Reynolds American

  www.reynoldsamerican.com
  www.reynoldsamerican.com

Reynolds American Reviews

Updated 19 November 2014
Updated 19 November 2014
240 Reviews
3.4
240 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Reynolds American Chairman, President, & CEO Daniel M. Delen
Daniel M. Delen
45 Ratings

Review Highlights

Pros
  • Great benefits, Good starting pay, and for the most part great team members (in 33 reviews)

  • Great pay and benefits, but don't think it's long term (in 14 reviews)


Cons
  • There is almost zero work/ life balance (in 14 reviews)

  • Watch your back, senior management in information management have a problem with communicating the truth (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Such a great job!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager III
    Former Employee - Territory Manager III

    I worked at Reynolds American full-time (more than 3 years)

    Pros

    Company car is definitely a huge plus, with free gas. Your car is your office, everyday is a different. You're not stuck inside a cubicle.

    Cons

    Some managers tend to micro-manage

    Advice to ManagementAdvice

    Learn some constructive criticism, be more motivating to your team.

  2.  

    It does not get better than RJR!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trade Marketing
    Current Employee - Trade Marketing

    I have been working at Reynolds American full-time (more than 3 years)

    Pros

    competitive salary, great benefits, 401k match, company vehicle, work hard / play hard, certification, critical selling skills - The list goes on

    Cons

    Nothing I can think of other than IT issues, as the database runs very slow
    Promotions are a lot less as of late due to little turnover - Actually a positive

    Advice to ManagementAdvice

    Continue driving the coaching culture

    Recommends
    Positive Outlook
    Approves of CEO
  3. 6 people found this helpful  

    Good Career Starting Point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager II
    Former Employee - Territory Manager II

    I worked at Reynolds American full-time (more than an year)

    Pros

    You can create your own schedule, autonomy, company car without personal restrictions (you do pay a fee monthly for use). 6% matching 401k plan, relaxed company atmosphere, good sales training course (CSS course). The pay is on the higher end compared to the rest of the Rep jobs out there. You can make a decent living off of a TM 3 salary if you live in an affordable location. From my understanding the job security is great. They rarely fire anyone, and pretty much the only way to get fired seems to be by falsifying calls. Although the industry does decline every year, so cuts will have to be made in the future. RJR is emerging as the leader in every category except combustibles (cigarettes) through their innovative nature. They allow and encourage true partnership building relationships. Looks good on a resume.
    You should have a pretty good work-life balance, of course if you want to receive promotions then your work life balance becomes a little more geared towards work. All of this depends on your manager as well, I was lucky to have a really good one. Some are extremely strict on scheduling, and expect 8-5 in the field, 6-8 computer work and at least 2 hours of computer work on the weekends. Good vacation policy, 17 days on your first year, and freedom to use those whenever.

    Cons

    This job grows ever redundant, after you’ve established your assignment; you spend most of your days twiddling your thumbs. 99% of what you’ll be doing on a day to day basis is merchandising. If you like a challenging work environment this is not it. You also spend 95% of your time in convenience stores; so the majority of your customers will likely hate their job, which makes yours more difficult. Get used to someone complaining every time you have to remerchandise a fixture. On this topic, the majority of the merchandising you’ll be doing will have very little impact on market share, my region had 2 assignments that were vacant for an extended period of time, and those ranked in the top of region (kind of puts what you do on a day to day basis in perspective).
    You can be in dangerous work environments; depending on the assignment you are given. Speaking of assignments, you have very little choice where you are relocated, and the only way to receive promotions is based on your willingness to relocate. Promotions are also very rare, in my year and a half with the company; I believe I saw 4 promotions to the Account Manager level in the entire county. When I first started the managers would claim that promotions were based on performance, they are finally starting to admit that there is a log jam in the company now, and that high performers are looking at a timeframe of around 5 years before they can move out of the territory manager role.
    The biggest con for me is how your performance is rated. There are not any metric figures to reach, or goals they expect you to achieve to get on the succession list, or to receive a better bonus rating. My peers and I after countlessly asking truly don’t have an understanding of how our performance is rated, other than all of the managers gather in a panel, and subjectively compare your performance to everyone else in your region. This process has become so frustrating to some that they’ve stopped doing the extra things, because majority of the time it doesn’t result in a higher bonus. They’ll receive the same bonus rating as someone who did the bare minimum not to get fired.

    Advice to ManagementAdvice

    Evaluate how you rate employee’s performance. Set some metric standards for receiving high achieves and exceeds ratings, along with a standard for what you want to see in employees to reach the account manager position. I understand that in a declining industry, judging performance based upon share growth wouldn’t be effective. I understand this could be difficult, but if metric standards were set, and employees did not feel like everything was so subjective, I believe you would get better results and a higher retention span for high performers. Look at how your employees responded to the CE goal set last year. Setting reachable metric goals could drastically improve this company. Some metric goals could be call coverage, execution on new product implementation, merchandising compliance, out of stocks, etc.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    Learned alot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Coordinator in Winston-Salem, NC (US)
    Current Employee - Administrative Coordinator in Winston-Salem, NC (US)

    I have been working at Reynolds American as a contractor (less than an year)

    Pros

    Great solid company to work for.

    Cons

    Departmental head butts. Need to work together rather then against each other.

    Advice to ManagementAdvice

    See all sides, not just one.

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Watch your back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Winston-Salem, NC (US)
    Former Employee - Manager in Winston-Salem, NC (US)

    I worked at Reynolds American full-time (more than 10 years)

    Pros

    Good salary and benefits for area

    Cons

    Watch your back, senior management in information management have a problem with communicating the truth. Non transparent, the good old boy culture operating at high capacity.

    Advice to ManagementAdvice

    Bring the team work culture back

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Overall, a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager in Flat Rock, MI (US)
    Current Employee - Territory Manager in Flat Rock, MI (US)

    I have been working at Reynolds American full-time (less than an year)

    Pros

    Independence, vehicle, bonus, and ability to make decisions.

    Cons

    Management is somewhat aloof to what is happening in the field. Feedback is not used, seems that advancement opportunities are limited.

    Advice to ManagementAdvice

    Listen to the people in the field.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Sales Manager
    Former Employee - Territory Sales Manager

    I worked at Reynolds American full-time (more than 3 years)

    Pros

    Pays well
    Allows employees to control their own territory

    Cons

    Can have large territories and lost of time on the road

    Advice to ManagementAdvice

    Keep it up!!

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Decent place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American

    Pros

    Work environment was ok most of the time

    Cons

    Working in a smaller branch, there was CONSTANT worry of whether or not your job was secure. No encouragement from supervisors to make employees feel secure.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    They purchased my former company and rooted out seasoned professionals.

    Former Employee - Territory Manager II
    Former Employee - Territory Manager II

    I worked at Reynolds American full-time (more than 10 years)

    Pros

    Field sales is a great place for but kissers.

    Cons

    Rookies now running the show.

    Advice to ManagementAdvice

    Grow up.

  11.  

    Great for someone looking for B2B experience out of college but not much more.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager in San Francisco, CA (US)
    Current Employee - Territory Manager in San Francisco, CA (US)

    I have been working at Reynolds American full-time (less than an year)

    Pros

    Unsupervised for the majority of time, Company Car, Co-Workers are all eager to help, Great Training

    Cons

    Constant change of strategy, Clients, Most business conducted in dangerous areas, little to no room for advancement, Tobacco Industry is in decline yet management continues to pitch "increased sales"

    Advice to ManagementAdvice

    Change pay structure in California, Understand client sophistication level, terrible compensation program

    Recommends
    Neutral Outlook
    No opinion of CEO

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