SYKES Reviews

Current Employee – been working at SYKES full-time for more than 8 years

Pros – Really good place to learn.

Cons – Not many opportunities unless moving to other areas of expertise.

Yes, I would recommend this company to a friend

Current Employee – been working at SYKES full-time for more than a year

Pros – Good people; great location(s); great presence in the community; great services to customers; great benefits.

Cons – If Sykes had a necromancer on their payroll, they would have no problem working you to death, reviving you and then working you to death again.

Advice to Senior Management – Focus on work/life balance. Expand your flex commute options.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at SYKES full-time for less than a year

Pros – - no commute
- Encouraging work environment

Cons – - VERY LOW PAY.
- Heavy tech requirements

Advice to Senior Management – Increase the base pay for these positions in order for the role to be attractive. As it stands no one can support a household with the current pay requirements.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at SYKES full-time for more than 10 years

Pros – There is stability and leadership is honest. I appreciate the PRIDE values of the Company, and SYKES tries very hard to please and delivery to its clients. I'm proud to work at SYKES.

Cons – Sometimes the type of industry is very stressful. It is a fast-paced, people-intensive business which is challenging. Not everyone is cut for the industry, but that applies to similar companies.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at SYKES full-time for less than a year

Pros – Great pay, considering you sit and talk all day. Nice coworkers for the most part.

Cons – Strict, sometimes stupid policies and rules. A lot of childish drama and stuff, but that's probably everywhere.

No, I would not recommend this company to a friend

Current Employee – been working at SYKES full-time for more than 3 years

Pros – Do what is right for the employee

Cons – Executive management not connected to what happens in company

Advice to Senior Management – Get out there

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at SYKES full-time for less than a year

Pros – Follows the labor laws. Knows how to deal with their employees in a proper manner. Has approachable and helpful team leads.

Cons – Some people are arrogant. Some team leads are conceited and don't know how to deal with agents in the workfield.

Advice to Senior Management – Keep up the excellent service.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at SYKES full-time for more than a year

Pros – Policies are n place and they strive to continually improve processes

Cons – Too much work for one person. Maybe a pay increase would be enough incentive. :)

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at SYKES full-time for less than a year

Pros – Very accommodating staff from hiring until you graduate from English 101 and Product training. As soon as you're on the floor, Team Leaders, Coaches are approachable. Of course, they just have to see in you a good disposition.

Cons – None that I can share, cause it was a short stay and I regretted leaving the company for reasons that are unavoidable.

Advice to Senior Management – I hope that BPOs or the call center industry would be fair enough to hire employees who have children with special needs, somehow grant them leniency in time schedules, see to it that the reason we have for working are our special children.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at SYKES full-time for more than a year

Pros – Good salary and good relocation package but you must stay more than 9 months to don't pay it back

Cons – Some managers should change job. Half of the management was family related!!!

Advice to Senior Management – Change some of you