Towers Watson

  www.towerswatson.com
  www.towerswatson.com

Towers Watson Reviews

Updated 25 November 2014
Updated 25 November 2014
399 Reviews
3.4
399 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Towers Watson CEO John Haley
John Haley
191 Ratings

Review Highlights

Pros
  • I like that they focus a lot on employee health and work/ life balance (in 30 reviews)

  • Flexible work environment depending upon the office and the manager (in 29 reviews)


Cons
  • A lot of reviews have quoted an excellent work/life balance but I don't see it (in 52 reviews)

  • No work life balance during peak seasons (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Investment analyst

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Investment Analyst in London, England (UK)
    Current Employee - Investment Analyst in London, England (UK)

    I have been working at Towers Watson full-time (less than an year)

    Pros

    Culture study package training opportunities

    Cons

    Long hours not much meritocracy to get ahead early on

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Up and down but with no direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead in Pittsburgh, PA (US)
    Current Employee - Team Lead in Pittsburgh, PA (US)

    I have been working at Towers Watson full-time (more than an year)

    Pros

    * Decent pay for a call center
    * Paid holidays and a good amount of PTO time to start

    Cons

    * Unrealistic views of how much team members can get done
    * Hiring managers from outside the company rather than from within
    * No real training plan to teach new leaders how to manage time, coach their peers, or address the CSRs
    * Leadership is more interested in numbers and trends than their employees

    Advice to ManagementAdvice

    Take the opinions of others seriously rather than always looking for the easiest way to make something disappear. Truly listen to others rather than silencing or stifling their views. This business can be made or broken by your front-line employees, so don't forget that.

    No opinion of CEO
  3.  

    Overall, not a good experience. Not many growth opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Towers Watson full-time (more than 3 years)

    Pros

    In theory, the company's org structure allows its employees to be exposed to other projects if they are considering pursuing their careers with other departments.

    Generous time off; benefits are ok, not too impressive.

    Tuition reimbursement (depends on your manager's approval)

    Opportunities to work from home for some

    Good work-life balance (depends on your role though)

    Cons

    Company sends good messages to its employees (for example that it supports their professional development), but in reality it all comes down to who your manager is. Unfortunately some employees are too much at mercy of their supervisors, and the senior management doesn't do anything about it. Not surprising that a lot of talented people left recently.

    Salaries are not overly generous.

    Advice to ManagementAdvice

    Company should implement 360 reviews. Currently performance reviews are top-down or horizontal. I strongly believe that employees should have ability to review their managers as well, and feel safe about it.

    C-suite executives should be aware about what happens below the level of their direct reports.

    Doesn't Recommend
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    No work life balance during peak season

    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Towers Watson full-time (more than an year)

    Pros

    Staff is young and friendly

    Cons

    Billable hours hard to achieve

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Working for a leading consulting team...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Health & Group Benefits Analyst in Montevideo (Uruguay)
    Current Employee - Health & Group Benefits Analyst in Montevideo (Uruguay)

    I have been working at Towers Watson full-time (more than an year)

    Pros

    Good people and awesome place to learn amongst very talented proffessionals.

    Cons

    Working as benefit analysts, we do not have any benefit in what so ever. Promotions are given based on education and degrees.

    Advice to ManagementAdvice

    Make a minimum effort to keep your employees happy, we are young but not stupid. Degrees are not everything, promotions must be based on our personal and team performance.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Instant high pressure with NO training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant
    Former Employee - Administrative Assistant

    I worked at Towers Watson full-time (less than an year)

    Pros

    The team I worked with were hard working. You were able to leave on time and there was no requirement to work weekends.

    Cons

    There was no training given at all, even if they new that you had no previous experience in any role similar. When you asked for some it was not given. The managers were dismissive and appeared not to care for their employees. The lunch break was meant to be an hour, this was cut to 15-20 mins if they were feeling generous. If they felt that you call turn around time was not within the two minuet target (very hard when you get lonely pensioner on the phone, or a difficult and complicated case) then disciplinary action would be taken. The pay was not very good. It all felt very impersonal and you did not feel valued, if you did a good job there would be no recognition. Overall it was poor, and I would not recommend them to anyone.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Towers Watson Response

    Nov 5, 2014Talent Acquisition

    Thank you for taking the time to write a review. All associates who join our pensions administration and contact centre teams now go on a full induction before being placed on a team to ensure they ... More

  8.  

    Interesting work, no work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Actuarial Analyst
    Current Employee - Actuarial Analyst

    I have been working at Towers Watson full-time (more than 5 years)

    Pros

    Great place to start out and gain new skills.
    Good exam support and general training.
    Highly intelligent and motivated co-workers who are willing to train on the job.
    Fun office environment. Lots of events to take part in, and friendly co-workers.
    Flexible hours; doesn't matter when you leave/come in, as long as you meet your billable goals.
    Pay is so-so. Easy to advance in pay quickly if you can pass exams, but pay levels off once you are designated.

    Cons

    No work life balance. Expect minimum 45 hours per week, sometimes 60 or more.
    Unrealistic billable hour targets.
    Demotivating, because performance considered high elsewhere is only average here.
    Very stressful due to competing client demands, need to balance your time.
    Strong push to reduce hours to meet budgets, but very difficult to do the work in this time, which creates stress.
    Steep learning curve.

    Advice to ManagementAdvice

    Your employees are your biggest asset. Stop trying to squeeze every hour you can from them until they are forced to leave, and start thinking long-term. You spend so much time and money training them, but then create an environment that very few can stay in long-term.

    Doesn't Recommend
    Disapproves of CEO

    Towers Watson Response

    Nov 5, 2014Talent Acquisition

    Thank you for your positive comments about the working environment and our associates. I will pass on your comments about billable hours and targets.

  9.  

    Good people, good employment terms, but not very dynamic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Cambridge, East of England, England (UK)
    Current Employee - Software Developer in Cambridge, East of England, England (UK)

    I have been working at Towers Watson full-time

    Pros

    Good pay & benefits, flexible hours, relaxed and low stress. The people are good, and close interaction with the actuaries who use and sell our software is a benefit. Software is increasingly recognised within Towers Watson as a major part of the business and prioritised by management.

    Cons

    Lots of corporate nonsense can be irritating and dis-empowering. Limited domain (actuarial modelling software and associated enterprise systems), conservative customers (insurance companies) and being Windows-only can mean limited opportunity to experiment with new and cool technologies or ideas. Limited scope to move between teams/products at will.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Towers Watson Response

    Nov 5, 2014Talent Acquisition

    Thanks for your comments - I have passed these onto the software team.

  10.  

    Great at first, then falls to mediocrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at Towers Watson full-time (more than an year)

    Pros

    Insightful perspective into the specific industries you're working for, can be very interesting. The culture is supportive where most people are willing to lend a helping hand if you ask for it. The compensation is excellent.

    Cons

    Long hours, not so challenging work after a few months, have to be up to date with current government policies which can be interesting to some people. The high turnover rate can be demotivating and a blow to the company morale. The chance for promotions is stifled if you work with someone with a bad reputation and not many people have the insight to overlook this.

    Advice to ManagementAdvice

    Find ways to motivate people to work smart and faster, and set the billing hour targets to a reasonable one, there just isn't that much work for everyone.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant
    Former Employee - Administrative Assistant

    I worked at Towers Watson full-time (more than 5 years)

    Pros

    Great working with highly educated and intelligent individuals.

    Cons

    Maximum work with minimal rewards.

    Advice to ManagementAdvice

    Embrace staff.

    Doesn't Recommend
    No opinion of CEO

Work at Towers Watson? Share Your Experiences

Towers Watson

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.