Reynolds American Reviews

Updated 29 April 2015
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3.3
255 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
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Susan M. Cameron
2 Ratings

Pros
  • Great benefits, Good starting pay, and for the most part great team members (in 34 reviews)

  • Great pay and benefits, but don't think it's long term (in 14 reviews)

Cons
  • There is almost zero work/ life balance (in 14 reviews)

  • Watch your back, senior management in information management have a problem with communicating the truth (in 14 reviews)

More Pros and Cons

Employee Reviews

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  1. great company to begin your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    training, flexibility, constantly challenging, game-changer in the industry, mgmt @ sfntc is getting better

    Cons

    work/life balance can be difficult, manager environment is important to keep your sanity

    Advice to Management

    keep it up and stay away from quick fixes & iron fist mgmt. sfntc - people as most valuable resource? walk the talk.

  2. Territory Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Atlanta, GA (US)
    Former Employee - Sales Representative in Atlanta, GA (US)

    I worked at Reynolds American full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good people, room to advance if inclined to the work required

    Cons

    Declining industry, repetitive work, stigma of the core product

  3. Territory Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The job allows for a very flexible schedule.

    Cons

    Government regulations can be tough.

    Advice to Management

    Listen to what the employees have to say and work with them.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Territory Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Reynolds American full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible schedule
    Fully loaded company car
    Gas card can be used for personal use
    Floating holidays and 14 days PTO
    Paid company giveback opportunities

    Cons

    It is nearly impossible to move from a location you are moved to. When you go through the hiring process, they make it sound like you could make a lateral move if a more desirable location opens up. Don't count on it.
    Getting a promotion from TM to AE or DM is very political and dependent on your District Manager.
    Selling tobacco doesn't exactly give you the warm and fuzzy feelings.

  6. Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Division Manager
    Former Employee - Senior Division Manager

    I worked at Reynolds American

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Sustainable company, long term potential

    Cons

    Limited bonus, hard for promotion

    Advice to Management

    listen to employees

  7. Started out as a great experience but recent changes have caused an increased work load and increased demands.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager III
    Current Employee - Territory Manager III

    I have been working at Reynolds American full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Pretty good pay, great benefits, great freedom and flexibility.

    Cons

    Increased work load and demands. With recent acquisitions it appears it is only going to get worse.

    Advice to Management

    Our plates are running over. Let's focus solely on the most important business building activities.

  8. Helpful (1)

    Innovative, industry leader, challenging, exciting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager II in Garden City, KS (US)
    Former Employee - Territory Manager II in Garden City, KS (US)

    I worked at Reynolds American full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Competitive pay, company car, corporate card, health insurance, cash awards, 12% annual bonus.

    Cons

    relocation, life/work balance, lack of personal recognition,

    Advice to Management

    Just be honest and transparent, especially from the beginning of the hiring process.

  9. A company that has treated me well over the years...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior, Division Manager
    Current Employee - Senior, Division Manager

    I have been working at Reynolds American full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Competitive Salary, investment to long-term development, benefit package, freedom

    Cons

    Needed mobility to move forward in career

    Advice to Management

    As a manager, I encourage other managers to be more open to honesty and candor, those demonstrating should be valued and those not comfortable being vulnerable should be coached.

  10. Helpful (2)

    Promotions to higher levels appear to be for younger people only.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Financial Analyst in Winston-Salem, NC (US)
    Current Employee - Senior Financial Analyst in Winston-Salem, NC (US)

    I have been working at Reynolds American full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    For Winston Salem, the pay and benefits are different. The company works towards being "hip" to attract what they feel to be the "future" of the company - people in their 20's and 30's. As such, they spend money on having a decent facility with a gym.

    In short, a decent "job" for Winston Salem area as facility is decent and pay and benefits are decent - again for Winston Salem.

    Cons

    - Demoralizing work atmosphere for people in Sr. Analyst/Lead Analyst types of roles if over 40 years of age.

    - Promotions and work assignments appear to be heavily skewed in favor of the younger workers who are often way less skilled and wise.

    - People are subjectively rated as "succession" (able to be promoted 2 levels in 5 years) or "mastery/mastery plus" (not able to be promoted 2 levels in 5 years). This rating is 100 % subjective and appears to be heavily skewed in favor of younger employees (in the company's lingo people with a longer runway)

    - Employees must sign "arbitration agreements" or forfeit any rights to a bonus. In other words, you give up your right to take up any wrongs that the company does to you (fails to promote you, etc.) with an attorney. Again, you must sign this agreement to be eligible for any bonus payment. This puts you in a terrible position with an employer in an "At Will" State meaning the company can do just about anything in wants and you already have limited rights and then sign the right to counsel away or lose your bonus.

    Advice to Management

    - Wake up and smell the tobacco. Treat all employees the same - respect, dignity and fairness.

    - Do away with that ridiculous "arbitration agreement". If you treat your employees fairly then you will have no reason to need them to sign away their right to their compensation and forfeit legal representation.

    - If you are going to "transform tobacco" you must "transform" how you operate.

  11. Great Benefits, over worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager I in Fresno, CA (US)
    Current Employee - Territory Manager I in Fresno, CA (US)

    I have been working at Reynolds American

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits offered at this job, company car, reimbursement on cell phone, internet and car wash. Your given a computer and printer. Medical and dental and vision.

    Cons

    over worked, it does not stop at 5 and the pay is not that good compared to what the hours you put in. Its hard to advance in this company unless you constantly want to be moving around to wherever they place you.

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