SYKES Reviews

Updated 28 October 2014
Updated 28 October 2014
358 Reviews
2.2
358 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
192 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 27 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 12 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Online Bank Teller in Lakeland, FL (US)
    Current Employee - Online Bank Teller in Lakeland, FL (US)

    I have been working at SYKES full-time (less than an year)

    Pros

    Learning banking regulations and the ability to learn about the products they sell..

    Cons

    Having to work night shift 2:30 pm to 11:00 pm.

    Advice to ManagementAdvice

    None other than needs more floor support.

    Neutral Outlook
    No opinion of CEO
  2.  

    The most fun I ever had while working.

    Current Employee - HRA in Fayetteville, NC (US)
    Current Employee - HRA in Fayetteville, NC (US)

    I have been working at SYKES full-time (more than an year)

    Pros

    There is an effort to reward employees in small ways.

    Cons

    The work can be very difficult.

    Advice to ManagementAdvice

    More with Less is not always possible.

  3. 1 person found this helpful  

    Sykes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Pros

    The pay is biweekly which is great. They have opportunities for promotions. After six months of working there, you get a raise

    Cons

    You will have no kind of social life, or life period, outside of this job. The hours are horrible. Too many unnecessary rules.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Generally friendly and fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Electronic Claims Associate in Fort Smith, AR (US)
    Current Employee - Electronic Claims Associate in Fort Smith, AR (US)

    I have been working at SYKES full-time (less than an year)

    Pros

    Steady work. Good chance of promotion.

    Cons

    Low pay for the skills required.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    BEST job of my LIFE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative Top Performer in Manchester, TN (US)
    Current Employee - Customer Service Representative Top Performer in Manchester, TN (US)

    I have been working at SYKES full-time (more than an year)

    Pros

    I have been at this company for a full year now, and in the past year I have come to realize this company is amazing.
    1. Sykes work from home cares for it's Employee's a great deal in many ways.
    2. Management cares about you as a person and your success .
    3. I have grown in this company quickly in the past year and I could not work for better people. Sykes give you so much room to grow and I love that the most about this company. NOT ONCE have I felt that I was in a dead in job.
    4. I love not having to leave my home
    5. The perks and bonuses are amazing love winning things too :-)
    6. I love working in the team setting together achieving GOALS
    7. Your voice never falls on deaf ears here
    8. This company creates a work environment where you want to do your best and then some for the team and the company..
    9. Training was in depth and you knew you were prepared
    10. Work life balance can be achieved depending on your shift selection

    Cons

    1. I do wish for one thing better benefit options.

    Advice to ManagementAdvice

    ♥!!!!!KEEP IT UP!!!! ♥

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    It was a learnful period

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Cluj-Napoca (Romania)
    Former Employee - Team Leader in Cluj-Napoca (Romania)

    I worked at SYKES full-time (more than an year)

    Pros

    You canlearn a lot about a multinational company. (e.g. Feedback, KPIs)
    i was surounded by competent people, regarding their job. We could reach fine results.

    Cons

    I missed a company culture based on values.

    Advice to ManagementAdvice

    I know you do your best in having a functional company. Give a thought on life values. Be aware that every gesture you make comunicates aboult your values.Don not allow gossiping. This are reflected through the employees.

    Very though but I think it would help the company a lot: Lead by example.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    GOOD COMPANY TO WORK FOR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Tampa, FL (US)
    Current Employee - Supervisor in Tampa, FL (US)

    I have been working at SYKES full-time (more than an year)

    Pros

    Great Management Team, and great work-life balance.

    Cons

    Inconsistent pay compensation. Due to "system gliche" you are not able to receive your max incentive bonus, even if you earned it.

    Advice to ManagementAdvice

    Not just listen to employees about Payroll issues, but act upon them more efficiently.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OMDA Representative in Greenwood, SC (US)
    Current Employee - OMDA Representative in Greenwood, SC (US)

    I have been working at SYKES full-time (more than an year)

    Pros

    Good pay for the area

    Cons

    Floor support management could use better training

    Advice to ManagementAdvice

    Do your job..

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10.  

    Good for the people at corp, bad for the rest of us

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Analyst
    Former Employee - Operations Analyst

    I worked at SYKES full-time (more than 5 years)

    Pros

    The people are nice and team players, everybody is focused in delivering good work

    Cons

    No growing inside the company, unless you are part of Chuck"s circle or you are the protege of VP of operations for the regions, the rest of the vps do not have any real power inside the company

    Advice to ManagementAdvice

    Please get more good people in the top, Chuck is great but there are only limited ideas to where the company can grow, and the company is static towards new business models, and are solely focused in maintain margins than to look for real and outside the box ways of earning more dollars

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Only work here for a paycheck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Lakeland, FL (US)
    Current Employee - Customer Service Representative in Lakeland, FL (US)

    I have been working at SYKES full-time (less than an year)

    Pros

    It provides a paycheck every two weeks

    Cons

    Stressful and very very unprofessional. Constantly someone is standing over you with criticism. Many threats of being written up if metrics are not met.

    Advice to ManagementAdvice

    Work on people skills and improve training

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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