Press Ganey

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Press Ganey Reviews

Updated Jul 17, 2014
All Employees Current Employees Only

2.8 89 reviews

47% Approve of the CEO

Press Ganey CEO Patrick T. Ryan

Patrick T. Ryan

(72 ratings)

44% of employees recommend this company to a friend

Review Highlights

Pros
  • Get the opportunity to work from home and the company offers terrific benefits (vacation/insurance)(in 5 reviews)

  • There are still some good people with a moral compass and try to do the right thing(in 5 reviews)


Cons
  • Every position does require a lot of work but you do get recognized for your hard work(in 5 reviews)

  • New management has come in and destroyed what was a great company(in 5 reviews)

89 Employee Reviews
Relevance Date Rating
in
    • Disapproves of CEO

    3 people found this helpful  

    Disapointing

    Anonymous Employee (Current Employee)

    ProsBenefits, hours flexibility.Able to work remotely.

    ConsLack of leadership. Cut throat, cold working environment.

    Advice to Senior ManagementBe Human.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    4 people found this helpful  

    The company started out great, has become greedy and not employee oriented

    Comment Processor (Former Employee)

    ProsInsurance benefits were really good at the time. Well as long as it wasn't for a family, but for a single person, however the opportunity for different types of benefits was good.

    ConsNo job security, constant scrutiny, they are money oriented for the higher ups in the company, not employee oriented, constant pressure, crazy expectations, knowledge of being fired at any moment for no reason.

    Advice to Senior ManagementGo back to how the company was run when Dr. Hall was there, it has gone down since him leaving.

    No, I would not recommend this company to a friend

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    5 people found this helpful  

    A great company goes down hill

    Senior Software Engineer (Current Employee) Wakefield, MA (US)

    ProsAt the rate people are leaving, they are likely to get desparate to hire replacements. There could be a good opportunity for someone who is looking at the end of 2013. There is still some level of accomodation of work/home balance but I am not sure that it will last. There is still the possibility that if the current senior management is replaced that Press Ganey could be a great company again. There are people who are being kept from doing that today.

    ConsThe company is very short term focussed. This makes them do things that can have good immediate financial results but are likely to have fatal consequences in the future. The technical debt is enourmous and growing. Individuals do not matter in the company. It is clear that the management perception is that everyone is interchangable and easily replaced. The power structure is very buddy oriented, what was once called the old boys club (but with no gender discrimination at Press Ganey). Being the buddy of the next level up is far more important than competence. It appears that the company is in serious financial straights that has been well hidden from the financial analysts and investors. In the last two years, there has been one bonus paid (The CEO said that based on the financials it should not have been paid) and basically no raises even for exceptional performance according to the CEO.

    Advice to Senior ManagementIt is time to stop putting bandaids on fatal wounds. A vision for what the company wants to be is needed and needs to be sufficiently concrete that it can be realized. The greatest weakness of the senior management team is that there is little to no competence in the area of leadship. When the new senior management team came in, there was a grand vision which failed because the senior management did not know how to make the vision feel real and achievable. When it came down to actually planning a transition from the current state to the future state, the senior management could not develop the plans to make it achievable. Instead they assumed that they could start from absolute scratch and by some miracle, the company would arrive at that vision.

    You need to bring some people with real leadership skills into the company to compensate for the lack of these skills at the senior management level. Promoting people who are bullies and who pontificate with obviously no knowledge about their topic will not hlep build confidence in the "leadeship" of the management.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
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    • Disapproves of CEO

    4 people found this helpful  

    Changes needed before it's too late

    Anonymous Employee (Former Employee)

    ProsThere are still some good people people there who understand the business and produce most of the value.

    ConsNew management has come in and destroyed what was a great company. When they got there in 2012, they assumed everything was broken and needed to be fixed. There were a couple key areas that needed some attention, but the majority of the company and people were in good shape. What ended up happening is that they were forced to make layoffs because of their poor decisions and since then there has been a mass exodus of the remaining employees (across several departments). Management really doesn't care and treats everyone as if they are replaceable. That attitude towards the employees continues to drive more people away. The management team is a bunch of buddies that move from company to company and are more concerned with protecting each other than actually adding any value to the companies they manage. The current management team is terrible, but the root cause is 3 consecutive poor CEO choices in 5 years since Vestar bought the company.

    Advice to Senior ManagementManagement has no idea how good the company was before they destroyed it because because they cannot fathom it functioning without them. In reality they are the ones responsible for most of the problems the company is now experiencing. Pick up your buddies and leave before things are beyond repair.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Approves of CEO

     

    Solid Company

    Anonymous Employee (Current Employee) South Bend, IN (US)

    ProsThe people working for Press Ganey are great and the benefits are pretty good. Also the company is very flexible allowing me to work from home when necessary.

    ConsThere have been a lot of changes with leadership with some long time employees recently leaving the company. I think these changes could have been communicated better. Another con is that the company has multiple office locations and some workers in the same team never meet in person, which is difficult for building working relationships.

    Advice to Senior ManagementKeep open the lines of communication so all employees are aware of what is going on.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Not fair accross the board

    Account Manager (Current Employee) South Bend, IN (US)

    ProsFlexibility is great! Great co-workers th a t willing to help. Casual dress code.

    ConsA lot of the front line staff are not recognized for their hard work. Inequality within same departments, promotions are not based on anything concrete nor hard work.

    Yes, I would recommend this company to a friend

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    5 people found this helpful  

    Bunch of Monkeys

    Anonymous Employee (Former Employee)

    ProsThere is simply nothing. Hope this helps job seekers.

    ConsAs you might have guessed from the title bunch of monkeys try to run the show. You will find no trust, no leadership, no commitments but you will find lot of headache for free. Sincere advice is don't trust these idiots.

    Advice to Senior ManagementKeep on dancing Monkeys. No body is going to trust you.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

    5 people found this helpful  

    Poor Executive Leadership & Little To No Customer Focus

    Executive Management (Former Employee) New York, NY (US)

    ProsGood products which have been the only saving grace.

    ConsShockingly poor Executive Leadership which is uncontrolled and unaccountable, toxic & implosive business environment, blatant disregard for clients and poor understanding of professionalism.

    Advice to Senior ManagementInstil professionalism and executive leadership values throughout the executive team. Open guidance for those who are struggling to appreciate the value of the customer. Strong suggestion for venture capital parent company to step in and evaluate day to day actions within the organisation which is leading to such a client and employee dissatisfaction level.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

    4 people found this helpful  

    What a horrific place to work!

    Anonymous Employee (Current Employee)

    ProsThis USED to have some great products and a culture which accepted professionalism and honest hard work.

    ConsCulture has changed with the new management who have no interest in growing the business or expanding client interest in products and outstanding customer service. In fact, you often hear the management team talk about cutting costs and corners and the client will have to just suck it up. Everyone in the organisation at every level is looking for a new job or is in the process of securing one. Poisonous environment and this management team have managed to choke the life out of a strong company in a year of trying.

    Advice to Senior ManagementLeave.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    7 people found this helpful  

    Absolutely terrible, worst placed I've EVER worked.

    Anonymous Employee (Current Employee)

    ProsBenefits are decent - but this is expressly a deceptive technique.

    ConsThere is a lot of initial noise about how great the company culture is and how much they care and take care of their employees. Managers spend a lot of time convincing you there is an open door policy and that they will advocate for you. A lot of promises of upward mobility. This is NOT TRUE. They will throw you under the bus the second they perceive it could possibly be beneficial to them. Managers are two-faced and vindictive, do not offer resources or help when merited. "Upward mobility" is a joke. They do not seriously consider internal applicants. Management is often unqualified and perform poorly; they are not held accountable for errors and complaints are not taken seriously and rarely, if ever, followed through on and often result in punitive actions.

    Lower level employees are treated as expendable and an embarrassment - they are relegated to a separate building and apparently new-hires are mandated to telecommute, which the company treats as a "great privilege" when in reality, they don't want to expand office space or expend the resources to accommodate, which is hypocritical since their whole business model is veiled in this "advocate for the little guy" rhetoric.

    If you are thinking about working here, consider your motivations, and focus your efforts somewhere else.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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