Royal Mail

  www.royalmailgroup.com
  www.royalmailgroup.com
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Royal Mail Reviews

Updated 11 September 2014
Updated 11 September 2014
82 Reviews
3.0
82 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Royal Mail CEO Moya M. Greene
Moya M. Greene
39 Ratings

Review Highlights

Pros
  • Good Benefits, Good Holiday time off (in 5 reviews)

  • work life balance , fresh air, nice to be out doors working with the public (in 3 reviews)


Cons
  • Senior management tend to new employees challenging routes with no guidance (in 5 reviews)

  • Delivery managers are pressed to reduce expenditure quite substantially (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    satisfactory

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Royal Mail part-time

    Pros

    salary, flexibility,friendly ,overtime and promotion

    Cons

    weather,early morning,stress,timing and work load

    Advice to ManagementAdvice

    be friendly with employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Postman

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Postman With Driving  in  Chester, England (UK)
    Current Employee - Postman With Driving in Chester, England (UK)

    I have been working at Royal Mail part-time for more than 3 years

    Pros

    Speaking to customers and building relationships
    Good hourly rate
    Good hours
    pension scheme
    bonuses

    Cons

    Only 20 hour contract
    Absorbing rounds now so no chance of much overtime
    Not much scope for promotion.

    Advice to ManagementAdvice

    Whilst I accept things had to change, it would serve Royal Mail management well to not treat the company as a financial exploitation pit, as a lot of customers are already complaining. (Why you turning up this late.etc)

    They will go elsewhere in the long run. No one can live on 20 hours a week and you have a good work force there.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    I left

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter  in  London, England (UK)
    Current Employee - Recruiter in London, England (UK)

    I have been working at Royal Mail as a contractor for less than a year

    Pros

    You get paid well that is all

    Cons

    Awful company. Full of contractors not knowing what they are doing, people at the top pretend they know what they are doing and make you feel stupid in the meantime, everyone is out to hang you, no opportunity to show your personable side - strange as in Recruitment that's a main contributing factor. A bunch of absolute highly paid con-artists who are conning the public and conning all potential buyers, they lie on their figures and lie to their staff

    Advice to ManagementAdvice

    My advice to Management would be 'Leave!', and let someone who actually wants to save the public money take over and not spend the profit personally

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Lack of customer focus and innovation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Royal Mail full-time for more than a year

    Pros

    I had a challenging job, but was also rewarding
    There people you work with are generally very good

    Cons

    I thought that there was a complete lack of innovation
    The company is run in a series silos and in can hamper true working together and finding the best solutions for the customer
    It is cost rather than customer focussed

    Advice to ManagementAdvice

    Truly focus on the customer, remove the barriers to developing true customer focussed solutions

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Once great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Postman  in  Glasgow, Scotland (UK)
    Current Employee - Postman in Glasgow, Scotland (UK)

    I have been working at Royal Mail part-time for more than 10 years

    Pros

    Great, once you actually get outdoors.The pay is good for what I do.

    Cons

    Bullying managers are the norm. it's a dead end job as there's hints of redundancy to come, Royal Mail's going from public to private sector.A lot of sickness due stress and wear and tear on people's body's.You must walk about 40- 50 miles a week.

    Advice to ManagementAdvice

    Stop treating your staff as the enemy.Talking to them in a polite manner isn't a sign of weakness.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Alright Christmas job but don't stay too long.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mail Processing  in  Chester, England (UK)
    Former Employee - Mail Processing in Chester, England (UK)

    I worked at Royal Mail part-time for more than 5 years

    Pros

    Fairly laid back.
    Check your brain at the door and listen to pod casts or audio books for five hours.
    Overtime usually available.
    Lots of time to converse with some fairly interesting people.
    Lateral career development, you can go drive a van if you want.

    Cons

    Overly simple tasks, basically just do one thing most of the time.
    Disfunctional air conditioning in their large facilities, its a sweat shop in the summer.
    Line managers interfering in various ways, especially with the younger employees where they would often treat you like trash. There is a lot of seniority in Royal Mail and having a bit of silver in your hair means you never get bothered and can pretty much get away with murder. They generally just add drama but sometimes worse. When the line managers were absent for whatever reason everything ran smoother.

    Advice to ManagementAdvice

    Get rid of the line managers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    started off well but.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager  in  Doncaster, England (UK)
    Current Employee - Operations Manager in Doncaster, England (UK)

    I have been working at Royal Mail full-time for more than 10 years

    Pros

    in policy a fantastic company to work for.

    Cons

    senior management is very lost and out of touch with grass root dissatisfaction.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Be prepared to be used.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Postman
    Former Employee - Postman

    I worked at Royal Mail part-time for more than 3 years

    Pros

    The best thing is the possible early finishes. Though these are slowly dwindling as more and more people are given more work to fill up there time for being efficient.

    Cons

    Delays in receiving the mail. Managers who act like they have your best interests in mind but are only trying to save their own skin. Some rounds that are just too big, others that are too small and managers that have no idea of how the rounds are. Inefficient sorting methods for mail at delivery offices. Poor work clothing. Why is there not some sort of breathable fabric (like climacool) for the summer?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Poor poor Royal Mail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Royal Mail part-time for more than 10 years

    Pros

    Very poor management skills especially of people that have any form of disability. Use heavy handed and bullying tactics to quiet people.

    Cons

    Money good for jobs but nothing else.

    Advice to ManagementAdvice

    New management required.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    The heart is in the right place but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Royal Mail full-time for more than 8 years

    Pros

    It pays reasonably well and there are lots of people who really care about the organisation who work there. It has the clout and budget to bring in good practice across many functions from HR to procurement.

    Cons

    Development is ad-hoc and unstructured. RM has good intentions to develop people but this, as with other organisations in crisis, usually falls by the way aside against operational needs - i.e. people aren't released from roles and there are no long term plans to bring people through to the next level. This helps to make it feel like an entirely reactive organisation to work for - staggering from one crisis to the next without a clear overall plan or sense of direction.

    I also saw many good people contribute a lot before getting disillusioned as their face didn't fit - it is incredibly political higher up the organisation (although show me an organisation which isn't...) It's not as meritocratic as it likes to portray.

    Advice to ManagementAdvice

    Regulatory and budget pressures are important but allow people both to fail and support them to build a career with the organisation.

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