SYKES

  www.sykes.com
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SYKES Reviews

Updated Jul 31, 2014
All Employees Current Employees Only

2.5 302 reviews

53% Approve of the CEO

SYKES President, CEO, and Director Chuck Sykes

Chuck Sykes

(160 ratings)

42% of employees recommend this company to a friend

Review Highlights

Pros
  • Work from home opportunity that allows some flexibility (in 19 reviews)

  • great benefits, gives consideration to undergraduates,good BPO company for starters, good working environment (in 12 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 11 reviews)

  • Team managers are selected due to their stats, very poor management (in 8 reviews)

More Highlights
302 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Best job I can ever obtain to establish a relationship developing a plan of action

    Customer Service Representative (Current Employee) Sumter, SC (US)

    ProsGaining commitment with the customer leading to a suspension of my own values to isolate critical issues and represent business

    ConsI'm not a supervisor LOL

    Advice to Senior ManagementGive certificates or awards to the best employers

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great Company with Great Values

    Anonymous Employee (Current Employee) Tampa, FL (US)

    ProsSYKES is very involved in the community. They support many events in most of the communities they do business in. They treat employees well.

    ConsI've heard other employees complain about not getting raises in the past but that changed this year.

    Advice to Senior ManagementIt appears that the company is working hard to improve employee moral. Keep it up. It doesn't go unnoticed.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good place, terrible salary

    Inbound Sales Agent (Former Employee) Sveg (Sweden)

    ProsThey see you, and your potential.

    ConsThe salary is terrible and no benefits.

    Advice to Senior ManagementUp the salaries and throw in some benefits.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Okay

    Agent (Current Employee) Raleigh, NC (US)

    ProsGuaranteed 40 hours a week.

    ConsNot enough pay for work required.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

     

    Extreme Nepotism (It's a 'who you know' environment)

    Customer Service Representative (Former Employee) Lakeland, FL (US)

    ProsIf you associate yourself with the right people in management, and they like you, you will be able to move up in the company rapidly.

    Due to ObamaCare, a new company was hired to handle benefits at the beginning of the year (2014). The benefits are at the minimum limits of ObamaCare, but, it is Far better than what the benefits had previously been.

    ConsThere have not been any Standard of Living pay raises for agents, as well as management (other than the upgrade from CSR to manager) since the inception of several of the clients that Sykes employ's for.

    If you don't associate yourself with a member of management, and prove yourself to them within the first few weeks of taking calls, expect to be an agent until you find employment elsewhere. This is in reference to the nepotism in the title.

    Advice to Senior ManagementPlease take seriously any communication that agents give you.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Ghetto

    Member Service Representative (Current Employee) Fayetteville, NC (US)

    Prosno pros what so ever for working at this company ,this is the worst job I've worked,the pay is bad ,the management is worst

    ConsNo proper training,no structure,put it like this my very 1st day of training the person from HR came to talk to the class and while she was talking she was painting her fingernails,she also told us that she was in a fight during her time in training and still got promoted ..wow

    Advice to Senior Managementinterview people who have management experience

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Call centre contracted to Westpac Bank. Laughable place to work

    Inbound Customer Service Agent (Current Employee) Gold Coast (Australia)

    ProsYoung, fun, group of people to meet/ work with.
    Learning about financial products/banking
    Its easy to get away with not doing any work as the managers are total airheads.

    ConsManagement are absolutely useless and it will ruin your time at work. Staff have been underpaid for a month and it won't be corrected for months as team managers are very unhelpful. You will be thrown in the deep end with little training and no support. Team Managers will not answer questions, you are told to look it up whilst customers are getting angry on the phone awaiting a simple answer to be confirmed when you are unsure. You will deal with abusive customers everyday and when they ask to speak to a manager the managers will make excuses to speak and have you deal with them in other ways. You may not be comfortable with the work you are undertaking and you will still be trained into extra departments (e.g complaints line) without a choice and with no pay rise. You will be Never will be appreciated for doing good work only spoken to when you are being coached on how to reach unrealistic targets. Thing I have learnt most over the year is Westpac is actually a terrible bank so be prepared to deal with complaints and abusive customers. After 6 months if you are always well behaved and have good statistics you can apply for a team manager position where you will earn a massive increase of 50 cents per hour. There is no where to progress from team manager. This is essentially a call centre who has no real connection with Westpac bank.

    Advice to Senior ManagementTeam managers are first point of contact for all employees. Hire competent people with management experience, not people with neck and face tattoos who are looking for the 50c pay rise per hour. I've never seen such a massive staff turn over at a workplace, it's clearly because the staff are just treated as numbers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    OMG STEER CLEAR!

    Customer Service Agent (Current Employee) Allentown, PA (US)

    ProsNothing, absolutely nothing, nada, zilch, zero, oh wait...I do enjoy my fellow trainees, the trainers...and that's it!

    ConsOn your initial interview, you will be told different things that are later wrong. There are no new hire packets distributed so everyone gets different info depending on whom you speak to.

    They basically hire anyone with a pulse. Start you at slave wages and no raises. You can't hey straight answers on benefits, dress code, etc.

    No using your computer to even look at your paycheck stub to print out; you must use the one and only "kiosk" in the break room.

    No entrance to see anyone in HR or the site secretary. Oh and if you have questions about HR related issues, good luck. Pour site was told HR comes to the office on a non scheduled basis.

    I was told benefits world begin after 30 days, they don't for 60 days. The health insurance offered had no out of pocket maximum so you just keep paying till you die. The plan is SO bad that it doesn't even qualify under the Affordable Care Act!

    Unless you enjoy being lied to and making $9.50 an hour, don't even apply.

    Hours at this site vary from 11am to 11pm est, and right now are M-F however, because we do Medicare, during October through February, you will be working weekends too!

    It's just a Mickey Mouse operation, oh wait, Disney isn't lame!

    Advice to Senior ManagementGet a freaking clue!

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Real People at all levels

    Data Analytics Specialist (Current Employee) Quezon City, National Capital Region (Philippines)

    ProsStable, open and fair processes, clear and documented expectations on business objectives and individual performance, tools for greater accountability steadily put in place.

    ConsSenior leaders are very territorial, mentor-mentee relationships sometimes come across as nepotistic. Recent cuts in support group numbers have led to disastrous drop in turn around times for support requests. Where are we going? No one can answer.

    Advice to Senior ManagementFind ways to develop your people. The pipeline is running low.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    My experience with sykes has been wonderful, I learned so much from this place.

    Customer Service Representative (Current Employee) Fayetteville, NC (US)

    ProsThe good thing about sykes is the fact that they are always training of they ensure that we have extensive training in every thing that our job entails. I also like the fact when allow us to voice our opinion about things that we like or do not like

    ConsThe most important con working at Sykes would have to be the pay.they do not pay us enough

    Advice to Senior Managementno thank you.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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