SYKES

  www.sykes.com
  www.sykes.com

SYKES Reviews

Updated 16 December 2014
Updated 16 December 2014
376 Reviews
2.2
376 Reviews
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
205 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    you work more than you get paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple Sales Representative in Concord, NC (US)
    Current Employee - Apple Sales Representative in Concord, NC (US)

    I have been working at SYKES full-time (more than an year)

    Pros

    its a work from home job so you don't spend money on gas or take out. You spend more time with your family

    Cons

    pay isn't what it should be and a lot of times u aren't paid for tech issues whether it's their end or yours. Unorganized as well. Last minute changes

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Customer Service Rep. - Sumter SC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Sumter, SC (US)
    Former Employee - Customer Service Representative in Sumter, SC (US)

    I worked at SYKES full-time (more than an year)

    Pros

    There are a few valuable employees

    Cons

    Management, Immature employees, HR, Unprofessional behavior

    Advice to ManagementAdvice

    Act like managers

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Not enough compensation for the amount of mental stress endured.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Denver, CO (US)
    Former Employee - Customer Care Representative in Denver, CO (US)

    I worked at SYKES full-time (less than an year)

    Pros

    Being able to work from the comfort of your own home.
    Promotional opportunities.

    Cons

    There was not enough access to management. The ratio of supervisors to customer agents was about 1/30 with someone always needing help, therefore when you needed assistance you were stuck with the customer on hold for long periods of time also extending your time on the call and therefore affecting your "metrics". It was a lose/lose situation. Dealing with countless personalities within only a few hours is very draining. In my opinion, the compensation is not worth it for the amount of mental strain you endure.

    Advice to ManagementAdvice

    Get more management. Compensation is probably 90% of the reason you have a high turnover rate.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Not much room for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Milton-Freewater, OR (US)
    Former Employee - Customer Service Representative in Milton-Freewater, OR (US)

    I worked at SYKES full-time (more than an year)

    Pros

    - Full time
    - Paid Training
    - I learned a lot about originating auto and personal loans.
    - Enjoyed building rapport with the members (callers)

    There really isn't a whole lot of Pros at this job and it really depends on what account you work for as well.

    Cons

    They don't like to give raises. I originated auto and personal loans for their client company and after two years of working there you'd expect to receive some sort of raise. It doesn't matter, you can be one of the better team members on the floor and know a lot about the Line of Business, but alas, that doesn't matter. What they care about is your attendance and call metrics. But really... what can you expect from a call center.

    Advice to ManagementAdvice

    Give raises based on the knowledge of the line of business and less on call metrics. Call metrics are there to make sure people are doing their job... but it shouldn't be the driving factor, especially if that person is doing much better than what is asked. Otherwise, your employees start to feel like they give and give and sooner or later they will start to not care anymore, because all their efforts are really in vain the end.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    They will work with you if you are good at what they want you to do.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Fayetteville, NC (US)
    Current Employee - Senior Analyst in Fayetteville, NC (US)

    I have been working at SYKES full-time (more than an year)

    Pros

    Being one of the top employees in site has lead to a good experience but for those who arent doing well it can be a hard place to work.

    Cons

    They are unprofessional. No accountability. Very inconsistent.

    Advice to ManagementAdvice

    Screen future employees at a higher standard and improve upon training regime

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Great compensation, poor operations management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Makati City (Philippines)
    Former Employee - Customer Service Representative in Makati City (Philippines)

    I worked at SYKES full-time (more than an year)

    Pros

    One of the few BPO's to give a health card even on the first day of training. High signing bonus. Hazard pay is very high depending on your proximity from the office. Very quick promotion.

    Cons

    Too much politics. Promotion may be very quick, but the higher ops would stall as much as they can. You may be a trainer for a few months, but your base pay and contract would remain as an agent for quite some time.

    Recommends
    Approves of CEO
  8.  

    Not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at SYKES full-time (less than an year)

    Pros

    Pay
    Hours
    Some people
    Reward programs for top agents
    N-a

    Cons

    Poor training
    Bad team leaders
    Revolving door
    No allowance to change shift
    Not concerned about personal factors

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Call Center for multiple contracts.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent - CLS in Milton-Freewater, OR (US)
    Former Employee - Customer Service Agent - CLS in Milton-Freewater, OR (US)

    I worked at SYKES full-time (less than an year)

    Pros

    Fairly easy interview questions. "When have you failed? When have you gone out of your way for a customer or client? Name a time where you performed your job duties under stress or pressure and how you overcame that pressure, etc.

    Paid training full-time Monday through Friday from October to December with holidays off.

    Benefits were above average for employees at the facility in Milton Freewater, OR where I worked.

    Many opportunities across many contracts such as retail, loan servicing, phone-based banking, internal management, support or training positions.

    Schedule flexibility and accommodations. Once I was working on the call center floor I requested a weekly schedule of 4 10 hour days as I had a long commute from home to work. They were quick to accommodate.

    Cons

    Median to minimum wages compared to the employees of the businesses who contracted us, given the same job duties. Training seemed more intended to build a fraternal atmosphere among new employees than to actually prepare these employees for their job duties--at least for the first month. When employees completed classroom training and reached the call center floor for shadowing and on-the-job training it became apparent that many were not prepared for the actual roles they were hired to perform.

    Team Supervisors are usually uninterested in providing additional training or support for their employees on the phones. They prefer that once a mistake has been made that you hear about it during a weekly one-on-one with the Team Supervisor. This way they can give a limited number of coachings and quickly terminate and replace the squeakier wheels for newly trained employees.

    All non-phone representative positions seem to be available on an internal basis. Multiple degrees in IT and some practical experience still required for one to spend time making a name for themselves in phone support. Many people will not want to stay in phone support long enough to be selected for internal promotions or transfers.

    Advice to ManagementAdvice

    Look at the talents or experiences an application brings to the table and determine if their talents are to be wasted in unchallenging entry level positions or if they may be more valuable elsewhere in the organization as is.

    Don't change a thing about the benefits offered--they are very competitive and some of the best available in surrounding communities.

    Consider more competitive training at the beginning to weed out the less motivated and less competitive employees as they likely always drop out and quit their jobs after paid training ends and real work begins.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    no opportunities, waste of time, low payment only if its a really really must!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent, Technical Support in Budapest (Hungary)
    Current Employee - Customer Service Agent, Technical Support in Budapest (Hungary)

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Colleagues are nice, couple of years ago they actually had events on multiple occasions ...not anymore tho

    Cons

    -zero chance to advance
    -the offices is way to small for the amount of people they have on square meter
    -management doesn't care about the Clients or Employees, you can die in the corner just hit the target so THEY get their bonus
    -management is unprofessional, people advance with friendship not with actual skill
    -there are people there who work at higher ranks and don't actually know how to work in the system
    -no events
    - it's like a sinking ship

    Advice to ManagementAdvice

    find a new office, get rid of the buddy system and kick half of the managers and supervises

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Horrid place to work! If you do not sell you are always in trouble and you constantly get written up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Malvern, AR (US)
    Former Employee - Customer Service Representative in Malvern, AR (US)

    I worked at SYKES full-time (more than an year)

    Pros

    Coworkers are the only good thing about the job. They will work with you if you are going to school on your hours.

    Cons

    Having to lie about services. How awesome and blazing things are with the home products.

    Advice to ManagementAdvice

    Don't make people force sell. Some are better at other things. If you have good sellers leave up to them to do the lying.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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