with hers (read, bend over and kiss her feet).

    Also, the Part-Time employment model Pier 1 practices (to avoid paying benefits) which covers nearly ALL store employees, combined with extremely low Associate pay (~8-8.50/hr), fosters high turnover and inadequate employee coverage for basic tasks needed for the functioning of the store and stockroom. This always makes it impossible to meet sales figures, KPIs, etc. on a consistent basis.

    Advice to ManagementAdvice

    Corporate management should guarantee a safe environment to share insights from the store level, while circumventing the regional management teams, in order to learn what is and isn't going on properly at their stores - particularly for repeat underperformers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Fun Job, Nice Coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Pier 1 Imports part-time (less than an year)

    Pros

    I enjoyed interacting with customers and seeing all the merchandise. The people I worked with were all fun and helpful too.

    Cons

    I think they push the credit card way too much and approaching customers multiple times while they're in the store. I think employees can be the judge of whether a customer would like assistance or not after one or two interactions.

    Advice to ManagementAdvice

    Give incentives for selling the credit card.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Awful experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contortionist! in Tampa, FL (US)
    Former Employee - Contortionist! in Tampa, FL (US)

    I worked at Pier 1 Imports part-time (less than an year)

    Pros

    Absolutely no "pros" for a part time Pier 1 employee.

    Cons

    The leaders and shareholders of this organization are taking absolute advantage of part-time employees by only paying $8.00 an hour to do ridiculous amounts of work and push their credit card that essentially rapes people through the interest they'll have to pay to buy all the garbage this outfit sells. I lasted a week (maybe) but realized after my first day on the floor that this was nothing more than a hell hole of a place to work. This company should be ashamed of itself. Now I realize why people are screaming to increase minimum wage! I've never worked for such an awful company before.

    Advice to ManagementAdvice

    Reward your part timers - those are the people who bust their butts to generate undeserved revenue for Pier 1!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    fun environment. Good place to learn.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports part-time (more than 3 years)

    Pros

    Love working with the other employees, love the customers. Product is good.

    Cons

    Pay is low. Expected to do a lot of physical work.

    Advice to ManagementAdvice

    Compensation is poor. Incentive system is poor.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Just an average part time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports part-time (less than an year)

    Pros

    -good part time work for high school/college students looking for extra money
    -25% discount

    Cons

    -no opportunity to advance
    -most of the products are overpriced crap
    -way too much pressure to sell credit cards, makes customers irritated/uncomfortable
    -low pay, low hours. This is not a job for someone with a family to feed.
    -unreliable scheduling (flex shifts, varied hours, schedule not posted until late in the week so there can be conflicts if you work 2 jobs)
    -inappropriate clothing requirements (no one is allowed to wear sneakers, despite daily ladder use, furniture moving, and stockroom work)

    Advice to ManagementAdvice

    -Back off with the credit cards. Don't punish employees if a customer doesn't want one.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Not as shiny as it looks on the outside

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Dallas, TX (US)
    Current Employee - Store Manager in Dallas, TX (US)

    I have been working at Pier 1 Imports full-time (more than 10 years)

    Pros

    closed on Thanksgiving and Christmas. Attempt to engage associates

    Cons

    0 room for career advancement past store manager. They only hire externally for anything higher than that. Extremely low wages with often no raises. It's all who you know and not your work performance.

    Advice to ManagementAdvice

    Engage your people better and reward them for the hard work it takes to make the store a success. Stop hiring external snake oil salesman who can talk the good talk and actually don't do anything once in their roles. You have dedicated people who have proven time and time again to be successful in the organization. Tap into that talent and set up a training program to get Store Managers to the next level.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Made great friends and learned a lot about merchandising.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pier 1 Imports full-time (more than 8 years)

    Pros

    I worked with wonderful people and the job provides tons of exercise. The products are overall pretty cool. The music is fun and upbeat. If you work only PT and you are good at opening credit cards, it can be very enjoyable.

    Cons

    The distribution center is a nightmare, which made store-level merchandise flow terribly hard to manage. They don't offer a realistic amount of payroll to get necessary work done and there's been an increasing amount of damaged product which leads to unhappy customers. Their (high interest/low benefit) credit card is hard to push and there's tons of pressure to do so.

    Advice to ManagementAdvice

    Add 20% more payroll and lower the credit card pressure, or offer better benefits to open/use one. I agree the 6 selling standards are important. Trying to uphold them with only 2 or 3 people in the store while attending to walk-ins, pick-ups, phone calls, E-comm, and customer service issues is nearly impossible, even with the best intentions and effort.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

Pier 1 Imports Photos

Employees only area at a Pier 1 in California.... note the "Don't mess with Texas" on the chalk board...
Taking wicker basket off the shelf for a customer who was laughing hysterically
Pier 1 Imports
christmas

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