Towers Watson

  www.towerswatson.com
  www.towerswatson.com

Towers Watson Reviews

Updated 15 December 2014
Updated 15 December 2014
406 Reviews
3.3
406 Reviews
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Towers Watson CEO John Haley
John Haley
194 Ratings

Review Highlights

Pros
  • I like that they focus a lot on employee health and work/ life balance (in 30 reviews)

  • Flexible work environment depending upon the office and the manager (in 29 reviews)


Cons
  • A lot of reviews have quoted an excellent work/life balance but I don't see it (in 52 reviews)

  • No work life balance during peak seasons (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Client Oriented, Collaborative

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Towers Watson

    Pros

    Great Benefits
    Challenging workplace
    Collaborative Working Environment
    Casual Dress Code

    Cons

    Demanding work environment
    Challenging workplace
    Work-Life Balance

  2.  

    Towers Watson

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in San Francisco, CA (US)
    Current Employee - Senior Analyst in San Francisco, CA (US)

    I have been working at Towers Watson full-time (more than 3 years)

    Pros

    The People are talented and great!

    Cons

    Work Life balance is tough!

    Advice to ManagementAdvice

    Ask your employees what they think would help.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great leadership and development.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Towers Watson

    Pros

    Flexible hours, long term goals

    Cons

    Long hours can be stressful.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Towers Watson

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Towers Watson

    Pros

    Benefits, Promotions, Work-life balance, Atmosphere

    Cons

    Personal growth, company values, training

    Recommends
    Neutral Outlook
  6.  

    Poor Leadership, Poor Training, Unorganized, A mess

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Towers Watson

    Pros

    Decent Pay/Paid Time Off/40 hour work week

    Cons

    Training is bad, Very unorganized in Pittsburgh Call Center, Team Leads lack management experience, contractor hire process is horrible.

    Advice to ManagementAdvice

    UPPER management needs to know how bad it is.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Unfortunately the company location in Pittsburgh, hiring process unorganized, not professional. Lack of training skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Pittsburgh, PA (US)
    Former Employee - Customer Service Representative in Pittsburgh, PA (US)

    I worked at Towers Watson full-time (less than an year)

    Pros

    Companys potential-skys the limit. The pay good for the position.

    Cons

    Training lacked the essential direction for the job functions. Anyone can read from slides, takes trainer interaction with new hires along with system practice. Either you got the skill set for CSR or not. Training should be more on systems toggling again with practice, worksheets or at least the opportunity to take proper notes. Not enough valuable time learning the clients needs. And most importantly, ,,, a company should not let one person with only ONE year of customer service experience EVER make most important decisions, ,, especially with the maturity level of a high school student. Presentation of your company is set in the attitude of your leaders regardless if they are lowest level management meaning a team lead.

    Advice to ManagementAdvice

    My advice for management is not needed for this company.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Up and down but with no direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead in Pittsburgh, PA (US)
    Current Employee - Team Lead in Pittsburgh, PA (US)

    I have been working at Towers Watson full-time (more than an year)

    Pros

    * Decent pay for a call center
    * Paid holidays and a good amount of PTO time to start

    Cons

    * Unrealistic views of how much team members can get done
    * Hiring managers from outside the company rather than from within
    * No real training plan to teach new leaders how to manage time, coach their peers, or address the CSRs
    * Leadership is more interested in numbers and trends than their employees

    Advice to ManagementAdvice

    Take the opinions of others seriously rather than always looking for the easiest way to make something disappear. Truly listen to others rather than silencing or stifling their views. This business can be made or broken by your front-line employees, so don't forget that.

    No opinion of CEO
  9.  

    No work life balance during peak season

    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Towers Watson full-time (more than an year)

    Pros

    Staff is young and friendly

    Cons

    Billable hours hard to achieve

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Working for a leading consulting team...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Health & Group Benefits Analyst in Montevideo (Uruguay)
    Current Employee - Health & Group Benefits Analyst in Montevideo (Uruguay)

    I have been working at Towers Watson full-time (more than an year)

    Pros

    Good people and awesome place to learn amongst very talented proffessionals.

    Cons

    Working as benefit analysts, we do not have any benefit in what so ever. Promotions are given based on education and degrees.

    Advice to ManagementAdvice

    Make a minimum effort to keep your employees happy, we are young but not stupid. Degrees are not everything, promotions must be based on our personal and team performance.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Interesting work, no work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Actuarial Analyst
    Current Employee - Actuarial Analyst

    I have been working at Towers Watson full-time (more than 5 years)

    Pros

    Great place to start out and gain new skills.
    Good exam support and general training.
    Highly intelligent and motivated co-workers who are willing to train on the job.
    Fun office environment. Lots of events to take part in, and friendly co-workers.
    Flexible hours; doesn't matter when you leave/come in, as long as you meet your billable goals.
    Pay is so-so. Easy to advance in pay quickly if you can pass exams, but pay levels off once you are designated.

    Cons

    No work life balance. Expect minimum 45 hours per week, sometimes 60 or more.
    Unrealistic billable hour targets.
    Demotivating, because performance considered high elsewhere is only average here.
    Very stressful due to competing client demands, need to balance your time.
    Strong push to reduce hours to meet budgets, but very difficult to do the work in this time, which creates stress.
    Steep learning curve.

    Advice to ManagementAdvice

    Your employees are your biggest asset. Stop trying to squeeze every hour you can from them until they are forced to leave, and start thinking long-term. You spend so much time and money training them, but then create an environment that very few can stay in long-term.

    Doesn't Recommend
    Disapproves of CEO

    Towers Watson Response

    Nov 05, 2014Talent Acquisition

    Thank you for your positive comments about the working environment and our associates. I will pass on your comments about billable hours and targets.

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