The Hartford

  www.thehartford.com
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The Hartford Reviews

Updated 13 August 2014
Updated 13 August 2014
553 Reviews

3.1
553 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
11 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 55 reviews)

  • Work from home option can be available after a year or two also (in 37 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 30 reviews)

  • It's best to start out in the call center but then move on from it after no more than 2 years (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Good company with career opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Agent  in  Oklahoma City, OK (US)
    Current Employee - Inside Sales Agent in Oklahoma City, OK (US)

    Pros

    Pay for performance, great amount of paid time off, company appears to value/reward hard work and solid performance. Talented work force.

    Cons

    Overall culture has declined, much less work life balance then in the past, overtime being asked for each and every week.

    Advice to ManagementAdvice

    Get on the same page. Slow down the amount of change made to processes. Do a better job in retaining good talent.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Very Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Hartford, CT (US)
    Current Employee - Anonymous Employee in Hartford, CT (US)

    Pros

    Very work and life balanced. Management is very motivating and interactive, great place to work.

    Cons

    None that I can think of.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Needs A More Modern Approach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Hartford, CT (US)
    Former Employee - Anonymous Employee in Hartford, CT (US)

    Pros

    This is a great company. People are friendly and great to work with. Solid foundation with a lot less layoffs than other insurance companies in the area. Opportunities for career growth and continued education if you're so inclined to go after it.

    Cons

    Very old school office culture. OK to work from home sometimes but otherwise they feel you must be in the office to be successful. They don't understand that with technology today employees can get as much done (and in a lot of cases be more productive) working in a flexible/virtual environment. Benefits were OK but be ready to pay a big share of the cost if you ever need to go to the doctor.

    Advice to ManagementAdvice

    Be more flexible with people's work life balance. Allow for telework.

    Recommends
    No opinion of CEO
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  5.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Specialist
    Current Employee - Human Resources Specialist

    Pros

    Very ethical company, great people to work with, strong customer focus. Work from home option is a great benefit and helps with work/life balance. Advancement opportunities if you work hard. Competitive benefits package.

    Cons

    Promotion opportunties for tenured employees or for those who work remotely. Although working remotely is great for many reasons, there aren't many remote jobs that you can advance into which makes advancement difficult if you don't wish to relocate.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Oklahoma City Office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Oklahoma City, OK (US)
    Current Employee - Anonymous in Oklahoma City, OK (US)

    Pros

    The people are amazing, Paid time off, opputunities to develop your skills, amazing benefits.

    Cons

    Expenses are monitored closely.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    A company that has so much potential and is willing to work for it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Hartford, CT (US)
    Current Employee - Anonymous Employee in Hartford, CT (US)

    Pros

    I like the opportunities to make an impact on the organization by fostering change and efficiency. I have a great work-life balance with amazing benefits of a company gym and other perks. The bonuses have been getting back to their high levels and the management it really working together for our long-term future success.

    Cons

    There are still a few old school middle managers that are holding us back with their obsession on heirarchy and "years" spent at the company versus the value someone can add and what new opportunities can bring. The good news is management is aware and is working to weed out the change resistors.

    Advice to ManagementAdvice

    Take a good look at your middle managers and the value they add. Are they stiffling their staff? Are they fostering growth and developing their teams? Are they overly focused on their silohs?

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Supervisors care more about themselves, than their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster  in  Indianapolis, IN (US)
    Current Employee - Claims Adjuster in Indianapolis, IN (US)

    Pros

    Coworkers are great and friendly. Decent pay and benefits. They offer a large amount of PTO which is needed.

    Cons

    They are understaffed, and do not recognize the pressure that puts on their employees. They expect perfection when it is impossible to do when you have twice the amount of claims that you should have.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Hard Work does not Conquer All

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Santee, CA (US)
    Former Employee - Customer Service Representative in Santee, CA (US)

    Pros

    Fellow employees, camaraderie, casual attire days.

    Cons

    Meat-grinder, turn-over rate 75% first year, push for perfection, blatantly lying to customers, political correctness, nepotism, salary to start is low, advancement does not include higher pay only different title, every facet of one's job is scrutinized, when dealing with difficult customers don't expect management to have your back.

    Advice to ManagementAdvice

    Share the wealth, reward employees who perform above expectations, stop using your employees ideas as your own, tell the truth to customers.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Good training. Micromanaged and no work/life balance.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good but not great extensive training program teaching you the fundamentals of the position.

    Cons

    Unrealistic caseload. In my second interview of three I was told that it was a 40 hour/week job but in reality it was really 60+ hour/week job if one were to successful meet the required metrics. Myself and team members regularly worked 6 or 7 days a week and my relationship with my family suffered. To make matters worse this was a salaried position.

    There was a very high turn over rate. There were six people in my training class and after a year I was the only one remaining.

    Advice to ManagementAdvice

    If you want to combat high employee turnover and the high costs of hiring and training you have to treat people like humans not robots. Metrics are important but your employees are more valuable. Maybe if you paid your employees more or paid them hourly with overtime your attrition would improve. Based on my sour employment experience I do not recommend this company as an employer or their products to anyone.

  11.  

    Great leadership but lots of system limitations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Specialist  in  Santee, CA (US)
    Current Employee - Customer Care Specialist in Santee, CA (US)

    Pros

    Leadership is very supportive. Nice benefits including exceptional time-off. Stable industry and company.

    Cons

    Terrible computer systems that cannot handle certain transactions creating customer service nightmare situations. Call volumes too much for staff to handle having customers sometimes waiting 10 to 20 minutes to speak with correct department. Staffing level makes it almost impossible to get certain days of the week off.

    Advice to ManagementAdvice

    Need to hire enough staff to handle call volumes and get computer systems that can handle to policy service needs required.

    Recommends
    Neutral Outlook
    Approves of CEO

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