Rackspace
3.8 of 5 401 reviews
www.rackspace.com San Antonio, TX 5000+ Employees

Rackspace Reviews

Updated Apr 11, 2014
All Employees Current Employees Only

3.8 401 reviews

                             

75% Approve of the CEO

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Graham Weston

(16 ratings)

79% of employees recommend this company to a friend
401 Employee Reviews
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Review Highlights

Pros:
  • "Lots of compensations, great list of benefits, managers listen to your work-life balance needs"
    in 18 reviews
  • "Great culture and people with lots of talents around that you could learn from"
    in 29 reviews
Cons:
  • "There is heavy resentment for middle management throughout the front-line support teams"
    in 29 reviews
  • "Work life balance can be a challenge - not nearly as bad as Amazon"
    in 9 reviews
  • Show more review highlights

Reviews

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3 people found this helpful  

TOP HEAVY like upside-down pyramid...but great for people with the right mind set, see below

N/A (Former Employee)
San Antonio, TX (US)

I worked at Rackspace full-time for more than 5 years

Pros- You'll work with amazing, fun, talented people

- Tons of opportunity to learn and grow both professionally, technically and personally

- A few really strong leaders who care about people and are wicked smart (find them and build that relationship and you can learn a ton)

- You're not locked into a job or function, if you're ambitious you can move function / department / role until you find your spot. You'll know when you find 'the one'

- Lots of opportunity for entrepreneurial minded people (as long as you're okay with leading from behind / managing up, learn to navigate the organization, and not always getting credit). Can be immensely satisfying to see your ideas come to fruition with the right people skills and elbow grease.

- Great Culture overall

- Great overall benefits package

- Sales and Support organizations are well oiled machines and seem to be really engaged in work

- If you're a learner you'll thrive with self-development and education courses available and constant challenges / change

Cons- Some departments have layers of Executives / SVPs / VPs / Directors / Sr. Managers / Managers / Planners / Coordinators, while execution comes down to literally a handful of people....meanwhile leadership seems baffled as to why things aren't getting done...which will drive you absolutely crazy after a while.

- Senior Leadership doesn't seem to have a mature grasp on modern organizational design or be able to identify issues that are actually just symptoms of broader root-cause problems organization wide.

-So hard to get things done because of layers and layers of complexity within systems and processes due to years of fire-drills and quick-fix / workarounds across business.

- Sadly, most productive projects are those conducted by front line executors who just get rouge and fix things they see broken. Often, as soon as leadership gets pulled in things become overly complex because everyone wants to put their two cents in to prove they are a value-add and what's being solved for gets lost or doesn't happen because it's been 'de-prioritized' against something else that is likely to be 'de-prioritized' a few weeks later.

- Increasing amount of bureaucracy and cover your ass behavior ((gags))

- Compensation isn't the best although there are a few who do really well (negotiate when coming in!) and career paths are really lacking...you'll pretty much have to figure it out as you go for non-technical roles

Advice to Senior Management- Listen to your execution Rackers - they know what needs to be done and they aren't just whining. They will tell you very clearly what's most critical, what needs to be done to fix it and even how to go about. All you'll have to do is polish it up, put the right people in the room and put a solid execution plan around it. JUST LISTEN!

- Your job is to coach and develop Rackers so they can someday make change and company centric decisions without leaning on you which gives you room to grow horizontally as well and solve bigger problems / come up with better ideas. You're value doesn't go down if you're not needed, it goes up...

- Hire more technical specialists across the organization, if you have 10 skilled technical specialists and pay them really well (let's be honest SA isn't ideal for high in-demand technical resources) so they can live like kings...they can do the job of 50+ non-technical list makers / order takers.

- Start taking a zoomed out view of organizational challenges, communicating them broadly and commit to fixing them at the root. (When you have a lot of smart talented people without top-level leadership perspective on broader problems, they will just treat the symptoms within their silo with a work-around or some duct tape which a. builds unnecessary complexity and b.usually just moves symptom to another group)

- Start thinking long term regarding being a scalable organization...years of fire-drilling and workarounds has created an immense web of complexity which you just keep adding to when feeling business pains (much of what is caused by overly complex / broken systems and processes).

- Know your core KPIs and live by them. Please know your business inside and out, it's annoying when you don't and a huge time waste at so many levels.

- Try just doing your job and doing it really really well vs. chiming in on pieces of everyone else's job while doing your own at an 'acceptable' level.

Yes, I would recommend this company to a friend

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Laid back - growing from medium business to a big business

BI Developer IV (Current Employee)
San Antonio, TX (US)

I have been working at Rackspace full-time for more than 5 years

ProsVery easy going with friendly and courteous people. People are allowed to fail and work on passion projects to make the company better.

ConsSalaries on the low side. Going through large leadership change right now. Very few people ever get let go, which ends up having a lot of legacy 'fat' that slows things down.

Advice to Senior ManagementNeed to find a good replacement CEO for Lanham which can help take the company to the next level

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Wonderful Place to work but with lots of caveats

Network Security Administrator III (Current Employee)
San Antonio, TX (US)

I have been working at Rackspace full-time for more than 3 years

ProsJob flexibility , Transparent leaders

ConsUpper Management including Managers does not care the needs of international candidate EB2 perm process and stick with the action that would cause great loss to candidate as well as Rackspace.

Advice to Senior ManagementThere should be a need of change in Rackspace Green card Employment program that not only attract international talent but also help in Rackspace growth and development. And also please make sure to avoid imposing rules in the promotion program that would not allow talented candidate to grow . And also there is a misunderstanding between departments for a long period of time that needs to be solved.

No, I would not recommend this company to a friend

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Good place to work and always challenging

Windows Support Systems Engineer (Current Employee)
San Antonio, TX (US)

I have been working at Rackspace full-time for more than 3 years

ProsVery challenging work, ability to work on many different technologies, and the people that you work with are extremely talented.

ConsSome of the culture has left, the work / life balance can be difficult to attain consistently for some positions, and the pay tends to track below averages.

Advice to Senior ManagementBetter benefits, higher pay, and look toward additional satellite offices or remote work.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Company full of opportunities

Anonymous Employee (Current Employee)

I have been working at Rackspace

ProsThe culture and the core values in this company are awesome. There are tons of internal training courses where every Racker can improve his skills.

ConsSalary average is a bit lower than other companies and this can sometimes refrain people from choosing this company .

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Overall Great Company with many perks

Devops Engineer (Current Employee)
San Antonio, TX (US)

I have been working at Rackspace full-time for more than 5 years

ProsGreat work environment, lots of creative people solving interesting problems.

ConsSome jobs are better than others, entry level work can be tedious. If your willing to work hard and grow you can advance quickly into various roles from sysadmin to developers to management.

Advice to Senior ManagementFocus more on customer service and less on chasing the next big thing. Don't worry about growth, instead worry about making a great experience.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great company, not very technologically advanced... for a company operating in the tech space.

Anonymous Employee (Current Employee)

I have been working at Rackspace full-time

ProsIncredible opportunities for me, especially since I had no relevant experience going in

Fun sales atmosphere

ConsBasically a mid market managed services provider desperately trying to compete against Amazon, Google & Azure
Archaic systems
Lack of intelligence on a day to day level for sales strategy, Marketing do well to get the leads funnelled through

Advice to Senior ManagementInvest in identifying GREAT companies as potential customers. Support the development community and learn from them.

Help keep fanatical support alive internally

Focus on ways to improve the way we operate instead of always just hiring new people and asking them to perform processes that could be automated

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Good at classic hosting

Systems Architect (Former Employee)
San Antonio, TX (US)

I worked at Rackspace full-time for more than a year

ProsTons of company spirit, in a good way. I say that as an introvert.

ConsI'm not sure management ever figured out what to do about Cloud Envy. Openstack is nice but "OSS for spite" isn't a strategy. (Ask Sun.)

Some of the architects are clowns who couldn't code their way out of a paper bag.

Yes, I would recommend this company to a friend

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Good Company

Software Developer (Current Employee)
Austin, TX (US)

I have been working at Rackspace full-time for less than a year

ProsIt was a fun place to work.

ConsLots of long hours at RS.

Advice to Senior ManagementKeep up the good work.

Yes, I would recommend this company to a friend

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Overall company is great, has a laid back atmosphere, and is a fun place to work.

Windows Systems Administrator II (Former Employee)
San Antonio, TX (US)

I worked at Rackspace full-time for more than a year

ProsLots of training available, fun environment, pretty good benefits.

ConsNot a big fan of peer ranking systems and promotions being dependent on them. Not much room for advancing in career or pay. Salaries are ok, but a lot of other companies pay 20-35% higher for the same positions. Seems like for the young, single professiona straight out of college, this is the perfect place to work. But if you have long-term career goals that include advancing in position or pay-scale, or you have a family to provide for, you might want to look elsewhere or consider this a starter job.

Advice to Senior ManagementReward your employees for their hard work with more opportunities for advancement. Focus more on overall employee morale rather than making the office fun. All the fun and games won't make a difference if the employees don't feel their hard work is recognized and appreciated.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Rackspace Hosting is the world’s leading specialist in hosting and cloud computing. The San Antonio-based company provides Fanatical Support® to its customers, across a portfolio of IT services, including Managed… Full Overview

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