Sitel

  www.sitel.com
  www.sitel.com

Sitel Reviews

Updated 19 November 2014
Updated 19 November 2014
371 Reviews
2.5
371 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
102 Ratings

Review Highlights

Pros
  • There are no good reasons to work from home with Sitel (in 20 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)


Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • 9/hr for a customer service position; the same job with another company could earn you (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    workplace is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in Mumbai
    Current Employee - Technical Support in Mumbai

    I have been working at Sitel full-time (more than an year)

    Pros

    work environment is fulfilling for fresher,
    lounge/bunker works wonder when sleep is what you need

    Cons

    benefits have being cut down drastically,

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Good Place to Improve your Communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Professional in Chennai
    Former Employee - Customer Service Professional in Chennai

    I worked at Sitel full-time (less than an year)

    Pros

    Really good work atmosphere. Excellent training. Helps you in the future. The people are very committed in their jobs.
    Excellent cultural activities.

    Cons

    Work timings. Very high targets. Huge attrition.

    Advice to ManagementAdvice

    Give flexible work timings at least for first year.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    good place to work with nice people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent in Bangalore
    Former Employee - Technical Support Agent in Bangalore

    I worked at Sitel full-time (more than 3 years)

    Pros

    good place to learn, nice working atmosphere

    Cons

    compensation is less considering the amount of time spent

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    It was a very educating and different experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Subject Matter Expert in Chennai
    Current Employee - Subject Matter Expert in Chennai

    I have been working at Sitel full-time (more than an year)

    Pros

    The best part would be meeting new people and getting to know the different cultures in a Outsourcing company. The depth of technical knowledge that we get from troubleshooting issues is really good and valuable.

    Cons

    Promotions are difficult to come by if you are in the lower rungs of the hierarchy.
    And there is the issues with timings, if you are not comfortable with changing shift times each week, this is not for you.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    One of the worst companies to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Bangalore
    Former Employee - Anonymous Employee in Bangalore

    I worked at Sitel full-time (more than an year)

    Pros

    Since there are so many things against u in this company work wise, the only thing that stands by you are the people that you work with. Also since the top n middle management team are busy "delegating" their work to people under them all the time, there is a lot of exposure towards acquiring new skills. I would say its a good organization to start your career as here you will learn a lot of tricks of the trade to get your work done somehow.

    Cons

    Well to start off, they are one of the worst payers. Their annual compensation is the least when compared to their competitors. And to add insult to injury, there is no true values and work etiquette. Work pressure is immense work pressure. The company does not value their peoples lives and expect you to slog endlessly for their own benefits (which is the case with other companies as well, but the worst thing about Sitel is that they will make you know it as well).

    Advice to ManagementAdvice

    People in top management please go to the grass root level and fix the problems. People in Middle management sucks and are incompetent. They just delegate their work without fixing problems and expect people under them to fixit. There is no guidance to people under them. Fix the processes from scratch.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    it was a good exposure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in New Delhi
    Former Employee - Customer Service Representative in New Delhi

    I worked at Sitel full-time (less than an year)

    Pros

    Good culture. good management. nice company to work with.

    Cons

    Insufficient payout system. inadequate equipments.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Fantastic place to work, develop oneself as a professional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Trainer in Bangalore
    Former Employee - Product Trainer in Bangalore

    I worked at Sitel full-time (more than an year)

    Pros

    Learning opportunities, opportunity to develop oneself as a professional.

    Cons

    None as such, maybe salary.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Wonderful experience of disciplined work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in Hyderābād
    Current Employee - Technical Support in Hyderābād

    I have been working at Sitel full-time (less than an year)

    Pros

    Sitel has a Stress free environment. Target management is very effective and even the work is pleasant.
    Benefits for each and every factor are available. So even though the base salary is less , based on the employee's performance , a much higher salary is paid

    Cons

    Did not notice any cons. Only thing I was concerned was the transport . It takes a lot of time to arrange transport after the workshift , which is a bit irritating

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Had a good experience..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chennai
    Former Employee - Anonymous Employee in Chennai

    I worked at Sitel full-time (less than an year)

    Pros

    Good environment to work in..

    Cons

    there is nothing like tat..

  11.  

    High satisfaction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Mumbai
    Current Employee - Analyst in Mumbai

    I have been working at Sitel full-time (more than an year)

    Pros

    Good work culture, low on stress

    Cons

    employee welfare, very poor infrastructure

    Advice to ManagementAdvice

    Need to solve employee concerns rather than just using A-sat surveys as an academic exercise

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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