SYKES

www.sykes.com

SYKES Reviews

Updated 27 January 2015
Updated 27 January 2015
397 Reviews
2.3
397 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
211 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Recommend fully

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tier One Tech Support in West Pasco, WA (US)
    Current Employee - Tier One Tech Support in West Pasco, WA (US)

    I have been working at SYKES

    Pros

    Easy to get full time, overtime offered, great managers (coaches). Very flexible, works with you in emergencies, offers benefits at low cost. Working from home is amazing.

    Cons

    Vision benefits are a little hard to use. Computer I was sent is a little wonky at times
    Pay should be based on state. I only get a little less than $.50 cents more a hour then min wage making $10 a hour but others in other states make a few dollars more than min wage so $10 is a better pay for them than for me .

    Advice to ManagementAdvice

    Train a bit longer and jeep updated materials

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Seemed perfect at first....

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Pros

    Work from home
    Ability to pick schedule

    Cons

    Poor training
    We were constantly told "oh that's old, don't worry about" after we had went over material, to only be given current information the day before we went live on phones

  3.  

    50/50

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent, Technical Support
    Current Employee - Customer Service Agent, Technical Support

    I have been working at SYKES full-time (less than a year)

    Pros

    Fun! Although that would generally depend on your outlook in life plus the people you surround yourself with. Gives importance to life-work balance by having organizations that cater to different interests like photography, dancing, etc. Has an active CSR program.

    Cons

    This is job title specific. Small salary. Although it is the industry pioneer in the Philippines, it is now lagging behind benefits and compensations to its employees compared to hundred other BPOs in the country. No regularization, yearly increase.

    Advice to ManagementAdvice

    Focus your attention on keeping talents rather than acquiring new ones.

    Positive Outlook
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  5. 3 people found this helpful  

    Typical big business that doesn't care about its employees

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES (more than 8 years)

    Pros

    you may get lucky enough to work with a good group of people.

    Cons

    low pay, bad benefits, and they will screw you out of anything possible

    Doesn't Recommend
  6. 2 people found this helpful  

    If you know the right people, you can move up quickly but don't expect decent pay or benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Staff in Lakeland, FL (US)
    Current Employee - Support Staff in Lakeland, FL (US)

    I have been working at SYKES

    Pros

    Flexibility, freedom once promoted, easy job, mostly nice people.

    Cons

    Terrible pay and benefits, won't pay deserved salary for qualified employees, would rather save money and hire someone less qualified.

    Advice to ManagementAdvice

    You get what you pay for.

    Doesn't Recommend
    Neutral Outlook
  7.  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Rosario, Santa Fe (Argentina)
    Former Employee - Customer Care Representative in Rosario, Santa Fe (Argentina)

    I worked at SYKES part-time (more than 5 years)

    Pros

    Payment on time. Flexibility with shift.

    Cons

    Work under presure. Training were not accurate for the positions.

    Advice to ManagementAdvice

    It wuld be better to train the candidates for the task you expect from them.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Excellent Benefits & Fair Compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (more than 3 years)

    Pros

    Great holidays off & good management

    Cons

    Typical large corporation problems, management changes often but overall- solid good company to stay a long time.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Milton-Freewater, OR (US)
    Current Employee - Customer Service Representative in Milton-Freewater, OR (US)

    I have been working at SYKES

    Pros

    Sykes values your contribution to the team and gives you an opportunity to grow. A true team environment.

    Cons

    Scheduling can be restrictive and pay increases have been on a freeze for two years.

    Advice to ManagementAdvice

    Pay more money and give raises to your employees

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    No opportunity to grow

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Pros

    Good if you need entry-level experience.

    Cons

    Experience is not appreciated. Coordinators treat you like you are not a person.

  11. 1 person found this helpful  

    If you are thinking about a possible opportunity here - DON"T

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Sale and Service Agent in Lakeland, FL (US)
    Current Employee - AT&T Sale and Service Agent in Lakeland, FL (US)

    I have been working at SYKES full-time (more than a year)

    Pros

    The building is new and very nice
     (Lakeland II)

    Cons

    Management is AWFUL, there is drug use on site,very unprofessional, fraud, drama, high school all over again, their attrition is awful, its a wonder that the place is still standing.
     (Lakeland II)

    Advice to ManagementAdvice

    Burn it to the GROUND - ! If you want quality work - hire quality people and PAY THEM what they are worth.
     (Lakeland II)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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