Rackspace

www.rackspace.com

Rackspace Reviews

Updated 29 January 2015
Updated 29 January 2015
536 Reviews
3.5
536 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Taylor Rhodes
21 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 31 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 33 reviews)

  • Sometimes the work life balance can be difficult (in 13 reviews)

More Highlights

Employee Reviews

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  1. 9 people found this helpful  

    Going through a mass exodus of talent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Security Engineer in Austin, TX (US)
    Current Employee - Network Security Engineer in Austin, TX (US)

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    - Awesome Co-Workers
    - Plenty of Training Opportunities
    - Challenging work
    - Work/Life Balance
    - Generally Positive Atmosphere

    Cons

    - Low Compensation
    - Perpetually understaffed
    - Lack of clear direction
    - Expected to exceed expectations
    - Lack of organization in support structure

    A lot of the cons are due to recent changes after the new CEO was put in place. The company has driven away a lot of senior talent by forcing more work on these employees and taking away certain benefits .. all without providing any additional compensation. Was actually told in a meeting that the "awesome" company culture of Rackspace does not apply to Network Security employees due to the amount of work and lack of headcount.

    Advice to ManagementAdvice

    Pay attention to the shift in culture that is currently happening and provide a clear direction that the company is going down. Don't ostracize any of your business units and offer competitive compensation, rather than saying "lawlzz, we you should be lucky to even work at Rackspace, so take your low pay". The culture is dying due to the change in senior leadership and those "benefits" have disappeared which has a lot of people leaving because if you're going to deal with a crappy job, you might as well get paid more for it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Phenomenal experience but just got too political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Racker in London, England (UK)
    Former Employee - Racker in London, England (UK)

    I worked at Rackspace full-time (more than 8 years)

    Pros

    The culture is amazing, colleagues genuinely feel like friends and family.
    Genuinely customer centric
    If you prove yourself then you can progress quickly
    Some truly phenomenal leaders....they're outnumbered though

    Cons

    Senior leaders were brought in to help the company scale but sadly they only managed to pollute the culture with typical "big company" mentalities. Rhetoric became more valuable than results and, as long as you talked a good game you would be safe. The company focussed so much on employee engagement that managers had a tough time trying to exit under-performers and, sadly this has meant that the once inspiring mission of "being recognised as one of the world's greatest service companies" is now just a hollow ideal as the standards have dropped to an irreversible low.

    Advice to ManagementAdvice

    Employee engagement, culture fit and results are all ingredients for sustained success. Don't view these as separate playing fields, it's ok to ask for world class results from your staff when you invest so much in their engagement and, when you find someone that's not pulling their weight or undermining the culture then get rid of them.

    Recommends
    Negative Outlook
  3.  

    Good culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in San Antonio, TX (US)
    Former Employee - Sales Representative in San Antonio, TX (US)

    I worked at Rackspace

    Pros

    good honest folks Great office environment.

    Cons

    company is playing catch up with the big cloud companies.

    Advice to ManagementAdvice

    Don't over promise

    Recommends
    Negative Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Slightly above average, but getting better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX (US)
    Current Employee - Anonymous Employee in San Antonio, TX (US)

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    This part really depends on your age and your previous work experience. The atmosphere here is pretty laid back. The offices are geared towards openness and fun, meaning there are no 'offices', only cubicles, mostly with low walls between so you can see over them. Fun in that there are things like funky themed meeting rooms, slides from one floor to the other, video game machines, etc., to keep the employees entertained.

    As far as benefits, Rackspace has very nice ones. They've finally got a very good, competitive health care provider with a nice array of options. There's an ESSP and stock options program. And I find that the PTO program is very competitive. I've been here almost 8 years and I get 6 1/2 weeks off a year.

    Cons

    The thing I most dislike about Rackspace is the management structure. I've personally seen over 20 people promoted to management that should never in anyone's wildest dreams be managing anything, much less people. You can get promoted here based on who you know more than what you can do or what your experience is. That drives me crazy. Also, too many people are still hanging on to the 'startup' mentality, even though there are now over 6000 employees here working in mutliple countries. The days of just winging it should be long over. Unfortunately, too many people, a lot of them the exact managers I'm complaining about, just do things based on whatever sounds good to them. If you're looking for things like agile, look elsewhere. Project management here is a joke.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 8 people found this helpful  

    Truth is slowly unveiling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager in San Antonio, TX (US)
    Current Employee - Program Manager in San Antonio, TX (US)

    I have been working at Rackspace full-time (more than 8 years)

    Pros

    There is always the opportunity to grow and learn, as the work environment is very flexible and casual, and there is room for creativity. The pace is fast, never boring, never a dull moment. A lot of great technology, innovation, great people for the most part, fun spaces to work (not necessarily good for productivity though) I have met a lot of great people, sadly few of them made it to better positions, or just got tired and left...

    Cons

    Where to begin... there are a lot of VP's, it is very top heavy. It is very political, hardly a meritocracy, and women and visible minorities have it much harder... unless they are able, somehow, to join the boy's club who run the show, and keep promoting their friends, protecting each other. I saw more than 1 promotion that would skip levels (e.g. from sales rep to director) Great people have left because they are not treated with respect, and those who are left behind are either benefiting from the corruption knowing they won't get that salary and title anywhere else, or try to get by until they find a new job, or just feel like no other place will pay them as much in San Antonio (but they are wrong) Rackspace causes low professional self esteem to a lot of people. Many managers and above are not prepared for the job, but they fake it for as long as they can, hence the constant realignments, plus the attrition that saw an all time high in 2014. I guess these are the pains of a growing company?

    Advice to ManagementAdvice

    Reinvent yourself

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 4 people found this helpful  

    It is not a bad company to work for, but it is not as great as the hype.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in San Antonio, TX (US)
    Current Employee - Account Manager in San Antonio, TX (US)

    I have been working at Rackspace

    Pros

    Fun people, relaxed culture, food trucks, and adjustable working hours.

    Cons

    The opportunities for growth and development have diminished over time.

    Advice to ManagementAdvice

    Hire more people.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Used to be a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Datacenter Operations Technician II in Grapevine, TX (US)
    Former Employee - Datacenter Operations Technician II in Grapevine, TX (US)

    I worked at Rackspace full-time (more than 5 years)

    Pros

    Rackspace created an amazing culture and the work environment has been very laid back. There are always events going on from raffles to cookouts to team outings that kept working with fellow Rackers feeling like one big weekend lan party, everyone felt like they were friends instead of just coworkers, which leads into some of the cons.

    Cons

    I worked within the data center so some of this may not apply to Castle. Management tends to be very forgetful, doesn't pay much attention to team members unless something goes wrong, and as the company grew from several hundred to 4000 rackers and beyond, a lot of the policies changed. With the speed of it's growth, many policies would change multiple times within a quarter. Time off wasn't much of an issue, if you had the eto and wanted a night off, you could easily take it, but submitting for a sabbatical, it became a lengthy process that had to be reviewed before it got approved, which is understandable as it does need planning within your team to provide coverage. Though if you make one mistake, your sabbatical can be denied and you will have to wait until the next calendar year before being able to apply again. You're also requested to document how you spent your time and to create a presentation to show the rest of the company which can somewhat seem like homework over summer vacation. Pay was also a bit under the average for this type of position. At one point they did a study and found that they were paying much higher than the similar companies for the same positions. This caused a restructure that became a reoccurring thing. As mentioned being a pro, having the feeling that everyone was more of a friend than a coworker also has it's negatives. As they allow family to work together and encourage Rackers to refer their friends who would fit in well with the culture, you can see where this played a role in inner office politics and where management seemed to take part in. Nepotism would go overlooked and at times seemed to be rewarded, and there seemed to be "clicks" that you would fall in and out of over time.

    Advice to ManagementAdvice

    Take the time to acknowledge your employees/team members. Even a small compliment to their work can boost their moral exponentially. Allow them to move positions to another team to further their experiences and expertise.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 5 people found this helpful  

    Used to be one of the best places to work....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    Team mates care about the people they work with. they mentor and build up their co-workers. I have seen teams really pull together to deliver an awesome result to a customer.

    Cons

    lots of things shoved in our faces but if you oppose those things, out the door... best to shut up and put your earphones in. It seems like they care about the employees and their families but do something that may impact the business goals and they are all over you even when your family obligations are supposed to come first.

    Doesn't Recommend
    Negative Outlook
  10. 1 person found this helpful  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Tech in San Antonio, TX (US)
    Current Employee - Customer Service Tech in San Antonio, TX (US)

    I have been working at Rackspace full-time (more than 8 years)

    Pros

    Stable work environment. The company is headed in the right direction and the leadership care about the company.

    Cons

    The culture has changed drastically for the old school Rackers. There are a lot of social cliches mostly formed from college buddies that help to get each other hired. The pay isnt the best but certainly not the worst.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 5 people found this helpful  

    When the role was advertised it seems too good to be true and it was, maybe i was too naive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Center Technician Level II
    Former Employee - Data Center Technician Level II

    I worked at Rackspace

    Pros

    - Some of the people that work their are great and make it feel like a real family.
    - Free pizza once a month.
    - Free drinks.
    - It has to be run in a certain way to succeed, so you cannot blame the data center management too much.
    - It is a good foot in the door, but don't hang about if you don't see yourself progressing. There are millions of companies out there and they try and make it seem like you will be lost if you leave.

    Cons

    - The Data Center should not be called or associated with the Rackspace name as it is completely a different place from the main office.
    - You go for a week induction at the main office where it is amazing, fun and colorful and then you get to the data center where it is dull, everyone is unhappy and they try to trap you from progressing.
    - The awards for the "best place to work for" are based on the Hayes office and do not incorporate the feelings of the data center.
    - The pay is appalling for the hours you put in, however like i said earlier it is a good foot in the door to gain some experience.
    - Working hours in the data center are 9hours long not 8. Do not fail to consider this carefully this like I did before I joined, it soon catches up on you.
    - You will not be judged on your performance to get promoted but on how toady you get with managers.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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