Telefónica Reviews

Updated 27 September 2014
Updated 27 September 2014
183 Reviews
3.4
183 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Telefónica President Cesar Alierta
Cesar Alierta
39 Ratings

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance (in 22 reviews)

  • Promote flexible working / allow working from home, where role permits (in 15 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management (in 10 reviews)

  • Decision making can be slow given the many layers of bureaucracy (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Decent place to start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica as a contractor

    Pros

    - Good company to gain some experience

    - Employees get to enjoy a certain level of autonomy

    - Work environment is usually on the relaxed side

    Cons

    - Salaries are on the low end, which is the main reason turnover is so high

    - Training is major issue since they don't really have any training programs, everything is pretty much learn as you go

    - Many individuals in upper management positions are incompetent and/or unaccountable

    - Subcontracting actually decreases employee morale and leads to decreased employee performance

    - Company does not seem to value or respect formal education as much as they should

    - They promote based on seniority instead of skills, ability or education

    Advice to ManagementAdvice

    Correct some of the Cons mentioned above and all parties involved will benefit at the end.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great company overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director
    Former Employee - Director

    I worked at Telefónica full-time for more than 10 years

    Pros

    Very good learning, well paid, many opportunities of international experience, in some countries, its strong presence helps to conduct large business

    Cons

    As a big company, too many politics, that contributes to loss of opportunities, and put a lot of pressure on procurement of services

    Advice to ManagementAdvice

    Decentralize

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    High Highs and Low Lows

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Slough, Berkshire, South East England, England (UK)
    Current Employee - Account Manager in Slough, Berkshire, South East England, England (UK)

    I have been working at Telefónica full-time for more than 3 years

    Pros

    Flexible working is a real pro to Tef, but in fairness if they didn't have it you wouldn't get a desk and certainly not a parking space at the HQ. The culture is good as are in general the people i have worked with. The overall package is pretty good, but they are not the highest payers.

    Cons

    Seemingly inept senior leadership that have been in post too long do not appear to have a firm grasp on the future of the company. They appear very nepotistic in appointment of senior roles, do not embrace change or innovation and ultimately seem powerless to steer the company in a clear and focussed path. Middle management are un-empowered and generally spineless to the disarray above. Under/Mis-investment and central Tef milking of the cash cow that was O2 is now revealing cracks in the company.

    Advice to ManagementAdvice

    Arguably some more change at the top is needed, in all my career I have never seen such a fixed board. Whilst constant change is bad, likewise is stagnation. New ideas and initiative is needed top down.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Shame Really

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Slough, Berkshire, South East England, England (UK)
    Current Employee - Sales in Slough, Berkshire, South East England, England (UK)

    I have been working at Telefónica full-time for more than 3 years

    Pros

    Cool Brand, Great Offices, Very Flexible, Benefits are good, Pension is good.

    Cons

    Mismatched / Huge targets not representing assigned accounts
    Pay is average.
    Commission structure includes a 15% Client Sat score, if your part of the company does not hit it, you don't get it. (almost a tax)
    Not a sales culture
    If you don't speak Spanish forget any real high level progression
    Held back by crazy decision from
    The Whole TEF Digital brand is/was Vaporware

    Advice to ManagementAdvice

    Get some people that are from outside the company to transform things, stop putting mobile minded people in senior positions.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    It is a good company but staying here implies you will freeze your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer  in  Caracas, Capital District (Venezuela)
    Former Employee - Network Engineer in Caracas, Capital District (Venezuela)

    I worked at Telefónica full-time for more than 3 years

    Pros

    Good salary range and benefits
    Good work/life balance
    Excellent building and work area

    Cons

    There's not career path
    There's not interest in up-to-date
    The goals of the company changes constantly
    You could stay doing the same work for years

    Recommends
    Negative Outlook
  7.  

    Systems Administrator and Infrastructure Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telefónica full-time for more than 8 years

    Pros

    Great Place to Work and to learn, the biggest telecommunications private employer in Venezuela

    Cons

    There is no chance to move with Telefonica to another countries where company is working, if your are working at Venezuela at operational team.

    Advice to ManagementAdvice

    Every body should have a career plan, that would be known by employer an HR.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Great Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Planning Coordinator  in  Caracas, Capital District (Venezuela)
    Former Employee - Planning Coordinator in Caracas, Capital District (Venezuela)

    I worked at Telefónica full-time for more than a year

    Pros

    Ir is a great Company worldwide thats has a good Enviroment. It is in the Top 3 of Great Place To Work in Venezuela for the past 5 years. Every day you learn a lot about the business. Has excellent benefits and nice people.

    Cons

    As it is a big company sometimes can be hard to manage changes as it grows. People has too get use to have changes, for their own good.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Lots of potential but ultimately, limited opportunity to make a difference

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Telefónica full-time for more than a year

    Pros

    Some very capable and intelligent people, great work-life balance and opportunities for flexible working.

    Cons

    Unless you are very well connected to senior directors in Spain, opportunities to progress are limited. Constant re-organisations are frustrating, particularly given in some areas there is no appetite for change and no consequences for failure or lack of change. Senior directors essentially sort out their friends above all - there is no due process around giving roles to the most qualified or capable people. Generally there is a big tendency to avoid hard work.

    Advice to ManagementAdvice

    Speak to people - understand the details and impact at the lower levels before making decisions. Stop rewarding people who don't perform - be brave enough to do things differently.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Good job for start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Desk Agent  in  Prague (Czech Republic)
    Current Employee - Service Desk Agent in Prague (Czech Republic)

    I have been working at Telefónica full-time for more than a year

    Pros

    Reasonable salary for beginning.
    Oportunity to learn
    Not super stressful environment.
    Good name of the company
    International
    Overaly good place to start your career, learn basic and move on.

    Cons

    Disorganized
    Constantly changing procedures with miserable documentation
    Remedy based system that had to be downgraded for TEF purposes
    Spanish way of management.. mañana
    Below average salaries e. g. lover management gets same money as agents in orther companies.

    Advice to ManagementAdvice

    Let people grow
    Involve employees in your decision..
    Think first

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Ok place to work. Salary can be improved

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Compliance Officer  in  London, England (UK)
    Current Employee - Compliance Officer in London, England (UK)

    I have been working at Telefónica for less than a year

    Pros

    Very effective in the way staff is trained

    Cons

    Salary is not in relation to roll

    Advice to ManagementAdvice

    Invest more the the team you currently have instead of focusing on external applicants

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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