SYKES Reviews

Updated 17 September 2014
Updated 17 September 2014
331 Reviews
2.2
331 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
177 Ratings

Review Highlights

Pros
  • Work from home opportunity that allows some flexibility (in 19 reviews)

  • great benefits, gives consideration to undergraduates,good BPO company for starters, good working environment (in 12 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 11 reviews)

  • Team managers are selected due to their stats, very poor management (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Manager  in  Spokane, WA (US)
    Former Employee - Quality Manager in Spokane, WA (US)

    I worked at SYKES full-time for more than 3 years

    Pros

    The people I worked with had great dedication to the QA department

    Cons

    No backing from upper management

    Advice to ManagementAdvice

    Listen.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Um

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Its a good opportunity . If you love people it would be a great opp for you as well. Fun environment

    Cons

    No words . Don't get paid enough .

    Advice to ManagementAdvice

    Pay More.

  3. 4 people found this helpful  

    Full of lies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time for more than a year

    Pros

    At first a decent schedule with promises due to experience. Most of the TMs are ok

    Cons

    AMs who make it known who they like or dislike, horrible pay and benefits and broken promises

    Advice to ManagementAdvice

    You don't have enough time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    If only there were good changes in the workplace, then maybe it would be tolerable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent I  in  Fayetteville, NC (US)
    Former Employee - Customer Service Agent I in Fayetteville, NC (US)

    I worked at SYKES full-time for less than a year

    Pros

    The best thing I've enjoyed was having the chance to meet great friends that would end up being long lasting friends. At one point of my life, I've been a pushover and always let things go. This job did teach me to strengthen myself and to not let people walk all over me.

    Cons

    There wasn't any stable leadership in the workplace. Managers constantly having "meetings" and never being around to help the CSR's. I didn't feel that the safety of the employees were a top priority to the managers. No leniency for people who have children and have emergencies. No chance to grow in that career due to favoritism. There is no professionalism, and on top of it all, even managers themselves don't follow the mission statement. I wanted to work at SYKES because of the mission statement, and I lost that interest after I immediately worked on the floor after training.

    Advice to ManagementAdvice

    Please stop hiring everyone! Hire those who would actually work hard and help the company grow. Please look closely at your managers because they are just doing whatever they please and not helping your CSR's. If you care about the company, care about your employees. Happy CSR's will bring better results in my opinion, and truthfully at this location, there isn't a single happy CSR. Pop in unannounced and see what its really like, go undercover in your locations. Have some leniency for those with children and those who are married to the military. If the management was different and if the managers actually followed the mission statement, I would have stayed a bit longer. I was one of the top people that did referrals in my team and the whole call center, give some rewards to those who go above and beyond for you. All I ask is to at least consider what I tell you, because most if not all former employees feel the same way I do.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Great Company with Great Values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Tampa, FL (US)
    Current Employee - Anonymous Employee in Tampa, FL (US)

    I have been working at SYKES full-time for more than a year

    Pros

    SYKES is very involved in the community. They support many events in most of the communities they do business in. They treat employees well.

    Cons

    I've heard other employees complain about not getting raises in the past but that changed this year.

    Advice to ManagementAdvice

    It appears that the company is working hard to improve employee moral. Keep it up. It doesn't go unnoticed.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good place, terrible salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales Agent  in  Sveg (Sweden)
    Former Employee - Inbound Sales Agent in Sveg (Sweden)

    I worked at SYKES full-time for more than a year

    Pros

    They see you, and your potential.

    Cons

    The salary is terrible and no benefits.

    Advice to ManagementAdvice

    Up the salaries and throw in some benefits.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Okay

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Agent  in  Raleigh, NC (US)
    Current Employee - Agent in Raleigh, NC (US)

    I have been working at SYKES full-time for less than a year

    Pros

    Guaranteed 40 hours a week.

    Cons

    Not enough pay for work required.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Tampa, FL (US)
    Current Employee - Director in Tampa, FL (US)

    I have been working at SYKES full-time for more than 3 years

    Pros

    Flexible work environment
    Laid back culture

    Cons

    Siloed organization with difficulties working across the organization

    Advice to ManagementAdvice

    Break down the walls between organizations/functional areas

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Real People at all levels

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analytics Specialist  in  Quezon City, National Capital Region (Philippines)
    Current Employee - Data Analytics Specialist in Quezon City, National Capital Region (Philippines)

    I have been working at SYKES full-time for more than 8 years

    Pros

    Stable, open and fair processes, clear and documented expectations on business objectives and individual performance, tools for greater accountability steadily put in place.

    Cons

    Senior leaders are very territorial, mentor-mentee relationships sometimes come across as nepotistic. Recent cuts in support group numbers have led to disastrous drop in turn around times for support requests. Where are we going? No one can answer.

    Advice to ManagementAdvice

    Find ways to develop your people. The pipeline is running low.

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    My experience with sykes has been wonderful, I learned so much from this place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Fayetteville, NC (US)
    Current Employee - Customer Service Representative in Fayetteville, NC (US)

    I have been working at SYKES full-time for more than a year

    Pros

    The good thing about sykes is the fact that they are always training of they ensure that we have extensive training in every thing that our job entails. I also like the fact when allow us to voice our opinion about things that we like or do not like

    Cons

    The most important con working at Sykes would have to be the pay.they do not pay us enough

    Advice to ManagementAdvice

    no thank you.

    Recommends
    Negative Outlook
    No opinion of CEO

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