Sitel
2.7 of 5 264 reviews
www.sitel.com Nashville, TN 5000+ Employees

Sitel Reviews

Updated Apr 14, 2014
All Employees Current Employees Only

2.7 264 reviews

                             

55% Approve of the CEO

Sitel President & CEO Bert Quintana

Bert Quintana

(62 ratings)

43% of employees recommend this company to a friend
264 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "i work from home so less stress then going into the office"
    in 11 reviews
  • "There aren't any, besides meeting some good people"
    in 7 reviews
Cons:
  • "This call center is the absolute definition of micro-management"
    in 14 reviews
  • "Wondering how you're supposed to produce great customer service and know your stats and whatnot"
    in 6 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Wonderful experience of disciplined work

Technical Support (Current Employee)
Hyderābād

I have been working at Sitel full-time for less than a year

ProsSitel has a Stress free environment. Target management is very effective and even the work is pleasant.
Benefits for each and every factor are available. So even though the base salary is less , based on the employee's performance , a much higher salary is paid

ConsDid not notice any cons. Only thing I was concerned was the transport . It takes a lot of time to arrange transport after the workshift , which is a bit irritating

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
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Had a good experience..

Anonymous Employee (Former Employee)
Chennai

I worked at Sitel full-time for less than a year

ProsGood environment to work in..

Consthere is nothing like tat..

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  • Culture & Values
         
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High satisfaction

Analyst (Current Employee)
Mumbai

I have been working at Sitel full-time for more than a year

ProsGood work culture, low on stress

Consemployee welfare, very poor infrastructure

Advice to Senior ManagementNeed to solve employee concerns rather than just using A-sat surveys as an academic exercise

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Culture & Values
         
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Very good organisation to work at but the current management is really bad

Team Leader (Former Employee)
Chennai

I worked at Sitel full-time for more than 5 years

ProsIf you work for a Dell process in Sitel, then you can work anywhere in the world.
I've grown in my career only because of Sitel and learnt so many things while working there.
Very good growth, learning opportunity, can learn and understand the BPO industry

ConsThe current management is really bad. The managers are the only ones who have personal/family commitments. The support staffs are treated very bad. We are made to work for a minimum for 11 hours on a daily basis. Salary structure is bad.

Advice to Senior ManagementTime to start valuing people who work for the organisation

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Culture & Values
         
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  • No Opinion of CEO

 

Inappropriate Management

Senior Customer Service Representative (Former Employee)
Mumbai

I worked at Sitel full-time for less than a year

ProsGreat floor, healthy environment, indoor gym, indoor cafeteria, organized departments & floor

ConsPolitics based management, inexperienced trainers

Advice to Senior ManagementChange yourself then try to change the company

No, I would not recommend this company to a friend

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  • Culture & Values
         
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6+ experiance SEZ & STPI operations, house keeping, security, transport, cafeteria, fire & saftey, new projects

Assistant Manager Administrative & Facilities (Current Employee)
Chennai

I have been working at Sitel full-time for more than 5 years

ProsPeople friendly, lot of opportunities to learn and grow.

Consall the right employees are not recoginesed

Yes, I would recommend this company to a friend

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It was my best time of life

Senior CSE (Former Employee)
Gurgaon, Haryana

I worked at Sitel full-time for more than a year

ProsExcellent work Environment
Fully Co-operative Managers
regular Fun Activities and equal opportunity to all

Consthere are no drawbacks in Sitel

Advice to Senior ManagementThe Management is Awesome i dont think there are any changes required

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Sitel Earthlink

Anonymous Employee (Current Employee)

I have been working at Sitel

ProsQuick growth if you are craving for the next level.

ConsIf you don't have patience, could be tough.

Advice to Senior ManagementNo Advice.

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Excellent Company

Anonymous Employee (Current Employee)

I have been working at Sitel full-time for more than 5 years

ProsGreat growth opportunity for fresher

ConsDidn't find one so far

Yes, I would recommend this company to a friend

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Good place to work but the management makes it a nightmare for people

Anonymous Employee (Former Employee)
Chennai

I worked at Sitel full-time for more than 5 years

ProsEnvironment, colleagues, ambience, career opportunities

ConsManagement, no monetary benefits, proposed pay at the time of offer will never be given at any point of time in your life, no hike, once you leave the company its very difficult to get your settlement have to run behind these people

Advice to Senior ManagementGrow up people and hope you have some responsible people in your India management team and also people who understand the employee satisfaction and not just their's

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Sitel reviews and ratings - including employee satisfaction and approval ratings for Sitel CEO Bert Quintana. All 264 reviews are posted anonymously by Sitel employees.