Progressive Insurance Reviews

Updated 15 April 2015
849 reviews filtered by
  • Any Location
  • Any Job Title
3.6
849 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
552 Ratings

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 50 reviews)

  • The work environment is very friendly with healthy competition (in 61 reviews)

Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Great company, excellent opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Systems Engineer Senior in Cleveland, OH (US)
    Current Employee - IT Systems Engineer Senior in Cleveland, OH (US)

    I have been working at Progressive Insurance full-time (more than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    At least from an IT perspective, you control your career. There is a unique culture that is very open, most managers do not micromanage and genuinely care about each person's success.

    Cons

    Compensation is sometimes less than some other companies in the area, however culture and promotion opportunities from within usually cause people who leave, to come back to the company.

  2. Helpful (66)

    Claims Adjuster

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Amazing coworkers- become family. They will bend over backwards to help you. Coworkers want to see you succeed. Unbelievable team work and work ethic in the office. Employees truly care about their work product , treat the customers with respect and want to give the best service they can. If i was involved in an accident i would want progressive taking care of me.
    Gain share is great when you're hourly - but with salary after all overtime you put in it feels like $ you were already owed.

    Cons

    Hours, hours, hours. Stress, stress, stress. The job could be great if it wasnt for the workload. You are so overworked it becomes unhealthy. In claims you are given a ridiculous and unrealistic workload. You will skip meals many days. Management is well aware of this. Hours will go by like minutes. And 9 hour days will easily turn into 12-13 hour days. Many of my coworkers would come in an hour early to try to go home on time and end up staying an extra 3 past the end of the shift. The expectations are high. A "4" on a survey is basically a "1". managed through fear. work environment can be uptight because of this. Certain managers would publicly belittle employees. Turn over was high. Many Employees start happy, healthy and eager to learn but 6 months later they appear unhealthy and burnt out. when i was in a different postion with the company and it was hourly it wasnt this way. I'm healthy and happy again since i left. it was the most difficult and best choice I've made.

  3. Helpful (1)

    data analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst in Cleveland, OH (US)
    Current Employee - Data Analyst in Cleveland, OH (US)

    I have been working at Progressive Insurance full-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    the good work environment here

    Cons

    the location is not perfect

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. MRR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Interacting with various body shops. Taking care of customers, Being out in the field, company provided transportation, working days monday through friday.

    Cons

    Went to training upon my return was told to forget about the training we will do things this way here. Under a microscope. Make a mistake and it will be put in writing.

    Advice to Management

    Provide a training class that is condusive to the position you will be working. Have a field training that is productive not just doing what ever the person training you wants to do it should be a structured class.

  6. Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tampa, FL (US)
    Current Employee - Customer Service Representative in Tampa, FL (US)

    I have been working at Progressive Insurance full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing place to work!!! Managers push you to be the best you can be. Flexible hours. Huge growth opportunities.

    Cons

    Like any customer service enviroment there is the good days and bad days. But if you keep a positive attitude, work hard, you will see the rewards.

    Advice to Management

    Keep the good incentives and support coming!!! Progressive has a great model for rewarded good work. It shows when they care, and it makes coming to work a joy.

  7. Great Training...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance full-time

    Pros

    Generous pay, thorough training, nice environment, good benefits

    Cons

    Still just a call center job, very repetitive. Very little (if any) time between calls and many angry customers. Not as much opportunity for advancement as they make it seem.

  8. Claims adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Detroit, MI (US)
    Current Employee - Claims Adjuster in Detroit, MI (US)

    I have been working at Progressive Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits are good. People are very nice. Pay is not the best for what you are required to do.

    Cons

    Hours are extremely long. I really love my job so the pass fairly fast. Have to love people to be successful in this role.

    Advice to Management

    Please be there when employees need you and don't let cliques exclude people.

  9. Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Claims Adjuster
    Current Employee - Senior Claims Adjuster

    I have been working at Progressive Insurance full-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Love the work environment and co-workers. Progressive is a good company with good benefits and incentives.

    Cons

    work load is heavy; but that's not so unusual in claims. Seem as if company headed towards heavy micromanagement
    Very numbers driven.

  10. Legal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexibility
    Availability to move within the company
    Positive environment

    Cons

    Compensation doesn't match the amount of work

  11. Claims adjuster generalist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster

    I have been working at Progressive Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people, great environment. Everyone is there to help. Great company.

    Cons

    On the phone all day, not so pleasant conversations. A lot to take in if you are new to claims.

    Advice to Management

    Managers need to realize every employee under them response best to different style of coaching. Not always one way to coach works for everyone.

Progressive Insurance Photos

Work at Progressive Insurance? Share Your Experiences

Progressive Insurance

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.