Rent-A-Center

www.rentacenter.com

Rent-A-Center Reviews

Updated 23 January 2015
Updated 23 January 2015
527 Reviews
2.4
527 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Rent-A-Center CEO Robert D. Davis
Robert D. Davis
56 Ratings

Review Highlights

Pros
  • stable company good pay don't enjoy to go to work but i like my job (in 45 reviews)

  • Pretty decent pay considering you need no experience (in 33 reviews)


Cons
  • No work life balance due to the 50 hour work week schedule (in 39 reviews)

  • Very long hours(10-12 a day) - and it only gets worse as you move up the ladder (in 92 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    An OK experience the 2nd time there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Electronic Technician in Chicago, IL (US)
    Former Employee - Electronic Technician in Chicago, IL (US)

    I worked at Rent-A-Center

    Pros

    When they had the accounts, times were good. Some OT but not excessive. A fairly relaxed atmosphere. Limited opportunities for advancement or growth. Compensation was OK. Health Insurance became expensive.

    Cons

    Upper level management in service failed to acquire new service accounts from outside vendors. They ran off the new accounts they got in 2006 by raising their rates too high. Service techs bore the brunt of the work slow downs. Too many of us wound up using our paid time off to make up for days with no work. This company operates their service like this. Slightly over staffed and you wind up with a part time job when you start to add up the hours and your pay at the end of the year.

    Advice to ManagementAdvice

    Your failures to grow the business resulted in a lot of heart ache for technicians.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Micromanaged and poor facilities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Lansing, MI (US)
    Former Employee - Anonymous Employee in Lansing, MI (US)

    I worked at Rent-A-Center

    Pros

    Made good money while employed here. Rent to own is a high stress low reward business. Owners of franchise will take care of the people (if your numbers are in line).

    Cons

    Long hours no life. Training needs a lot of work. Micromanaging a manager is horrible. Store in Lansing is falling apart, to small to conduct proper business for a rent to own company. Delivery truck is falling apart. Manager takes credit for everything without giving praise to those who actually accomplish goals.

    Advice to ManagementAdvice

    Salaried employees working 60 hours a week is bad for business. Consider giving at least one Saturday a month off.

    Doesn't Recommend
    Negative Outlook
  3.  

    Great company to work for, until upper management stopped listening to the employee's.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rent-A-Center full-time (more than 10 years)

    Pros

    RAC was a people company, Mission " To improve the quality of life for our customers and our employees. They gathered suggestions from employee's to make the company better and RAC threw.

    Cons

    They promoted upper lower management people to upper management. They did not have the experience or ability to be VP's. No one was watching the ship and they made some bad decisions. By the time they realized the mistakes Aarons was knocking at their door.

    Advice to ManagementAdvice

    When you visit stores talk to customers, stop treating employees and ask them what needs to be done to get the business back. They have the answers! Keep your personal feeling about RAC collections procedures to yourself, this program has worked for 40 years and very time you mess with it , it costs, not only in customer loss, but also in revenue and profit. You have stopped calling fallout more times then I can remember, it does not work!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Tampa, FL (US)
    Current Employee - Account Manager in Tampa, FL (US)

    I have been working at Rent-A-Center full-time (more than 3 years)

    Pros

    Overtime, good starting pay. Paid vacation. No experience needed. Everyday is different.

    Cons

    Work life vs home life. Bugs bugs bugs. Number based job.

    Advice to ManagementAdvice

    None

    Recommends
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    There is opportunity for advancement at the store level. SMDP training will prepare you to work anywher. In RTO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Rent-A-Center

    Pros

    Great pay as well as opportunity to advance as a store manager. Corporate does not allow you to do your job on your own. The DM runs your store.

    Cons

    -Have to be a fast paced learner
    -Everything falls on you whether your at work or not.
    -Have to keep Sales and credit numbers at standard or above.

    Advice to ManagementAdvice

    -Corporate needs to step back and allow managers to run their stores.

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    Good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rent-A-Center

    Pros

    Good place to be and grow.

    Cons

    Lack of leadership currently in some areas.

  8.  

    great company but no promotion and many hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Representative in Fredericksburg, VA (US)
    Current Employee - Account Representative in Fredericksburg, VA (US)

    I have been working at Rent-A-Center

    Pros

    Steady job during the year regardless of the weather you still have your hours and you get paid every Friday

    Cons

    I'm a bilingual person even though I speak Spanish they pay the same hourly rate to the person that does not....

    Advice to ManagementAdvice

    I think managers should give to employees more incentives like bonus every month or gift cards.

  9.  

    My experience working with this company has been the best very open minded, courteous and respectful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rent-A-Center

    Pros

    You should work for Rent a center because they are an advanced company where you can learn from so many different ethnicities, trainers and work ethics to create the one best fit for you.

    Cons

    Its very time consuming you work 9 hour shifts four days a week and one eight hour.

    Advice to ManagementAdvice

    More room for advancement

    Recommends
    Positive Outlook
  10.  

    Listen to your most valuable assets ( employees)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Rent-A-Center full-time (more than 3 years)

    Pros

    You have the chance of working with really good people and you have the chance of working and get train in collection, sales, customer Servise and telemarketing.

    Cons

    There is not life and work balance. Most of the time you are working understaffed, as a result workers get over work.

    Advice to ManagementAdvice

    Listen to your employees and treat them with respect. Promotions should be for performance not recommendations

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Job was okay, but the way they deal with people varied depending on the person.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Representative in Florence, KY (US)
    Former Employee - Customer Account Representative in Florence, KY (US)

    I worked at Rent-A-Center full-time (less than a year)

    Pros

    Didn't have to worry about hours, and pay was decent. I also liked working with the people I worked with.

    Cons

    My employment ended under circumstances that another employee hired the same day was worked with.

    Advice to ManagementAdvice

    Follow a guidline in dealing with people that work in your stores.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

Rent-A-Center Photos

Rent-A-Center's Headquarters - Field Support Center
History of Growth - Lobby of Field Support Center

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