Quality Inn & Suites

www.qualityinn.com

Quality Inn & Suites Reviews

Updated 23 January 2015
Updated 23 January 2015
43 Reviews
3.2
43 Reviews
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Employee Reviews

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  1.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Auditor in Pittsburgh, PA (US)
    Current Employee - Night Auditor in Pittsburgh, PA (US)

    I have been working at Quality Inn & Suites

    Pros

    Amazing place to work excellent training decent pay

    Cons

    Guests can be a handful at times other than that it's an over all wonderful place

    Recommends
    Positive Outlook
  2.  

    It's ok

    Former Employee - Front Desk Clerk in Bloomington, IN (US)
    Former Employee - Front Desk Clerk in Bloomington, IN (US)

    I worked at Quality Inn & Suites full-time (more than an year)

    Pros

    Work with people. Level of responsibility.

    Cons

    Nature of job is kind of soul crushing.

  3.  

    choice hotels

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quality Inn & Suites

    Pros

    discounted rooms for employees, the Choice privilege points that you gain by signing people up can be used for various gift cards, and free nights at choice hotels

    Cons

    The "quality" of Choice Hotels is extremely inconsistent. Some of them are really nice and many of them are subpar. It makes it difficult to represent the brand because lots of people know they can be crappy.

    Advice to ManagementAdvice

    Increase the standards of ALL your properties so that you can become a dependable brand entirely.

    Doesn't Recommend
    Positive Outlook
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  5.  

    Good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Mount Pleasant, SC (US)
    Current Employee - Front Desk Agent in Mount Pleasant, SC (US)

    I have been working at Quality Inn & Suites part-time (less than an year)

    Pros

    Colleagues are friends and co-workers

    Cons

    Benefits, (i.e Health, Dental, Vacation, Holidays, Retirement)

    Advice to ManagementAdvice

    Not ethical

    Recommends
    Positive Outlook
  6.  

    If you want to survive, don't work here !!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Clerk in Gibsonia, PA (US)
    Former Employee - Front Desk Clerk in Gibsonia, PA (US)

    I worked at Quality Inn & Suites part-time (more than an year)

    Pros

    Night shift is the easiest. Doing the audit is a breeze. The only pro is that when you do have down time, you can read. Great if you go to school.

    Cons

    Poor training. Wages are a joke ! No benefits. No sick days. No vacation days. No overtime. No holiday pay. No personal days. No insurance or any other kind of benefits.
    Customers very rude and you have to smile and take it, or flat out lie to them.
    Trained to rip off customers. Lazy employees. Toxic environment.

    Advice to ManagementAdvice

    Don't micro-manage your employees. Quit teaching everyone how to lie just to make an extra dollar. No disciplining of employees. If you complain, your the problem. Don't even think of offering advise. Manager thinks he knows everything and is hardly ever there to handle a problem.

    Doesn't Recommend
    Neutral Outlook
  7.  

    Not enough money for the amount of work.

    Former Employee - Front Desk Clerk in Carlisle, PA (US)
    Former Employee - Front Desk Clerk in Carlisle, PA (US)

    I worked at Quality Inn & Suites full-time (less than an year)

    Pros

    Easy pace job, and commission for sales.

    Cons

    Too much to do for not as much pay.

  8.  

    Customer service environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk in San Diego, CA (US)
    Former Employee - Front Desk in San Diego, CA (US)

    I worked at Quality Inn & Suites (more than an year)

    Pros

    This company is a very fast paced customer service industry and is very nice to work for. Great employer.

    Cons

    I really did not have any cons for this company, the reason I no longer work with them is due to a closer location to my home.

    Advice to ManagementAdvice

    Great

  9.  

    Real easy job, management could have better training techniques.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quality Inn & Suites

    Pros

    - Simple job; it allowed me to earn spending money while I was in school and I could bring in homework to complete there
    - Computer system was real easy to learn and was very efficient
    - Very laid back

    Cons

    - Management could have done a better job with training. My manager was a nice guy, but sometimes got on to me for things that I felt were never explained to me in the first place.
    - Management could have given more authority to the front desk agents. I was told many times to tell customers "Call the Manager in the morning" - leaving me to feel unsatisfied in dealing with the customer.

    Advice to ManagementAdvice

    Work on leadership & training

  10.  

    front desk agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Whiteville, NC (US)
    Current Employee - Front Desk Agent in Whiteville, NC (US)

    I have been working at Quality Inn & Suites full-time (less than an year)

    Pros

    small town , feels homey. pretty nice staff.

    Cons

    small hotel, no elevator. feels like theyres no room to grow career wise.

    Recommends
    Neutral Outlook

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