REI

  www.rei.com
  www.rei.com

REI Reviews

Updated 18 December 2014
Updated 18 December 2014
529 Reviews
3.7
529 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
REI President and CEO Jerry Stritzke
Jerry Stritzke
109 Ratings

Review Highlights

Pros
  • Had forgot what work-life balance was like until I came here (in 60 reviews)

  • If you're looking for a part time job that pays well this is a great place to start (in 49 reviews)


Cons
  • The pressure of having to sell memberships when most people are already members was too much for me (in 41 reviews)

  • Hours are intentionally shy of full time for 80% of staff; maybe to cut costs for employee benefits (in 37 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales in Kent, WA (US)
    Current Employee - Retail Sales in Kent, WA (US)

    I have been working at REI

    Pros

    I absolutely loved working here!

    Cons

    Nothing come to mind at the time.

    Advice to ManagementAdvice

    Keep it up!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Frontline Cashier
    Current Employee - Frontline Cashier

    I have been working at REI part-time (less than an year)

    Pros

    REI is a great place to work if you live the lifestyle. Working here allows you to get large discounts on the things you like to do. Many of your coworkers will have different hobbies, and most are willing to take you out and share that experience with you. So if you like to try new things and you are a gear junkie, then this is a great environment for you. And you are always recognized if you do a great job or go above and beyond.

    Holiday party at a rock climbing gym...

    Cons

    Pay isn't that great for new employees, but still above minimum wage.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Cares for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in East Hanover, NJ (US)
    Current Employee - Customer Service Specialist in East Hanover, NJ (US)

    I have been working at REI part-time (more than 3 years)

    Pros

    Awesome employee discounts
    The company listens to your needs
    Great starting pay for retail
    Benefits and paid time off
    Room for growth

    Cons

    Not a consistent schedule

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 4 people found this helpful  

    REI is still a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at REI

    Pros

    Great co-workers. Interesting products that you can get seriously excited about selling

    Cons

    Times are changing. Employees are expected to work more and make more profit for REI. The fun aspects are going away. This is OK is you know up front.

    Advice to ManagementAdvice

    Be honest about how much is expected from employees. Stop telling people about a great work/life balance. Those ideas are gone.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    Strong company with unique assets, trying to find its way in a more competitive landscape

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Professional At HQ in Kent, WA (US)
    Former Employee - Senior Professional At HQ in Kent, WA (US)

    I worked at REI full-time (more than 10 years)

    Pros

    REI does a great job recruiting employees who share company values, which creates a strong sense of community where most really care about doing a good job. It is a fun workplace where many employees form tight friendships, making it a hard place to leave. The coop model is a real plus because leaders can make decisions with the long-term health of the company in mind. Most benefits programs are strong.

    Cons

    At times it can take forever to get a change off the ground, even if many people believe it needs to happen. The company lacks the appropriate level of planning and project management functions, which means large projects can experience many stops and starts and often not cross the finish line. Too many individual heroics are required to get things done.

    With many recent leadership changes at the top, too many lower level leaders are scrambling to please those above at the expense of thinking for themselves, which is increasing the political environment and having a negative impact on employees reporting to them. You will encounter fabulous leaders in some areas and mediocre ones in others, and there is not a strong enough focus on training and evaluating leaders to ensure consistency.

    Advice to ManagementAdvice

    Don't forget the company values in the name of "business." The people and the values are what differentiates REI and will continue to be a key element of success if you hold onto them. Please set the example for this and require it of those below. REI cannot thrive as a company full of "yes" people.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Management not great. If they have a problem with you, they won't tell you and may just fire you.

    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at REI

    Pros

    Co-workers are awesome. Except for managers not giving feedback and their firing policy, it it s great place.

    Cons

    Management has some issues. I was fired due to "issues" they had with me. I had been told by both of my managers that I was doing great/excellent, so I thought I was fine. They admitted that the managers had spoken and had written comments 3 times, though they didn't tell me. They also wanted me to come in on Black-Friday to work at 7am and probably fire me then. I knew another employee who was "fired" at her 3 month review, though she had never had negative feedback beforehand. Luckily (for her, a great person), the management messed up with that because the one who fired her left and the other manager was on sabbatical, so they just forgot about her and she kept her job. I heard from many employees that many managers didn't know what they were doing. A real bummer.

    Advice to ManagementAdvice

    If you have an issue with your employee, just tell him/her, they may improve greatly once they even know if there is a problem. You can't give positive feedback and then expect them to know there was a problem.

    No opinion of CEO
  8. 5 people found this helpful  

    The Walmart of the Outdoor Industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Specialist in Lakewood, CO (US)
    Current Employee - Retail Sales Specialist in Lakewood, CO (US)

    I have been working at REI part-time (less than an year)

    Pros

    First, let me say I've worked for REI twice; once back in 2011, now in 2014. The first time I worked for REI it was everything I'd heard it was. The managers were exceptional, the staff were all very cool and outgoing, and there was a sense that the place we were working at was something special. It seemed like the company truly cared for it's workers. That is about the only positive thing I have to say about this company.

    Cons

    Now in 2014, this company has changed so much for the worse it isn't even funny. Fair treatment from the bosses? Ha, not even likely. Blatant favoritism runs rampant at this company, at least at the retail level. If you aren't an absolute suck-up, you will NOT get hours like the employees who do.

    Watch as your schedule gets adjusted before your very eyes to ensure you are kept under the 20-hour-per-week minimum to qualify for benefits.

    Watch as REI brags about their wonderful gear and clothing discounts but don't count on ever being able to afford anything this store sells as your paycheck won't ever cover it.

    There are no opportunities to advance in this company, unless you want to be a retail manager (and when a spot opens in retail management, count on having to compete against several HUNDRED other applicants).

    I really hate to sound so down on REI but they really are going down the drain. The corporate mentality is rampant here, the only emphasis is on selling memberships, the pay is terrible, the hours are terrible, the opportunity for advancement is non-existent, and the company will constantly rub in your face how profitable they are while finding reasons for not scheduling you the hours you requested.

    Advice to ManagementAdvice

    You guys killed the golden goose. At one point in time, this place was awesome. Decent pay, benefits, compassionate management. Now, this place is like Walmart. I wish word would get out to everyone that REI is not what it used to be. The only thing I can say is try to bring this place back to the level it was. Other than that, I have nothing else to say.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Great job once you're full time!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Lead
    Current Employee - Sales Lead

    I have been working at REI full-time (more than an year)

    Pros

    Great customers and coworkers, relaxed environment. Great benifits package once it kicks in and amazing discounts on merchandise. Easy to transfer locations and relocate. 8 hour paid day off every 6 months is a nice perk.

    Cons

    Retail within a large company always has its challenges. Loss prevention, low hours for part time employees, limited space for stock, unclear visual standards. Overall REI does a great job at managing these issues, but there is always room for improvment. Managment team varies by store and can be hit or miss.

    Advice to ManagementAdvice

    Consider consolidating your staff to increase retention. Lose the employees who are just there for a discount and retain those who want to truly invest in the company.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Amazing place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Atlanta, GA (US)
    Former Employee - Store Manager in Atlanta, GA (US)

    I worked at REI full-time (more than 10 years)

    Pros

    Great structure, competitive wages, appropriate work/life balance for retail. Solid employee environment. Great benefits.

    Cons

    None. For retail, by far the best organization in which to work.

    Advice to ManagementAdvice

    Continue to grow from within and identify talent

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Good work Environment but Chaotic Scheduling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist in Seattle, WA (US)
    Current Employee - Sales Specialist in Seattle, WA (US)

    I have been working at REI part-time (more than 5 years)

    Pros

    The people you work with are the greatest part of the job if you like working with people who love the outdoors, everyone enjoys being outdoors and that passion shows in their day to day lives. Schedules are flexible to a reasonable degree if you don't mind losing hours. The healthcare benefits you get are excellent if you can keep them.

    Cons

    The pay is average for retail but hours are hard to come by at the sales level. You don't have guaranteed hours so if business is bad then you'll find that you're are not working much for a month which means many people often end up working a 2nd job.

    Recommends
    Positive Outlook
    Approves of CEO

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