Quidsi

  www.quidsi.com
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Quidsi Reviews

Updated Jul 29, 2014
All Employees Current Employees Only

2.6 47 reviews

58% Approve of the CEO

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Maria Renz

(12 ratings)

41% of employees recommend this company to a friend
47 Employee Reviews
Relevance Date Rating
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    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    Very nice experience

    Data Entry (Current Employee)

    ProsCorporate environment, relaxed, lots of perks

    ConsLong hours, low wages (entry level)

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great experience and a fantastic family like atmosphere

    Anonymous Employee (Former Employee)

    ProsFlexible schedules. Management that allow great ideas to be showcased. A dynamic group of co workers. There is room to grow for those who are hungry for success and have a desire to do better. If you are a type A personality, you will have a tremendous career in Quidsi.

    ConsToo much micromanaging at times.

    Advice to Senior ManagementMaintain a fun environment. Listen to your employees and treat everyone equally. This company does an amazing job of hiring bright individuals who can be utilized to take the company to new heights. Marc and Vinny created a great company and it is up to you to ensure that the Quidsi legacy lives on.

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    Quidsi is a poorly managed, understaffed, and overly demanding hot mess

    Anonymous Employee (Current Employee) Jersey City, NJ (US)

    Pros1) Amazon/Quidsi employee discounts.

    2) Lots of PTO. 20+ days.

    3) Genuinely intelligent and kind co-workers. Good for networking post-Quidsi.

    4) Company parties with booze, occasional subsidized lunches, and low cost snacks.

    5) Amazon RSUs.

    6) You get to put that you worked at an Amazon.com subsidiary on your resume.

    Cons1) Using your PTO is hard- your role will generally require you to work daily for 9+ hours.

    2) Work life balance is nonexistent if you want to do your job well (as is expected by your boss).

    3) Management doesn't care about employees: growth plans, career paths, employee development- none of them exist in a meaningful way. Management is not responsive to new ideas and is too focused on business goals to make positive changes within the company.

    4) Promotions are rare and ridiculous: Quidsi only promotes X people every cycle so at a certain point, if your boss doesn't fight for you, you won't get promoted even if you worked your butt off and were a "top performer". Politics play a BIG part so good luck if you haven't sucked up to the right people.

    5) Many people are leaving. Happy hours are often held in honor of the people departing that week. This happens almost every week. Many of the smart people mentioned earlier are jumping ship when RSUs vest or when they've had too much.

    6) Expectations are too high and jobs are overly demanding. Quidsi has always been lean as a start-up but has failed to staff adequately as it grew. Positions are overwhelming + challenging even for enthusiastic/dedicated workers. Most people burn out in 1-2 years. Few make it to the 3 or 4 year mark- if you do, you're a veteran.

    7) As a result of being understaffed, teams are too busy putting out fires. Very little progress/change- Quidsi has not truly innovated in years.

    8) Perks have declined. Dinners are no longer easily comped and need to be submitted for reimbursement with explanations as to why you stayed late. Formerly free vending machines now cost $0.25. Group lunches are no longer
    free. Parties and events get less and less extravagant every year.

    9) Overall compensation isn't great. It's very RSU heavy. RSUs vest over a backloaded 4 year cycle, meaning most people only get a small % of their original award. Base pay is OK at best. There are no performance based bonuses. Salary increases for both in level and out of level promotions are very small.

    Advice to Senior ManagementAt a recent all hands meeting, the CEO stated "Quidsi is not a sinking ship", justifying this by elaborating on the investments being made in some departments, the work space upgrades, and the long-term goals set for the company's future. Unfortunately, this isn't something senior management can just declare. If team morale is low, employees feel overworked/understaffed, and many people are leaving/actively searching, Quidsi can be characterized as a sinking ship.

    Management: Make an effort to work with employees to understand how to change the company for the better. You don't know everything about how the company should work! Make real changes- task forces are meaningless if nothing noticeably changes afterwards. You need competent experienced people who understand their job functions, not just transplants from within the Amazon organization. Don't forget to promote from within.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
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    Bs.

    Customer Care Representative (Current Employee) Jersey City, NJ (US)

    ProsNot having to be on Obamacare, .25 cent snacks?

    ConsNo promotions within Customer Care, or into Corporate, no matter what your degree, or the Masters you hold. The room for growth promise upon being hired is an empty one - be warned. They simply don't want you because "gasp!" In a tough job market you took a customer care job to get you by for awhile. Customer Care is sneered at by corporate, although most hold the same degrees and experience level. Customer Care is on a completely different floor than the rest of the company. The room is filthy (Dust. Covers. Everything.) and is cluttered. Remember 2nd grade? "House Rules" and chalk drawings on the walls. No internet, no cell phone, no food. Restrooms breaks are monitored. There is a point system that's ridiculous. 5 points, you're fired. Come back from a 15 min break 1 min late? That's .25 point. Stuck in traffic and sign in at 9:01? That's another .25. Call out sick? That's 1.5. These don't fall off for 6 months, so good luck. Ever read the Amazon warehouse horror stories in the news? Stats, efficiency, scripts and scores are all that matter. NOT employees OR providing great customer service. Amazon horror stories - Same deal happens here but in an office. PTO is earned slowly, 1 day a month, and you start with zero. God forbid you catch a cold after being trapped in a dirty, locked room with 5 other sick people, there goes a day you've been working for month for. Days become blacked out too, so even if you have the pto and give enough notice, you may not have the day off.

    Advice to Senior ManagementLAY OFF. These are PEOPLE. NOT ROBOTS. It's answering a phone and being NICE. Where in there is micromanaging necessary?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great experience for SDEs

    Software Development Engineer (Current Employee)

    ProsYoung teams. Lot of opportunities and responsibilities as a SDE. A great launchpad into Amazon's development procedures and tools. Diverse associates bring variety and vast experience into the team. Great work/life balance. Perfect blend of a startup culture + Amazon policies. Amazing view of NYC. Lot of fun activities(Beer Thursdays, Bagel Fridays, Waffle Wednesdays, Group lunch Tuesdays, lot of other fun activities are organized.)

    ConsLot of interactions between different teams can be challenging. But it is a great opportunity for improving skills and shouldering responsibility. The company is going through a transition/migration phase.

    Advice to Senior ManagementKeep doing what you are doing. Keep up the startup culture. Don't be weighed down by Amazon.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Customer Service

    Customer Care Agent (Current Employee) Jersey City, NJ (US)

    ProsNo dress code, embraces the individuals, good perks, fun atmosphere

    Consstrict tardiness policy, request for days off, work schedule

    Advice to Senior ManagementHold more people in the other departments accountable, too many errors made by the other departments that lead to more stress and issues for us to resolve. Corporate employees don't really know what the customer care goes through due to their errors.

    Yes, I would recommend this company to a friend

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    Great Company Culture

    Customer Care Representative (Former Employee) Jersey City, NJ (US)

    ProsThe Company culture is very fun and positive. Employees are extremely helpful and knowledgeable about the industry. Benefits are great, very cool perks, and they really help you develop into your next desired role. The system used for everyday work is easy to use while dealing with customers.

    ConsAlthough the Senior Management was very helpful and encouraging, some ruin your experience by correcting you on things that have nothing to do with disrupting the work flow. Getting in trouble for things like that made it very uncomfortable to work there.

    Yes, I would recommend this company to a friend

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    It started off okay and then went down hill.

    Customer Care Representative (Former Employee) Jersey City, NJ (US)

    ProsMet a lot of colleagues. A nice view of the water front. Free snacks and 25 cent vending machine. Perfect location for commuters.

    ConsManagement, supervisors (team leads). Very strict rules: no eating at your desk, no cell phones on your desk and/or in use, can't surf the internet at down times. Point rule/system is enforced. For example, if you're a minute late you may receive either 1pt or half a point and once you get to 6 you're put on "Final Warning," or fired. You may have pto but you can't use it the times you may need to. Work schedule is based on quality scores and seniority. No real promotions from this department. The promotions might be within customer care such as a wow expert which means absolutely nothing except you can take escalated calls or a team lead which is a supervisor.

    Advice to Senior ManagementLighten up a little since your best employees have left and they're actively looking. Try to go back to the old way.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    They really don't care about their employees

    Fulfillment Specialist (Current Employee) Gouldsboro, PA (US)

    Pros4 10 hour shifts was nice but most weeks we had to come in for mandatory overtime anyway.

    ConsHuman resources is a bunch of liars. They don't care about you , your well being or safety. If you have an issue down to your swipe card they give you an attitude. Its freezing cold in winter and extremely hot in summer.

    Advice to Senior ManagementGet some new management.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Unfortunately I would not want my worse enemy to work there.

    Customer Care Representative (Former Employee) Jersey City, NJ (US)

    ProsFree beer once a week free food ok healthcare thats about it. The other employees are fun but not corporate.

    ConsYou are just a number. They pretend to care when they dont. If you have children dont work here. You wont see them and they dont care. Corporate and customer care are in the same building but you wouldnt know it. They treat customer care like we didnt matter.

    Advice to Senior ManagementGet rid of the points system and go back what quidsi was before amazon got involved. When it was fun to go to work not stressful.

    – I'm not optimistic about the outlook for this company

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