Press Ganey Reviews

Updated 17 October 2014
Updated 17 October 2014
95 Reviews
3.2
95 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
76 Ratings

Review Highlights

Pros
  • Get the opportunity to work from home and the company offers terrific benefits (vacation/insurance) (in 5 reviews)

  • Still has some great people doing some good things (in 6 reviews)


Cons
  • Every position does require a lot of work but you do get recognized for your hard work (in 5 reviews)

  • New management has come in and destroyed what was a great company (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Exciting time to work for an industry leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (more than 3 years)

    Pros

    Highly motivated associates who care about each other and the work they're doing every day. Opportunity to be involved with challenging, innovative initiatives. Leadership makes a real effort to be transparent and communicate changes. Excellent benefits.

    Cons

    In the past there have been limited opportunities (at least in my department) for training and professional development. I think that has started to change the second half of this year and I'd like to see continued focus on this area - internal and external learning opportunities for all associates

    Advice to ManagementAdvice

    Continue doing what you've focused on this year - listening to associate feedback and making changes, recognizing accomplishments and communicating our progress today and our vision for tomorrow.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Neutral about Account Manager position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in South Bend, IN (US)
    Former Employee - Account Manager in South Bend, IN (US)

    I worked at Press Ganey full-time

    Pros

    Great culture, very collaborative, someone is always willing to help, casual work environment.

    Cons

    New CEO made a lot of changes, trickle down resulted in a disconnect between employees and leadership. Not many opportunities for advancement. They created a few new positions, but it was more of a lateral move.

    Advice to ManagementAdvice

    Go back to the mission, remember the work-life balance that so many employees were so enthusiastic about for years past.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Meaningful mission to improve the patient experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL (US)
    Current Employee - Anonymous Employee in Chicago, IL (US)

    I have been working at Press Ganey full-time

    Pros

    Company is mobilized around mission to improve healthcare. We know what our goals are and what we are working towards as a team. A lot of positive momentum with clients, growing business and expanding into new markets. Inspiring management team, supportive managers, flexible schedules/work-life balance, overall happy I made the move to this company.

    Cons

    There is opportunity in change and we serve a rapidly changing industry. At the same time, change is hard for some employees to accept. Senior management communication around these changes has improved.

    Advice to ManagementAdvice

    Keep up current positive momentum, continue to communicate to all employees regarding company vision and anticipated changes when possible.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 1 person found this helpful  

    • Managed risk, monitored and controlled project work packages totaling over $3.1 million with a 97% on time success rt.

    Current Employee - Account Manager in Nashville, TN (US)
    Current Employee - Account Manager in Nashville, TN (US)

    I have been working at Press Ganey full-time

    Pros

    Great people to work with.

    Cons

    Too much turn over from senior leadership.

  6. 2 people found this helpful  

    Changing the future of healthcare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Ops in Wakefield, MA (US)
    Current Employee - Sales Ops in Wakefield, MA (US)

    I have been working at Press Ganey as an intern (less than an year)

    Pros

    Press Ganey does a very good job of making every employee feel welcomed and comfortable. Since joining Press Ganey, I have been able to meet all levels of management to directors all the way to the CEO. Everyone that works at Press Ganey work hard each day in order to help shape the future of the healthcare industry.

    Cons

    Most people that work at Press Ganey do not spend every day in the office and most employees will work from home, which can give a very empty feeling in the office space.

    Advice to ManagementAdvice

    In order to create a better office atmosphere weekly office meetings might be helpful. Meetings could have each person in the office share what they are working on. It can be a good way to get people more comfortable with each rather then separated.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Great people to work with and wonderful clients

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Baltimore, MD (US)
    Current Employee - Sales in Baltimore, MD (US)

    I have been working at Press Ganey full-time (more than 5 years)

    Pros

    Get the opportunity to work from home and the company offers terrific benefits (vacation/insurance). The people I work with are support and we have a great team.

    Cons

    Every position does require a lot of work but you do get recognized for your hard work.

    Advice to ManagementAdvice

    I am very pleased to see quite a few females in the Executive Management Positions and they have all done an amazing job and have been wonderful mentors.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Awesome work environment and friendly peers make this job awesome.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Intern in Wakefield, MA (US)
    Current Employee - Marketing Intern in Wakefield, MA (US)

    I have been working at Press Ganey as an intern (less than an year)

    Pros

    Everyone is very friendly and helpful. The work being done is helping real people improve their quality of life as they improve the experience at hospitals around the world. Feel like you are actually making a difference. The environment in the office is very easy going as long as you get your work done. Executives in our office are all very friendly and make the time to connect with everyone in the office which is very different than other companies from my experience.

    Cons

    Sometimes it seems like with all the acquisitions that the goal is not clear to everyone but the communication has improved a lot with our CEO starting to send more emails that convey what the company is doing and why.

    Advice to ManagementAdvice

    Keep up the communication and keep engaging your employees.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Overall, satisfied with my experience here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (more than 3 years)

    Pros

    Great Benefits. Tuition Reimbursement. Some what of Flexible schedule.

    Cons

    Lack of communication between lower and upper level employees. Favoritism towards other employees.

    Advice to ManagementAdvice

    Communicate and recognize your employees hard work!

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bilingual Phone Survey Representative in South Bend, IN (US)
    Former Employee - Bilingual Phone Survey Representative in South Bend, IN (US)

    I worked at Press Ganey full-time (less than an year)

    Pros

    Great Benefits and Management is friendly

    Cons

    Low pay based and not much room for advancement into new areas of work. Lots of negativity throughout the call center with unappreciated employees. Too focused on quantity and not focused enough on quality.

    Doesn't Recommend
  11. 2 people found this helpful  

    The people are amazing, management is running the company into the ground.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time

    Pros

    The people are great, the work-life balance is average.

    Cons

    The management team is the worst I have had to experience. In one of the offices, they make all employees except the C-suites use the back doors so they are not seen. The CEO is completely disconnected from all but about four employees, spending all of his time in a company paid jet. Nepotism is rampant and the family members hired and promoted are not qualified. All of the strong associates are quitting or job hunting because it feels like a sinking ship. The good reviews that you read on glassdoor about this company? Those are written because marketing has made people write them.

    Advice to ManagementAdvice

    Quit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Press Ganey Photos

Wakefield Office Building
Wakefield Elevators
Wakefield Balcony to Lobby

+ Add Photo

Work at Press Ganey? Share Your Experiences

Press Ganey

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.