Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com
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Sutherland Global Services Reviews

Updated 23 September 2014
Updated 23 September 2014
488 Reviews
2.9
488 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
263 Ratings

Review Highlights

Pros
  • They offered work from home opportunities at one point (in 14 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 22 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • have got night shifts and have to follow international calender (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist - Operations  in  Chennai
    Former Employee - Specialist - Operations in Chennai

    I worked at Sutherland Global Services full-time for more than a year

    Pros

    Awesome!!! If you want to enjoy

    Cons

    Salary Hike!! No Cons according to me!!

    Advice to ManagementAdvice

    :D

    Recommends
    Positive Outlook
  2.  

    best company with diverse process knowledge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Executive  in  Mumbai
    Former Employee - Customer Support Executive in Mumbai

    I worked at Sutherland Global Services full-time for more than a year

    Pros

    Salary, workplace atmosphere, timings, infrastructure

    Cons

    not really..there is nothing to be pointed out that company is not doing to keep employees happy

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    It was a great company to work in as a fresher. They guide you through every step from the beginning.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support  in  Chennai
    Former Employee - Technical Support in Chennai

    I worked at Sutherland Global Services full-time for less than a year

    Pros

    Standard of trainers was too good. Had former employees help you out with any questions. Great opportunity for someone new to the corporate culture.

    Cons

    The timings were a big NO. Found it very difficult to work late nights. And the cab facility was not very efficient.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    i had 5 months experience in Sutherland in ARGO process in claims

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst  in  Cochin
    Former Employee - Senior Analyst in Cochin

    I worked at Sutherland Global Services full-time for less than a year

    Pros

    working environment, they are very friendly to there employees

    Cons

    salary is comparatively low

    Advice to ManagementAdvice

    provide better package

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    You will have to flip your coin before you jump into this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Subject Matter Expert  in  Cochin
    Current Employee - Subject Matter Expert in Cochin

    I have been working at Sutherland Global Services full-time for more than 5 years

    Pros

    Transportation Facility is one great facility and women are given respect in cab. Transportation is free,
    Pay is punctual .

    Cons

    You will have to be lucky and think what can be done from your end to survive here.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    It was a good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support  in  Mumbai
    Former Employee - Technical Support in Mumbai

    I worked at Sutherland Global Services full-time for more than a year

    Pros

    Good infrastructure, HR teams are very proactive, Good team spirit

    Cons

    Policy making is only company friendly and not employee friendly.

    Advice to ManagementAdvice

    See that your employees get proper rest to deliver high efficiency.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    not good company at all for experience people. good for fresher only for 1-2 year later its hell. over professional rule

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services for less than a year

    Pros

    good technical training nothing else

    Cons

    pathetic work culture, expect to work like machince. my mistake i joined this company.. worst BPO in mumbai till now.. hypocrite behaviour of managment, expect u to work like slave.

    Advice to ManagementAdvice

    better change yours overprofessional . company like sutherland spoils the name of bpo industry here... hell place

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Great learning of the business and also, importantly, what not to do as a manager.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager - Training  in  Mumbai
    Former Employee - Assistant Manager - Training in Mumbai

    I worked at Sutherland Global Services full-time for more than 3 years

    Pros

    1. Immense learning. I walked away with knowledge, skills and experience that would have taken me at least another 4 - 5 years to gain.
    2. Innovation - Great place when it comes to implementing new ideas.
    3. Knowledge Sharing and Skill Building- No one shies away from sharing knowledge or helping you build your skills.

    Cons

    1. Long working hours - Really long working hours. And to make it worst, it can be your supervisor dependant.
    2. Excessive pressure - Junior to Mid Level Managers are under constant pressure. You practically don't have social or personal life.
    3. Unattainable goals - Some departments have goals that only a select few locations/ people can meet. Ideally these should be you over achievers but they end up being the folks who just meet numbers.
    4. 'Cover your rear' environment - Classic place where everyone wants to cover their hide. The person who can't is your fall guy. Kobayashi Maru test on a daily basis.

    Advice to ManagementAdvice

    1. Hire a blend of business oriented and people oriented leaders.
    2. The 'organisation within an organisation ' business model practically gives program leads the freedom to run the show their way. You can't have an organisational culture in this scenario, which apparently what everyone wants to drive.
    3. No leader is an effective manager of time. All meetings are delayed. Top to down. Reportees lose time which they don't have.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Work Environment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time

    Pros

    Good place to work. Fosters innovation. Lot of growth opportunities. Job Satisfaction. Challenging work environment. Lots to learn everyday. Global exposure.

    Cons

    I have not yet come across any opportunities to make me think that I am working in a wrong organization.

    Approves of CEO
  11.  

    Interview Process of Amazon Customer Support in Sutherland Global Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Executive  in  Chennai
    Former Employee - Customer Support Executive in Chennai

    I worked at Sutherland Global Services full-time for less than a year

    Pros

    Good environment and friendly colleagues.

    Cons

    Leave will be given rarely for urgent requirement also.

    Advice to ManagementAdvice

    Provide leave to the employees if it is necessary.

    Recommends
    Positive Outlook
    Approves of CEO

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