Rackspace Reviews

Updated 29 March 2015
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Employee Reviews

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  1. 7 people found this helpful

    Not really sure what to make of this place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development Consultant in Hayes, England (UK)
    Former Employee - Business Development Consultant in Hayes, England (UK)

    I worked at Rackspace full-time (more than 3 years)

    Pros

    If your hitting target you get treated like a king. Games Room, Dress down, Birthday off and cool office.

    Cons

    Management are seriously clueless. This is from the very top down right through to support and especially Sales. I was one of their top performers for over two years and instead of management helping me do better my role was constantly hindered and changed to the point i had enough. Its a shame as i truly bought into the values the company try to convey. Also - there is a big company culture in sales to screw customers over once they are onboard. Sell what you can actually do opposed to a pipe dream.

    Advice to ManagementAdvice

    Stop changing things. Have a plan and stick to it. The constant shift in company strategy is a joke. When implementing change stop panicking at the first sign of trouble and change things further. To be successful you need stability. Also, please stop hiring idiots as managers - over my two years the whole environment became very qlicky. Reward people on merit - not on how much butt they can kiss. Core values is your biggest strength - that needs to stay true throughout the business - At all levels.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. Best place I've worked at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Pros

    Great culture, good people all round, relaxing environement but work hard, would recommend for anyone

    Cons

    If not on support floor hard to get noticed

    Recommends
    Positive Outlook
    Approves of CEO
  3. SDT intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Pros

    Opportunity to learn more. Very good working environment.

    Cons

    Some teams are too busy. Difficult to get hold of mentors to seek guidance.

    Recommends
    Approves of CEO
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  5. 6 people found this helpful

    Rackspace is a great 'stepping stone' company to give you the skill set to progress in your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enterprise Account Manager in Austin, TX (US)
    Current Employee - Enterprise Account Manager in Austin, TX (US)

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    Rackers are still a very unique breed, they are a joy to work with.

    Cons

    Leadership has turned from caring about customers and Rackers to our shareholders.

    Advice to ManagementAdvice

    Go back to the basics.

    Recommends
    Negative Outlook
  6. 2 people found this helpful

    Overall great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace

    Pros

    Very smart people to work with

    Cons

    The culture often times tends to be very supportive of extroverts. Not for everyone.

    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful

    Great company, edge technology - going downhill with too much middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Antonio, TX (US)
    Former Employee - Anonymous Employee in San Antonio, TX (US)

    I worked at Rackspace full-time (more than 3 years)

    Pros

    Working with the most cutting edge Cloud technology
    Great benefits
    Vast majority of co-workers are the most intelligent and generous people in the world.
    Ample training opportunities.

    Cons

    Growing pains - in attempting to grow from a medium to large-size enterprise, they have hired a surplus of middle-managers who know little about the technologies involved, and only seem to have one strategy. Re-shuffle teams and re-shuffle the organization.

    There is a lot of cronyism, and politicking - depending on the organization.

    Advice to ManagementAdvice

    Adhere to the Core values. I left because they were not being practiced.
    Continue focus on customer and providing Fanatical customer support.
    Everything else is just talk.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful

    Great environment for fostering growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Pros

    Great culture with lots of intelligent people all around you. Promotes knowledge and training. Open culture of communication. everyone seems to be working to improve things at all times.

    Cons

    Understaffed - Complicated internal systems - segmentation of teams who are also understaffed

    Advice to ManagementAdvice

    staff up to deal with growth. train efficiently and stick to standardized processes

    Recommends
    Positive Outlook
    Approves of CEO
  9. Best company and the ultimate in servant leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in San Antonio, TX (US)
    Current Employee - Sales Manager in San Antonio, TX (US)

    I have been working at Rackspace (more than 5 years)

    Pros

    Great culture, lots of development opportunity. Well position for the future.

    Cons

    Prior strategic missteps have made the road more difficult.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 13 people found this helpful

    Underpaid, Bad management, Good friends

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Support Systems Engineer in San Antonio, TX (US)
    Current Employee - Senior Support Systems Engineer in San Antonio, TX (US)

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    Good friends who understand the same pain you are going through with this company

    Cons

    Not paid enough to put up with the demands your manager is giving you. Your manager has no idea how to manage, so the blame always falls on you. They have a management training program, but it does not seem to be helping with these new managers. They throw them in the wild and use the floor as a training ground. We are not a startup anymore, but they try to treat it as it is. If your customer complains, it is all your fault (sse) and not the AM, BDC, or any of the admins who screwed up.

    Before, it was all our cloud and no one else's, but now it is everyones cloud we manage. We don't even have people who understand our cloud, let alone now manage other clouds :( SLT is trying to throw darts blindly to see what works. We did this 5 years ago and got hurt and here we are doing it again.

    Politics suck here. Make sure to play the game right to get promoted. Will leave it at that.

    Advice to ManagementAdvice

    You need to start hiring better tech talent or you will be in some pain in the near future.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. Rackspace Financial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Pros

    Fun environment and exciting industry

    Cons

    Small company that's still trying to determine where it fits into the mix

    Recommends
    Neutral Outlook
    No opinion of CEO

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