Rackspace

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Rackspace Reviews

Updated 17 August 2014
Updated 17 August 2014
477 Reviews

3.6
477 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Graham Weston
60 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 30 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 30 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fanatically unstable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Windows Systems Administrator  in  San Antonio, TX (US)
    Current Employee - Windows Systems Administrator in San Antonio, TX (US)

    Pros

    10% quarterly bonus (if your lucky)
    Flexible work schedule

    Cons

    Hard to work your way up unless you are in certain 'cliques'
    bonuses are there but they are unreliable
    Pay is low for market and keeps getting lower the longer you stay

    Advice to ManagementAdvice

    after hours should never be an after thought, and pay should be brought up to market, not "target", for everyone atleast every few years, for those who even stay that long if for no other reason than to show appreciation of the job they are doing(but all this is a pipe dream). Transparency and full disclosure shouldn't be to just are customers but to everyone

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    So much promise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Systems Administrator  in  San Antonio, TX (US)
    Current Employee - Linux Systems Administrator in San Antonio, TX (US)

    Pros

    "Culture" though not nearly what it once was, is still a standout.

    Cons

    Largely incompetent middle management. Senior management seems out-of-touch with reality. Front-lines are woefully understaffed and overworked. "Fanatical Support" has become mostly marketing B.S.

    Advice to ManagementAdvice

    All-too-frequent changes in product and company focus suggest that you don't have a clear vision. Get your fundamentals in order: the billing system is a disaster and after all this time you still don't have a functional replacement. Put an immediate stop to implementing untested system changes in Production, and hold development teams accountable for their shoddy work. Pay attention to the negative customer comments in NPS and actually do something about them instead of just cherry picking positive customer comments to make yourselves feel better.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    Enjoy going to work each day - positive work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX (US)
    Current Employee - Anonymous Employee in San Antonio, TX (US)

    Pros

    Creative freedom; personal growth is encouraged; helpful co-workers; work hard / play hard environment; great work-life balance; can work from home if necessary; always lots of free food around; free soda, tea, coffee, etc.; diverse group of people from around the world; good benefits; gym with free yoga, crossfit, etc.; learning environment; low toleration for negativity

    Cons

    Too many meetings; heavy middle management; compensation seems lower than average; environment can be distracting if you are not a people-person

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    The company is alive!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX (US)
    Current Employee - Anonymous Employee in San Antonio, TX (US)

    Pros

    The people are fantastic. Real human beings. Learning per moment is the highest pretty much anywhere, including start-ups. It's a great place to work if you love change.

    Cons

    The two cons are A) the place has an excessively high rate of change. If you eat change for lunch, this place is for you. However, B) the culture of individual heroics means that "Rackers" don't tend to get rewarded for preventing problems, developing essential processes, or being operationally excellent except in pockets. As a result, there's a lot of "dive & save" kinds of activities, far more than necessary.

    Advice to ManagementAdvice

    You have some amazing unsung heroes, Rackers who are behind the scenes making the company great. Find them. Reward them. Figure out how to keep them.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    The diversity and Family and friends atmosphere is one of the best assets of this company

    Current Employee - Space Planner  in  San Antonio, TX (US)
    Current Employee - Space Planner in San Antonio, TX (US)

    Pros

    They have flexible work times and schedules and they take the time to educate you on upcoming or previous products.

    Cons

    Some rackers feel a bit to "at home" and they don't take care a lot of the furniture and things that are given to them. Some areas of the castle are really dirty, messy, and has a funky smell..

  7.  

    Company of Geeks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Affairs  in  San Antonio, TX (US)
    Current Employee - Community Affairs in San Antonio, TX (US)

    Pros

    The people are what make this company truly the best place to work on earth.

    Cons

    As we grow its harder to know every single person in the building.

    Advice to ManagementAdvice

    Keep up the great work.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Rackspace is a people-focused organization, great culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    -A lot of room for growth
    -Great culture and working with great people
    -Employees encouraged to take initiative
    -Work life balance

    Cons

    -Can move slow at times since it's mid-sized
    -HQ in San Antonio

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Love every minute!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great culture and endless opportunities (if you earn them)

    Cons

    We are treated so well that some of the employees feel entitled to certain privileges

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Best job I have had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Windows Support Systems Engineer  in  San Antonio, TX (US)
    Current Employee - Windows Support Systems Engineer in San Antonio, TX (US)

    Pros

    Good benefits, open work schedule, reasonable salary/compensation

    Cons

    Identity crisis, no clear view on what we do as a company.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    It has been a unique experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Fun place to work. Flexible.

    Cons

    As the company grows it loses its culture,family feel.

    Advice to ManagementAdvice

    Don't forget what you did to get here and the people that helped you on the way...

    Recommends
    Positive Outlook
    Approves of CEO

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