Rackspace

  www.rackspace.com
  www.rackspace.com

Rackspace Reviews

Updated 17 November 2014
Updated 17 November 2014
493 Reviews
3.6
493 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Graham Weston
80 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 26 reviews)

  • Great culture and endless opportunities (if you earn them) (in 30 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 34 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    Not nearly as great as it was, but still good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Ops Administrative II in San Antonio, TX (US)
    Current Employee - Linux Ops Administrative II in San Antonio, TX (US)

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    Awesome office
    Many great peers
    Some excellent managers
    Excellent Core Values
    Pretty laid back
    Food trucks!!!
    Lots of open source
    Flexible focus of work
    Business is improving slowly

    Cons

    Upper management is often very political
    Core Values are rarely followed
    The really, really bad Rackers are not fired when they should be
    Tends to make managers out of people with no managerial experience at all
    Departments nickle and dime eachother
    Too many layers of management
    Rackspace culture gets worse and worse as time goes on

    Advice to ManagementAdvice

    Cut out two layers of management
    Consider Core Values in everything you do. They're plastered everywhere, yet you still ignore most of them!
    Focus Rackspace on what we do best and strip out the rest

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager III in San Antonio, TX (US)
    Current Employee - Project Manager III in San Antonio, TX (US)

    I have been working at Rackspace full-time (more than 5 years)

    Pros

    Very casual environment where people foster collaboration. It's easy to make friends, and there are lots of opportunities to volunteer in the community. They also have a Recreational Center which is free to employees, with spinning, aerobic and crossfit classes. Vendors are on site serving food each day, so makes it easy for employees at lunch time.

    Cons

    The time off and medical benefits are decent and competitive with the market. Work life balance is encouraged, but not always followed well because the overwhelming amount of work which needs to be accomplished, and at the pace leadership wants. My usual work week is 50 hours. There is also CONSTANT change - reorganizations, reprioritizing of goals, etc. Change fatigue is high, and if you are not a flexible person, this is not the place for you.

    Advice to ManagementAdvice

    Invest in the tools employees need to do their jobs well (such as stable development, testing and preprod environments), as well as allow time for employees to develop products and programs right, and with quality. It also helps to avoid burnout of employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 4 people found this helpful  

    Valued members of a winning team on an inspiring mission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer
    Current Employee - Software Developer

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    Amazing culture. Everyone is friendly and there to help. Excellent managers, lots of drive.

    Cons

    No real company direction. Below standard wages and benefits. The 401k has a THREE YEAR VEST on the match.
    Company is a San Antonio company in a Silicon Valley market - and acts like it.

    Advice to ManagementAdvice

    Decide who your customers are, and nail it for them. Rackspace's offerings tend to be a little bit for everyone.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    I love this place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiting in San Antonio, TX (US)
    Current Employee - Recruiting in San Antonio, TX (US)

    I have been working at Rackspace full-time (more than 8 years)

    Pros

    Vacation time is incredible.
    Comp is good
    Leadership is great
    Its an innovative company

    Cons

    Things move fast and you have to be able to adapt to change well or you won't survive. I see people flame out regularly because they need a slower pace.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time (less than an year)

    Pros

    Really friendly enviroment, a lot of support provider for new employees, many work place benefits.

    Cons

    Travell time from London. :D

  7.  

    Love it!

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time (less than an year)

    Pros

    Everybody helps everyone, and you're encouraged to grow within the company.

    Cons

    Don't have any cons to say about this company.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Linux System Administrator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time

    Pros

    Free soda and good environment

    Cons

    Teams behave independently and can sometimes not work toward the same goal, compensation is average.

    Advice to ManagementAdvice

    Focus on inter team building, have people of different teams work along with other teams.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good, could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Account Manager in San Antonio, TX (US)
    Current Employee - Technical Account Manager in San Antonio, TX (US)

    I have been working at Rackspace full-time (more than an year)

    Pros

    Great place to work, dress like you would like, laid back, you learn a lot!

    Cons

    Micro management, products are not compatible with the market.
    Pay is low.

    Advice to ManagementAdvice

    Fire the bad managers who don't know what they are doing and get more developers to build more products.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace full-time (more than 5 years)

    Pros

    Fantastic people and culture. Great, growing industry and many opportunities to learn, advance and grow your career as the company continues to grow.

    Cons

    As a fast growing company in a fast growing industry, the company has suffered from corporate ADD in terms of identity, focus and direction causing a great deal of self-inflicted, non-necessary change. The changes are extremely tiring and sap a ton of energy from the Rackers through organizational shifts, customer re-balancing, learning the "flavor of the day/week/month/quarter". Additionally, Rackspace is now fully engaged in the 90-day earnings reports/analyst sentiments, which results in rash decision making, not enough time allowed for investments to pay off, etc. Very poor intra-organizational cooperation to get things done.

    Advice to ManagementAdvice

    Pick a direction/strategy, stick to your guns and execute the plan.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11. 7 people found this helpful  

    What culture?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX (US)
    Current Employee - Anonymous Employee in San Antonio, TX (US)

    I have been working at Rackspace full-time (more than 3 years)

    Pros

    -Health benefits are good
    -Smart, dedicated coworkers

    Cons

    -Pay is below market; management is aware and ok with this.
    -Upward mobility extremely limited.
    -Highly stressful call center environment
    -Extremely poor staffing leads to work overload and unrealistic expectations of employees
    -Low and Mid level management effectively shifts blame onto support floor staff regarding issues, staffing.
    -Limited ability to use earned time off due to aforementioned staffing

    Advice to ManagementAdvice

    -Find and remove problem-causing low and mid level management. As long as these guys are in positions of power you will continue to have dissatisfied employees.
    -Bring back culture and work/life balance
    -Properly staff your teams so that workload is reasonable
    -Pay market salaries
    -Bring back Core Values. Remember when Transparency was a thing?

    Doesn't Recommend
    Negative Outlook

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