Southwest Airlines

  www.southwest.com
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Southwest Airlines Reviews

Updated 19 August 2014
Updated 19 August 2014
457 Reviews

4.1
457 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
386 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 42 reviews)

  • Great benefits - health care, flight benefits, 401K matching, etc (in 35 reviews)


Cons
  • The station where I worked was always understaffed so a lot of mandatory overtime (in 22 reviews)

  • The benefits include free (space available travel) and relatively low pay (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company that has many values. The workers make it great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great pay, benefits are cheap, unionized.

    Cons

    clashing between union members, management and company.

    Recommends
    Positive Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Best company to work for in all of Dallas!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director Technology  in  Dallas, TX (US)
    Current Employee - Director Technology in Dallas, TX (US)

    Pros

    Awesome benefits
    Treats employees like family
    Great room for growth
    Overall, I cannot think of a better company to work for in all of Texas!!

    Cons

    Overall very good company
    The only thing would be to hire on more employees and less consultants. I think too many consultants have all the knowledge

    Advice to ManagementAdvice

    Hire more full timers
    Don't rely on consultants as much

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    I've worked as a pilot at 3 Major Airlines and Southwest is the only airline that treats its employees as an asset.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airline Pilot (First Officer)  in  Chicago, IL (US)
    Current Employee - Airline Pilot (First Officer) in Chicago, IL (US)

    Pros

    Positive work environment created by a healthy working relationship between management and labor. Outstanding benefits and great job security.

    Cons

    Preserving the 'corporate culture' is becoming more and more difficult as we become larger and the company hierarchy expands.

    Advice to ManagementAdvice

    Negotiate contracts on time or we too will become like the 'legacy' airlines who experience tempestuous dealings with their labor groups

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    A Company that truly does care

    Cons

    Odd shifts, constantly changing schedules, low man on poll gets shaft

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Network Planning Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  Dallas, TX (US)
    Former Employee - Intern in Dallas, TX (US)

    Pros

    Good environment. Coworkers are very nice to interns! You can handle practical projects and learn a lot of new stuff from it. Unlimited flight privilege. there are many activities for interns, including career services. So this is an ideal company for new graduates.

    Cons

    No cons I can think of. Maybe the pay is a little bit lower than other companies. 12 dollars per hour

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Wonderful! Very relaxed and conversational

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant  in  Las Vegas, NV (US)
    Current Employee - Flight Attendant in Las Vegas, NV (US)

    Pros

    Employee and customer oriented. Very friendly and warm people

    Cons

    Very fast paced, lots of last minute changes

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Top Notch Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Repairs  in  Dallas, TX (US)
    Current Employee - Repairs in Dallas, TX (US)

    Pros

    Many new and exciting changes are on the horizon for Southwest. If you can, jump on board for the ride.

    Cons

    Enterprise software is outdated and needs upgrades.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Southwest is one of the best domestic airlines when it comes to company culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA  in  Dallas, TX (US)
    Current Employee - CSA in Dallas, TX (US)

    Pros

    flexible schedule, travel benefits, insurance plans, 401k, great company culture and events for a good work-life balance.

    Cons

    In the Dallas station in particular the biggest con was Love Field itself... the station was so old it was very cramped and the AC didnt work well in Summer and Heat didnt work in winter but I am sure all of that has now been resolved with the building of the new terminals.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    An AWSOME company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative  in  Dallas, TX (US)
    Current Employee - Customer Care Representative in Dallas, TX (US)

    Pros

    They celebrate their successes with their employees (company wide). They use their own employees for marketing purposes (commercials, t-shirts, internet, credit union ads ).

    Cons

    In the past 5 years, the culture is not holding up to the Southwest Airlines Brand.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    My experience at SWA has been constant additions to my job duty without proper training nor pay increase.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent  in  Saint Louis, MO (US)
    Current Employee - Customer Service Agent in Saint Louis, MO (US)

    Pros

    The best reason to work for SWA is the flexibility of hours. You can work as much or as little as you wish. Flight benefits, if you are lucky to find an open seat, and have the extra cash to travel.

    Cons

    Personal growth is extremely limited unless you are well liked by leadership and/or are willing to constantly relocate to different stations. The leadership within the stations are improperly trained, at times lazy and cannot think outside the box. Company values have drastically changed, once praised for having a unique personality and vision, now we must follow policy and procedure or but subjected to verbal and written warnings.

    Advice to ManagementAdvice

    Consider allowing your employee some autonomy. Trust they are doing the right thing for the customer who writes our checks. Give them a contract they can be proud of and that allows them to grow your business over time. Grow and develop management over time. Weed out those who do not perform. Be accountable. Be the Herb and Colleen vision of SWA.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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