Social Security Administration

  www.ssa.gov
  www.ssa.gov

Social Security Administration Reviews

Updated 9 November 2014
Updated 9 November 2014
217 Reviews
3.2
217 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Carolyn W. Colvin
31 Ratings

Review Highlights

Pros
  • Work life balance is great if you don't care about salary (in 17 reviews)

  • Flexible work schedule, Great work environment, Overtime availability pending budget, Option to work credit hours (in 10 reviews)


Cons
  • Budget Issues cut my position after being informed it would continue for a year (in 6 reviews)

  • 500 (I don't understand the arguments that federal employees make out better than private sector (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Claims Taker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Kansas City, MO (US)
    Current Employee - Anonymous Employee in Kansas City, MO (US)

    I have been working at Social Security Administration full-time (less than an year)

    Pros

    Flexible work schedule. Decent pay and good benefits. Great coworkers and it's a position that allows you to help people who truly need help.

    Cons

    Training takes awhile. GSA/SSA don't offer free parking.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great.

    • Career Opportunities
    Current Employee - Hearing Monitor in San Francisco, CA (US)
    Current Employee - Hearing Monitor in San Francisco, CA (US)

    I have been working at Social Security Administration part-time (less than an year)

    Pros

    It pays really well. Scheduling is done easily as long as you can get a contract. You get to work with some really renown Admin Law Judges and attorneys.

    Cons

    Because Im under contract, there's no upward mobility. Its often times really dull. The work is repetitive. It's a great job for someone like me who is in college.

  3.  

    My experience was great

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Social Security Administration

    Pros

    The pay was great and the hours were flexible

    Cons

    The production were sometime impossible to meet

    Advice to ManagementAdvice

    Judge on a case by case

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    SSA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Social Security Administration

    Pros

    There is generous paid time off.

    Cons

    Budget issues. No room to grow or advance anymore.

    Advice to ManagementAdvice

    Stop using the excess money at the end of the fiscal year on useless items just so you claim all the money was spent and needed. The government needs to find a better way to use this money rather than going on a shopping spree on the taxpayer's dime. Employee evaluation system also needs to be updated.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great government agency if you wan to go into civil service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Social Security Administration

    Pros

    People, training, working for the government gives a sense of safety. Work-life balance good.

    Cons

    growth difficult in government hierarchy, salary based on time not potential. Reason work-life balance is so good is that you cannot bring much work home. Sometimes that is undesirable.

    Advice to ManagementAdvice

    Break down old ways of doing things. Adopt newer workplace practices to attract younger candidates.

    Recommends
    Approves of CEO
  7. 1 person found this helpful  

    You get out of it what you put into it. It can be a good career, if you want it to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative
    Former Employee - Claims Representative

    I worked at Social Security Administration full-time (more than 10 years)

    Pros

    Number one reason is the pay--claims reps are well compensated for their work. They start off well paid and have regular scheduled raises. Very generous leave as well. Good health care benefits.

    Cons

    Over the past 8 years, SSA seems to believe that replacing people with computers is the solution to all its problems. The workforce is demoralized. Pension is not so good now that all new employees (since 1983) are under Social Security--I guess that is only fair but even the employees know that Social Security is a rip-off pension. Heavy workloads is most offices (but still some employees do very little work--they will never get fired, so why bother?)

    Advice to ManagementAdvice

    I personally think the creation of " technical expert" job was a mistake. I never wanted to be in management but I did get a lot of satisfaction out of mentoring new employees and conducting training--once we got a "technical expert" I was never given these opportunities again because that was the "tech expert" job.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    DDS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Disability Examiner in Kansas City, MO (US)
    Current Employee - Disability Examiner in Kansas City, MO (US)

    I have been working at Social Security Administration full-time (more than 3 years)

    Pros

    flexible hours; there is extensive training

    Cons

    a lot of writing all day. answers or assessments are not black and white and are often gray.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    High Levels of Employee Despair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Social Insurance Specialist in Baltimore, MD (US)
    Former Employee - Social Insurance Specialist in Baltimore, MD (US)

    I worked at Social Security Administration full-time (more than 8 years)

    Pros

    A good place for those without high levels of education who just want a paycheck without working too hard. Flexible work hours, guaranteed time off, high salaries for non-professionals, guaranteed employment.

    Cons

    Very disfunctional. Poor management. Culture of low expectations and achievement. Limited promotional potential. Quality work not expected or recognized. Just a very sad work environment. High levels of employee despair. Employees not empowered. Not a good option for professionals who want to satisfy thier potential. Management promotes poor performers just to get them out of that department.

    Advice to ManagementAdvice

    Employees should be promoted based on merit, not "time in grade" or who they know. Should share information and authority down the line and not ignore employee advice.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    ssa experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Social Security Administration full-time (less than an year)

    Pros

    there is a lot of upward mobility

    Cons

    there is a lot of micromanaging

  11. 3 people found this helpful  

    Most People I Know Are Looking To Leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Attorney Advisor in Baltimore, MD (US)
    Current Employee - Attorney Advisor in Baltimore, MD (US)

    I have been working at Social Security Administration full-time (more than 3 years)

    Pros

    For attorneys in the current atmosphere (dime a dozen/no jobs/under employed), this place seems like a dream. Most Attorney Advisors here work only 40 hours per week with no pressure to stay late or take work home. If you work overtime, they are paid time and a half for it. The pay isn't awful. You can work from home three days per week if you choose to. The new building on Wabash Avenue looks nice (if that's where you're stationed).

    Cons

    It's hit or miss with your supervisor. Some are truly amazing, wonderful, kind, generous, encouraging people. Some are pure wretchedness - the devil incarnate. Each Branch Chief (direct supervisor to the Attorney Advisors in the Office of Disability Adjudication and Review/Office of Appellate Operations) runs their branch like their own personal fiefdom with their own rules, their own unforgivable sins, and their own punishment structure. There is very little oversight from the Directors (the supervisors above Branch Chiefs) and what the Branch Chiefs say goes. Those Branch Chiefs your friends work under may be laid back, do things to raise morale, and raise the branch's productivity while your Branch Chief may be the exact polar opposite. The branches almost never "shake up," so if your boss is one of the evil ones, they often have to die or retire before you get another shot at someone who isn't possessed by the devil. This is particularly important to the ALMIGHTY PRODUCTION NUMBER (all bow). Attorney Advisors in ODAR/OAO have "production" they have to meet to keep their jobs. Each case an Attorney Advisor closes has some numerical value attached to it that allows a simple algorithm to calculate your "production number" at the end of each month. That number is everything. You lose your job or keep your job based on it. You are promoted or rot in your cube based on it. You have your transfers approved or denied based on it. You are granted monetary bonuses or denied monetary bonuses based on it. It is everything. It is what you think about in the morning when you wake up the thing you think about at night before you go to sleep. You dream about it. You pray to it. And, here the most important thing I can say: it is all that matters to management, because your production makes them look good or bad. They will say other things matter for promotions, but it's not true, and even some Directors will admit it. Now, if you have a good Branch Chief, they do things to "help" your production. If you have a bad Branch Chief, they do things that "hurt" your production. That seems counter intuitive, but it's true. These bad Branch Chiefs make it twice as difficult for you to make a good production as the good Branch Chiefs, but they just expect that you'll work twice as hard to make your numbers. You can imagine what the team spirit is like in those branches.

    Advice to ManagementAdvice

    Morale has been horribly, horribly low for a while now. Upper management released an anonymous Rate-Your-Direct-Supervisor Review and many of us were honest about the abuses that regularly occur in our branch, but nothing was ever done about it. It's like we clicked "submit" and it went off into outer space. That didn't boost morale. I think it lowered it further. All Branch Chiefs should be forced to follow one set of rules. It's ludicrous that each Branch Chief treats their branch like a kingdom and the Attorney Advisors as their surfs. Employees don't leave companies, they leave bad supervisors. Everyone I know, with the exception of maybe three attorneys, is on USA Jobs daily looking to escape the horror. If you have a good Branch Chief, the job is boring but doable. If you have a bad Branch Chief, everyone is banging down the doors in between praying to God to save them and get them into a new position in SSA or another agency entirely.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Social Security Administration Photos

Parking lot view of the Social Security Administration headquarter office located in Woodlawn, MD (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.178)
2121 Crystal Drive

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