Thomas Cook Reviews

Updated 16 April 2015
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3.4
60 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Thomas Cook CEO Peter Fankhauser
Peter Fankhauser
8 Ratings

Pros
  • The working environment at Thomas Cook is very friendly and the general reputation of the company is quite good (in 4 reviews)

Cons
  • Long hours, lack of recognition, jobs for boys (in 3 reviews)

  • Mid and Senior Management is Disaster (in 3 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Good work culture, enjoy working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch In Charge in Bangalore
    Current Employee - Branch In Charge in Bangalore

    I have been working at Thomas Cook full-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    enjoying my work,one of the best place to work.

    Cons

    i dont have to say any thing as i enjoted working

  2. great company , lot of politics and oldies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head - Foreign Exchange in Chennai
    Former Employee - Head - Foreign Exchange in Chennai

    I worked at Thomas Cook full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    great company , good perks , less work pressure

    Cons

    low salaries , transfers , oldies and politics

    Advice to Management

    please improve salaries and prune oldies based on work efficiencies rather than office politics

  3. Very Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Mumbai
    Current Employee - IT Manager in Mumbai

    I have been working at Thomas Cook full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    New things are getting to learn

    Cons

    Need to wait long for good things to come on your way

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  5. Excellent!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Officer(IATA), Western Region in Pune
    Current Employee - Senior Officer(IATA), Western Region in Pune

    I have been working at Thomas Cook

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Opportunity to work on exciting, high impact projects with teams of intelligent and interesting people.You are constantly being pushed to improve and expand your skills and somehow finding room for a lot of fun of your co-workers. Working with phenomenal people on some of the toughest and most interesting business problems in the world. Attractive salary, friendly employees and perfect working conditions!!! has a great work/life balance with respectable co-workers, high standard of education and great pay...

    Cons

    Hours are very crazy... sometimes!

    Advice to Management

    Need to create assessment criteria for values during hiring and evaluation of current employees

  6. living my dream but still able to make a living for myself

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Children's Representative in Birmingham, England (UK)
    Current Contractor - Children's Representative in Birmingham, England (UK)

    I have been working at Thomas Cook as a contractor

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Thomas cook is a reliable company, it has given me opportunities that i would have never thought of before, they have given me my dream job!

    Cons

    you don't find out what destination you are going to in advance.

    Advice to Management

    try and let members of staff know where they are going to be places at least a month before they are due to go.

  7. I work in the Customer relations complaint department and love every minute of it. Couldn't have asked for a better job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Realtions Advisor in Falkirk, Scotland (UK)
    Current Employee - Customer Realtions Advisor in Falkirk, Scotland (UK)

    I have been working at Thomas Cook

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Some of the complaints we receive are brilliant, like people looking for compensation because the weather was not always sunny.

    Cons

    the only downside i would have is that the pay is not that great for a complaints department. If they put it up it would be so much better.

    Advice to Management

    Thomas Cook is a great company to work for but we need a pay rise soon or every1 will leave for better paid jobs,

  8. Editor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Editor in London, England (UK)
    Current Employee - Editor in London, England (UK)

    I have been working at Thomas Cook

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice environment and people happy to help

    Cons

    No work flexibility and very demanding hours

  9. Thomas Cook Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Sales Consultant in London, England (UK)
    Current Employee - Travel Sales Consultant in London, England (UK)

    I have been working at Thomas Cook part-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    At present the company are going through transformation and I would describe this transformation as almost complete and very successful. For my current stage in life the company pays me a fair wage and as sales consultants and we have high earning potential in regard to commission. The main pro of the commission structure is that it creates a fun, competitive although team working sales environment in which all of us work together to deliver excellent customer service as well as outstanding sales on all of our products. This is another advantage of working for TC in comparison to other travel company's, the products we sell. We have an ostentatious range of products and this makes every day different.

    Cons

    There are very few cons with working for this Thomas Cook. I feel that sometimes there can be worry at work with individual stores futures. I also feel that there should be more opportunities to travel with the company to experience some of our great products.

    Advice to Management

    My advice to management would be to increase the amount of educational trips and training courses available to us as Sales Consultants. So far the change of senior management has been good for the company and I think we are heading in the right direction as one big Thomas Cook family. I would like to progress within the company also, so perhaps I would advise management to make more opportunities to me and others wanting to work our way up available to work our way up.

  10. Not just a job but a way of life, within a big family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cabin Crew in London, England (UK)
    Current Employee - Cabin Crew in London, England (UK)

    I have been working at Thomas Cook

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A great place to work, fun, but hard work, laid back but professional, good salary benefits but you work for your money and a very interesting and dynamic environment where everyday really is different and everyone is an individual with their own character and personality where you can be yourself.

    Cons

    Often longs days and tiring, but with a good team you pull through and find solutions. Peak season can be very busy, and off peak season often no work therefore most positions are seasonal and only downside to position, therefore no year-round stability or permanent contracts.

    Advice to Management

    A bit more stability in the sense employees know where they stand even if no permanent job offers, would be good to know return dates and future prospects quite early on, therefore prior planning for both employers and employees, making it a little more stable.

  11. satisfying employer, but with lower than average team morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Nodejs Developer in London, England (UK)
    Former Employee - Senior Nodejs Developer in London, England (UK)

    I worked at Thomas Cook

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    google email and github being used for company mail and versioning system

    Cons

    tight open space with lots of distractions, not enough toilets

    Advice to Management

    put programmers into a different office-one which is not as distracting and preferably with good computers. The current laptops developers get are very bad for developers.

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