SYKES Reviews

Updated 27 April 2015
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Employee Reviews

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  1. Working in Sykes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Management Director in Manila, Manila (Philippines)
    Former Employee - Quality Management Director in Manila, Manila (Philippines)

    I worked at SYKES full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Strong continuous learning culture is actively pushed during superior-subordinate coaching and in online courses. Good coaching documentation is available to reflect history of coaching discussions.

    Cons

    Practices are driven mostly by country so a best practice in one country may not be known to other countries. There are processes that could be standardized globally but global standardization is not at the level that it should be.

    Advice to Management

    Standardize practices globally for efficiency and effectiveness. This will be more appreciated by global brands that are being supported across different countries

  2. Hit or miss depending on which department you are in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Sykes has a selection of different partners. Some of them are good, whilst some of them not so much. Look for the bigger companies.

    Cons

    Because there are a lot of people working within Sykes, it is easy to become lost in the crowd. You are also presented with career development opportunities, but in reality you will not be earning much more than you already do as a bottom level agent.

  3. Helpful (1)

    Great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Work from home is awesome

    Cons

    Unstability of accounts, they tend to close

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Software Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer
    Former Employee - Software Engineer

    I worked at SYKES full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Sykes is very close to my heart as it was my training ground. It has a lot of talented and amazing people that will help you build your career.

    Cons

    Work-life balance is needed as well

  6. Recruiter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Flexibility in work schedules when needed

    Cons

    constant fire drills unknown week to week

    Advice to Management

    more communication from upper management is needed

  7. bilingual csr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES part-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Work from home. Pay per performance

    Cons

    Favoritism is obvious and some team leads are clueles

    Advice to Management

    Be more professional.

  8. Helpful (1)

    Facilitator

    Current Employee - Facilitator
    Current Employee - Facilitator

    I have been working at SYKES full-time (More than 3 years)

    Pros

    Flexible shifts, steady pay, opportunity for incentives and bonuses from both the client and for things like attendance and meeting metrics from the employer

    Cons

    limited growth opportunity, things change all the time which is typical for a call center, bad communication from top down

    Advice to Management

    be more transparent, listen to the client and listen to the employees

  9. Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Winter Haven, FL (US)
    Former Employee - Customer Service Representative in Winter Haven, FL (US)

    I worked at SYKES (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Good salary and paid training

    Cons

    Work shifts suck . No help when they throw you to the phones

  10. Helpful (1)

    Not worth the pains.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit Card Fraud Agent in Fort Smith, AR (US)
    Current Employee - Credit Card Fraud Agent in Fort Smith, AR (US)

    I have been working at SYKES

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Full Time employment. A pay check.

    Cons

    The job is simple but the environment is toxic for most sane persons. The company not picks very call. You are constantly monitored... On the phone and just speaking at your desk. They treat their people as if they own them inside work ad out. ( I.e. calling you after you've called in sick to ask if you are coming in.) The job recruiter will promise great hours and then they call and inform you of your real schedule. It's an extremely political job. The brown nosers rise to the top... Regardless of skill level or scruples.

  11. EXCELLENT company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A lot of opportunity for growth.

    Cons

    I love the company I work for. As such there are no 'cons'.

    Advice to Management

    Keep doing what you're doing.

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