Press Ganey Reviews

I worked at Press Ganey full-time

Pros – The mission of the company- to help improve healthcare - used to mean something, now its been distorted.

Cons – The company began its freefall in the first quarter of this year when the latest management took the reins. Executive staff were terminated and the spaces left filled with past work cronies and relatives, many with little to no healthcare experience to qualify them. In less than six months, the company's client base has shrunk, products have failed and many, many qualified people have left. It's really odd that the board has let them continue when we haven't seen any positive results to date.

They talk a lot about respect but they don't seem to practice what they preach. Their attitude is condescending, patronizing and even degrading at times. Everyone seems to be overworked and micromanaged to the point that morale has reached subterranean levels. Not to mention, it looks like they are switching everything to be out of Chicago or Boston since they have new office spaces they are looking to fill. Raises the question if South Bend will just turn into some sort of service bureau with the company headquartered somewhere else... they don't seem to want to fill any new positions from within.

Advice to Senior Management – Change is good. But changing things just to change is ignorant. Take some time to learn about a company, its dynamics, strengths and weaknesses before assuming you know better. You are throwing away the expertise and dedication that helped Press Ganey survive for over 25 years.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I have been working at Press Ganey full-time for more than 3 years

Pros – The people at Press Ganey truly cares about making healthcare better. They are the best at what they do and have been doing it for 25+ years. The employees are (or were) passionate about what they do when not fearing for their jobs. People subscribe to the work hard play hard mentality and have fun with the people around them. I absolutely love visiting clients and help them give better care.

Cons – 3 New CEOs and Executive teams in 4 years, each progressively worse. Each new team comes in with a "ground breaking" plan and then replaces the employees with those who they worked with in the past (truth be told, like any other corporation). We now have more Vice Presidents than one can count and not enough people to do the job. A constant revolving door where employees work in fear of losing their job with No bonuses. No one questions a decision because they are afraid they will be replaced, but we somehow are supposed to think innovatively.

Our core business is satisfaction surveys but we haven't had an employee survey in 2 years, I assume because leadership either knows how unhappy people are or that ignorant they think we are satisfied (and exactly why I am posting on here).

Since I started its a completely different place.

Advice to Senior Management – People will accept change if it makes sense, just be more gradual. Quit trying to reinvent the wheel and listen to the little guy every once in awhile. Go back to listening to customers and quit replacing good people with "your guys" as you've labeled them. Our people and customers will gladly tell you what you want to know, just listen to their needs.

No, I would not recommend this company to a friend

I worked at Press Ganey full-time

Pros – The company provided a great service to their clients and truly practiced what they preached. I was a proud employee. Their products are amazing (I can only speak to their core patient/employee survey component.

Cons – I have seen a few comments stating that others that have left negative reviews are individuals that aren't good with change. I completely disagree. It has become a "good ol' boy" club and if you do not kiss up to the right person in the right manner, you are treated poorly and driven out. Change IS good. There were many MANY people that would have done whatever was necessary to promote and develop the company. They have lost a lot of dedicated people and with that, a lot of what made Press Ganey the wonderful company that Dr.'s Press, Ganey, and Hall created.

Advice to Senior Management – Honestly, I doubt any "advice" would help. If you asked this 4 years ago, I am certain it would have been sincerely accepted. Now, not so much.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I have been working at Press Ganey full-time for more than 7 years

Pros – Great new leadership team. They quickly identified the opportunities for us to continue to grow this fantastic company.

Cons – Quick growth is tough for those who are adverse to change.

Advice to Senior Management – Keep up the constant communication with the associates.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at Press Ganey

Pros – Great professional opportunities in patient satisfaction.

Cons – Travel can be a bit much.

I have been working at Press Ganey full-time for more than 7 years

Pros – Company is in high growth mode, direct employees are great to work with.

Cons – Old culture is dead, which was a primary driver for growth, and the reason why the company has not been able to sustain growth. New incoming management limits the opertunity, company is very top heavy.

Advice to Senior Management – Company has become divided amoungst those who were there that drove growth, and those who have come in an caused stagnant growth. Let employees who made the company successfull in the past, continue to make it do so. Suggested were given for growth only to have outside consultants come in an make the same consultion whom have been there for years but

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Press Ganey full-time for more than a year

Pros – Decent base pay, several energized employees throughout, good plan for the future with introduction of technology, great HR team, good co-workers, knowledgeable leadership

Cons – Expectations need to be more realistic, pushed selling technology to existing clients before successful delivery capability, working environment demands 60+ hour work week, created counter productive relationship with industry leaders after adding consulting, difficulty working with health plan provider involving ongoing medical benefits, slow to respond to competition pressure involving significantly lower pricing

Advice to Senior Management – Live the words you speak - Under promise and over deliver & evaluate your benefits provider through employee feedback

No, I would not recommend this company to a friend

I have been working at Press Ganey

Pros – I was brought in twice to work as a contract recruiter to source, screen, extend offers to Sales and Marketing professionals. This company shows respect for all personnel. The company is large enough so that there is plenty of room for career growth and small enough so there are a lot of activities to feel like part of a work 'family'. South Bend, IN is a small/big town so this company fits right in with its' surroundings.

Cons – The salary is average. I don't have a lot of negative things to say about working here. It would be nice if there were more nearby quality places to eat and have coffee.

Advice to Senior Management – Keep up the great work.

Yes, I would recommend this company to a friend

I worked at Press Ganey

Pros – Dresscode is casual and there are some nice coworkers

Cons – no advancement, no respect, horrible communication, favoritism, raises are a joke and since they have changed leadership they have fired pretty much their entire workforce and replaced it. The pay seems ok when you start and then you end up bascially working 3 jobs in one position.

Advice to Senior Management – Treat people as you would want to be treated.

No, I would not recommend this company to a friend

I have been working at Press Ganey

Pros – Company is financially stable and in a high-growth mode.

Cons – For some positions pay is below average.

Advice to Senior Management – Review competitors hiring practices and pay.

Yes, I would recommend this company to a friend