Rackspace

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Rackspace Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

3.7 453 reviews

84% Approve of the CEO

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Graham Weston

(51 ratings)

77% of employees recommend this company to a friend

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance(in 25 reviews)

  • Great culture and endless opportunities (if you earn them)(in 30 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments(in 30 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon(in 10 reviews)

453 Employee Reviews
Relevance Date Rating
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    • Culture & Values
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    A shell of it's former self, trying to find purpose and meaning

    Project Manager (Current Employee) San Antonio, TX (US)

    ProsEveryone tries really hard to keep a fun environment and put people first. Family friendly atmosphere meets a laid back vibe with a "get things done" disposition.

    ConsSometimes Rackspace carries a strange, almost inauthentic paternal atmosphere. Leaders seem to burn a lot of energy setting up activities and conducting town halls that are designed to represent how much they care about Rackers...when all in all, most of the mid level leaders and below are actually self serving borderline psychopaths.

    Advice to Senior ManagementJust Quit. If what you read didn't make you question yourself or annoyed, maybe you're one of the 15% of managers that actually adds value.

    No, I would not recommend this company to a friend

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    Fanatically unstable

    Windows Systems Administrator (Current Employee) San Antonio, TX (US)

    Pros10% quarterly bonus (if your lucky)
    Flexible work schedule

    ConsHard to work your way up unless you are in certain 'cliques'
    bonuses are there but they are unreliable
    Pay is low for market and keeps getting lower the longer you stay

    Advice to Senior Managementafter hours should never be an after thought, and pay should be brought up to market, not "target", for everyone atleast every few years, for those who even stay that long if for no other reason than to show appreciation of the job they are doing(but all this is a pipe dream). Transparency and full disclosure shouldn't be to just are customers but to everyone

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    So much promise

    Linux Systems Administrator (Current Employee) San Antonio, TX (US)

    Pros"Culture" though not nearly what it once was, is still a standout.

    ConsLargely incompetent middle management. Senior management seems out-of-touch with reality. Front-lines are woefully understaffed and overworked. "Fanatical Support" has become mostly marketing B.S.

    Advice to Senior ManagementAll-too-frequent changes in product and company focus suggest that you don't have a clear vision. Get your fundamentals in order: the billing system is a disaster and after all this time you still don't have a functional replacement. Put an immediate stop to implementing untested system changes in Production, and hold development teams accountable for their shoddy work. Pay attention to the negative customer comments in NPS and actually do something about them instead of just cherry picking positive customer comments to make yourselves feel better.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
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    Top Heavy

    Trainer (Current Employee) San Antonio, TX (US)

    ProsYou might land with a good Manager and get good training and growth opportunities. There are also a lot of great and interesting people, so it is easy to create new friendships with coworkers. There also are several fun activities you can participate, and the working space is very dynamic and fun.

    ConsIt is very political, good ol' boy network with lots of socially immature people. Salaries are low, unless you belong to the select few (who most likely happen to be Caucasian) It is very hard for minority women and immigrants to excel. There is a lot of favoritism and nepotism across the board, whole families working there, many married couples. Executives are greedy and take great salaries and compensate those who support their agendas with promotions. They want workers to forget about all the unfairness by giving them free soda and caffeinated drinks, bringing food trucks and having a slide instead of a stairwell. The all positive reviews are from people who either worked in a simple job (not a career) before Rackspace, and from those who have 3 or less years in the company and think they will be successful in a matter of time. If you have been there for a while and speak up these concerns, you will be labeled as a "non-Racker", who does not fit the culture anymore.
    Decision-makers are stingy with internal tools, and purchase cheap or old licenses, forcing employees to do a lot of manual work creating a lot of human error, lack of consistency, inability to pull trustworthy metrics, and frustration.
    Many employees are unable to attend training, even though it is available internally, due to never ending customer emergencies. Many entry level workers (several of them minorities) never get to learn and grow their careers, feel stuck and blame it on themselves, seeing only the isolated incidents and not noticing it is company wide and systemic. Hence the constant internal movement of managers and so called "leaders" whom, after failing in one area, are moved to a different area, transferring and expanding their cliques.

    Advice to Senior ManagementAdmit when you see Rackers who are not cut out or ready for management and leadership roles and get them out of those positions. Stop promoting and favoring people who look, think and speak like you. Have consistency, allow for things to mature. Pick fewer projects and do them well. Invest in great tools even if they are expensive. Stop the luscious salaries,trips and perks to a select few. And bring women to leadership, make them feel like staying.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    The company is alive!

    Anonymous Employee (Current Employee) San Antonio, TX (US)

    ProsThe people are fantastic. Real human beings. Learning per moment is the highest pretty much anywhere, including start-ups. It's a great place to work if you love change.

    ConsThe two cons are A) the place has an excessively high rate of change. If you eat change for lunch, this place is for you. However, B) the culture of individual heroics means that "Rackers" don't tend to get rewarded for preventing problems, developing essential processes, or being operationally excellent except in pockets. As a result, there's a lot of "dive & save" kinds of activities, far more than necessary.

    Advice to Senior ManagementYou have some amazing unsung heroes, Rackers who are behind the scenes making the company great. Find them. Reward them. Figure out how to keep them.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Enjoy going to work each day - positive work environment

    Anonymous Employee (Current Employee) San Antonio, TX (US)

    ProsCreative freedom; personal growth is encouraged; helpful co-workers; work hard / play hard environment; great work-life balance; can work from home if necessary; always lots of free food around; free soda, tea, coffee, etc.; diverse group of people from around the world; good benefits; gym with free yoga, crossfit, etc.; learning environment; low toleration for negativity

    ConsToo many meetings; heavy middle management; compensation seems lower than average; environment can be distracting if you are not a people-person

    Yes, I would recommend this company to a friend

     

    The diversity and Family and friends atmosphere is one of the best assets of this company

    Space Planner (Current Employee) San Antonio, TX (US)

    ProsThey have flexible work times and schedules and they take the time to educate you on upcoming or previous products.

    ConsSome rackers feel a bit to "at home" and they don't take care a lot of the furniture and things that are given to them. Some areas of the castle are really dirty, messy, and has a funky smell..

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    Company of Geeks

    Community Affairs (Current Employee) San Antonio, TX (US)

    ProsThe people are what make this company truly the best place to work on earth.

    ConsAs we grow its harder to know every single person in the building.

    Advice to Senior ManagementKeep up the great work.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Rackspace is a people-focused organization, great culture.

    Anonymous Employee (Current Employee)

    Pros-A lot of room for growth
    -Great culture and working with great people
    -Employees encouraged to take initiative
    -Work life balance

    Cons-Can move slow at times since it's mid-sized
    -HQ in San Antonio

    Yes, I would recommend this company to a friend

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    The Fanatical Support is wonderful

    Business Analyst (Current Employee) San Antonio, TX (US)

    ProsA wonderful way to grow at your career. Its a place where you can find your dream job.

    ConsNo Cons. The place is awesome.

    Advice to Senior ManagementKeep the culture of fanatical support alive.

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