The Hartford Reviews

Updated 17 October 2014
Updated 17 October 2014
584 Reviews
3.0
584 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
27 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 58 reviews)

  • Benefits are above par, ability to work from home occasionally is a plus (in 41 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 32 reviews)

  • It's best to start out in the call center but then move on from it after no more than 2 years (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Worked in the call center environment for Agency and AARP members.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Santee, CA (US)
    Former Employee - Customer Service Representative in Santee, CA (US)

    I worked at The Hartford full-time (more than 10 years)

    Pros

    A Good Work Environment. Wonderful benefits. If one desires to work from home this is a great job.

    Cons

    If one is not aware of the amount of calls that are taken in the center, this may not be the job for you. Will be moving out of California soon

    Advice to ManagementAdvice

    A great company to work for

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Always looking to get better and improve the customer experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time (more than 10 years)

    Pros

    Great History, Relationship with AARP, Customer driven

    Cons

    Lots of movement in upper management. They start an initiative and someone new comes in and drops that one and starts another.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Legal Assistant

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford

    Pros

    They really care about their staff. Great work environment!

    Cons

    The pace of the work can be overwhelming at times.

    Advice to ManagementAdvice

    Keep looking for ways to motivate the staff.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Honest, loyal, and very happy with the company 6 months into my new position.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Allentown, PA (US)
    Current Employee - Customer Service Representative in Allentown, PA (US)

    I have been working at The Hartford full-time (less than an year)

    Pros

    Reachable finals, acknowledgment, good leadership, great networking with different groups of people, very happy and positive environment, and promises on raises and bonuses once reached goal are kept.

    Cons

    Call center work and dealing with irate customers sometimes.

    Advice to ManagementAdvice

    None.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Pleasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Claims Analyst in Minneapolis, MN (US)
    Current Employee - Senior Claims Analyst in Minneapolis, MN (US)

    I have been working at The Hartford full-time (more than 3 years)

    Pros

    Flexible with good job training and support.

    Cons

    Lack of room to grow.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford

    Pros

    Great opportunities for career growth. Laid back environment for such a large corporation.

    Cons

    If you do not have a degree you will not be promoted.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Great company environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Analyst in Hartford, CT (US)
    Current Employee - IT Analyst in Hartford, CT (US)

    I have been working at The Hartford full-time (more than an year)

    Pros

    Great work scheduling environment: flexible work schedule and time-off policies.
    Good entry level positions, with many opportunities for early career development and benefits, such as leadership programs, internal and external training, forums, etc.
    Promotes itself as one of the most ethical companies, and truly delivers; doing things right is a top priority.

    Cons

    This conservative company can sometimes be too conservative, and some initiatives and systems can lag significantly behind the rest of the industry.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    OK company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Analyst in Hartford, CT (US)
    Former Employee - Financial Analyst in Hartford, CT (US)

    I worked at The Hartford full-time (more than an year)

    Pros

    Great working environment! Employees are very friendly. Benefit package is great - above industry average.Company is doing relatively well comparing to other competitors

    Cons

    Not a fun city for young people...and career progression is questionable...It undergoes cost cutting (job elimination) from time to time

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Underpaid plenty if time off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriter in Windsor, CT (US)
    Current Employee - Underwriter in Windsor, CT (US)

    I have been working at The Hartford full-time

    Pros

    Time off. Hard to get fired

    Cons

    Inexperienced management. Low industry pay.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Decent Benefits, Terrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claim Representative in Aurora, IL (US)
    Current Employee - Claim Representative in Aurora, IL (US)

    I have been working at The Hartford full-time (more than an year)

    Pros

    Good 401k match, 19 PTO days if you start in January, Nice co-workers

    Cons

    Management has absolutely no idea what they are doing. They lay off those who have worked there forever, and overwork newbies. Their hiring scale is WAY off. When half my department quit they only brought on 3 new hires (who still had to go through 2-6 weeks of training) and in extreme cases, put new people in the system before they've even been trained. It's voted the most ethical company but the question that gets us those votes is the most unethical question in the world. They tell us to lie to customers and tell them the survey question is based on our customer service to them, but in reality the question reads "on a scale of 1-10 how likely are you to refer The Hartford to someone you know"? NOTHING about customer service, but the scores go against the claim reps. Also, when half the department quit, they told management the reasons why they left, and multiple people complained about the attrition. To which management still refused to do something about it. Upon hire, they tell you that if you wish to work in another department/field within the company you can, that is a lie. They don't want you to leave claims, no matter how hard you try. And it's EXTREMELY political. The second management decides they don't want you there, they make sure to get rid of you based on anything--despite high customer service and quality scores. If you work in the Catastrophe department, be prepared to work from 7am-7pm monday through saturday (and even longer if you don't want to get on their bad side)--and the CAT PAY is taxed like a bonus, so you're really only getting an additional $10/hr, if that, instead of time and a half if you were hourly, which you won't be. If you work in Central Property it's not much better. If you get hired I suggest you keep your eyes open for other opportunities outside the company ASAP.

    Advice to ManagementAdvice

    Hire the amount of people you need for the busy summer season in January so that the employees are properly staffed in the summer when it's needed the most instead of constantly trying to play catch up with the attrition. Be proactive instead of reactive.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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