Rackspace

www.rackspace.com
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  1. 10 people found this helpful  

    Low pay, which Culture can never make up for....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX (US)
    Current Employee - Anonymous Employee in Austin, TX (US)

    I have been working at Rackspace

    Pros

    - company culture
    - great technical folks
    - some training

    Cons

    - low pay
    - no upward mobility
    - middle management that doesn't have a clue
    - empty promises

    Advice to ManagementAdvice

    Learn about servant leadership, and start Enabling and Empowering the folks that work for you!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 8 people found this helpful  

    Volatile growth = incompetent mid-management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Antonio, TX (US)
    Former Employee - Anonymous Employee in San Antonio, TX (US)

    I worked at Rackspace full-time (more than a year)

    Pros

    Fun environment, successful (growing) company, opportunity for advancement, opportunity to expand knowledge and skills, decent pay, casual atmosphere (when not client-facing).

    Cons

    Rackspace's volatile revenue growth has led to the promotion of many unqualified mid-managers, either for lack of other options or because they are promoted by friends. The teams beneath these poor managers suffer as a result. The company has a very "in club" environment that looks out for each other rather than the best interests of the company or all employees.

    Support staff is considered on call 24/7, which can be upsetting when you're trying to achieve a healthy work-life balance with family, friends, hobbies, and sleep.

    Much of the company's financial success can be attributed to good real estate wins (Dallas DC & San Antonio HQ) and are not indicative of a successful business model via products and services. Long-term gains may not be as lucrative as the company's early years.

    Advice to ManagementAdvice

    Get a handle on the low-level management running your teams. Poor managers poison the employees who are on the front lines with your customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 14 people found this helpful  

    Sad to say it was nothing like they promised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager
    Former Employee - Program Manager

    I worked at Rackspace full-time (more than a year)

    Pros

    Good on your resume (for now at least)

    Cons

    It looked so good from the outside but "Racker culture" if it ever existed is long gone. RS likes to quote it's harder to get into Princeton than Rackspace but many employees are underskilled and not weeded out by simple interview process.

    Worst politics of any corporation I've seen.
    Very little accountability.
    Chains of management doing nothing. One dev works for one manager who works for another manager and another... 1.7 workers per manager on average.
    No hope of promotion. No transparency of how to get promoted unless you're friends with the right people.
    Super bureaucratic. Can't get expenses signed off. Can't travel. Can't move internally without all the boxes checked.
    Shifting strategy and changes in direction all the time.
    Overqualified people doing simple tasks for underqualified managers.
    Pay is below par for the market. First thing manager said to me when I joined was to never expect a raise (2-3% for the superstars, he said). Wow, so motivational.
    Technology is fairly weak and ability to plan/implement/execute is very poor. Always missing delivery dates.
    Layoffs happening while company still hiring 40-50 people a week (look at the listings on LinkedIn!)
    Training is weak-to-nonexistent
    More of sales/marketing company than a tech company. Employees expecting tech will be disappointed.
    Rampant waste - agencies and vendors everywhere doing basic tasks.
    Cross-functional silos and constant reorg'ing mean slackers can hide and never get fired or called out.

    RS needs to get bought or sold instead of being run by amateurs like a $1 billion mom and pop shop. I wasted two years here but knew it was a dead end after 3 months.

    Advice to ManagementAdvice

    "SLT" as it's called here is bloated and full of ineffective managers or Graham's sycophants. Need to clear house and fire 75% of director-and-above.

    Doesn't Recommend
    Negative Outlook
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  5. 1 person found this helpful  

    Like no other

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)

    I have been working at Rackspace full-time (more than 8 years)

    Pros

    Rackspace is an incredible place to work. You're surrounded by brilliant and fun people to start off with. Development and training opportunities are abundant & You've every chance to advance your career and move up wards, and sideways

    Cons

    Tools and systems are a little painful, and sometimes the US have too much say in affair

    Advice to ManagementAdvice

    Sort out a working automation and development team (Internal)

    Recommends
    Positive Outlook
    Approves of CEO
  6. 8 people found this helpful  

    Slightly above average, but getting better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX (US)
    Current Employee - Anonymous Employee in San Antonio, TX (US)

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    This part really depends on your age and your previous work experience. The atmosphere here is pretty laid back. The offices are geared towards openness and fun, meaning there are no 'offices', only cubicles, mostly with low walls between so you can see over them. Fun in that there are things like funky themed meeting rooms, slides from one floor to the other, video game machines, etc., to keep the employees entertained.

    As far as benefits, Rackspace has very nice ones. They've finally got a very good, competitive health care provider with a nice array of options. There's an ESSP and stock options program. And I find that the PTO program is very competitive. I've been here almost 8 years and I get 6 1/2 weeks off a year.

    Cons

    The thing I most dislike about Rackspace is the management structure. I've personally seen over 20 people promoted to management that should never in anyone's wildest dreams be managing anything, much less people. You can get promoted here based on who you know more than what you can do or what your experience is. That drives me crazy. Also, too many people are still hanging on to the 'startup' mentality, even though there are now over 6000 employees here working in mutliple countries. The days of just winging it should be long over. Unfortunately, too many people, a lot of them the exact managers I'm complaining about, just do things based on whatever sounds good to them. If you're looking for things like agile, look elsewhere. Project management here is a joke.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7. 12 people found this helpful  

    Senior Program Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager
    Former Employee - Program Manager

    I worked at Rackspace

    Pros

    Dress Code, Work/Life Balance, Free Gym.

    Cons

    Politics that make the Game of Thrones look tame. Promotion is based on popularity. Rackers aren't given the tools they need to take care of their customers.

    Advice to ManagementAdvice

    Take a hard look at your managers (VPs, Dir, Sr Mgrs, Mgrs). Don't just look at their engagement scores, but look at the effectiveness of their teams. Get rid of your directors with no direct reports.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Great culture and people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Linux Systems Administrator III in London, England (UK)
    Former Employee - Linux Systems Administrator III in London, England (UK)

    I worked at Rackspace full-time (more than 3 years)

    Pros

    Great culture, people and you can always learn new things from your co_worker.

    Cons

    Depend on which department you are in there may be limited opportunity to move up. But doesn't mean that there is no development option as long as you are motivated and hard working :)

    Advice to ManagementAdvice

    Keep up the good work and please keep people at the center as this is your secret saurce to continued success!

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 12 people found this helpful  

    Going through a mass exodus of talent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Security Engineer in Austin, TX (US)
    Current Employee - Network Security Engineer in Austin, TX (US)

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    - Awesome Co-Workers
    - Plenty of Training Opportunities
    - Challenging work
    - Work/Life Balance
    - Generally Positive Atmosphere

    Cons

    - Low Compensation
    - Perpetually understaffed
    - Lack of clear direction
    - Expected to exceed expectations
    - Lack of organization in support structure

    A lot of the cons are due to recent changes after the new CEO was put in place. The company has driven away a lot of senior talent by forcing more work on these employees and taking away certain benefits .. all without providing any additional compensation. Was actually told in a meeting that the "awesome" company culture of Rackspace does not apply to Network Security employees due to the amount of work and lack of headcount.

    Advice to ManagementAdvice

    Pay attention to the shift in culture that is currently happening and provide a clear direction that the company is going down. Don't ostracize any of your business units and offer competitive compensation, rather than saying "lawlzz, we you should be lucky to even work at Rackspace, so take your low pay". The culture is dying due to the change in senior leadership and those "benefits" have disappeared which has a lot of people leaving because if you're going to deal with a crappy job, you might as well get paid more for it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Great place to grow as a software developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer II in Blacksburg, VA (US)
    Current Employee - Software Developer II in Blacksburg, VA (US)

    I have been working at Rackspace full-time (more than a year)

    Pros

    Rackspace really does have a fantastic culture. There is a lot of pride around being a "Racker." There are a lot of really smart people doing great work. Pay, benefits, etc are all very competitive.

    Cons

    There is a lot of inconsistency between the quality of teams. There are some really top-notch teams and there are teams full of people who just don't seem to be able to get anything done. The offices all seem to have different priorities and cultures. The Blacksburg office is a great space but located in a terribly boring little town.

    Advice to ManagementAdvice

    Make the path to promotions more clear. Promote more often.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    Awesome company, great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Pros

    Amazing people, true friends and family, supportive of work life balance, GSD attitude

    Cons

    Constant change and lack of some basic processes you'd expect at a company this size

    Advice to ManagementAdvice

    Continue to invest in your people, instill more innovation

    Recommends
    Positive Outlook
    Approves of CEO

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