Progressive Insurance

www.progressive.com

Progressive Insurance Reviews

Updated 29 January 2015
Updated 29 January 2015
770 Reviews
3.6
770 Reviews
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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
510 Ratings

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 50 reviews)

  • The work environment is very friendly with healthy competition (in 61 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 35 people found this helpful  

    Claims Adjuster

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Amazing coworkers- become family. They will bend over backwards to help you. Coworkers want to see you succeed. Unbelievable team work and work ethic in the office. Employees truly care about their work product , treat the customers with respect and want to give the best service they can. If i was involved in an accident i would want progressive taking care of me.
    Gain share is great when you're hourly - but with salary after all overtime you put in it feels like $ you were already owed.

    Cons

    Hours, hours, hours. Stress, stress, stress. The job could be great if it wasnt for the workload. You are so overworked it becomes unhealthy. In claims you are given a ridiculous and unrealistic workload. You will skip meals many days. Management is well aware of this. Hours will go by like minutes. And 9 hour days will easily turn into 12-13 hour days. Many of my coworkers would come in an hour early to try to go home on time and end up staying an extra 3 past the end of the shift. The expectations are high. A "4" on a survey is basically a "1". managed through fear. work environment can be uptight because of this. Certain managers would publicly belittle employees. Turn over was high. Many Employees start happy, healthy and eager to learn but 6 months later they appear unhealthy and burnt out. when i was in a different postion with the company and it was hourly it wasnt this way. I'm healthy and happy again since i left. it was the most difficult and best choice I've made.

  2. 2 people found this helpful  

    Good place to work but in a horrible city!..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time (more than 5 years)

    Pros

    Great place to work.
    Not too hard to shine

    Cons

    People have been there for over 20 years. Hard (almost impossible)to get into management.
    IT limited to Cleveland and Coloardo Springs.

    Advice to ManagementAdvice

    Open the doors for internal people in IT to be managers.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great Environment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    The people who work there are super nice. The environment is good.

    Cons

    The pay rate was a little less than expected.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    A Good Place for a Solid Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Customer Service Representative in Mayfield Heights, Cuyahoga, OH (US)
    Former Employee - Claims Customer Service Representative in Mayfield Heights, Cuyahoga, OH (US)

    I worked at Progressive Insurance full-time (more than a year)

    Pros

    -Good pay for entry-level position
    -Quality Training
    -Flexible Schedule
    -Good benefits
    -End of year bonus
    -Opportunities to move around

    Cons

    -Working in a call center can be monotonous
    -Need to request time off fairly far in advance for major holidays even if you have earned time off
    -Increase in requirements of job over time with no corresponding increase in pay

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Claim Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Miami, FL (US)
    Current Employee - Claims Adjuster in Miami, FL (US)

    I have been working at Progressive Insurance full-time (more than a year)

    Pros

    Great company to work for, great benefits, excellent technology. The supervisors are very friendly and listen to suggestions. There are very few other companies I would rather work for.

    Cons

    The hours can be long, the pay can be better, dealing with irate policyholders can be daunting and will take its toll you. When first hired you cannot take two consecutive days off.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great environment, coworkers and pay!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time (more than a year)

    Pros

    Great benefits, decent starting salary compared to most other insurance companies, fun office atmosphere, and employees genuinely care.

    Cons

    The workload. I often feel as if I can't give each customer the attention they deserve, because I simply have too much on my plate. This leads to longer hours and more stress. The turnover rate seems to be high, most likely due to workload stress.

    Recommends
    Positive Outlook
  8. 1 person found this helpful  

    A good place to work for the long haul.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT
    Current Employee - IT

    I have been working at Progressive Insurance full-time (more than 8 years)

    Pros

    Very diversified work environment. Great benefits. Lots of training available. Corporate locations are very nice. Wonderful art collection, much on display. Fitness centers. Heath centers with Physicians on staff, not just a nurse. Flu shots and mamgrams at the office. Progressive has a lot to offer employees. I will say that much of the negative is from those that have not worked in many other places. The grass is Greener Syndrome.

    Cons

    Senior Management can be out of touch. They say open doors. Challenge everything. But in reality, go with the flow. Promotions can be tough to get. Salary raises are minimal. It's Human nature. Managers are people too.

    Advice to ManagementAdvice

    Let the employees speak their minds with out being challenged. Cut back on the work hours. Folks are burning out.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Maitland, FL (US)
    Current Employee - Claims Adjuster in Maitland, FL (US)

    I have been working at Progressive Insurance

    Pros

    Great company. Open door policy, great people, promote from within.

    Cons

    Lots of work however it is manageable.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cleveland, OH (US)
    Current Employee - Anonymous Employee in Cleveland, OH (US)

    I have been working at Progressive Insurance

    Pros

    Progressive has a great company culture that focuses on diversity. Employees are treated well and made to feel valued. On site amenities and benefits are a plus as well.

    Cons

    Company wide communication could be improved. There are also some areas that could use a better system for career advancement.

    Recommends
    Positive Outlook
    Approves of CEO

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