T-Mobile

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  www.tmobile.jobs

T-Mobile Reviews

Updated 18 December 2014
Updated 18 December 2014
2,429 Reviews
3.7
2,429 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
T-Mobile CEO John Legere
John Legere
882 Ratings

Review Highlights

Pros
  • Very relaxed and laid back company to work at so there is a great work-life balance (in 117 reviews)

  • The company over all treats their employees very well with great benefits even at a part time level (in 319 reviews)


Cons
  • work/life balance in my role is hard because of the region I support (in 64 reviews)

  • Unrealistic expectations and lots of unnecessary tasks requested by upper management (in 98 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Never a dull moment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile part-time

    Pros

    Excellent Benefits, Tuition reimbursement, 401K, Stock Plan, Daycare Reimbursement , Work part time and make full time money

    Cons

    Sometimes good workers get over looked but every situation is diffrent

    Recommends
    Positive Outlook
  2.  

    Great Company to work for Part-Time!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Providence, RI (US)
    Current Employee - Retail Sales Associate in Providence, RI (US)

    I have been working at T-Mobile part-time (more than 3 years)

    Pros

    Part-Time with Benefits, Employee Stock Grants, Commission, Fast paced and fun work environment.

    Cons

    Occasionally have to deal with ridiculous quotas, annoying customers, and unfortunate system outages or failed system updates or delays.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Was a great experience and great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Development Representative
    Former Employee - Account Development Representative

    I worked at T-Mobile full-time (more than 8 years)

    Pros

    Tremendous commitment to career development and personal growth. You are not a number at T-Mobile. This emphasis on career planning goes through the entire chain and encourages a unique brand of leadership among wireless providers; the pencil-whipping "boss" types were few and far between. Although external hires became more prevalent in recent years, promotions from within are not unattainable with hard work. Pay was great, benefits were great and core values truly did drive the behavior. I worked there before current CEO regime, but from outsider's perspective, it seems the culture has actually reverted back to the fun-driven, positive energy I was familiar with before the failed AT&T merge. Managers are not afraid to roll up sleeves and work side-by-side with the sales floor. Not surprised they've turned the business around. Cross-functional interaction was encouraged and supported by management. TONS of interaction with coworkers; team-building events were frequent and fun.

    Cons

    Staffing reductions and re-organizations decimated much of what was a family-oriented culture in my local market. Was hard to see solid employees who became friends leave, and ultimately happened to myself. Was doubly hard to see the decision-makers in many of these scenarios be outside hires. As if these people were brought in specifically for the 'difficult decisions,' starting with the current CEO's predecessor. The constant overarching threat of the next staffing reduction is tough to work through. More sensitivity to this and more respect for your tenured employees would be nice, considering as often as the company lets people go, it's hiring again.

    Advice to ManagementAdvice

    I'm sure things have changed quite a bit since I've left, so my advice isn't likely very relevant.

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Awesome career based company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Operation Associate in Pinellas Park, FL (US)
    Current Employee - Store Operation Associate in Pinellas Park, FL (US)

    I have been working at T-Mobile

    Pros

    -competitive pay
    -paid time off
    -amazing managers
    -innovative company

    Cons

    -Cons difficult to transition into a retail position

    Advice to ManagementAdvice

    None my manager is the best

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    GreAt work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Hyattsville, MD (US)
    Current Employee - Retail Sales Associate in Hyattsville, MD (US)

    I have been working at T-Mobile

    Pros

    Definitely everything is great it's a great company overall and amazing work experience

    Cons

    No cons at all everything seem okay for me especially managemenet

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    work life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Houston, TX (US)
    Current Employee - General Manager in Houston, TX (US)

    I have been working at T-Mobile

    Pros

    great place to work, excellent benefits

    Cons

    non had great time working for them

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Answer customer phone calls and assist with billing/troubleshooting/plan/upgrade questions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Wichita, KS (US)
    Current Employee - Customer Service Representative in Wichita, KS (US)

    I have been working at T-Mobile full-time

    Pros

    Great pay, PTO, work environment, family attitude where people care for you and want you to succeed. Great bonuses as long as you produce good stats. After a few months, you've had all of the call types and as long as you pay attention to what you are taught the job will get much much easier. Locked building so it is very secure with full time guard staff at both doors. Will do routine lot walks to check for damage to vehicles, lights left on or windows rolled down in rain.

    Cons

    Stressful at times, have to sit there and get yelled at by customers and cannot say anything to defend yourself or correct customer. Not always enough support or direction in situations but if you learn to be self sufficient you'll be fine.

    Advice to ManagementAdvice

    Recognize talent outside of Tmobile numbers/Metrics. There are a lot of talented people that work here, they are drawn to a company like Tmobile, give them the opportunity to move around, try something new, move up, build a career.

    Recommends
    Positive Outlook
  9.  

    Good company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - T-Mobile Retail Sales Associate in Northville Township, MI (US)
    Current Employee - T-Mobile Retail Sales Associate in Northville Township, MI (US)

    I have been working at T-Mobile

    Pros

    Fun to work for. Great customer service. Cutting edge in regards to technology.

    Cons

    I disliked switching the sales floor setup. This was done regularly.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Program Manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    Dynamic company on the move

    Cons

    Management is done in Bellevue, WA

  11.  

    Getting a job with T mobile!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department of Sanitation in New York, NY (US)
    Current Employee - Department of Sanitation in New York, NY (US)

    I have been working at T-Mobile full-time (more than an year)

    Pros

    Like Accessories, a job, career advancement. Knowing what you want out of life

    Cons

    Accessories, knowing what you want. Showing up on time. And having Good time management

    Advice to ManagementAdvice

    Hire people who like the stuff, selling form your establishment

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