Thomas Cook Reviews

Updated 24 April 2015
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  1. Life changing experience that I would gladly do again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Overseas Villa Customer Service Manager in Kefalonia (Greece)
    Former Contractor - Overseas Villa Customer Service Manager in Kefalonia (Greece)

    I worked at Thomas Cook as a contractor (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    every day is different, you live in lovely hot places, the team working environment is hugely satisfying and rewarding. You have a great social life meeting all kinds of people with different ages, race, opinions, and all get along like a family as you are all working towards the same objective of delivery outstanding customer service and delivering an unrivalled holiday experience.

    Cons

    The days are long some times very long ! hours can be unsociable working through the night if on a shift with a delayed flight. Managing customers expectations can sometimes be very difficult especially when they are dissatisfied with their booking.The salary is poor, commission is continually re structured so you earn less and less and have to sell more and more to earn a basic living.

    Advice to Management

    Consider better pay scales for night shifts, increase commissions for high priced trips, incentives for high achievers or for non lateness and no sickness. Full attendance for a whole season with high customer service scores and good sales should be recognised as well as a financial incentive or maybe a free holiday for the outstanding colleague.

  2. Fantastic, Admin support within GDM is great, although when employees leave, they are rarely replaced.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Overseas Destination Representative in Peterborough, England (UK)
    Current Employee - Overseas Destination Representative in Peterborough, England (UK)

    I have been working at Thomas Cook

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Organisation, Company clear hierarchy, training, development, induction schemes

    Cons

    Managers, Work-life Balance, Poor perks, Employees not replaced when they leave, stretching existing employees beyond their roles

    Advice to Management

    More Development and coaching for managers, more coherency and support from managers (undermine each other) and More rigorous management selection programmes.

  3. satisfying employer, but with lower than average team morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Nodejs Developer in London, England (UK)
    Former Employee - Senior Nodejs Developer in London, England (UK)

    I worked at Thomas Cook

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    google email and github being used for company mail and versioning system

    Cons

    tight open space with lots of distractions, not enough toilets

    Advice to Management

    put programmers into a different office-one which is not as distracting and preferably with good computers. The current laptops developers get are very bad for developers.

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  5. A great place to build a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Peterborough, England (UK)
    Current Employee - Anonymous Employee in Peterborough, England (UK)

    I have been working at Thomas Cook full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Welcoming atmosphere, a lot of honesty, few pointless meetings, no 'old boys club' feel, a good feeling of optimism.

    Cons

    Huge company-wide transformation which makes things a little confusing at times, some out-dated, out-sourced approaches to things like IT but credit where it's due, that's all changed and there are actual English people working for us.

    Advice to Management

    Try to move more things back to the UK, overseas is good but you can create more opportunity at home if you open up more. Also do something about the sheds we work in!!!

  6. On a local basis the atmosphere in the company is very negative. Head office have no interest in morale only figures

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Employee in Chesterfield, England (UK)
    Former Employee - Employee in Chesterfield, England (UK)

    I worked at Thomas Cook

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I can't think of any.

    Cons

    Atmosphere, cluster managers, difficult situation facilities - no colour printers, use citrix for all systems, cant even save a word file onto the PC's

    Advice to Management

    Take a look at how many staff members have left the Chesterfield cluster in the last 2 years. We counted 30. Senior management here are bullying staff into leaving if the face does not fit

  7. Very pleasant, hard work, long hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cabin Crew in Gatwick, England (UK)
    Former Employee - Cabin Crew in Gatwick, England (UK)

    I worked at Thomas Cook full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good pay, meet new people, most other crew friendly, good working conditions

    Cons

    Long hours, standbys, delays, tough senior crew members,

  8. Not the easiest environment to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Peterborough, England (UK)
    Former Employee - Senior Manager in Peterborough, England (UK)

    I worked at Thomas Cook

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company is in a transformation stage and definitely on the right track. New senior management have defined a vision for the future and are committed to delivering it.

    Cons

    Business units tend to work in silos and frequently display "sibling rivalry' traits. There is a constant power battle at middle and senior management levels.

    Advice to Management

    Listen to the concerns of your people. They genuinely want to embark on this journey with you but need to feel they are part of the team.

  9. Co workers great; Manager a buffoon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Customer Legal Department in Bradford, Yorkshire and the Humber, England (UK)
    Former Employee - Customer Legal Department in Bradford, Yorkshire and the Humber, England (UK)

    I worked at Thomas Cook full-time (More than a year)

    No opinion of CEO
    No opinion of CEO

    Pros

    Co-workers all worked hard with limited systems and high caseloads

    Cons

    Manager at the time was awful, belittled people and divulged supposedly confidential discussions

    Advice to Management

    Trust your grass roots staff; you hired them to do a job; let them do it.

    Lose the ridiculous PROUD mantra

  10. Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Overseas Representative in Punta Caña (Dominican Republic)
    Former Contractor - Overseas Representative in Punta Caña (Dominican Republic)

    I worked at Thomas Cook as a contractor (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Paid vacations, well just kidding, but actually you do see the world and get paid flights and hotels

    Cons

    Hard work, you cannot choose always a particular destination

    Advice to Management

    Some are nice, some not

  11. Overall a fantastic experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Thomas Cook full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Very friendly atmosphere and the overseas team are amazing. Great opportunities to work in different places around the world and be part of a great team who work hard and play hard.

    Cons

    Quite difficult to work in a destination you want to even if your score well on their monthly points system

    Advice to Management

    Look at promoting hard working, loyal staff and offering further benefits

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