Press Ganey

  www.pressganey.com
  www.pressganey.com

Press Ganey Reviews

Updated 24 November 2014
Updated 24 November 2014
100 Reviews
3.2
100 Reviews
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Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
80 Ratings

Review Highlights

Pros
  • Get the opportunity to work from home and the company offers terrific benefits (vacation/insurance) (in 6 reviews)

  • Press Ganey has a strong history of improving the patient experience (in 7 reviews)


Cons
  • Every position does require a lot of work but you do get recognized for your hard work (in 6 reviews)

  • New management has come in and destroyed what was a great company (in 5 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Great colleagues, incompetent upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Press Ganey full-time

    Pros

    Fellow colleagues are very supportive. Flexible work schedule.

    Cons

    Upper management asks for constant feedback about work conditions and never seem to do anything about it. It's like talking to a wall.

    Advice to ManagementAdvice

    Please stop putting the cart before the horse. Have a set timeline for employees with respect to internal improvements. After years of hearing "we're working on it," people become disheartened.

    Doesn't Recommend
    Neutral Outlook
  2. 3 people found this helpful  

    Disapointing

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time

    Pros

    Benefits, hours flexibility.Able to work remotely.

    Cons

    Lack of leadership. Cut throat, cold working environment.

    Advice to ManagementAdvice

    Be Human.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    The company started out great, has become greedy and not employee oriented

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Comment Processor
    Former Employee - Comment Processor

    I worked at Press Ganey full-time (more than 5 years)

    Pros

    Insurance benefits were really good at the time. Well as long as it wasn't for a family, but for a single person, however the opportunity for different types of benefits was good.

    Cons

    No job security, constant scrutiny, they are money oriented for the higher ups in the company, not employee oriented, constant pressure, crazy expectations, knowledge of being fired at any moment for no reason.

    Advice to ManagementAdvice

    Go back to how the company was run when Dr. Hall was there, it has gone down since him leaving.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 5 people found this helpful  

    A great company goes down hill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Wakefield, MA (US)
    Current Employee - Senior Software Engineer in Wakefield, MA (US)

    I have been working at Press Ganey full-time (more than an year)

    Pros

    At the rate people are leaving, they are likely to get desparate to hire replacements. There could be a good opportunity for someone who is looking at the end of 2013. There is still some level of accomodation of work/home balance but I am not sure that it will last. There is still the possibility that if the current senior management is replaced that Press Ganey could be a great company again. There are people who are being kept from doing that today.

    Cons

    The company is very short term focussed. This makes them do things that can have good immediate financial results but are likely to have fatal consequences in the future. The technical debt is enourmous and growing. Individuals do not matter in the company. It is clear that the management perception is that everyone is interchangable and easily replaced. The power structure is very buddy oriented, what was once called the old boys club (but with no gender discrimination at Press Ganey). Being the buddy of the next level up is far more important than competence. It appears that the company is in serious financial straights that has been well hidden from the financial analysts and investors. In the last two years, there has been one bonus paid (The CEO said that based on the financials it should not have been paid) and basically no raises even for exceptional performance according to the CEO.

    Advice to ManagementAdvice

    It is time to stop putting bandaids on fatal wounds. A vision for what the company wants to be is needed and needs to be sufficiently concrete that it can be realized. The greatest weakness of the senior management team is that there is little to no competence in the area of leadship. When the new senior management team came in, there was a grand vision which failed because the senior management did not know how to make the vision feel real and achievable. When it came down to actually planning a transition from the current state to the future state, the senior management could not develop the plans to make it achievable. Instead they assumed that they could start from absolute scratch and by some miracle, the company would arrive at that vision.

    You need to bring some people with real leadership skills into the company to compensate for the lack of these skills at the senior management level. Promoting people who are bullies and who pontificate with obviously no knowledge about their topic will not hlep build confidence in the "leadeship" of the management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    Changes needed before it's too late

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Press Ganey full-time

    Pros

    There are still some good people people there who understand the business and produce most of the value.

    Cons

    New management has come in and destroyed what was a great company. When they got there in 2012, they assumed everything was broken and needed to be fixed. There were a couple key areas that needed some attention, but the majority of the company and people were in good shape. What ended up happening is that they were forced to make layoffs because of their poor decisions and since then there has been a mass exodus of the remaining employees (across several departments). Management really doesn't care and treats everyone as if they are replaceable. That attitude towards the employees continues to drive more people away. The management team is a bunch of buddies that move from company to company and are more concerned with protecting each other than actually adding any value to the companies they manage. The current management team is terrible, but the root cause is 3 consecutive poor CEO choices in 5 years since Vestar bought the company.

    Advice to ManagementAdvice

    Management has no idea how good the company was before they destroyed it because because they cannot fathom it functioning without them. In reality they are the ones responsible for most of the problems the company is now experiencing. Pick up your buddies and leave before things are beyond repair.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Solid Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in South Bend, IN (US)
    Current Employee - Anonymous Employee in South Bend, IN (US)

    I have been working at Press Ganey full-time (more than an year)

    Pros

    The people working for Press Ganey are great and the benefits are pretty good. Also the company is very flexible allowing me to work from home when necessary.

    Cons

    There have been a lot of changes with leadership with some long time employees recently leaving the company. I think these changes could have been communicated better. Another con is that the company has multiple office locations and some workers in the same team never meet in person, which is difficult for building working relationships.

    Advice to ManagementAdvice

    Keep open the lines of communication so all employees are aware of what is going on.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Not fair accross the board

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in South Bend, IN (US)
    Current Employee - Account Manager in South Bend, IN (US)

    I have been working at Press Ganey full-time (more than 8 years)

    Pros

    Flexibility is great! Great co-workers th a t willing to help. Casual dress code.

    Cons

    A lot of the front line staff are not recognized for their hard work. Inequality within same departments, promotions are not based on anything concrete nor hard work.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9. 5 people found this helpful  

    Bunch of Monkeys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Press Ganey full-time (more than an year)

    Pros

    There is simply nothing. Hope this helps job seekers.

    Cons

    As you might have guessed from the title bunch of monkeys try to run the show. You will find no trust, no leadership, no commitments but you will find lot of headache for free. Sincere advice is don't trust these idiots.

    Advice to ManagementAdvice

    Keep on dancing Monkeys. No body is going to trust you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 5 people found this helpful  

    Poor Executive Leadership & Little To No Customer Focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Management in New York, NY (US)
    Former Employee - Executive Management in New York, NY (US)

    I worked at Press Ganey full-time (more than an year)

    Pros

    Good products which have been the only saving grace.

    Cons

    Shockingly poor Executive Leadership which is uncontrolled and unaccountable, toxic & implosive business environment, blatant disregard for clients and poor understanding of professionalism.

    Advice to ManagementAdvice

    Instil professionalism and executive leadership values throughout the executive team. Open guidance for those who are struggling to appreciate the value of the customer. Strong suggestion for venture capital parent company to step in and evaluate day to day actions within the organisation which is leading to such a client and employee dissatisfaction level.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    What a horrific place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (more than 5 years)

    Pros

    This USED to have some great products and a culture which accepted professionalism and honest hard work.

    Cons

    Culture has changed with the new management who have no interest in growing the business or expanding client interest in products and outstanding customer service. In fact, you often hear the management team talk about cutting costs and corners and the client will have to just suck it up. Everyone in the organisation at every level is looking for a new job or is in the process of securing one. Poisonous environment and this management team have managed to choke the life out of a strong company in a year of trying.

    Advice to ManagementAdvice

    Leave.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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