Progressive Insurance
3.4 of 5 550 reviews
www.progressive.com Cleveland, OH 5000+ Employees

Progressive Insurance Reviews

Updated Apr 13, 2014
All Employees Current Employees Only

3.4 550 reviews

                             

78% Approve of the CEO

Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick

Glenn M. Renwick

(362 ratings)

65% of employees recommend this company to a friend
550 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Management sensitive to work-life balance and work hard to accommodate each employee's situation"
    in 39 reviews
  • "Progressive has a laid back work environment"
    in 44 reviews
Cons:
  • "No work/life balance-as much as you are told that Progressive wants you to have"
    in 19 reviews
  • "The current infatuation is the customer service score of which a "5" is the Holy Grail"
    in 13 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Customer Service Representative

Customer Service Representative (Current Employee)
Riverview, FL (US)

I have been working at Progressive Insurance full-time for more than a year

ProsI love working at Progressive, they really care about their employees. We have an onsite Gym, Doctors office, Massage Therapist & a full Cafe'

ConsCustomer Service can always be challenging dealing with the different types of people.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

Work Work Work

Claims Generalist Trainee (Current Employee)

I have been working at Progressive Insurance full-time for less than a year

ProsCo-workers are great, great pay, great team environment/culture.

ConsBombard you with work in the beginning. Minimal options for upward mobility

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  • Culture & Values
         
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  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

I worked in sales and customer service for two years.

Customer Service Representative (Former Employee)
Riverview, FL (US)

I worked at Progressive Insurance full-time for more than a year

ProsSchedule flexibility, fun work environment, supportive management.

ConsWorking in a call center

Advice to Senior ManagementBe transparent with your subordinates.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
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Great!!!!

Claims Generalist Trainee (Current Employee)
Houston, TX (US)

I have been working at Progressive Insurance full-time for less than a year

ProsThe company offered great benefits and gainshare oppuntunity

ConsNot ioingeaally get geat company ready to rreally any cons gr

Advice to Senior Managementconsidering a faster proceess

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
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My experience has been fantastic.

Customer Service Representative (Current Employee)
Mayfield, OH (US)

I have been working at Progressive Insurance full-time for more than a year

ProsGreat benefits, flexible work arrangments, and they assist with schooling.

ConsIt's hard to get into the company. The interview process is rigorous.

Advice to Senior ManagementConsider people's raises based more on performance and not tenure.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
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I Absolutely Love Progressive!!!!

Customer Service Representative (Current Employee)
Austin, TX (US)

I have been working at Progressive Insurance full-time for less than a year

ProsOnly 1% of applicants are hired, they have an onsite physician and nurse, cafeteria and gym. You can combine your lunches and breaks to have an extended amount of time off the phones.

ConsThere really aren't any cons.

Advice to Senior ManagementNone.

Yes, I would recommend this company to a friend

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Phenomenal company to work for!!!!

Anonymous Employee (Current Employee)

I have been working at Progressive Insurance for more than 8 years

ProsThe culture & people are incredible! I love the ability to provide upward feedback to help better serve our customers and improve processes. You are truly celebrated for the person you are, the ideas you bring and the energy you invest.

ConsFor someone who is looking to grow very rapidly, this is not always possible. Be prepared to receive constant feedback on your own performance. (Somethin I personally do not mind.)

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great company to start with

Anonymous Employee (Former Employee)

I worked at Progressive Insurance

ProsExcellent benefits. Great training program.

ConsToo much bureaucracy. Difficult to transition from Technical to Management role.

Yes, I would recommend this company to a friend

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Great place to start

Pricing Analyst I (Former Employee)
Highland Heights, Cuyahoga, OH (US)

I worked at Progressive Insurance full-time for more than 3 years

ProsGreat benefits package. The call center is an AMAZING experience. Managed well, great development, but getting out of it and into a career is TOUGH.

ConsChanges are often made simply to have a change. Often, those placed in managerial roles lack actual management skills

Advice to Senior ManagementEnsure that the visions C-level and similar preach is embraced my lower level management.

Yes, I would recommend this company to a friend

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Busy

Claims Representative (Former Employee)
Fairview Heights, IL (US)

I worked at Progressive Insurance full-time for less than a year

ProsGood pay, Great Schedule, Friendly workers

ConsNeed more workers. Work load very high. Stressful Job

Advice to Senior ManagementHire more workers

Yes, I would recommend this company to a friend

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