Social Security Administration

www.ssa.gov

Social Security Administration Reviews

Updated 30 January 2015
Updated 30 January 2015
238 Reviews
3.0
238 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Carolyn W. Colvin
35 Ratings

Review Highlights

Pros
  • Work life balance is great if you don't care about salary (in 17 reviews)

  • Flexible work schedule, Great work environment, Overtime availability pending budget, Option to work credit hours (in 11 reviews)


Cons
  • Budget Issues cut my position after being informed it would continue for a year (in 7 reviews)

  • 500 (I don't understand the arguments that federal employees make out better than private sector (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good intro to Government job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Technician in Wilkes-Barre, PA (US)
    Former Employee - Customer Service Technician in Wilkes-Barre, PA (US)

    I worked at Social Security Administration full-time (more than 5 years)

    Pros

    Every job has stress, but this was one of my least stressful. You learn to plan for your future by acquiring knowledge on SSA programs. You have a feeling of accomplishment when you help others. Good pay and benefits. No weekend work, which is a big pro.

    Cons

    Sometimes the people you are trying to help are not well mentally or are just upset and you are going to take the brunt of it. Government work is governed by rules, policies, and regulations; not always by common sense.

    Advice to ManagementAdvice

    Be more personable and less robotic.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    SSA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Benefit Authorizer in New York, NY (US)
    Current Employee - Benefit Authorizer in New York, NY (US)

    I have been working at Social Security Administration full-time (less than a year)

    Pros

    very flexible hours and great benefits

    Cons

    I have not really discovered yet

    Advice to ManagementAdvice

    they care about employees

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Management issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Social Security Administration

    Pros

    Job security, work hours, some good people

    Cons

    horrible commute, management was pushy, employees were complainers and bossy

    Advice to ManagementAdvice

    every one at the job tried to be a boss. Put people in there place.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great Company to Work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Student Intern in Minden, LA (US)
    Former Employee - Student Intern in Minden, LA (US)

    I worked at Social Security Administration

    Pros

    Laid back atmosphere and steady flow of work. Great benefits such as PTO and sick leave allowances.

    Cons

    More of the work is moving to computer database, but there is still alot of paperwork to your job. Work hours have also been cut.

    Advice to ManagementAdvice

    Great management!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Moving in the right direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Social Security Administration full-time (more than 5 years)

    Pros

    Employee friendly, you have to really demonstrate poor performance to be disciplined. Performance apprasals are almost a joke, usually not containing quantifiable metrics. Benefits are great, as can usually be found in a Federal Government job.

    Cons

    A few years behind in technology with some areas possibly being measured in decades. Management structure could be streamlined. Government processes could be streamlined.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Expect the worst here, and maybe then you will like it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative in Daly City, CA (US)
    Former Employee - Claims Representative in Daly City, CA (US)

    I worked at Social Security Administration full-time (more than 5 years)

    Pros

    • Reasonable salary (on the lower end of average)
    • Somewhat flexible hours

    Cons

    • Management training issues
    • Issues with bias, favoritism, nepotism - mostly with management
    • Employee's lacking basic skills like spelling, many employees never got a college degree
    • Mostly Christian staff, religious favoritism - mostly by employees
    • Outdated computer system
    • Outdated software
    • Desperately need for staff user experience/interface designers at the Baltimore office
    • Salary caps off, no room to grow
    • Employee's with a lot of personal issues (that they bring to work)
    • Bureaucracy, it is not for everyone
    • No praise, no support from management
    • No tele-commuting
    • Lots of sick people in the office (you will get sick often)
    • Stressful situations with customers/clients, sometimes management will not support you as the employee

    Advice to ManagementAdvice

    Thank your employees that do a good job, remind people why they want to work here daily (because it is a stressful job). Support your employees for career growth and happiness at their jobs. Pressure for better computer software or fix the bugs in the existing software - way too many issues.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Government employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Service Representative in Jamaica, NY (US)
    Former Employee - Telephone Service Representative in Jamaica, NY (US)

    I worked at Social Security Administration

    Pros

    Excellent benefits and not much else.

    Cons

    Horrible work environment. Micro management. Management operates as a "US vs THEM" system. Never received any encouragement to advance.

    Advice to ManagementAdvice

    Let the people you hired just do their jobs. BACK OFF !!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Intense faced paced training with little personal attention sends out partially trained staff doomed to fail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative in Geneva, NY (US)
    Former Employee - Claims Representative in Geneva, NY (US)

    I worked at Social Security Administration

    Pros

    Good pay and benefits lure you in.

    Cons

    Intense faced paced training with little personal attention sends out partially trained staff doomed to fail.

    Advice to ManagementAdvice

    Give your new hires the full time and attention they need to succeed.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    SSA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Social Security Administration

    Pros

    Telework, flexible schedule, overtime, decent pay.

    Cons

    No room for growth for attorney advisors. Managers play favoritism and are not objective in supervising. They expect to do whatever they please and if challenged on their wrongdoing, or a grievance is filed, they make your life miserable.

    Advice to ManagementAdvice

    The Agency is only as good as its leaders. Get reviews from workers on how the managers are doing and USE it to train the persons in authority.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Social Security Administration Photos

Parking lot view of the Social Security Administration headquarter office located in Woodlawn, MD (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.178)
2121 Crystal Drive

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