RightNow Technologies Reviews

Updated 17 April 2015
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4.1
60 Reviews
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Recommend to a friend
Approve of CEO
RightNow Technologies Chairman, President, and CEO Greg R. Gianforte
Greg R. Gianforte
48 Ratings

Pros
  • High performing team, good work-life balance, rewarding work, great solution and satisfied customers (in 3 reviews)

  • Great people, commitment to customers (in 4 reviews)

Cons
  • All Senior Management are "Yes men/women" to CEO (in 3 reviews)

  • There is a lot of nepotism, which is probably par for the course when your HQ is in a small town in Montana (in 3 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Great customers, great product, great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National Account Manager in Paris (France)
    Current Employee - National Account Manager in Paris (France)

    I have been working at RightNow Technologies

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great customers, great product, great company

    Cons

    there is nothing to disapprove at the moment

  2. RightNow 3 Months

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Product Manager in Bozeman, MT (US)
    Current Employee - Technical Product Manager in Bozeman, MT (US)

    I have been working at RightNow Technologies full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Successful company...located in Bozeman. Nice, smart people work there. Good leadership. Just being in Bozeman was enough of a reason to be there.

    Cons

    Not a warm culture, not a great product, not a clear career path. No formal training. No clear picture of how our department fit in with the rest of the world.

    Advice to Management

    Formal training? RNT had a ton of potential. It was good...but could have been great.

  3. Great Team! Great Products! Fun Ride!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RightNow Technologies

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Team. Products. Management. Culture. Bozeman!

    Cons

    Oracle acquisition was the end of an era.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great culture, great product

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RightNow Technologies

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The people were always very helpful

    Cons

    Not a lot of investment in marketing

  6. Excellent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RightNow Technologies

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Fast pasted corporate culture and exciting technology

    Cons

    Business was sold to Oracle

  7. Good company.

    Former Employee - Senior CSM
    Former Employee - Senior CSM

    I worked at RightNow Technologies

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Fast paced and exciting culture.

    Cons

    Upgrades were always an issue.

    Advice to Management

    Not much now, company sold.

  8. Professionals with Teamwork

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Success Manager in Reston, VA (US)
    Former Employee - Client Success Manager in Reston, VA (US)

    I worked at RightNow Technologies full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    High performing team, good work-life balance, rewarding work, great solution and satisfied customers.

    Cons

    RightNow was purchased by Oracle. Although many of the team have remained, the original team has left. The culture is much different than it was when it was a stand-alone company.

    Advice to Management

    RightNow should be treated as a stand-alone and not a part of the Oracle suite of products. That may sound impossible, but the importance of the product is diluted and the culture has been severely altered. These are what lead to the success of the product.

  9. Short but sweet.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Product Manager in Bozeman, MT (US)
    Former Employee - Technical Product Manager in Bozeman, MT (US)

    I worked at RightNow Technologies full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    RNT was in BZN, which was better than going to CA each week to work. The team was tight and worked well together. The product wasn't perfect but the sales team strong so it was stable and growing.

    Cons

    I had the wrong job, which wasn't their fault at all.

    Advice to Management

    Sell to Oracle.

  10. Great company to work for, prior to acquisition by Oracle

    Former Employee - Account Executive in New York, NY (US)
    Former Employee - Account Executive in New York, NY (US)

    I worked at RightNow Technologies full-time (More than 5 years)

    Pros

    Good culture, strong product, great market opportunity

    Cons

    None come to mind,they did a great job

    Advice to Management

    None

  11. Awesome Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enterprise Account Manager in Irvine, CA (US)
    Former Employee - Enterprise Account Manager in Irvine, CA (US)

    I worked at RightNow Technologies full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fast paced, supportive environment, excellent management, great opportunity for growth

    Cons

    Sold too soon. RighNow's success ended with the acquisition from Oracle

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