SYKES Reviews

Updated 19 September 2014
Updated 19 September 2014
333 Reviews
2.2
333 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
178 Ratings

Review Highlights

Pros
  • Work from home opportunity that allows some flexibility (in 19 reviews)

  • great benefits, gives consideration to undergraduates,good BPO company for starters, good working environment (in 12 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 11 reviews)

  • Team managers are selected due to their stats, very poor management (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    BEST job of my LIFE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative Top Performer  in  Manchester, TN (US)
    Current Employee - Customer Service Representative Top Performer in Manchester, TN (US)

    I have been working at SYKES full-time for more than a year

    Pros

    I have been at this company for a full year now, and in the past year I have come to realize this company is amazing.
    1. Sykes work from home cares for it's Employee's a great deal in many ways.
    2. Management cares about you as a person and your success .
    3. I have grown in this company quickly in the past year and I could not work for better people. Sykes give you so much room to grow and I love that the most about this company. NOT ONCE have I felt that I was in a dead in job.
    4. I love not having to leave my home
    5. The perks and bonuses are amazing love winning things too :-)
    6. I love working in the team setting together achieving GOALS
    7. Your voice never falls on deaf ears here
    8. This company creates a work environment where you want to do your best and then some for the team and the company..
    9. Training was in depth and you knew you were prepared
    10. Work life balance can be achieved depending on your shift selection

    Cons

    1. I do wish for one thing better benefit options.

    Advice to ManagementAdvice

    ♥!!!!!KEEP IT UP!!!! ♥

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Sykes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Pros

    The pay is biweekly which is great. They have opportunities for promotions. After six months of working there, you get a raise

    Cons

    You will have no kind of social life, or life period, outside of this job. The hours are horrible. Too many unnecessary rules.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Generally friendly and fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Electronic Claims Associate  in  Fort Smith, AR (US)
    Current Employee - Electronic Claims Associate in Fort Smith, AR (US)

    I have been working at SYKES full-time for less than a year

    Pros

    Steady work. Good chance of promotion.

    Cons

    Low pay for the skills required.

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    It was a learnful period

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader  in  Cluj-Napoca (Romania)
    Former Employee - Team Leader in Cluj-Napoca (Romania)

    I worked at SYKES full-time for more than a year

    Pros

    You canlearn a lot about a multinational company. (e.g. Feedback, KPIs)
    i was surounded by competent people, regarding their job. We could reach fine results.

    Cons

    I missed a company culture based on values.

    Advice to ManagementAdvice

    I know you do your best in having a functional company. Give a thought on life values. Be aware that every gesture you make comunicates aboult your values.Don not allow gossiping. This are reflected through the employees.

    Very though but I think it would help the company a lot: Lead by example.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    GOOD COMPANY TO WORK FOR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor  in  Tampa, FL (US)
    Current Employee - Supervisor in Tampa, FL (US)

    I have been working at SYKES full-time for more than a year

    Pros

    Great Management Team, and great work-life balance.

    Cons

    Inconsistent pay compensation. Due to "system gliche" you are not able to receive your max incentive bonus, even if you earned it.

    Advice to ManagementAdvice

    Not just listen to employees about Payroll issues, but act upon them more efficiently.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OMDA Representative  in  Greenwood, SC (US)
    Current Employee - OMDA Representative in Greenwood, SC (US)

    I have been working at SYKES full-time for more than a year

    Pros

    Good pay for the area

    Cons

    Floor support management could use better training

    Advice to ManagementAdvice

    Do your job..

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8.  

    Good for the people at corp, bad for the rest of us

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Analyst
    Former Employee - Operations Analyst

    I worked at SYKES full-time for more than 5 years

    Pros

    The people are nice and team players, everybody is focused in delivering good work

    Cons

    No growing inside the company, unless you are part of Chuck"s circle or you are the protege of VP of operations for the regions, the rest of the vps do not have any real power inside the company

    Advice to ManagementAdvice

    Please get more good people in the top, Chuck is great but there are only limited ideas to where the company can grow, and the company is static towards new business models, and are solely focused in maintain margins than to look for real and outside the box ways of earning more dollars

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Great opportunity to get real customer service experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sykes Team Manager  in  Milton-Freewater, OR (US)
    Current Employee - Sykes Team Manager in Milton-Freewater, OR (US)

    I have been working at SYKES full-time for more than 3 years

    Pros

    Lots of opportunities for advancement if you are willing to chase them. Performance focused environment that really strives to provide the best opportunity for the agents to excel and develop.

    Cons

    Difficult to get time for personal problems. Sketchy tracking of metrics that are used to evaluate agent performance.

    Recommends
    Negative Outlook
    Approves of CEO
  10.  

    Great place to work!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time for more than 3 years

    Pros

    Positive environment! Continued mentoring and support throughout my career with Sykes. I really enjoyed my colleagues while working with Sykes. Sykes is a very large BPO...but it never felt too large, if you know what I mean. Chuck Sykes instills the sense of camaraderie...even though Sykes employees are 60K+ strong!

    Cons

    Don't really have any to share.

    Recommends
    Approves of CEO
  11.  

    It's a great company so far..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Lakeland, FL (US)
    Current Employee - Customer Service Representative in Lakeland, FL (US)

    I have been working at SYKES full-time for less than a year

    Pros

    I had just moved to the Lakeland area when I got the job at Sykes about a week later. The training was organized and very knowledgable. The managers are nice and very helpful. Also, the front desk employee is very upbeat and sweet which keeps everyone in a positive attitude. I have been able to make friends in the area and also network and leave great impressions for future roles and possibilities.

    Cons

    The only bad thing I have to say about the company, well location is that we only had 2 weeks of training instead of the regular 7 weeks that they give Customer Service Agents coming in. It kind of rushed us out on the floor, but all in all we learned what we needed through the training and trial and error.

    Advice to ManagementAdvice

    A chance for career growth would be nice as well as a mentor program for those who potentially want to grow within the company.

    Recommends
    Positive Outlook
    No opinion of CEO

Worked for SYKES? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.