Rosen Hotels and Resorts
2.7 of 5 9 reviews
www.rosenhotels.com Orlando, FL 1000 to 5000 Employees

Rosen Hotels and Resorts Reviews

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2.7 9 reviews

                             

88% Approve of the CEO

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Harris Rosen

(8 ratings)

43% of employees recommend this company to a friend
9 Employee Reviews
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  • Culture & Values
         
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  • Senior Management
         
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  • Disapproves of CEO

 

Run like a family business, but you're family the owner doesn't like.

Accounts Receivable (Former Employee)
Orlando, FL (US)

I worked at Rosen Hotels and Resorts full-time for more than 5 years

ProsThis is an easy place to get hired and start a career. Through hard or better quality work, it is easy to shine brighter than your peers. The culture is welcoming and warm from the start, making you feel like part of a family. As with most places I have worked, the company's legacy and beginnings are inspirational and motivational through the first years. Health insurance is cheap compared to other companies.

ConsThere is often little room for advancement. Pay is uncomfortably lower in all departments than industry averages. Management is deeply rooted and most in charge have been with the company for ten or even twenty years. This is bad for the adoption of new ideas or dynamic corporate strategies. They would rather promote a moldable yes-man who can cut costs than someone who could make the business run better.

The culture has created an overwhelming feeling of resentment as more and more is asked of you for less rewards. For example, the company cut back bonuses, raises and benefits each time they expanded and during each economic downturn. They also cut back employee conveniences like breakfast in the cafeteria (even though you had to pay for what you ate). When business returned and profits recovered, benefits and bonuses never came back, neither did breakfast and raises we're cut in half. Health coverage is questionable because your only choice is to visit the Rosen-owned medical center.

Finally, the entire company is run on horribly unreliable software. From reservations to accounting to convention planning, this software costs Rosen more money, man hours, guest and client recoveries than anything else under his roof. Every department relies on it to function. I have worked for many big companies that are stuck in this same situation. To be better, you can't be the same as everyone else.

Advice to Senior ManagementCut costs with better and more efficient practices, not cheaper and less effective ones. Look to promote people who can challenge current methods, not just those who can follow the same outdated procedures. Reward performance, passion and creativity at every level. Pay attention to the inefficiencies in every required employee action; there are hundreds of unnecessary cost drivers in almost every employee's daily routine.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Good Company

Engineering Manager (Current Employee)
Orlando, FL (US)

I have been working at Rosen Hotels and Resorts full-time for more than a year

ProsGreat hospitality/customer service experience
Diverse team of employees of all backgrounds/experiences
Fun environment

ConsRelatively low pay
limited opportunities for advancement

Advice to Senior ManagementEncourage your employees to be career oriented and create opportunities for growth

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Boss that thinks he's God!

Cook (Current Employee)
Orlando, FL (US)

I have been working at Rosen Hotels and Resorts full-time for more than 5 years

ProsNone. Maybe the experience to know what it means to have a crappy job.

ConsThey play with your emotions and your paycheck. There no such thing as a full-time position.

Advice to Senior ManagementGet a life! We are not your slaves, we are the one's that make you look good. Many times, we actually know more than you do!

No, I would not recommend this company to a friend

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Food and Beverage

Anonymous Employee (Former Employee)
Orlando, FL (US)

I worked at Rosen Hotels and Resorts part-time for more than a year

ProsThe only reason I'm approving the CEO is because honestly I don't think he knows half of what goes on in his hotels anymore. The big bosses keep all that stuff away from him if possible because it would affect their bonuses if he actually started staffing his hotels correctly or paying people what they are worth.

Cons-Will keep everyone but one of two people part time so they don't have to provide health insurance, yet schedule everyone full time hours. Why do certain people get insurance while others don't, yet they are working the same hours?
-always understaffed
-positions stay open for months because they don't want to hire someone, when the current employees can just pick up the slack. saves them money.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Could Be Better

Server (Current Employee)

I have been working at Rosen Hotels and Resorts part-time for more than a year

ProsHas all the resources to be better. Great associates to work with. Great money because it's a convental hotel. There were some incredibly smart and innovative individuals there who have potential to promote Rosen Hotel and Resorts as a world class hotel. Harris Rosen is a good man, and likes to instill good core values.

ConsManagement was terrible. Many people in management lacked substantial experience, but got lucky so they landed the job. Luckily there was a strong staff to make up where management lacked. Inconsistent money, if you're working on a tipped employee. Doesn't really give a chance for good employees to move up.

Advice to Senior ManagementActually hire people with experience, and not just base off of interviews.

No, I would not recommend this company to a friend

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Challenging Dual Role

Manager On Duty (Current Employee)
Orlando, FL (US)

I have been working at Rosen Hotels and Resorts

ProsGood benefits
Work with great people
Promotion from within and they are willing to train you in new areas
Stable work environment
Every Associate can feel as if they are positively impacting the business
Mr. Rosen makes it a point to show the team he cares.

ConsFew / Low Raises
Low starting pay
Little room for Life / Work Balance due to the nature of the business
Flexible Schedules do not allow for one to plan more a fews days in a advance.

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Alright.

Server (Current Employee)
Orlando, FL (US)

I have been working at Rosen Hotels and Resorts

ProsPeople are very nice to work with and the benefits and pay are decent. Work hard and you will be praised,

ConsIt is very difficult to get into management unless you work your tail off for at least a year or two.

Advice to Senior ManagementLet everyone feel as if they have an opportunity to advance within the company. And also offer a couple more benefits.

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Rosen Shingle Creek

Front Desk (Former Employee)
Orlando, FL (US)

I worked at Rosen Hotels and Resorts

ProsGreat size company for advancement.
7 properties within 30 minutes of each other -- no relocation necessary.
Many employees have grown with the company so you feel like your a part of a large family.
Extensive training and communication.
Your work is rewarded in many ways: There is a Commitment to Excellence Award (monthly?) and you can also become a Service Coach for your department where you are part of a focus group and to bring new ideas to management.

ConsI had to move and Rosen hotels was only in the Orlando area.

Advice to Senior ManagementKeep it up! I have fond memories of Rosen Hotels.

Yes, I would recommend this company to a friend

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GooD Company bad management

IT Room Tech (Current Employee)
Orlando, FL (US)

I have been working at Rosen Hotels and Resorts

ProsHealth Benefits plus 401k and Educational Benefits

ConsI always thought that a fun experiment would be to tell someone that they only had 45 hours this week to accomplish their work. I bet we would all be surprised by the efficiencies and innovation that would come out of it. The fact that this profession will permit, and even worse, reward those who work such ridiculous hours exposes a fundamental flaw in the collective thinking of the industry. After all, we are not teaching our young staff to find better, more effective ways to do anything. But rather, we are simply showing them how to put their career before their family and personal life. We do not encourage that people take risks, try something new, or go out on a limb. We take the easy, safe route...we just work more. In the process we are rewarding many who are poor managers, poor developers and are stagnant in their own development.

Advice to Senior ManagementKeep up with training like getting master or MBA also.
To be the best manager you can be, learn to control your emotions so you can handle the pressure without jumping all over your team every time a mistake occurs. It’s also vital to manage the expectations of your boss so you can minimize the stress placed on you in the first place. Don’t try to reason with your boss when he or she is angry. When your boss is in a good mood, discuss the damage that losing your temper can have on employee morale, retention and productivity. Then when a crisis happens and your boss gets angry, remind him or her about your agreement that if you get angry with your team you will do more harm than good. Do some reading on stress management as well.

To use your time well, follow the 80-20 rule. Allocate 20 percent of your time to the strategic matters that most interest you and 80 percent to developing, coaching, facilitating and motivating your team. Spend some time every week with each individual team member asking questions and doing a lot of listening. Ask what work they are most and least enjoying, what they would like to do more of or less of, what they would like to learn and what they need from you. Also, importantly, seek their input on work related issues rather than trying to be the person with all the answers. There is no better way of showing people you value them than to ask them for their opinion. Of course you have to listen genuinely and not just go through the motions like a store clerk mechanically telling you to have a great day.

Yes, I would recommend this company to a friend

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