Telefónica Reviews

Updated 16 October 2014
Updated 16 October 2014
188 Reviews
3.5
188 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Telefónica President Cesar Alierta
Cesar Alierta
43 Ratings

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance (in 22 reviews)

  • Promote flexible working / allow working from home, where role permits (in 15 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management (in 10 reviews)

  • Decision making can be slow given the many layers of bureaucracy (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telefónica

    Pros

    * bonus scheme
    * very approachable management
    * friendly people

    Cons

    career progression takes time
    late work hours

  2.  

    IT Process Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Process Manager in Madrid (Spain)
    Current Employee - IT Process Manager in Madrid (Spain)

    I have been working at Telefónica full-time (more than 3 years)

    Pros

    Stability, Help from anyone, compensation above average.

    Cons

    Hard to move horizontally to other positions. Even harder to move up to different positions.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    amazing time , great work culture

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica

    Pros

    great benefits and salary , 25 day holiday, great net working opportunities

    Cons

    large company with poor career development, decisions take a while to pass through management

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 1 person found this helpful  

    Enormous company and great opportunities but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Madrid (Spain)
    Former Employee - Project Manager in Madrid (Spain)

    I worked at Telefónica full-time (more than an year)

    Pros

    It is a company with a massive footprint (geographically, technologically, etc). Probably any given company with presence in Spain has some sort of contact with Telefonica (gets its telecom services, sells products/services to Telefonica. etc). That offers a huge spectrum of opportunities being both client or provider of them. If you fall in the right unit there are always opportunities to move to some of the countries where the company has operations. Networking (and unfortunately politics) plays a big role in the day-to-day of the company and people use it in every way possible so you got to be in good standing with the key people who have good "hands" in the politics game. Usually if you do your job well people will look for you and you will be well considered, but always pay attention to what is said between the lines and, without stopping doing your job, play your cards well.

    Cons

    If you do your job but totally disregard the politics of the unit you are in, then you will miss opportunities and, if you do your job well, people will try to use you. Only having a good manager can help you if you are good are your job and people come at you in a "I'll-go-to-this-guy-so-s/he-will-solve-my-problem" way. Not just do your job, pay attention to who you solve problems for or who you do job-related favors for and look for them when you need them. In my opinion salespeople fundamentally drive the units and nothing can be done about it. Even if you are in a Customer Service & Operations unit and it would be obvious that customer satisfaction would be the key, the sales rep will have the last word with the client even when the service is being put in operation and the deal closing is long passed. There are so many outsourcing companies selling services (and here I'm specifically talking about professional services) that if you are a contractor you are pretty much hanging by a thread stability-wise. You could be working in the same unit for 10 years, accruing all the knowledge and from one day to the next a Purchasing rep decides that they want a resource cheaper than what your firm charges for you and next day you are relocated to a different client and the unit has lost 10 years of knowledge. It is worth to mention that the knowledge bases in Telefonica are non-existent or not well managed so the day you leave after 10 years at the company your knowledge leaves with you. It dependes on many factors but you are working on a project and specially if you are contractor you will work long hours.

    Advice to ManagementAdvice

    There are exceptions but in my experience managers look after their careers. They are not amazing leaders, managers, coaches, etc so if you get a decent and understanding manager who doesn't care about your career path or personal life then you can count yourself lucky. Management, you got adviced!

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great place in terms of working, benefits and good work atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer in São Paulo, São Paulo (Brazil)
    Former Employee - Network Engineer in São Paulo, São Paulo (Brazil)

    I worked at Telefónica full-time (more than 5 years)

    Pros

    Multi National company. Too many oportunities in realocation. Good atmosphere and good people. Depending of the area the pressure is more or less. You can learn a lot and develop high skill level on your job role.

    Cons

    Too many politics, few opportunity to be promoted. Poor career development.Even though it has presence in many countries, it does not operate as a multinational, but pretty much as local companies bundled together.

    Advice to ManagementAdvice

    Keep the talents close. Valorize the people which know the company and the business. Work for your group more and less for your higher partners.

    Recommends
    Positive Outlook
    Disapproves of CEO
  7.  

    Slow to impliment but fast to think

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Slough, Berkshire, South East England, England (UK)
    Current Employee - Anonymous Employee in Slough, Berkshire, South East England, England (UK)

    I have been working at Telefónica full-time (less than an year)

    Pros

    Has good and positive ideas, is great to its staff and pushes for the best. Really nice to have the O2 rewards structure and be so forward thinking.

    Cons

    In danger of being left behind by others with web and devices, seems to focus on the idea and be willing to push out unfinished products.

    Advice to ManagementAdvice

    Dont just say you want your users to be happy, get the product to a stage where they will be happy!

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Advisor in London, England (UK)
    Current Employee - Retail Advisor in London, England (UK)

    I have been working at Telefónica part-time (less than an year)

    Pros

    The phone plan is good cheap personal phone

    Cons

    Travel, upper management, the systems

    Advice to ManagementAdvice

    Store Manager is never around, getting paid for nothing, Assistant managers are amazing in store.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    Challenging, demanding and rewarding company with an exciting vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica (more than 5 years)

    Pros

    Lots of opportunity for personal development, great flexible working environment, some of the most talented and driven people in the industry. Challenging environment that does not carry passengers means you will never have a boring day and there is a real "in it together" attitude in delivering the plan. Good flexible benefits.

    Cons

    Can't get away from the fact that pay and bonuses have fallen way behind traditional and new digital competitors.
    Very political organisation, senior leadership not very inclusive in decision making or planning and business seems to have lost its way recently in failing to align targets and objectives with values and strategy.

    Advice to ManagementAdvice

    More empowerment required across the business, there is significant investment in developing our people to be the best, let them make more decisions and deliver for our customers without restricting them with red tape and legacy processes.

  10.  

    lots of collaboration and teamwork

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica full-time (more than an year)

    Pros

    GOOD HOURS and innovative digital business

    Cons

    limited opportunities to learn, things slowed by processes and seeking opinions

    Advice to ManagementAdvice

    be more open to taking risks and be more data focused. align internal practices to a lean digital decision making process

    Doesn't Recommend
    Approves of CEO
  11. 2 people found this helpful  

    Company constantly striving to thrive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - R&D Engineer in Madrid (Spain)
    Current Employee - R&D Engineer in Madrid (Spain)

    I have been working at Telefónica full-time (more than an year)

    Pros

    Great workmates, challenging environment, state of the art technologies and projects. Good work-life balance. Great vision from the top of the company.

    Cons

    Middle management is awful. Only top of the company leaders make decisions, but middle management don't, and when they do, no responsibility is taken. Too many reorganizations.

    Recommends
    Positive Outlook
    Approves of CEO

Work at Telefónica? Share Your Experiences

Telefónica

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.