SYKES Reviews

Updated 27 August 2014
Updated 27 August 2014
336 Reviews

2.2
336 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
178 Ratings

Review Highlights

Pros
  • Work from home opportunity that allows some flexibility (in 19 reviews)

  • great benefits, gives consideration to undergraduates,good BPO company for starters, good working environment (in 12 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 11 reviews)

  • Team managers are selected due to their stats, very poor management (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    My experience with sykes has been wonderful, I learned so much from this place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Fayetteville, NC (US)
    Current Employee - Customer Service Representative in Fayetteville, NC (US)

    I have been working at SYKES full-time for more than a year

    Pros

    The good thing about sykes is the fact that they are always training of they ensure that we have extensive training in every thing that our job entails. I also like the fact when allow us to voice our opinion about things that we like or do not like

    Cons

    The most important con working at Sykes would have to be the pay.they do not pay us enough

    Advice to ManagementAdvice

    no thank you.

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    Downward Spiral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time for more than 8 years

    Pros

    Work-life balance is ok. Most colleagues from my department are ok.

    Cons

    Very very limited training, zero financial growth, nepotism.
    The global/corporate leadership, as well as the local leadership in the Philippines lack vision and foresight. Since 2010, it seemed that the company mantra is to remove very talented individuals for the sake if either nepotism or meeting the gross profit margins.
    The management, almost everyone with power, can't handle change. The arrogance is overwhelming. I'm starting to think that everyone was issued nostalgia glasses.

    Advice to ManagementAdvice

    Corporate: stop bickering. Do something about nepotism in your ranks.
    Sykes Asia: target growth in every direction. Be more aggressive in expanding the business AND ensuring employee satisfaction. Also, do something about nepotism. It has become an epidemic. It can be found both in and out of your call center operations.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Full of lies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time for more than a year

    Pros

    At first a decent schedule with promises due to experience. Most of the TMs are ok

    Cons

    AMs who make it known who they like or dislike, horrible pay and benefits and broken promises

    Advice to ManagementAdvice

    You don't have enough time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    absolutely hell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service  in  Sydney, NS (Canada)
    Current Employee - Customer Service in Sydney, NS (Canada)

    I have been working at SYKES full-time for more than a year

    Pros

    the other people , who are your co-workers, are going through the same things

    Cons

    always on your back about something, extremely micromanaged, they tell you anything good.. about what you are doing.. just yelling up and down the halls like a madwoman

    Advice to ManagementAdvice

    get some that are qualified, more than 40 % of the agents out on stress leave.. what does that tell you

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Unprofessional Management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support  in  Shanghai, Shanghai (China)
    Current Employee - Technical Support in Shanghai, Shanghai (China)

    I have been working at SYKES full-time for less than a year

    Pros

    Young, dynamic, and fun colleagues in the team, no overtime

    Cons

    It is an multinational company but the management style here is like that of the local family business. People are promoted not based on their skills or competencies but based on network and how much you are willing to take more work/responsibility without any raise.

    Advice to ManagementAdvice

    Be more professional, use some common sense when it comes to decision making and giving direction.

    Doesn't Recommend
    No opinion of CEO
  7. 1 person found this helpful  

    Positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Tampa, FL (US)
    Current Employee - Director in Tampa, FL (US)

    I have been working at SYKES full-time for more than 3 years

    Pros

    Flexible work environment
    Laid back culture

    Cons

    Siloed organization with difficulties working across the organization

    Advice to ManagementAdvice

    Break down the walls between organizations/functional areas

    Recommends
    Positive Outlook
    Approves of CEO
  8. 3 people found this helpful  

    The opposite of the dream they sell you in the training class.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Full time and part time opportunities but it contradicts with the cons of being at this job. Get hired at your own risk.

    Cons

    Do not consider this a permanent job. It is not what they make it seem. Lies about easy advancement. They teach you the job but it's still wrong... I can go all day but it's not worth it..

    Advice to ManagementAdvice

    No thank you.

  9.  

    Hectic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Louisville, KY (US)
    Current Employee - Anonymous Employee in Louisville, KY (US)

    I have been working at SYKES full-time

    Pros

    very performance oriented. Lots of employee engagement activities.

    Cons

    not a lot of local support or opportunities for growth unless you wanted to transfer to other sites.

    Recommends
    Approves of CEO
  10. 1 person found this helpful  

    Sykes sucks at being a progressive company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at SYKES full-time for more than a year

    Pros

    Only pro is benefits plan but that doesn't help with day to day living

    Cons

    No wage increases. No monetary bonuses just stupid contests. In a year there I have won a pen

    Advice to ManagementAdvice

    Change management. They all have their heads stuck down in the sand. Ask them anything you don't get an answer and they don't even have courtesy to even try to get one

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Easy work but shady coworkers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Sumter, SC (US)
    Former Employee - Customer Service in Sumter, SC (US)

    I worked at SYKES full-time for less than a year

    Pros

    The money was okay. Starting pay was 9.00. You were guaranteed 40 hours so that was a plus. The job itself wasn't hard. Avoiding the drama with newsy coworkers was more of the goal of the day. But overall my personal experience was okay.the training period was fun also.

    Cons

    Too much workplace drama especially with the younger aged coworkers who were really immature. Long shifts.

    Advice to ManagementAdvice

    Provide more training on workplace etiquette. Develop more realistic schedules.

    Recommends
    Positive Outlook
    No opinion of CEO

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