Rackspace

www.rackspace.com

Rackspace Reviews

Updated 25 January 2015
Updated 25 January 2015
529 Reviews
3.6
529 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Taylor Rhodes
15 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 31 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 33 reviews)

  • Sometimes the work life balance can be difficult (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 10 people found this helpful  

    Data Center Operations II, you're busier than you're compensated for. Company direction and goals are debatable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Center Operations Tech II in Elk Grove Village, IL (US)
    Former Employee - Data Center Operations Tech II in Elk Grove Village, IL (US)

    I worked at Rackspace full-time (more than an year)

    Pros

    Some management and most team members are great, fantastic people to work with. The culture is close to that of what would be experienced at google, netapp, or other big fortune companies. Snacks, Drinks, Outings. From the beginning they make you really feel like you're part of something big. They have some great tools to work with that make your job a pinch easier but doesn't make everything a piece of cake obviously. Advancement is encouraged and more than welcome to anyone willing to take it on.

    Cons

    I say some management are great to work, but most are not. Some in particular will actually lie to your face towards upper management just to escape any trouble they may face by making bad decisions. When those specific people aren't lying? They're assigning you projects or some emergency fixes for you to do, then turn around and take full credit for it without acknowledging you. The communication between departments are severely non existent. The left hand doesn't know what the right hand is doing type of company to be brutally honest. Very talented bottom line employees come with fantastic and amazing ideas and the ideas never reach implementation. There are typical "clicks" in the company, and if you're in that "click", you have nothing to worry about. I had an idea to implement a new global process in summer of 2014, it was shot down due to the current process working "okay". Winter of 2014, they are now working to revise the entire process using my exact ideas and being credited to someone else. These are the main issues which led me to leave. Finally, the company pays lower than the market average and the worst part of it is? They will tell you they're fully aware that they aren't paying everyone nearly enough, but have no immediate plans of correcting the issue. I believe that was the trigger for me to start looking around for another job. I wasn't going to stay with a company that admits the issues but sweeps it under the rug. It was a polite way of slapping everyone in the face.

    Advice to ManagementAdvice

    You have great, talented people. Show them that you want them. Compensate fairly. The company boasted how it wants to save money and strategically invest, yet the pit where the money falls is with your high turnover. Invest in the bottom line that makes your company tick and you may just see a yourselves where you want to be. Find broken management and terminate the bad habits therein. Establish better communication between departments at a data center level. People are starting to care less and less about food, drinks, and outings if it meant if they can be compensated more.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    SQL Business Intelligence Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Intelligence Specialist in San Antonio, TX (US)
    Current Employee - Business Intelligence Specialist in San Antonio, TX (US)

    I have been working at Rackspace

    Pros

    I love the people I work with and the freedom this company gives me to pursue other interests and grow my skill set.

    Cons

    It can feel disjointed at times and multiple people going in many directions can be frustrating.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Best company I have worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Infrastructure Engineer in London, England (UK)
    Current Employee - Lead Infrastructure Engineer in London, England (UK)

    I have been working at Rackspace

    Pros

    I have been in the IT industry for many years and through many different companies. IT is tough, long hours, high demands and the constant changing technology trends make it a risk for burn out. Rackspace rewards it's staff for hard work and employees people that are either the top of their fame or have the potential and enthusiasm to get there. The culture identifies that the demands put on you are strenuous and tries to ease that by rewards and an essence of fun. Most staff are engaged in what they do and that leads to a relaxed atmosphere. Staff are approachable and are happy to interact on personal levels to form strong relationships.
    Rackspace is a very open company. Management don't seem to have hidden agendas, financial updates are constantly given, strategies are explained to the staff and managers are treated as advisors rather than authoritative dictators. All managers are approachable right up to the CEO and they take time to find out a little more about you as a person.

    Cons

    Rackspace on boarding process is long and drawn out. If you think you are going to start your job on day one you are mistaken. In someways it eases you in to your role but in others after a couple of months of the softly softly approach you just want to get on with something meaty.
    If you want job and sit in the same position for years this is not the company for you. Most people who make it in the company move roles every 18-24months.
    If you are introverted and can't make friends outside of your team the culture is wasted on you and you will not succeed here. Taking part in activities, walking up to someone's desk randomly and asking how their day went and giving back to the community is the way forward for any new recruit. The company is large and you will just become a number if you don't network with people.
    This year has been a tough year for rackspace globally. CEO quits, share prices drop, aws and asure become more powerful and rackspace loses it's way a bit. New CEO and strategy to put the service in front of everything else shows me that rackspace and the management team are setting off on the right track.

    Advice to ManagementAdvice

    The tools we use are all over the place. We need a project with a number of departments input to standardise and unify them.
    Regions need to be a bit more integrated. Sone teams tool out only in the US which has some benefits but we should have some champions in other regions.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Excellent people centric company to work for....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Blacksburg, VA (US)
    Current Employee - Software Developer in Blacksburg, VA (US)

    I have been working at Rackspace full-time (less than an year)

    Pros

    Management that truly cares, good plan for the future, constant technical opportunities and challenges, great work environment.

    Cons

    Improve a few of the time off benefits

    Recommends
    Positive Outlook
    Approves of CEO
  6. 3 people found this helpful  

    It's not worth it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Antonio, TX (US)
    Former Employee - Anonymous Employee in San Antonio, TX (US)

    I worked at Rackspace full-time (more than 5 years)

    Pros

    There are some really smart people here. The education program Rackspace has built is second to none. Employee training is seriously Rackspace's strongest asset. San Antonio is one of the cheapest places to live in the US. Salary increases do come if you bounce around the company a lot and do good and make NO MISTAKES. However this takes time. Simply put, Rackspace has survived all these years because it has smart people.

    Cons

    There are some really politically and narrow minded people here. Support has turned into a call center without the micromanagement of phone time. Some great techs and people are still left in the company but unfortunately they are churning every year. The culture is sadly not the same as it was 7 years ago. Some of the culture is better but most is not. The company residing in San Antonio is killing the ability to bring new talent in. It is the only game in San Antonio aside from government contracts. This lack of new talent and over bearing VP levels are crushing morale through all levels. Don't make a mistake at Rackspace as management never forgets and some don't forgive. The pay levels are sub par to market because of the San Antonio cost of living. Which Rackspace tries to make up for with a sub par bonus and great training.

    Advice to ManagementAdvice

    There needs to be mass personnel and ideology changes (not specifically termination) above the manager layer and below the C-Level Execs. Stop re-orging every two years or find a new smoother way to re-org; it's killing your people. Ask yourself this, why is everything in support an emergency? Why can't the work environment and stress levels in support be like that of other departments in other parts of the company?

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Mass exodus of the people who work the hardest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Rackspace full-time (more than 3 years)

    Pros

    Great people who work hard and take care for one another.

    Cons

    -Extremely low competitive salary
    -Benefits constantly changing
    -Director level and above have lost sight of the actual work being done by Rackers and what is actually needed by the customers
    -Ineffective customer implementations and product roll outs
    -Acquisition selling through unsupportable promises of delivery
    -Little accountability for those teams that are causing the largest mistakes
    -Unstructured/ ever changing bonus structure
    -Culture of old is being used as a veneer to cover up the mass exodus and faults.
    -Wrong people are being blamed for the recent issues.

    Advice to ManagementAdvice

    NPS is not going to be able to save Rackspace culture or be a ultimate answer to the problems over the last year.. Institutionalization will not solve for the issues regarding headcount and workloads. Your teams are giving everything they have and are now being told that they need to give more for less. Start listening to what is being said by those closest to the customers. They are the lifeblood of Rackspace and until they are compensated fairly and given equal work load balance between the segments, the culture will not survive.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great place to be - Not what it once was - some ways better some ways not

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time (more than 8 years)

    Pros

    I was a Racker for 4.5 years left post-IPO and came back 10 months later - Culture has changed in many ways but core of the culture remains. I've now been back almost 4 years and don't plan on leaving again. Training opportunities are better than any other place I've been. There are some middle managers that seem to have more focus on metrics than getting the team but there are more that focused on their team first.

    Cons

    compensation and other politics are the main reason I've seen others go however those have also had relocation to other parts of the country - I've seen no one leave and stay local - also some decisions have been made that were good for business but not handled / communicated within the core values

    Advice to ManagementAdvice

    Remember Full Disclosure - Bad news First - some internal comms have NOT been handled well and addressed officially AFTER being called out on internal channels

    Recommends
    Positive Outlook
    Approves of CEO
  9. 5 people found this helpful  

    Was once a great place, but now it has changed for the worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sse in San Antonio, TX (US)
    Current Employee - Senior Sse in San Antonio, TX (US)

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    Get to learn a lot of new tech. Some down to earth co workers. Some good managers that actually help your career. semi relaxed dress code

    Cons

    Low pay for the industry. Benefits are OK, but seem to get worse every year with premiums and/or co-pays. Hard to take actual vacation as you have to find coverage for your accounts. When you want to interview, you get shot down from HR not allowing you due to your current position. Also, there seems to be a buddy system here on who is recognized.

    Advice to ManagementAdvice

    Get rid of the managers who do not lead. They only protect their self and not their reports. You wonder why so many people are leaving. It is either low pay or mismanagement.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Too much changing of not the right things. Extremely limited career advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Antonio, TX (US)
    Former Employee - Anonymous Employee in San Antonio, TX (US)

    I worked at Rackspace full-time (more than 5 years)

    Pros

    Very relaxed dresscode.
    Free drinks
    large pool of vacation starts on day 1 (But is very hard to use if you are in sales or support as cross overs are needed, and due to the recent change vacation time is no longer paid out when you leave, nor are you allowed to roll it over at year end.)

    Cons

    Change is constant here and not for the faint of heart. Be prepared to change bosses and desks at least twice a year. Mission strategy is inconsistent and because of the constant change, quality of product deliverable suffers (especially related to cloud.) Engineers and support staff are some of the most overworked and underpaid people there - very disappointing for those having to be on call 24 x 7. Taking vacation is almost impossible since you need a crossover - and no one wants to take on extra work for some one who is going to be gone more than a few days.

    401k match is very low = $2,040 on an annual basis. As the demographic of this company changes that will definitely be something to be fixed.

    This is very much a "Like Me" workplace. As others mentioned, raises and promotions (or simply interviewing for them of the feedback from those interviews) is off the wall with favoritism going to those you are friends with, drink with, play golf with - instead of giving to those who work for it. Too much internal politics, and those who have the favored positions know it and aren't going anywhere. Extremely limited career opportunities due to the slotting of the 'chosen ones'. For all these reasons turnover has been very high with lots of talent and senior people leaving.

    Compensation is below average for the industry and hours worked, people can easily go elsewhere and make 10-30% more in some cases.

    Advice to ManagementAdvice

    Eliminate most of the middle management, and hire and retain the best people for the jobs period.

    If you claim you are a big Boy company, act like one, and not like a "click" at a junior high.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 6 people found this helpful  

    Great company. HIGHLY political.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace

    Pros

    Loved the high energy work environment. Lots of smart people doing interesting things and high willingness to engage in problem solving.

    Cons

    Middle management terrible. Senior management out of touch. Politics and favoritism rampant.

    Recommends

Work at Rackspace? Share Your Experiences

Rackspace

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.