REI Reviews

Updated 17 April 2015
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3.7
588 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
REI President and CEO Jerry Stritzke
Jerry Stritzke
139 Ratings

Pros
  • Had forgot what work-life balance was like until I came here (in 60 reviews)

  • If you're looking for a part time job that pays well this is a great place to start (in 49 reviews)

Cons
  • The pressure of having to sell memberships when most people are already members was too much for me (in 41 reviews)

  • Hours are intentionally shy of full time for 80% of staff; maybe to cut costs for employee benefits (in 37 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Positive learning experience that got me stoked on the outdoors.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist in San Jose, CA (US)
    Current Employee - Sales Specialist in San Jose, CA (US)

    I have been working at REI part-time (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The people and benefits are great. I love my coworkers!

    Cons

    I would like to be paid more and work full-time. I want more opportunities for advancement.

    Advice to Management

    Keep it up!

  2. Company that cares about employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at REI full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    They care about employee growth and private some great benefits. And Pro Deals! If you need outdoor gear, you can get it cheap.

    Cons

    If you are not interested in management, there is very limited opportunities to move up at the stores. Once you break into AHQ, there are a lot of opportunities, but getting there can be difficult.

    Advice to Management

    Show the save trust and value to ALL store/DS employees that you show to AHQ employees. I worked in DS (Sumner), AHQ (Kent), and at a store (Portland) and I felt a lack of trust when I moved from AHQ to a store.

  3. Online Customer Support Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Online Customer Service Specialist in Sumner, WA (US)
    Former Employee - Online Customer Service Specialist in Sumner, WA (US)

    I worked at REI full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -great team
    -great atmosphere
    -understanding of when you get sick
    -supportive
    -helps personal and career growth
    -great benefits!
    -Pro Deals with companies whos products they sell
    -Pro Deals for REI
    -

    Cons

    -The only con, and this doesn't have anything to do with the company, is the occassional choice customers that call and are exceedingly aggrivated and not easy to talk to. Luckily because of the good customer service REI can provide, these customers are VERY few and VERY far between. I think I have three "memorable" ones in the near four years I was with the company.

    Advice to Management

    Keep doing what you're doing. The support you give to your employees on and off the floor and especially during sales makes all the difference. It was a true pleasure working for REI.

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  5. Helpful (1)

    Great place to work, but a lot of it depends on your store.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist
    Current Employee - Sales Specialist

    I have been working at REI

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company, even better discounts. Your coworkers are your friends, and if you're in the right store, management fosters those relationships with all store events.

    Cons

    The store that I worked at had a lot of turnover and a store manager that went on vacation about six times a year. I know based on talking to employees in other cities that this doesn't happen everywhere. Management often caused drama with one another. I stayed because I loved my work and coworkers. The scheduling was the worst-- you had to maintain 30 hours of availability but you were usually only scheduled 15.

    Advice to Management

    Give people consistent schedules! Having mandatory availability requirement limits your availability to hire the right people for the job-- especially very capable students who can't be available all day on M-F.

  6. Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Austin, TX (US)
    Former Employee - Cashier in Austin, TX (US)

    I worked at REI (less than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Great staff. Awesome pro deals if you can afford them. Good company culture.

    Cons

    low pay, hard to get hours, totally unflexible management

    Advice to Management

    If new hires received hours, their may not be such high turnover.

  7. Helpful (1)

    HR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at REI full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Some great people work at REI. Friends for life.

    Cons

    It is a surprisingly unstable work life.

    Advice to Management

    Break the cycle. Notify people of layoffs. Allow them time to find a job before losing theirs and/or aid them in finding something else in the company.

  8. Great folk, great times, a year here has felt like a week.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Houston, TX (US)
    Current Employee - Retail Sales Associate in Houston, TX (US)

    I have been working at REI

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Low stress, flexible hours / unlimited time off (for part timers) very travel friendly, fun environment, nonexistent fear of job loss.

    Cons

    Pay isn't the greatest. Mobility within the retail side of the company is foreseeable, but moving from retail to HQ is unlikely.

  9. Helpful (2)

    Great place to work, awesome co-workers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Action Sports Specialist in Portland, OR (US)
    Current Employee - Action Sports Specialist in Portland, OR (US)

    I have been working at REI part-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They are very good at taking care of the employees and members.

    Cons

    Not a lot of growth and focused on transient staff and schedules so hard to maintain hours.

    Advice to Management

    Offer static hours for employee that can consistently work a shift.

  10. Helpful (1)

    I worked at REI part-time (more than 3 years)

    Pros

    Great discounts and culture. Flexible hours. Great part time job! They invest in in their employees and respect their opinions.

    Cons

    Advancement opportunities are available however difficult to come by. Irregular hours and scheduling make it difficult to be your "main" job.

    Advice to Management

    The store I worked at had great store level management. It appears as though there may be a disconnect between corporate management and buyers with the local stores.

  11. Helpful (4)

    Great place to work for those interested in outdoor activities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Specialiat in Las Vegas, NV (US)
    Former Employee - Technical Specialiat in Las Vegas, NV (US)

    I worked at REI

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    A retail store interested in providing quality to consumers. Some very knowledgeable people worked there. In general, a positive work environment.

    Cons

    It is strongly encouraged to have customers join the coop. It is a good deal for the customer, but sometimes I thought the membership drive was emphasized too much. Technical training was a little inconsistent.

    Advice to Management

    Ensure that training is adequate for employees providing technical services offered. Communicate membership is available but shouldn't be a criteria for employee success.

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